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2 results for Product Support Specialist in Conroe, TX
- Houston, TX
- onsite
- Temporary / Contract
- 17.1 - 19.8 USD / Hourly
- We are looking for a detail-oriented sales support specialist to help strengthen customer relationships and drive revenue growth from a defined business portfolio in Houston, Texas. This Long-term Contract position is ideal for someone with extensive B2B sales experience in technical or electronic products and a strong ability to identify opportunities, develop solutions, and close business with confidence. The role requires a strategic, organized approach to account management, along with consistent communication, reporting, and collaboration across sales and customer service teams.<br><br>Responsibilities:<br>• Expand revenue within an assigned customer portfolio by proactively contacting clients, identifying needs, preparing solutions, and advancing opportunities through to order completion.<br>• Use internal sales platforms to organize accounts, plan follow-up activity, track buying patterns, generate estimates, and process customer orders accurately.<br>• Evaluate customer requirements and recommend suitable products while increasing awareness of the company’s broader offerings and related solutions.<br>• Maintain complete and accurate records of customer conversations, sales activity, and account updates within the company’s systems.<br>• Provide management with timely updates on pipeline progress, sales activity, and account performance through regular reporting.<br>• Take part in training programs and team meetings to stay current on products, sales practices, and business priorities.<br>• Work with sales leadership and customer service partners to address customer concerns, investigate issues, and support effective resolutions.<br>• Surface unmet customer demand and share market feedback with Sales and Marketing to support expansion of the product portfolio.<br>• Partner with sales management on larger opportunities to improve win rates and accelerate account growth.
- 2026-04-28T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.</p><p><br></p><p>Responsibilities:</p><p>• Support customers throughout the complete project lifecycle, from sales to implementation and support.</p><p>• Address and resolve Benefit related support tickets in a timely and efficient manner.</p><p>• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.</p><p>• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.</p><p>• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.</p><p>• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.</p><p>• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.</p>
- 2026-03-27T00:00:00Z