<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the organization. The ideal candidate will excel in customer service, data entry, and administrative tasks while maintaining a high level of accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and confirm submission details.</p><p>• Process and verify forms while ensuring eligibility postings are completed efficiently.</p><p>• Generate and analyze reports to support operational needs.</p><p>• Handle inbound calls to assist vendors and customers with inquiries.</p><p>• Distribute mail and manage scanning and indexing tasks for documentation.</p><p>• Schedule appointments and coordinate with vendors as needed.</p><p>• Respond to email correspondence promptly and professionally.</p><p>• Utilize Microsoft Excel and Word for order entry and administrative tasks.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>We are seeking a <strong>Senior Operations Support Analyst</strong> to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.</p><p><br></p><p>The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Support</strong></p><ul><li>Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.</li><li>Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.</li><li>Troubleshoot and escalate system-related issues in <strong>AFS Vision, FIS ACBS</strong>, and other core operations systems.</li><li>Serve as a <strong>Subject Matter Expert (SME)</strong> for commercial loan operations processes and systems.</li><li>Provide guidance and training to operations staff on system usage and best practices.</li><li>Analyze and document business requirements and translate them into functional specifications.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead and manage small to mid-sized projects from planning through execution.</li><li>Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.</li><li>Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.</li><li>Develop and maintain project documentation, timelines, and status reporting.</li><li>Identify opportunities for process optimization and automation.</li><li>Partner with technology teams to implement system enhancements and upgrades.</li><li>Support change management efforts to ensure adoption of new processes.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This long-term contract position offers an opportunity to provide vital services within a non-profit organization, assisting customers with essential processes and maintaining accurate records. If you thrive in a detail-oriented, customer-focused environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle registration tasks using state-specific software to ensure accurate processing records.</p><p>• Review and verify documentation for completeness and correctness, making necessary updates as required.</p><p>• Assist customers in completing forms and provide clear guidance on registration procedures for records.</p><p>• Process and issue requests through in-person interactions or online orders, following established protocols.</p><p>• Manage, validate, and preserve departmental records to meet compliance standards set by state, auditing, and regulatory agencies.</p><p>• Edit and update records or documents as assigned, ensuring accuracy and adherence to guidelines.</p><p>• Coordinate with external agencies to obtain records and transfer information to relevant parties.</p><p>• Participate in cross-training initiatives and perform additional duties as assigned</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
