We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p>Our client is seeking a ServiceNow Analyst I for a long-term assignment in Marysville, OH and high-profile project. In this long-term contract position, you will play a key role in supporting the ServiceNow platform, ensuring smooth daily operations and assisting with global rollouts. This is an onsite position requiring four days per week at the location.</p><p><br></p><p>Responsibilities:</p><p>• Gather, document, and validate business requirements for ServiceNow modules and enhancements.</p><p>• Assist in configuring ServiceNow features under the guidance of senior team members.</p><p>• Develop and maintain workflows, forms, UI policies, and simple scripts within the ServiceNow platform.</p><p>• Participate in testing activities, including creating test cases, executing tests, and tracking defects.</p><p>• Support data collection, validation, and migration tasks during regional rollouts.</p><p>• Provide onsite assistance for project teams and end users, including troubleshooting and resolving issues.</p><p>• Create and update project documentation, training materials, and user guides.</p><p>• Ensure compliance with ServiceNow standards, governance policies, and best practices.</p>
We are looking for an experienced SAP B1 Consultant to join our team on a long-term contract basis in Lewis Center, Ohio. In this role, you will leverage your expertise to optimize system performance and align technology solutions with business processes. Your focus will be on enhancing operational efficiency, integrating systems, and providing actionable recommendations to drive success.<br><br>Responsibilities:<br>• Evaluate current processes to identify technology gaps and inefficiencies in workflows.<br>• Provide expert recommendations for optimizing SAP Business One to align with production and revenue goals.<br>• Assess and integrate 'home-grown' systems with SAP Business One for seamless functionality.<br>• Address challenges related to disparate data sources and propose solutions for unified data management.<br>• Enhance the use of SAP Business One Sales Module to improve tracking and work-in-progress metrics.<br>• Analyze the Order to Cash module and determine its effectiveness for business needs without requiring a full warehouse management system.<br>• Review team structure and skills, offering recommendations for organizational improvements and necessary skill upgrades.<br>• Document business processes and system configurations to ensure clarity and consistency.<br>• Collaborate with stakeholders to ensure alignment between technical solutions and business requirements.<br>• Provide insights and strategies to optimize system usage without recommending major system overhauls.
<p>We are looking for a detail-oriented Inventory Analyst to join our client in Reynoldsburg, Ohio. In this contract to permanent position, you will play a pivotal role in managing shipping and receiving processes, ensuring accuracy in inventory reconciliation, and supporting operational efficiency. This opportunity offers the potential for career growth into a leadership role for motivated individuals.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and coordinate shipping and receiving activities to ensure smooth and accurate processes.</p><p>• Collaborate with the accounting team to maintain accurate records and support financial reconciliation.</p><p>• Verify and process incoming and outgoing shipments, checking paperwork for accuracy and completeness.</p><p>• Utilize strong Excel skills to analyze and track inventory data effectively.</p><p>• Perform inspections and documentation for received shipments, ensuring compliance with company standards.</p><p>• Reconcile inventory discrepancies to maintain accurate stock levels.</p><p>• Manage purchase orders and related documentation to streamline inventory operations.</p><p>• Assist with training and mentoring team members as needed, with potential for leadership responsibilities.</p><p>• Ensure all shipping and receiving documentation is properly filed and maintained for future reference.</p>
We are looking for a skilled Help Desk Analyst I to join our team in Westerville, Ohio. In this contract position, you will play a pivotal role in providing technical support and training to improve IT processes and user experience. This opportunity is ideal for someone who thrives in a manufacturing environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Upgrade IT systems and technologies to streamline business operations while minimizing disruptions.<br>• Develop and implement strategies to enhance service desk efficiency and future support processes.<br>• Create and deliver training programs to educate users on IT technologies and procedures.<br>• Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems.<br>• Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments.<br>• Manage and respond to service desk tickets in a timely manner.<br>• Perform basic troubleshooting for hardware and software issues.<br>• Ensure smooth operation of systems running on Microsoft Windows 10.<br>• Collaborate with team members to evaluate and improve IT service delivery.<br>• Maintain documentation of processes and solutions to support ongoing improvements.
We are looking for an experienced Program Manager to lead data warehousing initiatives within a dynamic and fast-paced environment in Columbus, Ohio. This role will focus on driving innovation and continuous improvement in the bank's Enterprise Data Warehouse platform, ensuring alignment with strategic goals and technological advancements. As a leader in the Data Technology organization, you will oversee a dedicated team while collaborating with cross-functional stakeholders to enhance the data ecosystem and meet evolving business needs. This is a long-term contract position offering an opportunity to shape and optimize data-driven solutions.<br><br>Responsibilities:<br>• Provide leadership and direction to a team of 12-16 professionals, offering coaching and technical guidance.<br>• Drive agile project execution to maintain consistent progress, transparency, and stakeholder involvement.<br>• Implement the organization's technology strategy, ensuring it aligns with enterprise objectives and business priorities.<br>• Manage demand planning and assess the feasibility and impact of data warehousing projects.<br>• Translate technical designs into physical data models, ensuring compliance with governance, architecture, and business requirements.<br>• Collaborate with operational data teams to manage data sources and downstream systems for reporting and analytics.<br>• Oversee incident resolution and implement continuous improvement initiatives to enhance operational metrics.<br>• Partner with business and technology leaders to understand requirements and deliver effective data solutions.<br>• Maintain efficiency within the data warehouse platform while supporting innovation and scalability.<br>• Perform additional responsibilities as needed to support organizational goals.
