1 result for Customer Experience Specialist in Columbus, OH

Westerville, OH
onsite
Temporary
21.85 - 23 USD / Hourly
We are looking for dedicated Medical Customer Service Representatives to join our team on a contract basis for approximately 90 days. This role requires individuals with a background in medical billing, collections, or related areas, and the flexibility to adapt to varying business needs. Based in Westerville, Ohio, this position offers an opportunity to contribute to patient-centric financial services while ensuring operational efficiency. Responsibilities: • Manage patient accounts efficiently to minimize receivables and reduce bad debts. • Monitor payment plans to ensure compliance with established guidelines. • Consult with patients to explain financial responsibilities, coverage limitations, and available payment options. • Process bankruptcy paperwork and handle accounts of deceased patients. • Promote patient-centered solutions to resolve account balances and ensure satisfaction. • Calculate and collect payments accurately while adhering to organizational standards. • Establish and manage payment plans using online platforms, ensuring compliance with approved guidelines. • Research and resolve accounts receivable issues and reconcile claims discrepancies. • Provide support to scheduling departments by identifying in-network insurance contracts and reimbursement policies. • Assist with department coverage and perform other duties as assigned by the supervisor.
2026-03-19T00:00:00Z