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1 result for Project Assistantcoordinator in Columbus, OH
- Columbus, OH
- onsite
- Temporary / Contract
- 20.00 - 28.00 USD / Hourly
- We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment.<br><br>The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.<br><br>Responsibilities<br>Provide Tier 1 help desk and desktop support for end users<br>Troubleshoot hardware, software, login, and connectivity issues<br>Support Microsoft Windows 10/11 and Microsoft 365 environments<br>Manage Active Directory user accounts, password resets, onboarding, and offboarding<br>Support warehouse technology including Zebra printers, desktop printers, and scan guns<br>Perform workstation setup, imaging, and hardware troubleshooting<br>Document issues, resolutions, and support procedures<br>Assist with desktop refreshes, upgrades, and other IT projects<br>Required Skills<br>Experience providing Tier 1 help desk or desktop support<br>Basic troubleshooting skills in Windows environments<br>Experience with Active Directory and Microsoft 365<br>Communication and customer support skills<br>Ability to work independently and manage priorities<br>Consistent attendance and punctuality<br>Preferred Qualifications<br>Experience supporting warehouse or manufacturing environments<br>Familiarity with ConnectWise or similar ticketing systems<br>Experience supporting Zebra printers, scanners, or warehouse hardware
- 2026-05-28T18:58:50Z