We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
We are looking for an experienced and detail-oriented Business Systems Consultant III to join our team in Columbus, Ohio. In this role, you will lead complex business system application improvements and system enhancement projects, serving as a key liaison between vendors, business areas, legal teams, and IT. As a subject matter expert, you will oversee initiatives with significant complexity and impact, ensuring seamless execution and delivery. This is a long-term contract position offering the opportunity to drive meaningful change in system processes and implementations.<br><br>Responsibilities:<br>• Lead business system application improvement initiatives and oversee system enhancement projects with high complexity and risk.<br>• Act as the subject matter expert for multiple system applications, providing guidance and expertise to stakeholders.<br>• Develop project documentation, including timelines, initiation plans, work breakdown structures, and cost estimates.<br>• Identify business challenges and objectives, evaluating system-related issues and recommending effective solutions.<br>• Facilitate design review sessions to ensure adherence to system standards, compliance requirements, and usability.<br>• Conduct meetings with stakeholders, including senior management, to present findings, recommendations, and influence key decisions.<br>• Coordinate and deliver training programs related to assigned projects, ensuring effective knowledge transfer.<br>• Manage communication efforts around project updates, scope changes, risks, and rollout timelines.<br>• Document, monitor, and resolve system issues, escalating concerns when necessary.<br>• Contribute to post-implementation reviews and recommend process improvements for specific platforms or applications.
