We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop computers, laptops, and mobile devices.<br>• Diagnose and resolve hardware, software, and network-related problems.<br>• Manage basic system administration tasks, including user accounts, permissions, and updates.<br>• Monitor, configure, and maintain network systems to ensure operational efficiency.<br>• Create and update documentation for technical procedures and solutions.<br>• Offer assistance on IT-related projects and initiatives as required.<br>• Respond to service desk tickets promptly and ensure timely resolutions.<br>• Deliver technical guidance to users both on-site and remotely.
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this role, you will play a crucial part in ensuring that new employees have the technical tools and support they need to succeed from day one. This position combines technical expertise with exceptional customer service to provide a seamless onboarding experience and ongoing assistance.<br><br>Responsibilities:<br>• Coordinate the setup of hardware, software, and access permissions for new hires to ensure a smooth onboarding process.<br>• Offer guidance and training resources to new employees, addressing technical challenges and troubleshooting issues as needed.<br>• Maintain an organized inventory of system requirements specific to each role and track any onboarding-related concerns.<br>• Collaborate with internal teams to enhance onboarding workflows and improve overall user experience.<br>• Respond to service desk tickets promptly, providing effective solutions to technical issues.<br>• Utilize Active Directory and Microsoft Windows 10 to manage user accounts and system access.<br>• Perform basic troubleshooting for hardware and software problems to maintain system functionality.<br>• Monitor and address gaps in onboarding processes, identifying opportunities for improvement.<br>• Ensure compliance with organizational standards and procedures while delivering technical support.<br>• Communicate effectively with team members to resolve technical issues and provide updates.
<p><strong>Business Systems Consultant III</strong></p><p><strong>Location</strong>: Remote </p><p><strong>Schedule</strong>: Monday – Friday, 8:00 AM – 5:00 PM EST </p><p><strong>Duration</strong>: 12 months (Contract)</p><p><br></p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled Business Systems Consultant III to support enterprise-level HR systems initiatives. This role will focus on ServiceNow HRSD (Human Resource Service Delivery) and requires a strong background in systems consulting, project leadership, and technical support within HR domains.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a Business Systems Consultant within the Corporate HR Service Center.</li><li>Provide technical support for HR-related software and systems.</li><li>Troubleshoot and resolve application issues; implement enhancements as needed.</li><li>Lead and support large-scale projects, including user testing and implementation.</li><li>Collaborate with project managers, developers, QA analysts, and business stakeholders.</li><li>Gather and document business requirements; support system design and implementation.</li><li>Maintain project documentation and track issues throughout the lifecycle.</li><li>Add new services to the employee center portal and support ongoing enhancements.</li></ul>
<p>We are looking for a Senior Network Operations Engineer to join our team in Marysville, Ohio, supporting a dynamic and fast-paced automotive environment. </p><p>This is a long-term, multi-year assignment that requires an experienced individual to ensure the seamless operation, monitoring, and maintenance of network systems across multiple locations. The role involves onsite work and offers an exciting opportunity to contribute to the stability and efficiency of critical network infrastructure.</p><p><br></p><p>This role is onsite 5 days/week in Marysville, OH</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite network support for 80 locations.</p><p>• Monitor and analyze network performance using tools such as ThousandEyes, NetBrain, NetFlow, and PingPlotter.</p><p>• Respond to network outages, troubleshoot issues, and coordinate with vendors to restore smooth operations.</p><p>• Perform reviews of log files to assess network health and identify potential risks.</p><p>• Conduct data center floor support, including equipment installation, maintenance, and upgrades.</p><p>• Collaborate on projects involving the design, configuration, and replacement of network equipment.</p><p>• Manage incident resolution, problem-solving, and change management processes for network systems.</p><p>• Assist Network Engineering teams with the design and configuration of switches, routers, and other network devices.</p><p>• Provide exceptional customer support and remote assistance for network-related issues.</p><p>• Ensure 100% network uptime by monitoring systems and proactively addressing performance concerns.</p>
<p>We are seeking a <strong>Senior Operations Support Analyst</strong> to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.</p><p><br></p><p>The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Support</strong></p><ul><li>Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.</li><li>Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.</li><li>Troubleshoot and escalate system-related issues in <strong>AFS Vision, FIS ACBS</strong>, and other core operations systems.</li><li>Serve as a <strong>Subject Matter Expert (SME)</strong> for commercial loan operations processes and systems.</li><li>Provide guidance and training to operations staff on system usage and best practices.</li><li>Analyze and document business requirements and translate them into functional specifications.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead and manage small to mid-sized projects from planning through execution.</li><li>Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.</li><li>Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.</li><li>Develop and maintain project documentation, timelines, and status reporting.</li><li>Identify opportunities for process optimization and automation.</li><li>Partner with technology teams to implement system enhancements and upgrades.</li><li>Support change management efforts to ensure adoption of new processes.</li></ul>
<p>We are looking for a detail-oriented Procurement Analyst to join our client's team in Westerville, Ohio. This Contract position offers the opportunity to manage critical procurement processes, ensure accurate data management, and support vendor operations. The role requires strong analytical skills, proficiency in Excel, and excellent communication abilities to collaborate across departments and resolve discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Perform weekly reconciliation of vendor invoices, ensuring alignment with Kronos data and accurate application of pay rules and job codes.</p><p>• Maintain and update electronic records, including customer and cost center information, while managing requisition changes and updates.</p><p>• Provide onboarding and ongoing training for vendors and internal teams, ensuring comprehensive and accessible training materials are available.</p><p>• Collaborate with site teams to review and resolve Kick Out reports and address Kronos discrepancies before invoice finalization.</p><p>• Manage backend updates and ticket coordination within the vendor management system, ensuring smooth system maintenance.</p><p>• Generate detailed reports and audits on a weekly, monthly, and quarterly basis while maintaining thorough documentation of end-user interactions.</p><p>• Support site start-ups, shutdowns, acquisitions, and expansion projects, contributing to process improvement initiatives and system testing.</p><p>• Execute additional administrative tasks to enhance operational efficiency and assist team objectives.</p>
