<p>A client of ours is currently looking to bring on an account manager who can provide white glove customer service to their high end buyers.</p><p> </p><p>In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.</p><p> </p><p>Job Duties Include:</p><ul><li>Client/customer support</li><li>Acting as a gate keeper for client communication</li><li>Communicating via phone and email (there are more emails than calls)</li><li>Must have really strong interpersonal skills over phone and email</li><li>Addressing client needs and updating customer accounts </li><li>Processing customer orders product in system</li><li>Navigating various customer issues</li></ul><p><br></p>
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
<p>We are looking for a <strong><u>Customer Care Associate</u></strong> for <strong><u>Direct/Permanent Hire </u></strong>in<strong><u> Lewisville, TX.</u></strong> In this role, you will manage customer accounts, ensure seamless order processing from start to finish, act as the primary contact for assigned accounts, and collaborate with internal teams and manufacturing sites to deliver exceptional customer service. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Act as the central point of communication between customers, sales teams, and various internal departments.</p><p>• Handle customer inquiries, complaints, and requests promptly to ensure satisfaction.</p><p>• Collaborate with production control to determine pre-order lead times and set realistic expectations.</p><p>• Review incoming purchase orders and verify feasibility of requested deadlines with manufacturing.</p><p>• Accurately process inbound and outbound sales orders, ensuring compliance with company systems.</p><p>• Validate manual and electronic order entries to guarantee accuracy within the system.</p><p>• Monitor inventory levels to manage item availability and ensure smooth electronic ordering processes.</p><p>• Track order progress, oversee shipment statuses, and provide timely updates to customers.</p><p>• Coordinate shipping logistics with customer teams and internal departments, providing tracking details when needed.</p><p>• Support project managers in resolving quality issues, processing claims, and addressing customer concerns.</p>
Formal Responsibilities:<br>• Processing and coding of all accounts payable invoices at the property per established schedules. <br>• W-9’s – Obtain completed W-9 forms from all vendors. Also responsible for entering in DAB. <br>• Ensuring accounts receivable balances are minimized at the property. Includes preparing the weekly AR report and constant follow ups via Email, Phone & Letters. <br>• Responsible for ensuring all document/paperwork for the property is filed no less than weekly. <br>• This includes but is not limited to lease documents, legal correspondence, executed service contracts, correspondence, monthly reports, payables. <br>• All files at the property should comply with JLL Management Audit requirements.<br>• Prepare express mail packages. <br>• Track and maintain Certificates of Insurance; responsible for notifying tenants and vendors of expired COI's and COI requirements via letters or e-mail.<br>• Maintain spreadsheet of COI's on file that detail the insured and the policy expiration.<br>• Assisting the General Manager in preparation of the annual asset plan and budget. <br>• Participating in the property’s Team Emergency Response Plan and procedures.<br>• Assisting in Move-In/Move-Out processes and procedures; including issuing or retrieving keys, mailbox keys and other relevant information.<br>• Answering front desk telephones, ordering supplies, maintain Tenant/Vendor contact lists and greeting visitors.<br>• Handle any tenant issues regarding maintenance or service requests quickly, passing along urgent matters to General Manager.<br>• Other duties as assigned by the General Manager falling within the reasonable expectations of an administrative position.
<p>We are looking for an Assistant Facilities Manager to oversee maintenance and repair operations across our facilities in Irving, TX. This role requires a proactive and detail-oriented individual who can ensure the safety, functionality, and readiness of the physical environment. The ideal candidate is capable of managing multiple projects, collaborating effectively with teams, and maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and execute maintenance and repair tasks across various facilities to ensure operational continuity.</p><p>• Monitor and maintain critical equipment such as exhaust fans, compressed air systems, cranes, elevators, and security devices.</p><p>• Perform preventative maintenance on facility systems, including electrical, plumbing, and mechanical components.</p><p>• Ensure fire, life, and safety equipment remains operational, scheduling vendor repairs as necessary.</p><p>• Maintain cleanliness, organization, and safety standards to ensure facilities are always presentable.</p><p>• Support machine movements, setups, and teardowns in collaboration with service teams.</p><p>• Assist trades workers within designated facility areas, offering hands-on support as needed.</p><p>• Manage vendor accounts, including workflows and invoicing, while adhering to budgetary guidelines.</p><p>• Operate forklifts, man-lifts, and other equipment to support facility operations.</p><p>• Perform additional tasks such as cleaning, organizing, and minor repairs across carpentry, mechanical, and electrical disciplines.</p>
We are looking for an experienced Office Manager to join our team in Fort Worth, Texas. This Contract to permanent position is critical in ensuring the smooth operation of our office, supporting certified public accountants (CPAs), and delivering outstanding service in a fast-paced and detail-oriented environment. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a proactive approach to managing office resources and administrative functions.<br><br>Responsibilities:<br>• Oversee daily office operations to ensure efficiency and productivity.<br>• Manage inventory and ordering of office supplies to maintain adequate resources.<br>• Handle accounts payable duties, including invoice processing and reconciliation.<br>• Perform receptionist tasks such as answering calls and greeting clients in a courteous manner.<br>• Support staff with administrative needs, including scheduling and correspondence.<br>• Coordinate with vendors and service providers to maintain office functionality.<br>• Assist in preparing financial documents and reports as needed.<br>• Ensure compliance with company policies and procedures in all office activities.<br>• Maintain a clean, organized, and detail-oriented workspace for staff and clients.
