We are looking for a well-rounded technical professional who can support both cybersecurity operations and day-to-day IT support. This role is ideal for someone with a solid foundation in security best practices who also enjoys rolling up their sleeves to solve technical issues, assist end users, and maintain system health.<br><br>Key Responsibilities:<br><br>• Monitor security alerts via SIEM tools and respond to incidents<br>• Conduct basic vulnerability scans and assist with remediation tracking<br>• Help maintain internal security controls aligned with standards like TISAX and ISO 27001<br>• Support development and testing of incident response plans<br>• Work with IT and local teams to ensure secure configurations and user access controls<br>• Assist with vendor risk reviews and security questionnaires<br>• Maintain and organize documentation related to policies, procedures, and audits<br>• Participate in phishing simulations and user security training efforts<br>• Provide Tier 1/Tier 2 technical support for end users (hardware, software, network, printers)<br>• Perform light hardware repair, software installs, and assist with troubleshooting<br>• Coordinate with vendors for issue resolution and system improvements<br>• Track IT assets and keep inventory records up to date<br>• Support the network team with basic tasks like wireless and firewall configurations<br>• Contribute to the development of documentation, policies, and standard procedures<br><br>Qualifications:<br>• Bachelor’s degree in Computer Science, Information Technology, or a related field<br>• 3–5 years of experience in a blended IT support / cybersecurity role<br>• Familiarity with endpoint protection, basic networking, and access management<br>• Experience with SIEM tools, endpoint detection, and vulnerability scanners<br>• Proficiency with Windows 11, Microsoft 365, and common IT tools<br>• Comfortable supporting users and solving technical problems across systems<br>• Excellent troubleshooting, documentation, and communication skills<br>• Hands-on mindset and a willingness to wear multiple hats in a dynamic environment
<p><strong>Job Title: Line Support Technician</strong></p><p> <strong>Location:</strong> Russell Point, OH | Onsite</p><p> <strong>Work Type:</strong> Contract | 25 weeks </p><p><br></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Line Support Technician</strong> to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.</li><li>Collaborate with plant floor users to understand production line processes and customer needs.</li><li>Support technology upgrades and implementations of Tier I computer systems.</li><li>Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.</li><li>Communicate effectively with IT management for updates, direction, and escalation.</li><li>Assist with policy enforcement and execution of established IT processes and procedures.</li><li>Engage with external suppliers to stay informed on evolving technologies and their potential application.</li></ul>
<p><strong>Job Title:</strong> IS Technical Specialist III (Senior)</p><p> <strong>Service Type:</strong> Temporary (Contract-to-Hire)</p><p> <strong>Location:</strong> Onsite – 4 days/week required</p><p> <strong>Department:</strong> IT Corporate Finance Reporting</p><p><br></p><p><strong>Job Summary</strong></p><p>We are seeking a highly skilled and motivated <strong>IS Technical Specialist III</strong> to join our IT Corporate Finance Reporting team. This role supports Treasury applications and involves ensuring smooth operation of systems, assisting with data and infrastructure needs, and contributing to enhancements and cross-impact projects. The ideal candidate is a quick learner, adaptable to new technologies, and comfortable working in a dynamic corporate environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical and consultative support on complex technical matters.</li><li>Analyze, design, and develop systems based on user specifications.</li><li>Troubleshoot hardware and software issues.</li><li>Maintain up-to-date knowledge of industry trends and technical tools.</li><li>Collaborate with stakeholders across departments.</li><li>Serve as Technical Lead on specific projects as needed.</li><li>Assist in training and mentoring less experienced staff.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Specialist to join our client's team in Columbus, Ohio. This long-term contract role is ideal for someone passionate about delivering exceptional service while fostering positive customer relationships. The position offers the opportunity to contribute to a dynamic environment, meeting performance goals and resolving customer concerns effectively.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with over 100 customers daily by providing excellent service.</p><p>• Collaborate with team members to achieve and exceed targets, including call handling time, availability, customer satisfaction, sales, and quality goals.</p><p>• Address and resolve customer complaints and disputes promptly and effectively.</p><p>• Stay informed on company products, services, technologies, and procedures to assist customers efficiently.</p><p>• Adapt to varying shift schedules, including day, afternoon, evening, and weekend shifts, based on business needs.</p><p>• Utilize computer systems, reference materials, and multiple screens to resolve complex customer inquiries.</p><p>• Demonstrate clear and precise communication skills, ensuring proper grammar and pronunciation.</p><p>• Maintain a composed and attentive demeanor while handling customer interactions using headsets and sitting for extended periods.</p><p>• Leverage Microsoft Office applications and internet resources to support customer service activities.</p>
We are looking for a skilled Network Engineer to oversee and optimize enterprise network systems and infrastructure. This role requires a proactive approach to building scalable and secure connectivity solutions while ensuring high availability and performance across diverse environments. The ideal candidate will bring extensive technical expertise and a collaborative mindset to support organizational goals and digital initiatives.<br><br>Responsibilities:<br>• Manage the lifecycle of network infrastructure, ensuring optimal performance and reliability.<br>• Design, configure, and support complex network environments, including Wi-Fi, SD-WAN, and secure tunnel connectivity.<br>• Develop and enforce network policies, procedures, and best practices to maintain security and efficiency.<br>• Monitor and ensure high availability of network systems across enterprise and remote locations.<br>• Evaluate and integrate emerging technologies to enhance network capabilities and align with business objectives.<br>• Serve as the subject matter expert for network protocols, cybersecurity practices, and enterprise connectivity solutions.<br>• Troubleshoot and resolve network issues promptly to minimize downtime and disruptions.<br>• Collaborate with cross-functional teams to align network solutions with organizational needs.<br>• Document network configurations and changes to maintain accurate records for future reference.
