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6 results for Customer Experience Specialist in Danbury, CT

Customer Service Representative

Upper Saddle River, NJ
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Customer Service Representative to support order processing operations for a chemicals manufacturing organization near Hasbrouck Heights, New Jersey. This Long-term Contract position is ideal for someone who is organized, detail-oriented, and comfortable managing customer orders from initial receipt through final confirmation. The role focuses on ensuring accurate pricing verification, timely system entry, and responsive communication with customers while maintaining a steady daily and weekly order volume. Responsibilities:• Receive customer purchase orders and review them for completeness and accuracy before processing.• Verify pricing details against approved information and resolve discrepancies prior to order entry.• Enter order information into company systems with a high degree of accuracy and attention to detail.• Send order confirmations to customers and provide clear updates regarding order status as needed.• Manage a consistent workflow of approximately six purchase orders per day and 10 to 20 orders per week.• Maintain organized records of order activity, customer communications, and supporting documentation.• Use Microsoft Office tools to track information, prepare updates, and support daily administrative tasks.• Collaborate with internal teams when order-related system or process requirements affect customer transactions.
2026-05-13T00:00:00Z

Customer Service Representative

Norwalk, CT
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a detail-oriented and customer-focused professional to support a 6-8 week project in customer account management, order coordination across assigned accounts. This role is responsible for ensuring exceptional customer service through timely communication, proactive problem-solving, and accurate management of customer and shipment information while maintaining strong relationships with both clients and internal sales teams. Key Responsibilities: • Manage customer inquiries and ensure all requests are handled within established service level agreements (SLAs) • Maintain and update customer master data and CRM systems to ensure accuracy and organization • Partner closely with Sales and Logistics teams to coordinate shipments, resolve delivery issues, and communicate updates proactively to customers • Monitor inventory levels, stock rotation, shipment tracking, delays, payments, and other account-related activity to support smooth operations and customer satisfaction • Optimize container loads and oversee tracking and tracing of overseas shipments from mills, warehouses, and ports of dispatch • Create, organize, and maintain documentation related to operational processes, shipping requirements, compliance, and regulatory standards • Identify process improvements, system enhancements, and digitalization opportunities to streamline workflows and improve operational efficiency • Collaborate with internal teams to support overall business goals, team KPIs, and continuous improvement initiatives • Assist with additional operational projects including inventory reconciliations, claims management, and reporting needs
2026-05-13T00:00:00Z

Customer Service Representative

Northvale, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently. Responsibilities: • Enter and update order details, customer account information, and service-related records with accuracy and attention to detail. • Share repair estimate information with customers and help coordinate timely follow-up communication. • Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed. • Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary. • Review incoming fax communications and distribute documents to the correct individuals or departments. • Support day-to-day administrative activities that help the customer service function operate smoothly. • Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.
2026-05-12T00:00:00Z

Customer Service Manager

Bristol, CT
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.Key Responsibilities:<ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 3 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong ERP and Microsoft Office skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-04-24T00:00:00Z

Customer Service/Procurement Specialist

Wallingford, CT
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Customer Service / Procurement SpecialistOur global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.Key Responsibilities:<ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul> Requirements:<ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul> This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.Apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-05-13T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z