49 results for Administrative Coordinator in Dallas, TX

Administrative Coordinator We are looking for a responsible Administrative Coordinator to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.Responsibilities<ul><li>Answer and direct phone calls</li><li>Organize and schedule appointments</li><li>Plan meetings and take detailed minutes</li><li>Write and distribute email, correspondence memos, letters, faxes and forms</li><li>Assist in the preparation of regularly scheduled reports</li><li>Develop and maintain a filing system</li><li>Update and maintain office policies and procedures</li><li>Order office supplies and research new deals and suppliers</li><li>Maintain contact lists</li><li>Book travel arrangements</li><li>Submit and reconcile expense reports</li><li>Provide general support to visitors</li><li>Act as the point of contact for internal and external clients</li><li>Liaise with executive and senior administrative assistants to handle requests and queries from senior managers</li></ul>

Administrative Assistant We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.Responsibilities<ul><li>Answer and direct phone calls</li><li>Organize and schedule appointments</li><li>Plan meetings and take detailed minutes</li><li>Write and distribute email, correspondence memos, letters, faxes and forms</li><li>Assist in the preparation of regularly scheduled reports</li><li>Develop and maintain a filing system</li><li>Update and maintain office policies and procedures</li><li>Order office supplies and research new deals and suppliers</li><li>Maintain contact lists</li><li>Book travel arrangements</li><li>Submit and reconcile expense reports</li><li>Provide general support to visitors</li><li>Act as the point of contact for internal and external clients</li><li>Liaise with executive and senior administrative assistants to handle requests and queries from senior managers</li></ul>

Administrative Assistant We are offering a long term contract employment opportunity in the non-profit industry in MCKINNEY, Texas, 75069-2161, United States. This role is for an Administrative Assistant who will be integral in supporting our executive operations. Responsibilities: • Provide administrative support to the Executive Director • Handle receptionist duties and greet clients as they arrive • Assist with tasks associated with property management and development • Confidentiality is paramount in maintaining sensitive information • Effectively manage client intake procedures • Utilize office software to perform various administrative tasks • Drive the company van or vehicle to complete tasks as required • Assist with various other duties as assigned by the Director.

Sr. Administrative Assistant We are offering a permanent employment opportunity for a Sr. Administrative Assistant in the Wholesale Distribution industry based in Irving, Texas. As a Sr. Administrative Assistant, you will be instrumental in supporting the President and other department VPs while also managing company events, maintaining confidentiality, and handling expense reporting. Responsibilities • Coordinating with vendors for company events and forecasting meetings, including scheduling and venue selection • Managing expense reporting and vendor relationships • Transcribing notes with utmost confidentiality • Utilizing advanced Excel and PowerPoint skills for daily tasks • Planning and executing holiday parties • Showcasing a high level of organization and maturity in daily tasks • Using ADP - Financial Services, Banner Ads, Cisco Webex Meetings, Concur, CRM, About Time, and other tools for various tasks • Ensuring effective communication and calendar management • Conducting conference calls and meetings as required.

Sr. Administrative Assistant We are offering a long term contract employment opportunity for a Sr. Administrative Assistant in Dallas, Texas. As part of our Utilities/Infrastructure team, you will be instrumental in handling insurance-related tasks, managing documentation, and assisting with claims administration. Responsibilities: • Facilitate the completion of insurance applications in collaboration with various departments.• Ensure proper document management, including overseeing insurance documents in the repository.• Handle Certificate of Insurance (COI) requests and ensure timely delivery.• Oversee COI for external parties, including vendors and contractors.• Maintain and manage policy records, providing necessary documents upon request.• Utilize software tools for efficient task management.• Leverage strong communication skills to interact with a wide range of individuals.

Administrative Assistant We are offering a permanent employment opportunity for an Administrative Assistant in the Financial Services industry, based in Dallas, Texas. In this role, you will play a pivotal part in supporting various programs and ministries, maintaining a deep understanding of their operations and providing timely and accurate responses to information requests. Responsibilities: • Assist team members with clerical tasks as assigned • Manage and update information in Salesforce efficiently • Facilitate arrangements for special events including Retreats, Conferences, Luncheons, and ensure all staff are informed of these arrangements in a timely manner • Process invoices, reimbursement vouchers, credit card statements, and travel expenses accurately and promptly; maintain a robust record retention system for these documents • Handle email, regular mail, and other correspondence in a timely manner • Contribute to digital communications efforts such as proofreading and submitting texts for posting • Prepare and proofread letters, memos, spreadsheets, and other correspondence swiftly and accurately • Collaborate effectively with co-workers to meet objectives and complete projects on time • Maintain compliance with all relevant policies, procedures, laws, and regulatory requirements • Attend meetings and participate in training as required, including preparing exhibits and maintaining proper inventory of materials • Support event planning including registration, certificate issuance, participant reports, and other required tasks

Sr. Legal Administrative Assistant LEGAL EXECUTIVE LITIGATION ASSISTANT NEEDED IN DOWNTOWN DALLAS TO SUPPORT A LITIGATION MANAGING PARTNER OF A WELL KNOWN TEXAS LAW FIRM Responsibilities:• Oversee the management of a highly active calendar of appointments, ensuring all schedules are accurately maintained.• Handle the preparation and completion of expense reports with precision and attention to detail.• Arrange complex and detailed travel plans, itineraries, and agendas to provide seamless support.• Collaborate and engage with various personalities including Attorneys, Senior Management, Partners, Firm Administrators, and CFOs.• Manage a multitude of projects, often under deadline pressures, ensuring all tasks are completed in a timely manner.• Handle confidential and sensitive situations with utmost discretion and professionalism.• Engage with clients through various communication channels including phone, email, and face-to-face meetings.• Maintain electronic calendars, schedule meetings, phone and video conferences, proactively advising your attorney of upcoming deadlines.• Prepare and edit legal communication and a variety of litigation legal documents with high accuracy.• Participate in client document signings as a witness or notary, ensuring all legal requirements are met.• Manage personal tasks such as finances and scheduling personal appointmentsFor confidential consideration, email your resume directly torosemarie.jones< at >roberthalf.< com >

Administrative Assistant <ul><li>Schedule Management: Coordinate calendars, schedule meetings, and manage appointments to ensure smooth daily operations (Source: SG25 US Administrative and Customer Support.docx).</li><li>Clerical Support: Perform tasks such as document preparation, report generation, and maintaining organized filing systems (Source: SG25 US Administrative and Customer Support.docx).</li><li>Communication: Handle correspondence, emails, and phone calls, acting as a liaison between internal and external parties (Source: SG25 US Administrative and Customer Support.docx).</li><li>Technology Usage: Utilize tools like Microsoft 365, CRM software, and advanced Excel for efficient task completion (Source: SG25 US Administrative and Customer Support.docx).</li></ul>

Escrow Administrative Assistant We are offering a contract for a permanent employment opportunity for an Escrow Administrative Assistant in Plano, Texas. In this role, you will be responsible for managing various aspects of residential resale, refinance, and builder escrow transactions within the real estate industry. Responsibilities: • Accurately process customer credit applications and maintain customer credit records. • Ensure the accurate preparation and submission of closing disclosures. • Handle title order requests and prepare commitment packages for clients. • Submit documents for recording and prepare final title policies. • Understand and adhere to real estate regulations, guidelines, and company standards. • Coordinate the closing between all parties to the escrow. • Timely respond to all calls, voicemails, and emails. • Maintain a cordial relationship with realtors, lenders, builders, buyers, and sellers to promote business. • Utilize CRM, Crystal Reports, and other accounting software systems for efficient data processing. • Handle any title issues that may arise, including corrective deeds, vesting, federal tax liens, and boundary disputes.

Administrative Assistant • Responsible for general administrative tasks such as, filing, travel & expense reports, phone support • Act as liaison for Fort Worth professionals to schedule meetings with client or outside advisor personnel • Responsible for assisting with presentations, procedural documentation, operation manuals, and workflow charts • Responsible for gathering raw data from various sources and develop strategies to analyze and simplify data into reports and visualizations to communicate findings effectively • Responsible for working with designated client business unit teams to maintain structure charts, obtain entity tax identification numbers, and prepare certain tax elections • Work with client’s legal department and outside legal counsel to maintain final entity and transaction legal documents • Client onboarding and maintenance, including preparation of engagement letters, preparing billing reports, and invoicing. • Maintain knowledge of Firm policies and procedures, and answer, refer or direct requests and inquiries QUALIFICATIONS: • Strong work history with three-plus (3+) years of experience as an administrative assistant • detail oriented demeanor and ability to interface with the partner group and client personnel • A high level of personal integrity and detail oriented ethics • Strong communication skills both written and verbal; ability to communicate directly with client personnel, internal teams and external advisors • Able to work effectively in a dynamic work environment • Exceptional organizational skills and attention to detail • Ability to prioritize and manage multiple projects, work quickly and efficiently under pressure • Highly developed skills with Microsoft Office including Word, Excel, Outlook, Power Point, Visio and Adobe Acrobat • Strong interpersonal skills; a team player • Must be assertive and able to speak up when necessary and ask questions as appropriate • Forward-thinking with the ability to take initiative and to stay a step ahead • Demonstrated ability to approach challenges with flexibility and a “can-do" attitude • Background in Legal, Financial or Accounting industries would be ideal

HR Assistant A client of ours is looking to hire an HR Admin to their growing team! We are looking for an HR Administrator to support a large client of ours in their Human Resources department. You will act as the first point of contact for HR-related queries from employees and external partners.Your main administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. Our ideal candidate has experience with HR procedures and can juggle various administrative tasks in a timely manner.Ultimately, you should be able to ensure our HR department supports our employees while conforming to labor laws.Responsibilities<ul><li>Organize and maintain personnel records</li><li>Update internal databases (e.g. record sick or maternity leave)</li><li>Prepare HR documents, like employment contracts and new hire guides</li><li>Revise company policies</li><li>Liaise with external partners, like insurance vendors, and ensure legal compliance</li><li>Create regular reports and presentations on HR metrics (e.g. turnover rates)</li><li>Answer employees queries about HR-related issues</li><li>Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)</li><li>Arrange travel accommodations and process expense forms</li><li>Participate in HR projects (e.g. help organize a job fair event)</li></ul>

HR Coordinator We are looking for an efficient Human Resources (HR) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and supporting the interview process. Your role, also, involves performing tasks with a focus to grow our company’s talent pipeline and improve our sourcing tactics.The ideal candidate will have a broad knowledge of Human Resources as well as general administrative responsibilities. This individual will be able to work autonomously and efficiently to ensure the end-to-end running of HR projects and operations. To succeed in this role, you should be familiar using HR software and tools.Ultimately, you should be able to contribute to the attainment of specific goals and results of the HR department and the organization.Responsibilities<ul><li>Respond to internal and external HR related inquiries or requests and provide assistance</li><li>Redirect HR related calls or distribute correspondence to the appropriate person of the team</li><li>Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met</li><li>Liaise with other departments or functions (payroll, benefits etc.)</li><li>Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.</li><li>Assist supervisors in performance management procedures</li><li>Schedule meetings, interviews, HR events etc. and maintain the team’s agenda</li><li>Coordinate training sessions and seminars</li><li>Perform orientations, onboarding and update records with new hires</li><li>Produce and submit reports on general HR activity</li><li>Assist in ad-hoc HR projects, like collection of employee feedback</li><li>Support other functions as assigned</li></ul>

Administrative Customer Coordinator We are in search of an Administrative Customer Coordinator for a contract to permanent hire job opportunity with a construction company located in Hutchins, Texas. As an Administrative Customer Coordinator your focus will be on managing customer accounts, creating and handling documents, and facilitating effective communication with customers. This is a contract-to-hire employment opportunity that will allow you to contribute in a significant way to our operations. Responsibilities:• Set up and maintain customer accounts, including locations and contacts.• Communicate with existing clients, keeping ERP system up to date.• Generate and oversee required documentation, such as quote headers, PIFs, sales orders, and order acknowledgments.• Develop quote headers for project leads and jot down detailed follow-up notes on open quotes.• Oversee the booking process for new orders.• Review, complete, and file sales orders and related project information.• Coordinate contracts and change orders, and ensure fully executed versions are filed properly.• Request, maintain, and send insurance certificates and additional documentation as required by contracts.• Dispatch quotes, project info forms, and customer order acknowledgments.• Inform team members about important updates such as newly booked orders.• Ensure orders adhere to booking procedures.• Warmly welcome guests at the office.• Utilize Microsoft Office Suite (Word, Excel, Outlook, Teams), and CRM software proficiently.• Perform any other responsibilities as assigned.

HR Coordinator We are on the search for a contract/temporary HR Coordinator to join our team in the Real Estate industry, located in Dallas, Texas, 75207. In this role, you will be an integral part of our HR team, focusing on a variety of tasks from managing our HRIS & Payroll system to supporting recruitment efforts and employee recognition programs. Responsibilities: Preferably bilingual (Spanish) • Manage and facilitate the HRIS & Payroll system• Spearhead New Employee Orientation sessions• Conduct interviews with employees leaving the organization• Utilize our Applicant Tracking System to manage initial phone screenings, scheduling, and communication with candidates for corporate roles• Support recruitment initiatives such as job fairs and internship programs• Regularly communicate federally recognized affinity months• Lead and engage in Culture Club events• Announce employee anniversaries and birthdays during monthly Best Practices calls• Identify potential external industry recognition awards and submit for consideration• Assist in organizing and participating in internal recognition programs and celebrations• Collaborate to design and implement the annual wellness strategy• Assist with the annual benefits open enrollment process• Help manage FMLA, Workers’ Compensation, Parental Leave, Short-Term/Long-Term Disability, and other administrative leaves of absence• Collaborate with the HR Director on special projects as assigned• Support other HR projects as needed

Litigation Legal Assistant We are offering a contract for a long-term employment opportunity within the Legal industry in Dallas, Texas, for a Litigation Legal Assistant. The role involves assisting attorneys with legal documents, managing calendars, acting as a liaison between different parties, and performing various administrative tasks. Responsibilities: • Facilitate communication between attorneys, courts, opposing counsel, and clients • Assist in the preparation, filing, and service of legal documents, including drafting correspondence and pleadings • Handle scheduling of hearings, depositions, and client meetings • Ensure compliance with court rules and deadlines through e-filing of documents in federal and state courts • Manage electronic and physical case files, including discovery, pleadings, and other related documents • Conduct legal research and gather relevant case materials when necessary • Provide updates on case status to clients and respond to inquiries professionally • Support trial preparation, including the organization of exhibits, trial binders, and witness materials • Handle incoming and outgoing correspondence related to litigation matters • Perform administrative tasks such as filing, scanning, and answering phones when required.

Office Assistant A client if ours is looking to hire an Office Clerk to perform various administrative and clerical tasks to support our offices. You will undertake a variety of activities in the office ranging from filing and answering the phone to basic administrative duties.An effective office assistant has the ability to work diligently to help maintain smooth office operations. You must be reliable and hardworking with great communication skills. The ideal candidate will also be familiar with office equipment and procedures.Responsibilities<ul><li>Maintain files and records so they remain updated and easily accessible</li><li>Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)</li><li>Answer the phone to take messages or redirect calls to appropriate colleagues</li><li>Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.</li><li>Assist in office management and organization procedures</li><li>Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages</li><li>Assist in making travel arrangements and booking venues for conferences and events</li><li>Perform other office duties as assigned</li></ul>

Executive Assistant We are offering an exciting opportunity for an Executive Assistant in Richardson. As an Executive Assistant, you will provide critical support to the CEO. Your responsibilities will encompass a broad range of administrative tasks, including managing calendars, coordinating meetings, and maintaining office environments. Responsibilities:• Provide essential administrative support to C-suite executives• Collaborate with and serve as a backup for the Sr. Executive Assistant• Assist with tasks related to Board and Executive meetings, including scheduling, logistics, and materials distribution• Coordinate both in-person and virtual events as requested by leadership, including team-building activities and business engagements• Proactively manage high-volume calendars, anticipate scheduling conflicts, and arrange for rescheduling• Arrange complicated international and domestic travel for multiple individuals or groups using Concur• Prepare and reconcile expense reports for multiple individuals or groups, also through Concur• Ensure the executive office environment is well-maintained, including supply stock, conference rooms, storage areas, and break areas• Create, review, and refine various documents, including PowerPoint presentations, Word documents, and Excel worksheets• Manage both digital and physical records and files, maintaining organized filing systems• Carry out additional administrative duties as assigned.

Executive Assistant A client of ours is looking to hire an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers.Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. The incumbent manages a variety of special projects for C-Suite team members, some of which may have organizational impact. What will you do?• Coordinates travel, hotel, and transportation accommodations• Coordinates all aspects of executive level appointments, meetings, receptions, conference calls and video conferencing• Maintains frequently changing calendars through Outlook and understand Executive's priorities to effectively manage calendar• Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the office of the CEO/COO• Responds quickly, accurately and confidentially to internal and external inquiries in a courteous and professional manner• Completes special projects as assigned• Prepares and reviews materials and correspondence for meetings; ensures Executive is prepared• Assists with creation/modification of presentations, spreadsheets and other various documents• Actively demonstrates teamwork at all times• Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities

Human Resources (HR) Manager We are in search of a Human Resources (HR) Manager to join our team in Irving, Texas. In this role, you will be overseeing critical HR, payroll, and administrative functions, ensuring the smooth running of office operations, and contributing to a positive work environment. As a Human Resources (HR) Manager, you will also be implementing HR policies, managing employee relations, processing payroll, and promoting operational efficiency and compliance. Responsibilities: • Oversee and execute the implementation of HR policies and procedures in line with company objectives.• Foster a positive work environment by managing and supporting employee relations.• Lead efforts in recruitment, staffing, and retention to align with the company's goals.• Ensure accurate and timely weekly and biweekly payroll processing.• Facilitate smooth onboarding and orientation processes for new hires.• Maintain records and support performance evaluation processes.• Liaise with external consultants, insurance brokers, and service providers as necessary.• Ensure adherence to employment laws and update policies accordingly.• Administer HR programs, including benefits, leave, employee relations, and performance management.• Handle employee grievances and escalate when necessary.• Oversee office supplies, facility maintenance, and budget management.• Organize and coordinate company events and meetings.• Manage escalated customer service issues professionally.• Track HR metrics and provide insights to improve strategies.

Executive Assistant We are offering a contract for a permanent employment opportunity for a proficient Executive Assistant in Plano, Texas, United States. As an Executive Assistant, you will be responsible for managing complex scheduling, coordinating information flow to senior executives, providing administrative and office support, maintaining electronic filing systems, and organizing team communications. Responsibilities: • Efficiently handle complex scheduling tasks, including meeting agendas and conference calls. • Coordinate the flow of information to senior executives, ensuring effective communication. • Provide comprehensive administrative and office support, including the creation of spreadsheets and occasional Powerpoint presentations. • Maintain electronic filing systems, keeping them up-to-date and accessible for team members. • Manage and update contact and other databases on a regular basis. • Prepare draft communications, ensuring clarity and accuracy. • Review and compare various documents, including legal, procedural, or policy documents. • Uphold professionalism and strict confidentiality in handling all materials and information. • Organize team communications and plan events, ensuring smooth operations. • Take on weekly or monthly duties as assigned, including the preparation of reports and other communications.

Front Desk Coordinator We are in search of a Front Desk Coordinator to join our team in Farmers Branch, Texas. In this role, you will be the first point of contact for our customers and will handle all incoming calls. You will also be responsible for directing customer traffic and working with other team members to ensure smooth operations. This role is a short term contract employment opportunity. Responsibilities: • Provide a warm welcome to customers and direct them to the appropriate department or staff member • Handle incoming calls, answer inquiries, and provide information to the customer • Work collaboratively with team members to ensure efficient operations • Utilize office software to maintain and update customer records • Perform data entry tasks with high accuracy • Assist in coordinating office activities and operations to secure efficiency and compliance to company policies.

Recruiting Coordinator A client of ours is looking to hire a recruiting coordinator to add to their growing team! The recruiting coordinator is responsible for assisting with the internal team with various responsibilities pertaining to: recruiting, screening, candidate selection, and onboarding of exempt and non-exempt employees. Responsibilities<ul><li>Partners with hiring managers to determine staffing needs.</li><li>Acts as a liaison with employment agencies and company </li><li>Screens and interviews applicants. </li><li>Extends verbal and written job offers.</li><li>Develops and maintains professional relationships with potential candidate pools as a source of qualified applicants.</li><li>Conducts thorough orientation verifying completion and accuracy of required documentation. </li><li>Ensure all new hire information has been accurately and completely uploaded to the HRIS system. Organizes personnel files.</li><li>Updates weekly employee hiring summary reports.</li><li>Reviews new hire progress monthly then up to 90 days with hiring managers </li><li>Other duties as assigned.</li></ul>

Mailroom Assistant The Mail Clerk is responsible for sorting and distributing incoming mail to departments and prepares outgoing mail for shipment. The Mail Clerk also operates mailroom equipment, including postage meters, mail sorting machines, scanners, mail sealers, envelope openers, fold- and -insert machines, and labeling machines. This position will also perform a variety of tasks throughout the workday. Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>Print and sort statements, checks, and invoices</li><li>Daily pickup and delivery to the Post Office</li><li>Individually place statements, checks, and invoices in envelopes and apply postage</li><li>Handle daily returned mail</li><li>Handle general file maintenance</li><li>Support supervisory staff by performing any assigned accounting and clerical tasks</li><li>Utilize sorting machine and other administrative technology</li><li>Forward misdirected mail</li><li>Keep inventory of mailing supplies, such as envelopes and postage</li><li>Deliver mail to both departments and individuals, ensuring the relevant parties sign off on them</li></ul>

HR Coordinator <ol><li>Support HR Functions: Assist with recruitment, onboarding, employee training, and maintaining HR records (Source: RH Acronym Guide).</li><li>Administer Policies: Ensure company policies and HR procedures are followed and communicated to staff.</li><li>Coordinate Employee Relations: Serve as a point of contact for HR-related inquiries and resolve employee concerns.</li><li>Maintain Compliance: Ensure adherence to labor laws, company regulations, and recordkeeping standards.</li></ol>

Security Manager We are looking for a Security Manager to join our team in PLANO, Texas. In the Financial Services industry, this role involves the management of operational risk, directing control assessments, and supervising risk management programs. The Security Manager will ensure compliance and support enterprise risk management activities. Responsibilities: • Implement and manage an operational risk management framework, establishing policies, procedures, and controls.• Lead the business function risk and control assessment program, assisting in the execution of risk assessments.• Oversee the Product and Service Risk Management program, maintaining the written program and ensuring its execution across the enterprise.• Monitor, analyze and report on operational risk key risk indicators, tracking and reporting on risk issues and associated action plans.• Coordinate and oversee the incentive compensation program, performing reviews of incentive compensation plans.• Provide support for business-initiated and project-related risk assessments.• Participate in the development of operational risk scenarios for capital stress testing.• Support centralized incident response and crisis management programs.• Assist in the enterprise privacy program, as well as Project Management and Vendor Management processes.• Participate in relevant committees and provide administrative support to the Operations Committee.• Support audits and examinations of the enterprise risk management program, while ensuring compliance with best practices and federal, state, and industry regulations and guidance relative to operational risk management.