<p>We are looking for a dedicated Customer Service Representative to join our team in Cleburne, Texas. In this Contract to permanent position, you will play a key role in supporting inbound customer inquiries and assisting the sales team with administrative tasks to successfully manage the entire life-cycle of order fulfillment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process customer orders, ensuring accuracy and timely handling.</p><p>• Address customer inquiries and complaints, coordinating with internal teams for resolution.</p><p>• Maintain organized and up-to-date customer files for efficient record-keeping.</p><p>• Process purchase orders and oversee the timely procurement of materials and supplies.</p><p>• Assist in creating new item specifications based on provided files and guidelines.</p><p>• Collaborate with accounting to process customer credits and ensure proper documentation.</p><p>• Track inventory levels in the warehouse, analyze usage trends, and ensure stock availability within agreed limits.</p><p>• Support sales representatives by generating additional sales opportunities and providing administrative assistance.</p><p>• Record and distribute changes to customer orders, ensuring effective communication.</p><p>• Adhere to company policies and procedures while performing assigned duties.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by providing exceptional support and handling inquiries with professionalism. If you thrive in a fast-paced environment and have a knack for data entry and customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or chat, ensuring all issues are addressed effectively.<br>• Maintain accurate records of customer interactions and transactions using data entry systems.<br>• Resolve customer complaints by identifying problems and offering appropriate solutions.<br>• Collaborate with team members to improve customer service processes and ensure a seamless workflow.<br>• Provide detailed information about products or services to assist customers in making informed decisions.<br>• Follow company guidelines and procedures to deliver consistent and high-quality service.<br>• Monitor and report recurring customer issues to supervisors for further analysis.<br>• Adapt to evolving customer needs and handle multiple tasks efficiently.<br>• Assist with administrative duties related to customer service operations as needed.<br>• Participate in training sessions to stay updated on company policies and product knowledge.
<p>We are looking for a skilled and detail-oriented <strong><u>Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas</u></strong>. In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately and ensure timely entry into the company’s system.</p><p>• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.</p><p>• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.</p><p>• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.</p><p>• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.</p><p>• Recommend process improvements to streamline order management and enhance customer satisfaction.</p><p>• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.</p><p>• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.</p><p>• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.</p><p>• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.</p>
<p>We are looking for a dedicated <strong><u>Customer Service Representative (bilingual in Spanish preferred) to join our team in Plano, Texas</u></strong>. This position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.</p><p>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.</p><p>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.</p><p>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.</p><p>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.</p><p>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.</p><p>• Assist with data entry and document preparation to support customer service operations.</p><p>• Provide clear and concise written communications to customers and internal stakeholders.</p><p>• Strive to deliver solutions that benefit both customers and the organization.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
