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13 results for Customer Experience Specialist in Danbury, CT

Customer Service Representative

Bridgeport, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support. Based on general knowledge.Key Responsibilities<ul><li>Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements. Based on general knowledge.</li><li>Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits. Based on general knowledge.</li><li>Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system. Based on general knowledge.</li><li>Resolve customer concerns by following up on requests and escalating more complex issues as needed. Based on general knowledge.</li><li>Provide administrative support, including scheduling appointments and assessments. Based on general knowledge.</li><li>Assist with intake processes for new clients. Based on general knowledge.</li><li>Manage emails and general office communications. Based on general knowledge.</li></ul>Qualifications<ul><li>Previous service coordination experience required. Based on general knowledge.</li><li>Strong customer service skills with the ability to handle inquiries professionally and efficiently. Based on general knowledge.</li><li>Proficiency in Microsoft Office Suite required. Based on general knowledge.</li><li>Experience with data entry, documentation, and maintaining accurate records. Based on general knowledge.</li></ul>Top Soft Skills<ul><li>Empathetic and patient approach when assisting others. Based on general knowledge.</li><li>Clear and professional communication skills, both verbal and written. Based on general knowledge.</li><li>Strong multitasking and organizational abilities in a fast-paced environment. Based on general knowledge.</li></ul>
2026-06-24T00:00:00Z

Customer Service Representative

Oakland, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings. Responsibilities: • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time. • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up. • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making. • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy. • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information. • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking. • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights. • Present collected data and project information during conference calls or internal meetings when needed. • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.
2026-06-30T00:00:00Z

Customer Service Representative

Higganum, CT
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support our client in the Haddam, Connecticut area through a Contract position focused on responsive, detail-oriented service. In this role, you will handle inbound inquiries, assist with order-related requests, and provide clear product and service information to help resolve issues efficiently. The ideal candidate is attentive, courteous, and committed to creating positive customer experiences while building trust with every interaction. Responsibilities:• Respond to incoming customer calls and inquiries with a service-focused approach.• Enter and update customer orders accurately while confirming details and resolving discrepancies.• Provide clear information about products, services, and account-related questions to support customer needs.• Investigate customer concerns and work toward timely, effective solutions for routine issues.• Document interactions and maintain accurate records of requests, updates, and follow-up actions.• Manage both inbound and outbound communication as needed to address questions and complete service requests.• Escalate more complex concerns to the appropriate team when additional support is required.
2026-06-29T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience. Responsibilities: • Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support. • Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure. • Track newly released parts and confirm correct application details to help maintain accurate support guidance. • Examine parts-related communications and technical notices when requested to help verify accuracy and relevance. • Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up. • Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis. • Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently. • Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality.
2026-06-24T00:00:00Z

Customer Service Representative

Shelton, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support. Based on general knowledge.Key Responsibilities<ul><li>Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements. Based on general knowledge.</li><li>Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits. Based on general knowledge.</li><li>Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system. Based on general knowledge.</li><li>Resolve customer concerns by following up on requests and escalating more complex issues as needed. Based on general knowledge.</li><li>Provide administrative support, including scheduling appointments and assessments. Based on general knowledge.</li><li>Assist with intake processes for new clients. Based on general knowledge.</li><li>Manage emails and general office communications. Based on general knowledge.</li></ul>Qualifications<ul><li>Previous service coordination experience required. Based on general knowledge.</li><li>Strong customer service skills with the ability to handle inquiries professionally and efficiently. Based on general knowledge.</li><li>Proficiency in Microsoft Office Suite required. Based on general knowledge.</li><li>Experience with data entry, documentation, and maintaining accurate records. Based on general knowledge.</li></ul>Top Soft Skills<ul><li>Empathetic and patient approach when assisting others. Based on general knowledge.</li><li>Clear and professional communication skills, both verbal and written. Based on general knowledge.</li><li>Strong multitasking and organizational abilities in a fast-paced environment. Based on general knowledge.</li></ul>
2026-06-24T00:00:00Z

Customer Service Representative

Little Ferry, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support customers in the aerospace industry from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys building strong client relationships, managing order activity, and keeping communication clear across multiple teams. The person in this role will help ensure customers receive timely updates, accurate quotes, and responsive service throughout the order process. Responsibilities: • Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction. • Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed. • Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders. • Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns. • Provide customers with shipping updates and follow through to confirm they have the information they need. • Maintain accurate records of customer activity, transactions, and service issues within Siebel. • Prepare routine reports and complete documentation required to support customer service operations. • Connect customers with additional internal departments or external vendors when specialized service information is needed. • Handle administrative assignments and other support tasks requested by the management team to meet business needs.
2026-06-30T00:00:00Z

Customer Service Representative

New Haven, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support. Based on general knowledge. Key Responsibilities Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements. Based on general knowledge. Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits. Based on general knowledge. Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system. Based on general knowledge. Resolve customer concerns by following up on requests and escalating more complex issues as needed. Based on general knowledge. Provide administrative support, including scheduling appointments and assessments. Based on general knowledge. Assist with intake processes for new clients. Based on general knowledge. Manage emails and general office communications. Based on general knowledge. Qualifications Previous service coordination experience required. Based on general knowledge. Strong customer service skills with the ability to handle inquiries professionally and efficiently. Based on general knowledge. Proficiency in Microsoft Office Suite required. Based on general knowledge. Experience with data entry, documentation, and maintaining accurate records. Based on general knowledge. Top Soft Skills Empathetic and patient approach when assisting others. Based on general knowledge. Clear and detail oriented communication skills, both verbal and written. Based on general knowledge. Strong multitasking and organizational abilities in a fast-paced environment. Based on general knowledge.
2026-06-24T00:00:00Z

Customer Service Representative

Collinsville, CT
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Provide prompt, professional support to customers via phone, email, and other communication channels</li><li>Respond to inquiries related to orders, products, account information, and service issues</li><li>Resolve customer concerns efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Process orders, track shipments, and coordinate with internal departments as needed</li><li>Maintain detailed records of customer interactions and follow-up activities</li><li>Support general administrative and customer service functions as assigned</li></ul>
2026-06-19T00:00:00Z

Customer Service Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Customer Service Manager to lead customer support operations for a consumer products organization in Englewood Cliffs, New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong service leadership with a hands-on approach to team performance, customer engagement, and process improvement. The role partners closely with marketing leadership to strengthen the customer experience across service channels while maintaining high standards for responsiveness and issue resolution. Responsibilities: • Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels. • Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally. • Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency. • Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week. • Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results. • Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives. • Support digital engagement efforts through social listening and related customer interaction tools when applicable. • Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment.
2026-06-29T00:00:00Z

Customer Service Rep

Bristol, CT
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
Customer Service/Project CoordinatorWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Rep/Project Coordinator. Key Responsibilities:<ul><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Partner with sales team on project timelines and deliverables </li><li>Maintain accurate project data and documentation.</li><li>Manage customer relationships</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 2 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Microsoft Office skills and preferably experience with an ERP software</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-06-24T00:00:00Z

customer service

Central Islip, NY
onsite
Temporary / Contract
20 - 25 USD / Hourly
Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.
2026-06-25T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service. Responsibilities:• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.• Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed.• Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.• Prepare routine reports and track key customer or sales-related data to support team decision-making.
2026-06-23T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-06-29T00:00:00Z