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8 results for Customer Service Manager in Danbury, CT

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Representative

Bridgeport, CT
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a service-focused team on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring accurate order handling from start to finish. The role combines phone-based support with administrative coordination, requiring strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing timely assistance and clear information regarding products, services, and order-related questions. • Enter customer orders accurately into internal systems and verify details to help ensure smooth processing and fulfillment. • Handle a steady volume of customer interactions across inbound and outbound calls while maintaining a positive and solution-oriented approach. • Address service concerns, resolve routine issues, and escalate more complex matters when additional support is needed. • Maintain organized records of customer conversations, requests, and updates to support follow-through and service accuracy. • Use Microsoft Excel and related office tools to track information, update reports, and support daily customer service activities. • Collaborate with internal teams to clarify order details, confirm status updates, and help coordinate timely responses for customers.
2026-07-23T00:00:00Z

Customer Service Representative

Patchogue, NY
onsite
Temporary / Contract
20 - 25 USD / Hourly
Customer Service RepresentativeCustomer service representative openings!Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.How you will make an impact<ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

Torrington, CT
onsite
Temporary / Contract
18.25 - 20.5 USD / Hourly
Job SummaryOur client is seeking a professional, customer-focused Customer Service Representative to join their team. This role is responsible for providing excellent support to customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns and complaints in a timely and professional manner</li><li>Process orders, returns, exchanges, and account updates accurately</li><li>Maintain detailed and accurate customer records in the company system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Collaborate with internal teams to support customer needs</li><li>Meet service standards, response times, and productivity goals</li></ul>Qualifications<ul><li>1+ years of customer service, call center, or administrative support experience preferred</li><li>High school diploma or equivalent required</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Proficiency with Microsoft Office and customer service software or CRM systems</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li></ul>
2026-07-30T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Customer Experience Representative

Bethel, CT
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Experience Representative to join a collaborative team in Connecticut. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, assisting sales efforts, and managing a variety of service-related tasks in a fast-moving environment. In this role, you will help strengthen customer relationships while contributing to order coordination, product support, and day-to-day operational coverage. Responsibilities: • Engage customers and retail partners through proactive outbound outreach to support sales activity and build ongoing business relationships. • Prepare pricing information and product quotes while responding to inquiries with accurate and timely follow-up. • Receive customer orders, enter order details into the system, and coordinate processing to support on-time shipment. • Monitor open orders and communicate updates to customers regarding progress, timing, and any follow-up needs. • Provide product guidance and technical assistance to help customers make informed purchasing decisions. • Manage return requests and help resolve service issues in a thorough and customer-focused manner. • Step in to support order entry coverage when needed to maintain workflow continuity across the team. • Assist with customer engagement initiatives, including promotional events, trade shows, and new product launch activities.
2026-07-31T00:00:00Z

Service Delivery Manager

Tarrytown, NY
onsite
Permanent / Full Time
85000 - 120000 USD / Yearly
We are looking for an experienced Service Delivery Manager to lead end-user support services in Tarrytown, New York. This role is responsible for ensuring dependable technical assistance, strong service performance, and a consistent support experience across a multi-site healthcare environment. The ideal candidate will guide service desk operations, strengthen endpoint support, and work closely with cross-functional teams to resolve issues efficiently and improve service delivery. Responsibilities: • Direct daily service desk and end-user computing operations to provide timely, high-quality technical support across multiple locations. • Oversee ticket workflows, escalation paths, and queue health to maintain service levels and improve response and resolution times. • Track support metrics and operational performance, using data to identify trends and implement service improvements. • Partner with infrastructure, security, application support, and business leaders to coordinate effective resolution of user issues and major incidents. • Manage endpoint support services, including device readiness, user access, and overall reliability of workplace technology. • Lead knowledge management and problem management efforts by promoting documentation quality and addressing recurring technical issues at the source. • Coordinate team schedules and coverage plans to ensure consistent support availability and effective resource allocation. • Support administration and operational use of platforms such as ServiceNow, Azure Active Directory, Intune, and remote support tools. • Communicate service updates, incident impacts, and support priorities clearly to stakeholders and site leadership.
2026-07-09T00:00:00Z

Client Relationship Manager - Wealth Management

Rye, NY
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
We are looking for a licensed Client Relationship Manager to support educators and retirement plan participants in New York. This position blends consultative client service with retirement planning guidance, helping individuals make informed decisions about 403(b) accounts and related financial solutions. The ideal candidate brings strong relationship-building ability, a solid grasp of regulatory standards, and a service-oriented approach to long-term client support. Responsibilities:• Oversee an assigned group of clients, holding regular conversations about retirement objectives, contribution strategies, and changing financial priorities.• Respond to service requests with accuracy and urgency, ensuring account-related needs are completed and tracked through resolution.• Maintain ongoing outreach to clients regarding plan changes, contribution opportunities, and major life events that may affect financial planning decisions.• Meet with prospective clients to assess retirement planning goals, explain available services, and build confidence in the advisory relationship.• Lead new client setup by coordinating forms, account establishment, and required documentation for 403(b) participation.• Partner with internal colleagues, advisors, and plan administrators to create a seamless experience from initial engagement through active account management.• Evaluate client circumstances and present appropriate retirement and insurance-related solutions that align with individual goals and risk considerations.• Educate clients on 403(b) plan provisions, contribution limits, employer-sponsored benefits, and other relevant planning concepts.• Support retention and organic business growth by identifying additional services that match evolving client needs while maintaining a high standard of compliance.• Keep licenses current and maintain precise records of account activity, transactions, and client communications in approved systems while adhering to applicable regulations.
2026-07-29T00:00:00Z