<p>We are looking for a dedicated Member Services Representative to join our team on a full-time contract basis in East Columbus, Ohio. This role requires strong organizational skills and a commitment to providing exceptional service to members. As part of a fast-paced environment, you will play a vital role in maintaining accurate records and delivering timely responses to member inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update member information with precision and attention to detail in the organization's database.</p><p>• Ensure all member records are accurate, complete, and compliant with established guidelines.</p><p>• Handle incoming calls, resolve member inquiries, and escalate complex issues to the appropriate team members.</p><p>• Create and distribute routine and specialized reports to support departmental goals.</p><p>• Collaborate with colleagues to contribute to special projects and drive process improvements.</p><p>• Uphold organizational policies, standards, and confidentiality requirements in all tasks.</p>
<p>We are looking for a motivated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing data entry tasks, processing enrollments, and handling vendor communications. This role requires excellent organizational skills and a commitment to providing outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks into member portals and verify submissions for confirmation.</p><p>• Process enrollments and post eligibility details to ensure timely updates.</p><p>• Communicate effectively with vendors and representatives to address inquiries or resolve issues.</p><p>• Generate and analyze reports to support operational efficiency.</p><p>• Handle scanning and indexing of documents to maintain organized records.</p><p>• Distribute mail and manage incoming correspondence in a timely manner.</p><p>• Answer inbound phone calls with professionalism and provide helpful solutions.</p><p>• Schedule appointments and maintain calendars to optimize workflows.</p><p>• Utilize Microsoft Excel and Word to create and manage documentation.</p><p>• Respond to email inquiries to ensure clear and timely communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>Join our team as a Customer Support Specialist and play a vital role in supporting our daily operations. We’re looking for an organized, detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer high-volume phone calls from members and assist with their inquiries</li><li>Accurately process member enrollments over the phone, following a provided question list</li><li>Perform data entry into the member portal; submit records and confirm successful completion</li><li>Scan and index documents to ensure accurate digital recordkeeping</li><li>Distribute incoming mail and support general office functions</li><li>Handle routine outreach to vendors as needed</li><li>Post eligibility information and run regular reports for department use</li></ul><p>For immediate consideration, call 937.224.8326.</p>
