We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.<br><br>Responsibilities:<br>• Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.<br>• Administer and support mobile devices and telephony systems, such as CXOne.<br>• Develop and implement scripts to automate device configuration and maintenance processes.<br>• Act as a subject matter expert and escalation point for Tier I and Tier II support teams.<br>• Manage service tickets through FreshService, ensuring resolutions are delivered promptly.<br>• Execute enterprise-wide computer deployments using Autopilot.<br>• Collaborate with various teams to improve IT operations and enhance user satisfaction.<br>• Participate in a rotational on-call schedule every five weeks, including remote work during weekends.
<p><strong>Job Title: Line Support Technician</strong></p><p> <strong>Location:</strong> Russell Point, OH | Onsite</p><p> <strong>Work Type:</strong> Contract | 25 weeks </p><p><br></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Line Support Technician</strong> to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.</li><li>Collaborate with plant floor users to understand production line processes and customer needs.</li><li>Support technology upgrades and implementations of Tier I computer systems.</li><li>Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.</li><li>Communicate effectively with IT management for updates, direction, and escalation.</li><li>Assist with policy enforcement and execution of established IT processes and procedures.</li><li>Engage with external suppliers to stay informed on evolving technologies and their potential application.</li></ul>
<p>Our client is seeking Human Resource Business Partner. This role works to provide support for employees and report to the HR Manager. The HR Business Partner will use their skills to interact and translate for trainings and meetings, as well as lead employee relations initiatives and lead resolutions for employee concerns. In this role as a partner to their customer, they contribute to and support accomplishment of the company objectives in a matrix structure. This position has direct line leader support responsibilities of leadership team members. Responsible for completing all job duties in a manner that supports the following practices by performing the following duties personally or through other resources.</p><p><br></p><ul><li>Serve as the primary point of contact for employee relations, addressing workplace concerns, resolving conflicts, and ensuring fairness in all interactions.</li><li>Conduct and document workplace investigations, including gathering facts, analyzing findings, and recommending appropriate actions.</li><li>Administer and manage employee leave programs, including Family and Medical Leave Act (FMLA), short-term disability, and other applicable leave types.</li><li>Ensure compliance with federal, state, and local employment laws, as well as company policies and procedures.</li><li>Collaborate with managers to implement performance management processes, including coaching, disciplinary actions, and performance improvement plans.</li><li>Support employee engagement and retention initiatives, including wellness programs and recognition activities.</li><li>Maintain accurate and confidential employee records, ensuring compliance with legal and organizational requirements.</li><li>Assist with the coordination and execution of employee training and development programs.</li><li>Provide day-to-day guidance to managers and employees on HR policies, procedures, and best practices.</li><li>Monitor workplace trends, including absenteeism and turnover, and recommend strategies to address root causes.</li><li>Participate in the implementation and communication of organizational changes, ensuring employees are supported during transitions.</li><li>Ensure consistent application of company policies and practices across departments.</li><li>Collaborate with the HR team and Senior HR Manager to deliver seamless HR support across the organization.</li><li>Provide ongoing feedback and updates to the Senior HR Manager regarding HR activities, trends, and challenges.</li><li>Process employee terminations, including exit interviews, final pay coordination, and proper documentation.</li><li>Handle unemployment claims, providing timely and accurate responses to ensure compliance and minimize risk.</li><li>Perform other HR-related duties and participate in special projects as assigned.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Dublin, Ohio. In this long-term contract position, you will play a crucial role in ensuring exceptional customer care and efficient data management. This role requires strong communication skills, attention to detail, and a commitment to providing outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound and outbound customer inquiries promptly and professionally.</p><p>• Provide exceptional support to clients by addressing their needs and resolving issues efficiently.</p><p>• Perform accurate data entry tasks to maintain and update customer records.</p><p>• Assist with daily administrative responsibilities to support team operations.</p><p>• Manage order processing and ensure timely completion of transactions.</p><p>• Collaborate with team members to improve customer service processes and outcomes.</p><p>• Handle call center interactions with professionalism and adherence to company protocols.</p><p>• Track and report customer service metrics to ensure continuous improvement.</p><p>• Maintain a thorough understanding of company policies and industry standards.</p>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
We are looking for an accomplished insurance expert to take on a leadership role within a growing, multi-line independent agency. This position offers the chance to drive strategic initiatives, foster revenue growth, and lead a high-performing team. If you are a results-oriented leader with a strong background in the insurance industry and a commitment to providing exceptional client service, we want to hear from you.<br><br>Responsibilities:<br>• Manage daily operations while ensuring adherence to regulatory standards and operational efficiency.<br>• Create and implement strategic plans aimed at expanding markets, diversifying product offerings, and driving overall growth.<br>• Lead sales initiatives by identifying prospects, preparing quotes, and closing new business opportunities.<br>• Build and maintain strong relationships with clients, referral partners, and carrier representatives.<br>• Monitor financial performance, manage budgets, and oversee commission structures.<br>• Drive client engagement through onboarding, training programs, and retention strategies.<br>• Partner with executive leadership to develop marketing initiatives and strengthen the agency's brand presence.<br>• Undertake regular travel, accounting for approximately 50% of the role's responsibilities.
