<p><strong>Email Execution Management</strong></p><p>Contract role: 6-month contract for 30-40 hours a week.</p><p><br></p><p>Background:</p><p>This Client uses Salesforce Marketing Clout (SFMC) for bulk email sends. It has been operationalized for a couple of years with partners across the institution slowly migrating from former platforms into SFMC. As a result, these partners need help learning the tool, establishing activities in the tool, and/or executing actual email sends. </p><p> </p><p>Activities:</p><ul><li>Provides support in fielding partner questions coming to the email marketing group inbox or Teams Channel related to email best practices and/or Salesforce Marketing Cloud platform support</li><li>Works with the key partners internal and external to enhance training programs and documentation</li><li>Works with university practitioners on questions around email best practices through audit processes </li><li>Supports new template design system via documentation and website implementation with key partners</li><li>Identifies ways to collaborate and optimize processes within email and implements where applicable.</li><li>Backup creator and auditor of sender profiles</li><li>Documents processes and reviews adherence to best practices within the email space</li><li>Creates data extensions for Subscription 1.0 and 2.0 support</li></ul><p><br></p>
We are looking for an experienced Help Desk and Infrastructure Manager to oversee IT support operations and infrastructure management within a dynamic manufacturing environment. This role combines leadership responsibilities with hands-on technical expertise to ensure seamless IT operations. As this is a long-term contract position, the ideal candidate will have a strong commitment to building processes and developing team capabilities for sustained organizational growth.<br><br>Responsibilities:<br>• Lead and mentor a team of four IT support professionals, fostering their growth and enhancing their technical abilities.<br>• Serve as the primary escalation point for Tier 2 support issues, ensuring timely and effective resolution.<br>• Manage approximately 400 support tickets monthly, maintaining high-quality service standards.<br>• Develop and implement a tiered support model to streamline operations and improve efficiency.<br>• Administer and optimize Microsoft O365/M365 services to meet organizational needs.<br>• Oversee endpoint management, patching, and updates using NinjaOne to ensure system security and functionality.<br>• Manage and improve Zendesk ticketing workflows, including metrics tracking and reporting.<br>• Build and maintain a SharePoint-based intranet and collaborate with marketing on SharePoint-driven initiatives.<br>• Identify gaps in team skills and operational processes, implementing training or staffing solutions to address them.<br>• Contribute to long-term IT planning and scalability by preparing for future workforce management tools and capabilities.
We are looking for an experienced Revenue Manager to oversee and optimize the revenue cycle operations within the healthcare sector. This role requires strong leadership skills to manage a team effectively, while ensuring the accuracy and efficiency of billing, claims processing, and payment posting. The ideal candidate will have a deep understanding of healthcare revenue cycles and accounts receivable processes.<br><br>Responsibilities:<br>• Supervise and guide the team in managing the revenue cycle, ensuring all processes are efficient and accurate.<br>• Oversee the resolution of denied claims and ensure timely rework to maximize revenue.<br>• Ensure accurate and timely billing operations, maintaining compliance with healthcare regulations.<br>• Manage the processing of claims and payment posting to maintain financial accuracy.<br>• Utilize healthcare systems such as NexGen and Etactics to streamline operations and enhance productivity.<br>• Develop and implement strategies to improve accounts receivable performance.<br>• Monitor key performance indicators related to revenue cycles and identify areas for improvement.<br>• Collaborate with other departments to ensure seamless integration of revenue cycle operations.<br>• Train and mentor staff to enhance their skills and knowledge in revenue management.<br>• Prepare and present reports on revenue cycle performance to senior leadership.
