<p>We are looking for a dedicated Customer Service Representative to join our team in Cleburne, Texas. In this Contract to permanent position, you will play a key role in supporting inbound customer inquiries and assisting the sales team with administrative tasks to successfully manage the entire life-cycle of order fulfillment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process customer orders, ensuring accuracy and timely handling.</p><p>• Address customer inquiries and complaints, coordinating with internal teams for resolution.</p><p>• Maintain organized and up-to-date customer files for efficient record-keeping.</p><p>• Process purchase orders and oversee the timely procurement of materials and supplies.</p><p>• Assist in creating new item specifications based on provided files and guidelines.</p><p>• Collaborate with accounting to process customer credits and ensure proper documentation.</p><p>• Track inventory levels in the warehouse, analyze usage trends, and ensure stock availability within agreed limits.</p><p>• Support sales representatives by generating additional sales opportunities and providing administrative assistance.</p><p>• Record and distribute changes to customer orders, ensuring effective communication.</p><p>• Adhere to company policies and procedures while performing assigned duties.</p>
The ideal candidate will bring real-world experience in financial operations for a global hedge / private-equity fund supporting daily reconciliations, trade settlement, and the monthly close cycle. At month-end, this individual will be responsible for preparing investor allocations and preparing the financial statements. Beyond the hedge / private-equity fund accounting, this position offers the ability to be hands-on with one of the fund’s portfolio companies and maintain the books for the sales-based organization. Ample opportunities exist for project-based work, including system integration and process improvement.<br> <br> · Reconcile position and cash balances across multiple counterparties and banks on a daily basis.<br> · Monitor daily trading activity ensuring all listed and OTC trades are booked daily. Confirm trade settlement occurs on time, instructing cash payments as appropriate.<br> · Review all margin calls for accuracy and fund, as necessary.<br> · Maintain books and records of each fund in Geneva coordinating with the third-party administrator daily.<br> · Calculate the investor allocations and oversee the production of the investor statements and monthly financials<br> · Work with the auditors to produce annual audited financial statements<br> · Perform the day-to-day accounting functions, including, but not limited to, calculating prepaid and accruals within the general ledger, reviewing the accounts payable and receivable balances, recording inventory, and reconciling intercompany balances.<br> · Manage balance sheet, prepare accurate and timely reconciliations, and ensure reserve balances are adequate<br> · Monitor banking transactions between accounts and legal entities<br> · Develop and perform analytical reviews monthly, quarterly, and annual financial results highlighting key drivers in local business unit performance.<br> · Work directly with external auditors for annual financial audits<br> · Work directly with external tax preparers to provide requested information in an accurate and timely manner.<br> · Prepare accurate and timely sales tax and use tax returns.<br> · Completion of special projects, as requested.<br> <br>Requirements:<br> · At least 5-7 years of financial operations (product accounting) experience.<br> · Understanding of hedge fund structures and accounting, including investor allocations<br> · Experience working with Advent’s Geneva<br> · Focus on process improvements and automation of manual processes<br> · Experience with system integrations/conversions<br> · BA degree in accounting, finance, or a related field (Preferred)<br> · Strong analytical and problem-solving skills<br> · Great interpersonal and verbal communication skills<br> · Sound knowledge of accounting principles and standards<br> · Superior data management and data analysis skills<br> · Strong time management and organizational skills
We are looking for a detail-oriented Planning Coordinator to join our team in McKinney, Texas. In this role, you will oversee production planning and scheduling activities to ensure smooth operations and timely delivery. This position is ideal for someone with a strong background in inventory control and production planning who thrives in a collaborative environment.<br><br>Responsibilities:<br>• Develop and maintain production schedules, collaborating closely with the Production Manager and Sales team to align with business goals.<br>• Evaluate current and upcoming orders to prioritize tasks and optimize production workflows.<br>• Coordinate with the purchasing department to guarantee the availability of raw materials and maintain adequate inventory levels.<br>• Analyze closed shop orders and update routing times based on input from production and quality control teams.<br>• Prepare and distribute shop order documentation, ensuring all necessary drawings and components are available for production staff.<br>• Monitor production plan execution, identifying and addressing potential bottlenecks or challenges.<br>• Participate in regular production meetings to communicate updates and resolve scheduling conflicts.<br>• Provide general support across departments, including backup assistance for shipping and receiving operations.<br>• Perform additional responsibilities as assigned to support organizational goals.
We are looking for a skilled Accounts Receivable Clerk to join our finance team in Lewisville, Texas. This role requires a detail-oriented individual with a strong background in managing receivables, particularly in inventory-driven or product-focused environments. The ideal candidate will specialize in ensuring efficient invoicing, payment processing, reconciliations, and collections while maintaining accurate financial records to support the organization’s goals.<br><br>Responsibilities:<br>• Process customer invoices, payments, refunds, and adjustments accurately and efficiently within the accounting system.<br>• Reconcile customer accounts to identify and resolve discrepancies, ensuring all transactions are properly recorded.<br>• Maintain organized and up-to-date customer files, including invoices, credit memos, payment records, and correspondence.<br>• Prepare and issue customer invoices and credit memos following company policies and contractual agreements.<br>• Record and apply customer payments, including checks, credit cards, and wire transfers, in a timely manner.<br>• Address customer inquiries related to billing, payment discrepancies, and account statuses with a high level of attention to detail.<br>• Conduct follow-ups on overdue balances and manage collections activities effectively.<br>• Collaborate with sales, inventory, and operations teams to ensure accurate invoicing and seamless integration of shipments and billing.<br>• Assist with month-end closing tasks, including reconciliations, reporting, and preparation of supporting schedules.<br>• Generate and review aging reports to monitor outstanding receivables and assess payment trends.
<p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented and highly motivated Accounts Receivable Specialist to join our finance team. The ideal candidate will be responsible for managing the company’s accounts receivable processes, ensuring timely and accurate invoicing, and handling customer collections. This role requires excellent communication skills, a strong understanding of accounting principles, and the ability to work independently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Invoice Generation and Management:</strong></li><li>Prepare and issue accurate invoices to customers based on sales orders, contracts, or agreements.</li><li>Monitor and track outstanding invoices and ensure timely follow-up.</li><li><strong>Collections:</strong></li><li>Manage and maintain a portfolio of customer accounts to ensure timely payment.</li><li>Contact customers regarding overdue invoices and resolve any discrepancies or issues related to payments.</li><li>Negotiate payment terms and set up payment plans as needed.</li><li><strong>Payment Processing:</strong></li><li>Post payments accurately and promptly to customer accounts.</li><li>Reconcile customer payments against invoices and resolve any discrepancies.</li><li><strong>Account Reconciliation:</strong></li><li>Review and reconcile accounts receivable aging reports regularly.</li><li>Investigate and resolve discrepancies between customer payments and invoices.</li><li>Maintain accurate and up-to-date customer account records.</li><li><strong>Reporting and Analysis:</strong></li><li>Assist in the preparation of monthly accounts receivable reports.</li><li>Provide detailed reports and updates on the status of overdue accounts.</li><li>Assist in financial audits and year-end reporting as needed.</li><li><strong>Customer Service:</strong></li><li>Build and maintain strong relationships with customers to facilitate smooth payment processes.</li><li>Address customer inquiries in a timely and professional manner.</li></ul><p><br></p>
SUMMARY:<br>The Senior Accountant is responsible for hiring, developing, and supervising multiple staff accountants for the purpose of producing timely and accurate internal financial statements prepared in accordance with generally accepted accounting principles for the purpose of monitoring the results of operations and management reporting. A successful candidate will demonstrate leadership skills to support the goals and objectives of the organization, be organized and detail-oriented, able to adhere to strict deadlines, and maintain a high degree of accuracy and integrity.<br>ESSENTIAL FUNCTIONS:<br>• Responsible for leading assigned staff accountants during month-end close for multiple entities and locations to:<br>o Review, approve and ensure that transactions are recorded and reconciled to subsystems as required<br>o Review and record all monthly inventory counts and related COGS, prepaid and accrual journal entries, among others<br>o Reconcile assigned balance sheet accounts, and adjust as needed<br>o Review and approve staff’s balance sheet account reconciliations, providing guidance and assistance to resolve outstanding items<br>o Prepare and oversee timely and accurate bank account reconciliations to include researching and recording any outstanding items<br>o Conduct analytical review of statements of operations and balance sheets and document monthly variances in partnership with site general managers and staff<br>o Participating in weekly assets calls with corporate teams and clubs<br>• Communicate pertinent financial information to site general managers and corporate leaders as necessary<br>• Oversee the preparation and review of monthly sales and use tax returns in partnership with Tax Director<br>• Assist site general managers, FP& A, and corporate staff on the preparation of annual operating and capital budgets<br>• Work with Accounting department leadership to ensure compliance with company accounting policies, internal controls, and GAAP<br>• Identify, recommend and implement improvements to accounting procedures and internal controls to promote compliance, consistency, and efficiency<br>• Serve as a “go-to” problem-solver for staff<br>• Collaborate with other senior accountants, promoting ongoing and timely communication among the team<br>• Prepare and review audit schedules as assigned<br>• Safeguard the company’s assets by ensuring that all company policies, procedures, and internal controls are followed<br>• Actively participate in the Company’s systems projects, including the new ERP implementation<br>• Perform other duties as required. These duties may include assignments in job classifications other than their own<br><br>EDUCATION and/or EXPERIENCE:<br>• Four-year Accounting degree with 3 to 6 years industry accounting experience preferred<br>• Supervisory experience of at least 1 to 2 years preferred<br>• CPA license is not required but is a plus<br>• Experience leading the monthly closing cycle and preparation of multiple site internal financial statements<br>• Experience with Microsoft Office products, especially Microsoft Excel and Word. Intermediate to advanced level Excel skills required.<br>• Great Plains Dynamics/eEnterprise system, FYIsoft reporting
<p>We are looking for an experienced Accounts Receivable Clerk to join our team on a contract basis in Garland, Texas. In this role, you will manage customer accounts, ensuring timely collection of outstanding balances while maintaining accurate records and resolving payment discrepancies. This position requires strong organizational skills and the ability to collaborate effectively across teams to optimize processes and achieve collection goals.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of business-to-business customer accounts to ensure timely payments and minimize outstanding balances.</p><p>• Investigate and resolve payment discrepancies, including short payments and unapplied cash, by working closely with the billing and cash application teams.</p><p>• Escalate unresolved collection issues to the appropriate supervisor for further action.</p><p>• Maintain detailed and accurate records of collection activities within the company's accounting system.</p><p>• Collaborate with sales and finance teams to address customer disputes and refine billing processes.</p><p>• Monitor customer payment behavior to evaluate credit risks and recommend adjustments to payment terms when necessary.</p><p>• Assist with month-end close procedures by reconciling accounts receivable balances and providing detailed reports on collection status.</p><p>• Contribute to team goals by managing priorities effectively in a fast-paced environment.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The ideal candidate will be experienced in the financial services industry with a strong business analysis toolkit. This person should have a proven ability to engage with all levels of the organization, including C-suite executives of large corporations along with staff support at all levels. This person will have successfully led full lifecycle projects across multiple disciplines. The position may include other duties as directed by the leadership team. <br><br><br>This is an on-site position based at our Plano, TX headquarters location. No relocation assistance provided.<br><br><br>Essential Duties & Responsibilities (included but are not limited to):<br>• Manage daily activities related to project scope, budget and schedule to advance the work of multiple projects and process improvement initiatives<br>• Quickly identify the business needs and translate into business requirements, exhibiting comprehensive knowledge of the Bank's business and system flows within the organization<br>• Oversee the implementation of projects by developing or coordinating project plans, facilitating meetings, gaining consensus and creating appropriate communications of status to senior management<br>• Develop, analyze and manage project schedules and appropriate project management documentation<br>• Actively seek to understand the Bank's organization, business areas, systems and applications in order to contribute to the overall successful execution of its initiatives<br>• Negotiate project plans, timeframes and trade-offs with Business Partners understanding the impacts to the project and enterprise<br>• Coordinate with third party vendors to provide services, deploy new technologies and assist with projects requiring their expertise<br>• Write detailed business description of user needs, program functions and steps required to develop or modify processes<br>• Make recommendations to management to help identify methods, procedures and technologies that enhance project processes and improve deliverables<br>• Accurately depict and report on project status to management through use of Smartsheet and other tools<br>• Help identify risks and issues and their impact on project success in order to facilitate mitigation plans or escalating alternative solutions as needed<br>• Other projects as assigned by manager<br><br><br>Qualifications (Education, Computer Skills, Certifications, Etc.):<br>• Bachelor's degree in business or equivalent required<br>• Five (5) years plus Business and Technical Project Management experience in a financial services organization<br>• Knowledge or retail banking operations and loan servicing strongly desired<br>• Must be proficient in the use of tools: Microsoft Excel, PowerPoint, Word, Sharepoint and Visio<br>• Preferred experience using Smartsheets for project Management or Microsoft Project<br>• Excellent verbal and written communication skills and organizational skills<br>• Very strong consultative skills and the ability to define requirements based on minimal input from stakeholders<br>• Demonstrated experience with relationship building, collaboration and team facilitation<br>• Must be able to work in a fast-paced environment that is continuously changing<br>• Robust decision-making skills and ability to navigate complex challenges<br>• PMP certification preferred by not required
<p>We are looking for a detail-oriented part-time Inventory Clerk to join our team (20+ hours/week, 10am-3pm from Tuesday-Fridays) contract basis in McKinney, Texas. This role involves managing inventory records, processing donations, and ensuring accurate data entry into the system. If you have a strong background in accounting processes and enjoy working in a dynamic environment, we encourage you to apply.</p>
