<p><strong>Remote after 3-weeks of onsite training in Fort Worth, TX</strong></p><p><br></p><p>We are seeking a dedicated and enthusiastic <strong>Customer Service Rep</strong> to join a collaborative and close-knit team. This position offers a unique opportunity for a <strong>Customer Service Rep</strong> to receive hands-on training in a supportive environment before transitioning to a flexible work-from-home schedule. If you're someone who thrives in a fast-paced, team-oriented atmosphere and enjoys helping others, this <strong>Customer Service Rep</strong> role is the perfect fit.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer incoming calls and determine the type of assistance needed</li><li>Provide first-call resolution by navigating internal systems and offering accurate information</li><li>Document and track all inquiries and resolutions in the system</li><li>Foster a positive relationship with callers through professional and courteous communication</li><li>Collaborate with a 13-member team, including 2 leads, to ensure service excellence</li><li>Assist teammates and contribute to a cooperative team environment</li><li>Adapt to a schedule of back-to-back calls with minimal supervision</li></ul>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Plano, Texas. This Contract-to-Permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.<br>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.<br>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.<br>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.<br>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.<br>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.<br>• Assist with data entry and document preparation to support customer service operations.<br>• Provide clear and concise written communications to customers and internal stakeholders.<br>• Strive to deliver solutions that benefit both customers and the organization.
<p>We are looking for a dedicated Customer Service Representative to service clinics in LA area clinics; patients, appointments, referral issues, working with patients, appointments, prior authorizations; providers are in CA, Oregon, Washington. This is a long-term contract position starting 12.1, where you will play a vital role in ensuring exceptional service and support for our clients. As part of a global organization, you will contribute to improving health outcomes by connecting individuals with the resources and care they need.</p><p><br></p><p><strong>Training Hours: </strong>8:00 - 4:30 PST for 6 weeks</p><p><strong>Work Hours: </strong></p><p>EST: 11:30-8:00 pm </p><p>CST 10:30 - 7:00 pm</p><p>MST: 9:30-5:00 pm</p><p>PST: 8:30-5:00 pm</p><p><strong>Schedule: </strong>Full time, Monday - Friday</p><p><br></p><p>Responsibilities:</p><p>• Deliver high-quality customer service by addressing inquiries, resolving issues, and providing accurate information.</p><p>• Maintain adherence to performance metrics, including accuracy, quality, and attendance standards.</p><p>• Act as an advocate for patients by exchanging complex and sensitive information with professionalism and care.</p><p>• Assist with scheduling appointments, authorizations, and claims, utilizing internal systems effectively.</p><p>• Document customer interactions accurately and concisely according to established guidelines.</p><p>• Support team members with administrative tasks, ensuring smooth operations and resolution of patient concerns.</p><p>• Identify and mitigate potential financial, medical, or legal risks based on collected data.</p><p>• Collaborate with clinicians and telehealth nurses to provide necessary assistance and ensure seamless communication.</p><p>• Conduct training and support for new or potential members, offering general information about medical services.</p><p>• Exhibit strong interpersonal and communication skills to uphold the organization’s commitment to superior service.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.</li><li>Provide accurate information regarding products, services, policies, and account details.</li><li>Resolve customer issues efficiently, escalating complex matters when necessary.</li><li>Maintain detailed and accurate records of customer interactions in the CRM system.</li><li>Process orders, returns, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer needs are met and issues are resolved quickly.</li><li>Follow company procedures and policies to maintain high service standards.</li></ul><p><br></p>
