<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Columbus, Ohio. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and clients warmly and assist them with inquiries or directions.<br>• Manage a multi-line phone system, answering inbound calls promptly and courteously.<br>• Coordinate concierge services to meet the needs of guests and staff.<br>• Perform filing and maintain accurate records to ensure efficient document management.<br>• Provide support in medical front office tasks, including scheduling and patient coordination.<br>• Maintain the front desk area, ensuring it is organized and welcoming.<br>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.<br>• Handle switchboard operations effectively, managing calls across multiple lines.<br>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.<br>• Assist with general administrative tasks as needed to support overall operations.
<p>We are looking for a skilled Call Center Representative to join our team on a contract basis in Enon, Ohio. In this role, you will deliver exceptional customer service by addressing inquiries, resolving concerns, and providing detailed information about products or services. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls professionally and efficiently.</p><p>• Address customer inquiries by providing accurate information about products and services.</p><p>• Resolve customer issues by identifying solutions and following through to ensure satisfaction.</p><p>• Document customer interactions and maintain detailed records for future reference.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Follow established guidelines and procedures to ensure compliance with company standards.</p><p>• Manage multiple tasks simultaneously while maintaining a high level of attention to detail.</p><p>• Identify opportunities to enhance customer experience and escalate complex cases as needed.</p><p>• Meet performance metrics and contribute to team goals consistently.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
<p>We are looking for a motivated Acumatica Implementation Consultant to join our team. This entry-level role offers an exciting opportunity to collaborate with Value-Added Resellers (VARs) while learning and growing in ERP and CRM systems. Ideal candidates will bring strong communication skills, a proactive attitude, and a desire to excel in customer-focused environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line support for Acumatica-related issues through the helpdesk, ensuring timely and effective solutions.</p><p>• Assist with system go-lives and oversee hypercare phases to ensure smooth transitions.</p><p>• Design dashboards, create generic inquiries, and perform basic system administration tasks.</p><p>• Support quality assurance processes and contribute to operational workflows.</p><p>• Manage support tickets by prioritizing issues, resolving problems, and delivering excellent customer service.</p><p>• Participate in training sessions to guide users during implementation phases.</p><p>• Handle straightforward implementation tasks and assist with system integrations.</p>
We are looking for a highly skilled Digital Strategist to join our team on a long-term contract basis in Lewis Center, Ohio. In this role, you will play a key part in optimizing and managing the Rithum platform to enhance ecommerce marketplace operations. This position offers the opportunity to collaborate with sales, operations, and technical teams while driving improvements and providing expert guidance for seamless platform performance.<br><br>Responsibilities:<br>• Deliver comprehensive training to sales and operations teams, ensuring they can effectively use the platform for uploads, reporting, and other functionalities.<br>• Enhance the Rithum platform configuration to support efficient ecommerce marketplace operations.<br>• Monitor and resolve issues related to product feeds, pricing updates, inventory synchronization, and order workflows.<br>• Identify and address feed errors, data synchronization challenges, and technical issues impacting platform performance.<br>• Work closely with stakeholders to gather requirements and implement tailored solutions.<br>• Recommend best practices to improve automation, scalability, and overall system efficiency.<br>• Oversee and execute a thorough catalog clean-up to ensure accuracy and organization.<br>• Support the launch of new marketplaces and implement platform upgrades.<br>• Develop clear documentation and technical guides for team reference and process handovers.<br>• Provide ongoing advisory services throughout the contract duration to ensure consistent platform optimization.
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
We are looking for a highly experienced Chief Information Officer (CIO) to join our team on a long-term contract basis in Columbus, Ohio. This role is pivotal in providing strategic leadership in technology, security, and IT operations within a dynamic chemicals manufacturing environment. The ideal candidate will assess and enhance IT systems, organizational structure, and security posture to ensure alignment with business objectives.<br><br>Responsibilities:<br>• Lead efforts to strengthen and monitor the organization's cybersecurity and risk management strategies.<br>• Provide executive-level guidance on IT operations and future technology investments.<br>• Evaluate the alignment of current technology systems and infrastructure with business goals.<br>• Conduct comprehensive assessments of IT organizational structure, roles, and staffing efficiency.<br>• Collaborate with external vendors and partners to resolve security-related issues effectively.<br>• Deliver actionable insights and recommendations to improve operational efficiency and leadership within the IT department.<br>• Oversee the expansion of automation capabilities and guide the integration of advanced technologies.<br>• Ensure robust reporting and visibility into the organization's security posture and technology risks.<br>• Review prior audit findings and validate the remediation status of identified issues.<br>• Advise on long-term digital transformation initiatives, including robotics and advanced automation.
