<p>We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.</p><p>• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.</p><p>• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.</p><p>• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.</p><p>• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.</p><p>• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.</p><p>• Track support requests through resolution while maintaining clear communication with end users throughout the process.</p>
We are looking for an experienced Database Administrator to join our team in Westlake, Ohio. In this role, you will manage and optimize database systems to ensure high performance, security, and reliability. The ideal candidate will bring extensive expertise in database administration and a proactive approach to solving complex challenges.<br><br>Responsibilities:<br>• Administer and maintain Microsoft SQL Server databases in production environments, ensuring optimal performance and reliability.<br>• Perform regular performance tuning, indexing, and query optimization to enhance database efficiency.<br>• Implement and manage backup, recovery, and high availability solutions, such as Always On, Failover Clustering, and log shipping.<br>• Develop and automate SQL scripts and jobs using SQL Server Agent.<br>• Monitor database security, permissions, and compliance with best practices.<br>• Troubleshoot and resolve issues related to database performance, availability, and data integrity.<br>• Collaborate with cross-functional teams to align database solutions with business needs.<br>• Conduct regular audits and maintenance to ensure database health and integrity.<br>• Provide technical support and guidance to team members on database-related issues.<br>• Stay updated on industry trends and advancements in database technologies.
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles.<br><br>Responsibilities:<br>• Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance.<br>• Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly.<br>• Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows.<br>• Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times.<br>• Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases.<br>• Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience.<br>• Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.