<p>The <strong>Bilingual (Spanish) Customer Account Manager </strong>provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone.</p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.</li><li>Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.</li><li>Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.</li><li>Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.</li><li>Ensures timely responses and maintains up-to-date information for all contacts.</li><li>Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.</li><li>Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.</li><li>Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws.</li></ul><p><br></p>
Job Summary:<br><br>We are seeking an experienced QA Engineer strong in both Automation and Manual testing to join our growing project team. The candidate will be responsible for software test automation design, planning, scripting, and execution for a variety of key customer-facing applications. The individual should be self-motivated, creative, and proactive, capable of working successfully in a fast-paced environment that includes multiple platforms, architectures, technologies, and environments. The individual will work closely with developers, project managers, and other stakeholders throughout the SDLC, executing automated test iterations, tracking and reporting test results, troubleshooting, and coordinating bug fixes. Additionally, you will be an integral part of building our team culture, helping to foster a passion for continuous improvement, a reputation for delivery excellence, and a highly integrated team environment.<br><br>Responsibilities:<br>• Testing and Validation:<br>o Participate in system testing and user acceptance testing to ensure that implemented solutions meet the specified requirements and are of high quality.<br>o Designing test plans, scenarios, scripts and procedures.<br>o Executing tests on source code.<br>o Analyzing test results and reporting to the development team.<br>o Working with a development team to correct bugs and errors.<br>o Use existing tools and techniques to execute test cases and build/script new tools for performing testing/validation functions.<br>o Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium.<br>• Lifecycle Management:<br>o Maintain accurate and up-to-date project documentation throughout the project lifecycle, ensuring transparency and accountability.<br>• Understanding Stakeholder Needs:<br>o Collaborate closely with stakeholders (both internal and external) to understand their requirements, objectives, and challenges. This involves active listening and effective communication.<br>• Communication and Influence:<br>o Effectively communicate with, and influence, key stakeholders to support proposed strategies, process improvements, and operational decisions.<br><br>Requirements:<br>• Bachelor’s degree in information technology or a related field.<br>• 3 years of verifiable experience as a QA Tester.<br>• Good development/scripting skills in common languages which are Web-driver compatible such as Java, Objective-C, JavaScript with Node.js, PHP, Python, Ruby, C#, or Perl with the Selenium WebDriver API and language-specific client libraries.<br>• Must demonstrate a general understanding of test automation frameworks.<br>• Expert knowledge of the automated testing tool Selenium.<br>• Excellent communication and interpersonal abilities.<br>• Familiarity with traditional and Agile project management methodologies and software development lifecycles.<br>• Knowledge of relevant tools such as JIRA, Confluence, etc.
<p>We are looking for a dedicated Hospice Billing Manager to join our team in Dallas, Texas. <strong>This is a four month contract role, </strong>you will oversee and ensure the accuracy and compliance of all hospice billing activities while adhering to federal and state regulations. This position is crucial to maintaining efficient billing processes and supporting our organization's financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily census reporting to ensure accuracy and compliance with hospice billing requirements.</p><p>• Oversee the timely submission of Notice of Elections to Medicare, ensuring deadlines are met.</p><p>• Collaborate with skilled nursing facilities and coordinators to verify resident levels and ensure proper billing.</p><p>• Monitor Medicaid room and board rates, updating the hospice billing system monthly.</p><p>• Partner with the Intake and Admissions departments to resolve error reports and verify insurance setup.</p><p>• Serve as the primary resource for hospice billing software, providing user support and training as needed.</p><p>• Generate and distribute monthly invoices for physician billing and palliative care programs.</p><p>• Perform month-end close procedures, including prebilling reviews, to ensure accuracy and completeness.</p><p>• Address accounts receivable questions, assist with reports, and reconcile past due balances as necessary.</p><p>• Stay informed on hospice regulations and billing requirements through continuing education and industry updates.</p>
<p>We are looking for an Assistant Facilities Manager to oversee maintenance and repair operations across our facilities in Irving, TX. This role requires a proactive and detail-oriented individual who can ensure the safety, functionality, and readiness of the physical environment. The ideal candidate is capable of managing multiple projects, collaborating effectively with teams, and maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and execute maintenance and repair tasks across various facilities to ensure operational continuity.</p><p>• Monitor and maintain critical equipment such as exhaust fans, compressed air systems, cranes, elevators, and security devices.</p><p>• Perform preventative maintenance on facility systems, including electrical, plumbing, and mechanical components.</p><p>• Ensure fire, life, and safety equipment remains operational, scheduling vendor repairs as necessary.</p><p>• Maintain cleanliness, organization, and safety standards to ensure facilities are always presentable.</p><p>• Support machine movements, setups, and teardowns in collaboration with service teams.</p><p>• Assist trades workers within designated facility areas, offering hands-on support as needed.</p><p>• Manage vendor accounts, including workflows and invoicing, while adhering to budgetary guidelines.</p><p>• Operate forklifts, man-lifts, and other equipment to support facility operations.</p><p>• Perform additional tasks such as cleaning, organizing, and minor repairs across carpentry, mechanical, and electrical disciplines.</p>
