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2 results for Communications Specialist in Danbury, CT
- New Haven, CT
- onsite
- Temporary / Contract
- 35 - 44 USD / Hourly
- <p>We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.</p><p>• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.</p><p>• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.</p><p>• Develop and enhance system features to optimize performance and user experience.</p><p>• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.</p><p>• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.</p><p>• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.</p><p>• Support the integration and migration of users into upgraded communication platforms.</p><p>• Ensure compliance with industry standards and regulations, including ICD codes.</p><p>• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.</p>
- 2026-04-30T00:00:00Z
- Ramsey, NJ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an Operations Specialist to support critical operational activities for an Information Technology organization near Mahwah, New Jersey. This Contract position focuses on maintaining accurate records, coordinating contract and pricing administration, and providing responsive support to internal stakeholders and partner accounts. The ideal candidate brings strong attention to detail, comfort working with high-volume transactions, and the ability to keep multiple workflows moving efficiently in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Review agreements, order details, pricing information, and supporting documents to confirm accuracy and completeness across internal platforms.</p><p>• Maintain and update account records to ensure master data remains current, reliable, and properly documented.</p><p>• Support the setup of new partners by gathering required information and entering data accurately into internal systems.</p><p>• Address questions related to agreement progress, payment matters, and account maintenance.</p><p>• Assist with compensation activities and help investigate variances or issues while partnering with leadership for resolution.</p><p>• Work closely with Sales, Customer Support, Finance, and Legal teams to resolve operational concerns and improve day-to-day coordination.</p><p>• Track incoming requests and follow through on responses within established service expectations.</p><p>• Contribute to team discussions, training activities, audits, reporting tasks, and other operational projects as needed.</p>
- 2026-05-04T00:00:00Z