3 results for Customer Service Manager in Danbury, CT

Customer Service & Operations Manager

Cromwell, CT
onsite
Permanent
100000 - 120000 USD / Yearly
Customer Service & Operations ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success. Responsibilities:<ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-06T00:00:00Z

Customer Account Specialist

Cheshire, CT
onsite
Permanent
60000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-03-26T00:00:00Z

Sr. Customer Service Representative

Montvale, NJ
onsite
Temporary
30.4 - 35.2 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team near Montvale, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless communication between customers, servicing dealers, field teams, and internal departments. This opportunity is ideal for someone who thrives in fast-paced environments and is committed to delivering exceptional service. Responsibilities:• Manage incoming service requests by receiving, prioritizing, and dispatching them to servicing dealers.• Monitor technician progress and provide updates to customers regarding job status and estimated times of arrival.• Communicate detailed job information, special instructions, and service requirements to servicing dealers promptly and accurately.• Maintain thorough records, including dispatch times, service notes, ETAs, and job completion logs.• Coordinate follow-up visits, required parts, or additional support for jobs that require multiple service steps.• Ensure dispatch decisions align with service-level agreements and response-time standards.• Handle customer inquiries about service requests, schedules, and status updates with professionalism and efficiency.• Create and update service orders using relevant dispatching software to keep operations organized.• Utilize troubleshooting resources to gather necessary job information and resolve issues effectively.• Act as the central communication point between customers, field teams, and internal departments to ensure smooth operations.
2026-03-30T00:00:00Z