Add your latest resume to match with open positions.

1 result for Product Support Specialist in Conroe, TX

Customer Experience Specialist

Houston, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with a wide range of mortgage-related questions in a fast-paced call center setting in Houston, Texas. This Long-term Contract position is ideal for someone who communicates with confidence, adapts quickly to new tools, and can provide thoughtful service while addressing payment concerns and early-stage delinquency matters. The role includes both inbound and outbound customer interactions and requires comfort working across several platforms to resolve issues efficiently. Responsibilities: • Handle a high volume of incoming and outgoing calls related to mortgage servicing, account support, and customer follow-up. • Assist customers with questions involving escrow, property tax matters, payment activity, and refinance-related information. • Support clients with early-stage past-due accounts, including outreach on delinquencies up to 60 days while maintaining a service-focused approach. • Navigate multiple internal applications and AI-enabled resources to research accounts, document interactions, and deliver accurate resolutions. • Respond to customer concerns professionally through phone and email communication when appropriate. • Clarify account details, explain available options, and guide customers through next steps based on company policies and procedures. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Follow assigned scheduling expectations, including periodic rotational Saturday coverage with compensatory time provided.
2026-07-09T00:00:00Z