We are looking for a dedicated and detail-oriented Sales Support team member to join our team in Columbus, Ohio. This is a Contract-to-Permanent position, offering an opportunity to contribute to customer satisfaction and operational excellence. The role involves collaborating with internal teams and engaging with clients to meet their product needs efficiently.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving concerns promptly.<br>• Support inbound sales activities and assist customers with their product selections.<br>• Process and manage order entries with a high level of accuracy and attention to detail.<br>• Collaborate closely with internal teams to ensure seamless communication and workflow.<br>• Maintain a strong focus on customer needs to deliver tailored solutions.<br>• Act as a point of contact for post-sales support, ensuring customers receive the necessary assistance.<br>• Uphold superior standards of service and professionalism in all interactions.<br>• Identify opportunities to enhance customer satisfaction and improve processes.
<p>We are looking for a skilled Technology Consultant to join our team in Marysville, Ohio. In this long-term contract role, you will oversee technical projects and drive improvements across product design, development, and monitoring processes. This position offers the opportunity to collaborate with cross-functional teams to deliver impactful solutions and ensure project success.</p><p><br></p><p>Responsibilities:</p><p>Strategic Customer Engagement & Executive Alignment:</p><p>· Establish and nurture C-level relationships (CIO, CTO, CPO) with global automotive accounts, leading joint innovation sessions and strategic planning initiatives.</p><p>· Engage and build trusted relationships across all customer levels, demonstrating consultative skills to address their challenges effectively.</p><p>· Collaborate with Department Leaders (AVPs, GMs) and Managers to enable impactful business outcomes.</p><p> </p><p>AI & Cloud Transformation Leadership:</p><p>· Apply a deep understanding of AI and cloud platforms (Azure, AWS, Hybrid) to the client’s unique environment, showcasing opportunities to save costs and drive business value.</p><p>· Lead discussions on implementing technical solutions to business challenges, leveraging case studies and thought leadership.</p><p> </p><p>Partner Ecosystem Development:</p><p>· Collaborate with internal and external partners to empower them in delivering added value to the client’s ecosystem.</p><p>· Foster joint sales motions and define strategies to maximize the partner ecosystem’s contribution.</p><p> </p><p>Internal Strategy & Enablement:</p><p>· Organize and activate internal resources for customer-centric proposals, proofs-of-value (PoVs), and strategic engagements.</p><p>· Champion alignment across teams to ensure seamless service delivery and customer satisfaction.</p><p><br></p><p>Lead by Example:</p><p>· Actively demonstrate the use of AI in daily tasks to encourage adoption and establish yourself as a domain champion.</p><p>· Continuously learn and stay updated on AI and cloud technologies, as well as industry trends, to enrich customer conversations.</p><p><br></p>
<p><strong>Key Responsibilities:</strong></p><p><strong>Invoice Preparation and Management</strong>:</p><ul><li>Generate, review, and distribute invoices to customers promptly (Source: Robert Half Insights).</li></ul><p><strong>Customer Account Reconciliation</strong>: </p><ul><li>Regularly reconcile customer accounts to ensure payments are credited correctly and discrepancies are addressed.</li></ul><p><strong>Payment Processing</strong>: </p><ul><li>Record payments received via checks, wires, ACH transfers, or credit cards accurately (Source: Robert Half Salary Guide).</li></ul><p><strong>Collections Management</strong>:</p><ul><li> Proactively follow up on overdue accounts, send reminders, and negotiate payment plans when necessary.</li></ul><p><strong>Maintain Records</strong>: </p><ul><li>Ensure all financial transactions are recorded accurately and maintain organized documentation for auditing purposes (Source: DFST2025 - Midyear Update.pdf).</li></ul><p><strong>Customer Communication</strong>: </p><ul><li>Communicate with clients regarding their accounts, answer queries, resolve billing issues, and address payment concerns professionally.</li></ul><p><strong>Reporting</strong>: </p><ul><li>Generate AR aging reports and other metrics to monitor outstanding balances and collection effectiveness.</li></ul><p><strong>Cross-Team Collaboration</strong>:</p><ul><li> Work closely with the finance and sales teams to ensure proper customer account management.</li></ul><p><strong>Compliance</strong>: </p><ul><li>Adhere to company policies and regulations related to invoicing, collections, and financial reporting.</li></ul><p><br></p>
