3 results for Help Desk Technician Ii in Corona, CA

Help Desk II

Los Angeles, CA
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency. Responsibilities: • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components. • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools. • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated. • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals. • Provide support for network connectivity issues and ensure seamless communication across platforms. • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction. • Collaborate with team members to implement best practices for IT operations and security. • Assist with system upgrades and installations to meet organizational needs. • Monitor system performance and proactively address potential issues to minimize disruptions.
2026-02-17T00:00:00Z

Office Engineer II

Los Angeles, CA
onsite
Contract / Temporary to Hire
47.5 - 65 USD / Hourly
This role is for Los Angeles World Airports (LAWA) on the Terminal 5 renovation project at LAX. They are hiring two Office Engineer II professionals for a multi-year, full-time onsite contract based at Terminal 5 (Los Angeles, CA 90045).This is a high-visibility project involving the demolition and full reconstruction of the Terminal 5 headhouse and concourse. The Office Engineer will work closely with the senior project management team to support documentation, coordination, and construction operations in an active airport environment.Position Highlights: • Title: Office Engineer II (2 openings) • Location: Onsite at LAX – Terminal 5 • Rate: $60–$65/hr (negotiable based on experience) • Schedule: Monday–Friday, full-time onsite • Duration: Multi-year contractKey Responsibilities Include: • Managing RFIs, submittals, change orders, and project documentation • Maintaining logs and records in PMWeb and document management systems • Coordinating with contractors, design teams, and field staff • Supporting meetings, reporting, and schedule/cost tracking • Ensuring organized and compliant project records
2026-02-06T00:00:00Z

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T00:00:00Z