<p>A client of ours is currently looking to bring on an account manager who can provide white glove customer service to their high end buyers.</p><p> </p><p>In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.</p><p> </p><p>Job Duties Include:</p><ul><li>Client/customer support</li><li>Acting as a gate keeper for client communication</li><li>Communicating via phone and email (there are more emails than calls)</li><li>Must have really strong interpersonal skills over phone and email</li><li>Addressing client needs and updating customer accounts </li><li>Processing customer orders product in system</li><li>Navigating various customer issues</li></ul><p><br></p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p>A client of ours is seeking a detail-oriented, team player to handle all aspects of the company and general office management functions. Candidate must be independent, flexible, and able to work well in a team environment.</p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Enter and track all transactions </li><li>Order Office Supplies and restock inventory </li><li>Review, process and email invoices, maintain customer records, handle all collections, professional customer contact. </li><li>Manage vendor records, W-9s, credit card payments, online bills, check runs.</li><li>Multiple bank reconciliations for monthly closings. </li><li>Assists with preparing monthly financial statements for CPA</li><li>Manage all customer postage accounts, reconciliations, and internal/external reporting. Work closely with internal staff for accuracy and tracking.</li><li>Administration and renewals of all employee benefits and insurance, PTO, any requested changes, and all related documents.</li><li>Handle all new hires and related paperwork.</li><li>Handle all business insurance and annual renewals with agent.</li><li>Organize office functions as needed and coordinate maintenance of office supplies.</li></ul><p><br></p>
<p>We are looking for a Facilities Coordinator to help us maintain a secure and well-functioning work environment. In this role you will help coordinate with external vendors, such as cleaners and insurance agents, and conduct cost analyses when purchasing new systems or services. To be successful in this role, you should be well-organized and able to prioritize multiple issues. You should also have good knowledge of basic office equipment. Ultimately, you’ll help clients, customers and guests get the most out of the facilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Arrange for regular maintenance of equipment and internal systems (e.g. heating system, alarms, security cameras)</li><li>Check rooms and furniture to identify needs for repairs or renovations</li><li>Restock office and kitchen supplies</li><li>Design and oversee the schedule for cleaning and disinfecting the building</li><li>Monitor activities that happen outside the building, such as proper waste disposal and recycling</li><li>Fix minor malfunctions in office equipment</li><li>Coordinate office and parking space allocation</li><li>Keep track of regular and ad-hoc facility expenses</li><li>Conduct market research and compare costs and benefits when evaluating new vendors</li><li>Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards)</li><li>Research new services and appliances to facilitate operations</li><li>Ensure compliance with health and safety regulations</li></ul><p><br></p>
