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4 results for Help Desk Analyst Ii in Danbury, CT

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

Wappingers Falls, NY
remote
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion. Responsibilities:• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.• Support user account and access-related tasks within Active Directory as part of routine help desk operations.• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.
2026-07-23T00:00:00Z

Help Desk Level 2 (Part Time)

White Plains, NY
onsite
Temporary to Hire
24 - 26 USD / Hourly
IT Support Specialist / Systems Administrator (Part Time) Company OverviewGrowing organization seeking an IT professional to provide hands-on technical support and assist with day-to-day systems administration activities. This role offers the opportunity to work closely with end users while gaining exposure to a broad range of technologies and IT initiatives. Position Details<ul><li>Job Title: IT Support Specialist / Systems Administrator</li><li>Employment Type: Contract-to-Hire</li><li>Location: Hybrid opportunity within the Lower Hudson Valley region</li><li>Schedule: All 3 days on site per week</li><li>Hours: Part-time, 24 hours per week</li><li>Start Date: Immediate opening</li></ul> Core Responsibilities<ul><li>Provide technical support to employees through a ticketing system, phone support, email requests, and walk-up assistance</li><li>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues</li><li>Create, modify, and maintain user accounts within Active Directory and Microsoft 365</li><li>Assist with onboarding and offboarding activities, including equipment provisioning and account setup</li><li>Install, configure, and maintain desktops, laptops, and related peripherals</li><li>Support device deployments, technology refresh initiatives, and office moves as needed</li><li>Document technical issues, resolutions, and support procedures</li><li>Escalate complex technical issues to senior IT staff or specialized support teams</li><li>Maintain a high level of customer service while meeting ticket resolution goals</li><li>Assist with various IT infrastructure and operational projects as assigned</li></ul>
2026-07-22T00:00:00Z

Business Systems Analyst

Norwalk, CT
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Business Systems Analyst to support business-critical applications and help translate operational needs into effective system solutions in Norwalk, Connecticut. This role combines analytical thinking, technical troubleshooting, and cross-functional coordination to keep projects moving and production issues addressed with urgency. The ideal candidate will partner with internal teams and external vendors to improve processes, strengthen system performance, and deliver well-structured technology outcomes. Responsibilities: • Create and manage an organized approach for balancing urgent support needs, ongoing enhancement work, and larger strategic initiatives across business systems. • Turn complex initiatives into actionable workstreams, align stakeholders on priorities, and communicate progress, dependencies, and potential risks throughout the project lifecycle. • Collaborate with cross-functional partners to define scope, clarify ownership, and ensure business and technical requirements are understood and executed effectively. • Act as a subject matter resource for core business processes and applications, helping preserve consistency and sound design across system usage and workflows. • Provide functional and operational support for key platforms such as ERP, integrations, marketplace tools, and business intelligence applications used across the organization. • Partner with business users and external development teams to design, test, refine, and implement application improvements and supporting procedures. • Investigate system issues, perform root-cause analysis, and prioritize resolution efforts to minimize disruption to users and business operations. • Contribute to the oversight of vendor and consultant partnerships to improve service quality, system effectiveness, and delivery efficiency.
2026-07-07T00:00:00Z