<p>We are looking for a dedicated <strong>Call Center/Customer Service Specialist</strong> to join our team at an <strong>HVAC company.</strong> This is a c<strong>ontract to hire opportunity in Plano, Texas.</strong> In this role, you will handle customer inquiries, provide solutions to issues, and ensure a positive experience for customers interacting with our manufacturing products. This position requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced call center environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming customer calls, addressing inquiries, processing orders, and resolving technical issues related to company products.</p><p>• Identify and prioritize urgent customer concerns, escalating them to the appropriate department or supervisor as needed.</p><p>• Maintain detailed and accurate records of all customer interactions, including inquiries and complaints.</p><p>• Follow up with customers to confirm that their issues have been resolved and gather feedback on their experience.</p><p>• Stay informed about product updates and industry trends to provide knowledgeable support.</p><p>• Collaborate with team members and other departments to enhance customer satisfaction and streamline processes.</p><p>• Utilize customer service software and tools efficiently to manage inquiries and provide timely solutions.</p><p>• Assist customers in navigating product features and troubleshooting common issues.</p><p>• Contribute to improving overall customer experience by sharing insights and suggestions with the team.</p>
<p>We are looking for a dedicated Sustainability & Compliance Manager to join our team in Dallas, Texas. In this <strong>Contract-to-Permanent</strong> position, you will play a key role in driving environmental and social compliance across supplier facilities while collaborating with strategic brand partners and stakeholders. The ideal candidate will bring <strong>bilingual fluency in English and Spanish</strong>, as well as expertise in conducting audits, managing corrective actions, and delivering compliance training.</p><p><br></p><p>Responsibilities:</p><p>• Lead and execute environmental and social audits, including Higg Facility Environmental Module and Social & Labor Convergence Program assessments, at supplier facilities.</p><p>• Analyze environmental metrics such as resource consumption, waste management, pollution control, and emissions to ensure compliance with sustainability standards.</p><p>• Evaluate workplace conditions, safety measures, and adherence to human rights protocols in line with international labor regulations.</p><p>• Prepare detailed audit reports in both English and Spanish, ensuring accuracy and timely submission to compliance platforms.</p><p>• Maintain thorough documentation of audit findings, corrective action plans, and compliance records.</p><p>• Act as the primary point of contact for suppliers, customers, and brand partners regarding compliance updates and audit requirements.</p><p>• Deliver training sessions to supplier teams on environmental and social compliance standards, fostering understanding and implementation.</p><p>• Support suppliers in developing and executing corrective action plans to address compliance gaps.</p><p>• Monitor industry trends in sustainability and compliance, recommending improvements to align with evolving standards.</p><p>• Promote best practices for responsible sourcing and continuous improvement in environmental and labor compliance.</p>
seeking a highly organized and proactive Project Development Manager to oversee our organization's portfolio of new build and renovation projects. This role is responsible for managing the entire development lifecycle, from the signing of a Letter of Intent (LOI) through to the grand opening of the facility. The ideal candidate is not a supervisor of people, but a masterful manager of processes, ensuring seamless coordination between architects, engineers, general contractors, internal stakeholders, and regulatory bodies. You will be the central point of contact, guaranteeing that each project aligns with our strategic goals, operational needs, and stringent healthcare compliance requirements. <br>Roles and Responsibilities<br>1. Pre-Construction & Due Diligence<br>• Serve as the primary liaison after an LOI is executed, initiating the project development process.<br>• Coordinate and oversee all due diligence activities, including site feasibility studies, environmental assessments, zoning reviews, and utility availability.<br>• Manage the selection process for architects, engineers, and general contractors through the use of RFPs and interviews.<br>• Develop and maintain comprehensive project budgets, from initial estimates to final cost tracking, ensuring financial accountability.<br>• Collaborate with legal and real estate teams to review and finalize contracts, purchase agreements, and leases.<br>2. Design, Permitting, & Entitlements <br>• Oversee the architectural and engineering design process, ensuring plans meet clinical and operational requirements, patient experience goals, and brand standards.<br>• Champion compliance by ensuring designs adhere to all relevant codes, including ADA, HIPAA, life safety, and state/local health department regulations.<br>• Manage the submission and tracking of all required permits and approvals from municipal, county, and state agencies, proactively addressing any potential delays.<br>• Facilitate regular design review meetings with internal stakeholders (e.g., clinical operations, IT, marketing, facilities) to gather input and secure approvals.<br>3. Construction & Project Oversight <br>• Act as the owner's representative on-site and in all project meetings, monitoring construction progress against the established schedule and budget.<br>• Review and process contractor pay applications, change order requests, and requests for information (RFIs).<br>• Maintain a master project schedule and provide regular, clear status reports to executive leadership on key milestones, risks, and budget performance.<br>• Conduct quality control inspections to ensure workmanship meets our high standards and specifications.<br>4. Project Closeout & Grand Opening (Completion to Day One Operations)<br>• Manage the project closeout process, including punch list creation and completion, final inspections, and securing the Certificate of Occupancy.<br>• Coordinate the seamless turnover of the completed facility to the internal operations and facilities management teams.<br>• Oversee the procurement and installation of furniture, fixtures, and equipment (FF& E), and medical equipment, ensuring everything is in place for opening day.<br>• Compile and deliver all closeout documentation, including as-built drawings, warranties, and operations manuals.<br>Qualifications & Skills
<p>We are looking for an Assistant Facilities Manager to oversee maintenance and repair operations across our facilities in Irving, TX. This role requires a proactive and detail-oriented individual who can ensure the safety, functionality, and readiness of the physical environment. The ideal candidate is capable of managing multiple projects, collaborating effectively with teams, and maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and execute maintenance and repair tasks across various facilities to ensure operational continuity.</p><p>• Monitor and maintain critical equipment such as exhaust fans, compressed air systems, cranes, elevators, and security devices.</p><p>• Perform preventative maintenance on facility systems, including electrical, plumbing, and mechanical components.</p><p>• Ensure fire, life, and safety equipment remains operational, scheduling vendor repairs as necessary.</p><p>• Maintain cleanliness, organization, and safety standards to ensure facilities are always presentable.</p><p>• Support machine movements, setups, and teardowns in collaboration with service teams.</p><p>• Assist trades workers within designated facility areas, offering hands-on support as needed.</p><p>• Manage vendor accounts, including workflows and invoicing, while adhering to budgetary guidelines.</p><p>• Operate forklifts, man-lifts, and other equipment to support facility operations.</p><p>• Perform additional tasks such as cleaning, organizing, and minor repairs across carpentry, mechanical, and electrical disciplines.</p>
We are looking for an experienced Accounting Project Manager to oversee critical financial operations and ensure the accuracy of general ledger activities and financial reporting. Based in Dallas, Texas, this role will require a strong ability to lead accounting processes, supervise teams, and collaborate with various stakeholders, including external auditors and internal departments. The ideal candidate will bring expertise in financial analysis, account reconciliations, and audit management.<br><br>Responsibilities:<br>• Manage the accounting operations for a designated region or area, ensuring accuracy and efficiency in all related processes.<br>• Oversee the monthly financial close process, ensuring timely and accurate completion.<br>• Review and analyze financial statements to ensure compliance with organizational standards and regulatory requirements.<br>• Perform final reviews of account reconciliations, providing constructive feedback and addressing discrepancies.<br>• Supervise and guide accounting tasks in an outsourced environment, maintaining high standards of performance.<br>• Coordinate and manage internal and external audit activities, serving as the primary point of contact for auditors.<br>• Prepare comprehensive financial statements and supporting documentation for assisted entities.<br>• Act as a liaison between facility leadership, outsourced vendors, and other departments to resolve issues and improve processes.<br>• Identify and address reconciling items, escalating issues when necessary to ensure resolution.<br>• Communicate key financial information to relevant stakeholders across the organization.
