We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p><strong>Position Summary:</strong></p><p> We are seeking a detail-oriented and highly organized Billing Clerk to join our accounting department. The ideal candidate will have experience in legal billing processes, time entry management, and client invoice preparation. This role requires a high degree of accuracy, the ability to meet strict deadlines, and strong communication skills to coordinate with attorneys, paralegals, and clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and process monthly client invoices in accordance with attorney instructions and client billing guidelines.</li><li>Input, edit, and verify attorney time and expense entries in the billing system.</li><li>Generate pre-bills, distribute to attorneys for review, and make necessary edits.</li><li>Ensure compliance with client-specific billing arrangements, including alternative fee agreements and e-billing platforms.</li><li>Submit invoices through electronic billing systems (e.g., LEDES format, e-billing portals) and monitor for acceptance.</li><li>Track, research, and resolve billing discrepancies or rejected invoices.</li><li>Maintain accurate billing records and support month-end and year-end closing processes.</li><li>Communicate professionally with attorneys, support staff, and clients regarding billing questions.</li><li>Assist with accounts receivable follow-up as needed. </li></ul><p><br></p>
Billing Specialist Overview: The Billing Specialist plays a critical role in ensuring the seamless execution of billing processes, compliance with firm policies, and client satisfaction. This individual will manage complex billing workflows, resolve disputes, and provide detailed reporting in a fast-paced, detail oriented services environment. Key Responsibilities: Create, review, and edit bill proformas based on requests from attorneys, paralegals, and secretaries. Process high-volume, complex legal bills efficiently, including applying discounts, split-party billing, and preparing e-bills. Analyze and monitor e-billing platforms to handle appeals for deductions and specialty legal billing issues. Submit invoices via mail, email, and e-billing platforms (e.g., CounselLink, LegalTracker, TyMetrix 360, etc.). Maintain billing and matter management data in ERP systems and e-billing platforms by setting up clients, matters, timekeepers, and rates, and coordinating with clients for system setup support. Ensure compliance with firm billing policies, outside counsel guidelines, and client-specific requirements, recommending policy updates as needed. Accurately manage client and matter setup, billing arrangements, accruals, budgets, and status reports to meet deadlines. Review and approve new client/matter intake forms to verify billing arrangements, rates, and discounts. Assess and provide feedback on billing requirements in new client engagement letters. Maintain desktop procedures and documentation for special handling requirements. Generate billing schedules and analyses, and ensure compliance with client-specific reporting needs (e.g., accruals, budgets, timekeeper data). Test and verify billing software application updates and enhancements. Assist with ad hoc accounting projects as assigned. Communicate courteously and professionally with clients, attorneys, and staff across all levels of the firm. Skills and Qualifications: Experience: 1–3 years of relevant experience required; billing experience in a detail oriented services or law firm environment is preferred. Proficiency: Strong knowledge of Microsoft Office, especially Excel, Word, and Outlook, with the ability to learn new software/applications quickly. Familiarity with billing platforms (e.g., Aderant) and e-billing systems is a plus. Education: An associate degree in accounting or a related field is required; a bachelor’s degree is preferred. Equivalent work experience may be considered. Technical Skills: Solid understanding of accounting processes and aptitude for working with ERP and billing systems. Soft Skills: Excellent attention to detail, organizational ability, and time management. Strong communication (written and verbal) skills with a client-focused approach. Attributes: Must possess analytical skills, the ability to multi-task effectively, and a collaborative mindset to work both independently and as part of a diverse team. Additional Requirements: Familiarity with outside counsel billing guidelines and client engagement letters. Capacity to interact with a variety of personalities and stakeholders at different levels of the organization.
