We are looking for a skilled and detail-oriented Process Specialist III (Senior) to join our team in Columbus, Ohio. In this role, you will provide exceptional customer service and operational support while managing communication with advisors, customers, and vendors. This is a long-term contract position offering an excellent opportunity to contribute your expertise in a dynamic environment.<br><br>Responsibilities:<br>• Perform operational tasks with accuracy and efficiency to support business processes.<br>• Compile and analyze data for system inputs and reporting purposes.<br>• Communicate effectively with advisors to ensure clear understanding of processes and requirements.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Build and maintain strong relationships with vendors to support business operations.<br>• Apply knowledge of annuities and investment products to assist with relevant tasks and decision-making.<br>• Ensure compliance with company policies and procedures in all activities.<br>• Collaborate with team members to streamline processes and optimize workflow.<br>• Identify opportunities for improvement and contribute to the implementation of solutions.
We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
We are looking for a skilled Tax Reporting Specialist III to join our team in Columbus, Ohio. In this long-term contract position, you will leverage your expertise in payroll tax practices to investigate and resolve complex tax issues while ensuring compliance with regulations. This role involves collaborating with internal and external stakeholders, managing year-end tax processes, and leading process improvement initiatives to enhance efficiency.<br><br>Responsibilities:<br>• Prepare and reconcile complex payroll tax returns quarterly, ensuring accuracy and compliance with applicable regulations.<br>• Investigate and resolve payroll tax issues, providing clear communication to stakeholders and tax authorities.<br>• Lead tax-related projects, including research, analysis, system updates, and process documentation, while providing training to team members.<br>• Oversee year-end processes, including the generation of W-2 forms and updating year-end tax tables in PeopleSoft.<br>• Recommend and implement approved process improvements to optimize payroll tax operations.<br>• Monitor changes in payroll tax regulations and assess their impact on company practices.<br>• Maintain strong relationships with external vendors to ensure seamless service delivery.<br>• Collaborate with the team to ensure compliance with all applicable tax laws and policies.<br>• Provide support and guidance for internal audits and compliance reviews.
We are looking for a dedicated Client Services Representative to join our team in Columbus, Ohio. In this role, you will serve as the primary point of contact for guests, ensuring they receive exceptional service and support. Your ability to assist and guide customers, along with experience in retail sales, will be essential to your success.<br><br>Responsibilities:<br>• Greet and assist guests to ensure their needs are met promptly and efficiently.<br>• Provide clear and helpful guidance to guests regarding products, services, and inquiries.<br>• Manage retail sales transactions with accuracy and professionalism.<br>• Address customer concerns and resolve issues to maintain satisfaction and loyalty.<br>• Maintain a welcoming and organized environment for guests.<br>• Collaborate with team members to enhance the overall guest experience.<br>• Communicate effectively with customers to understand their preferences and offer tailored solutions.<br>• Stay informed about product offerings and promotions to provide up-to-date information.<br>• Contribute to achieving sales targets by promoting relevant products and services.<br>• Ensure proper documentation and record-keeping for guest interactions and sales.
<p>We are looking for a skilled Consumer Loan Servicing Specialist to join our client's team on a long-term contract basis in Columbus, Ohio. This role involves processing transactional maintenance for consumer loans, ensuring accuracy, and adhering to strict regulatory and service level requirements. The ideal candidate will excel in managing payment reversals, account closures, and loan servicing tasks while maintaining precise documentation and collaborating effectively with team members.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage transactional maintenance tasks, including payments, payoffs, reversals, and account closures, for lines of credit.</p><p>• Ensure timely clearance of internal accounts while meeting regulatory requirements and service level agreements.</p><p>• Utilize internal systems to research borrower and account information, retrieve documents, and update records with detailed notations.</p><p>• Access and analyze check and ticket images using CheckVision to support payment processing.</p><p>• Leverage tools such as Microsoft Teams, Outlook, and Excel to track data, schedule tasks, and communicate effectively.</p><p>• Document daily production accurately in SharePoint and reconcile work to ensure alignment with end-of-day and month-end balancing requirements.</p><p>• Investigate and resolve discrepancies by performing detailed analysis and escalating unresolved issues to management when necessary.</p><p>• Collaborate with team members on shared responsibilities while independently managing assigned tasks.</p><p>• Participate in team meetings, complete training phases, and engage in mentoring activities to enhance skills and knowledge.</p><p>• Maintain a keen attention to detail to minimize customer impact and ensure high-quality service delivery.</p>
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
<p>We are looking for an IT Security Specialist to join our team in Wilmington, Ohio. This role involves developing and maintaining robust security protocols to safeguard organizational data and ensure compliance with regulatory requirements. The ideal candidate will be detail-oriented, proactive, and experienced in IT security policies and practices.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement IT security policies to meet regulatory and customer requirements.</p><p>• Conduct regular audits of systems and employee activities to verify adherence to security protocols.</p><p>• Develop and deliver comprehensive security training programs for employees.</p><p>• Monitor and maintain database security to protect sensitive information.</p><p>• Collaborate with stakeholders to ensure compliance with cybersecurity standards and best practices.</p><p>• Identify potential vulnerabilities and recommend effective solutions to mitigate risks.</p><p>• Stay updated on emerging cybersecurity threats and integrate preventative measures into existing systems.</p><p>• Support the organization in achieving certifications such as ISO 27001 or equivalent.</p><p>• Create detailed reports on security performance and recommend improvements.</p><p>• Ensure proper governance of cyber policies across the organization.</p>
