We are looking for an experienced Service Desk Manager to oversee the daily operations of our IT support team in Irmo, South Carolina. This role is ideal for a proactive leader who can ensure excellent service delivery, implement best practices, and drive the achievement of performance metrics. You will play a key role in enhancing the efficiency and effectiveness of our service desk functions.<br><br>Responsibilities:<br>• Lead and manage the service desk team to ensure timely resolution of support tickets and adherence to service level agreements.<br>• Monitor and report on key performance indicators (KPIs) to evaluate the team's performance and identify areas for improvement.<br>• Oversee the implementation and management of IT service management (ITSM) tools and processes.<br>• Coordinate deskside support services to address technical issues effectively and maintain high customer satisfaction.<br>• Manage the service desk's operations within a high-volume call center environment, ensuring consistency and reliability.<br>• Develop and enforce policies and procedures to standardize service desk operations.<br>• Collaborate with other departments to improve workflows and optimize support services.<br>• Provide training and guidance to team members to enhance their technical skills and customer service capabilities.<br>• Ensure compliance with organizational standards and regulatory requirements related to IT services.<br>• Address escalations and complex technical issues, ensuring prompt and satisfactory resolution.
<p>We are seeking an experienced Church Administrator to oversee the business, financial, and administrative operations of a growing church. This role provides leadership and stewardship over financial, physical, and personnel resources, ensuring systems and operations run efficiently in support of the church’s mission. The position reports to the Senior Pastor and works closely with the Executive Leadership Team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and supervise office staff, including scheduling, performance reviews, and HR-related functions</li><li>Oversee financial operations, including general ledger integrity, budgeting, reporting, and vendor coordination</li><li>Manage employee benefits, payroll providers, insurance programs, and outsourced service partners</li><li>Ensure accurate recording of financial transactions and preparation of required reports</li><li>Support ministry teams with budget reporting and financial guidance</li><li>Review policies, maintain compliance, and participate in staff and leadership meetings</li></ul>
