<p><strong>Position Overview:</strong></p><p>Robert Half is seeking an experienced <strong>Account Manager</strong> to join our client’s team on a <strong>long-term contract basis</strong> located in Norton, Ohio. In this role, the Account Manager will manage a portfolio of customer accounts, ensuring the seamless <strong>coordination and scheduling</strong> of services and inspections. Success in this role requires <strong>exceptional organizational skills</strong>, <strong>strong communication abilities</strong>, and a proactive approach to delivering a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordination and Scheduling:</strong> Organize service appointments and inspections for assigned customer accounts, ensuring timely delivery.</li><li><strong>Customer Service:</strong> Manage high volumes of inbound calls, providing professional and efficient responses to customer inquiries.</li><li><strong>Cross-Departmental Collaboration:</strong> Work closely with internal teams such as service, payroll, accounts payable, and accounts receivable to align processes and ensure a smooth workflow.</li><li><strong>Data Management:</strong> Maintain accurate and up-to-date tracking reports utilizing Excel daily.</li><li><strong>Client Relationship Management:</strong> Build and maintain strong relationships with customers, ensuring satisfaction and long-term account performance.</li><li><strong>Progress Monitoring:</strong> Track the status of services and inspections, communicate updates to customers, and relay relevant information to internal teams.</li><li><strong>Operational Support:</strong> Address outstanding tasks, resolve customer or process-related issues efficiently, and support broader department operations.</li><li><strong>Team Growth Adaptation:</strong> Assist in scaling workloads and operations to accommodate increased customer demands.</li><li><strong>Reporting and Documentation:</strong> Prepare necessary reports and documentation for account reviews and audits as required.</li><li><strong>Performance Strategy:</strong> Participate in team meetings with supervisors and managers, presenting insights and strategies to improve account processes and performance.</li></ul>
We are looking for an experienced E-Commerce Manager to lead the strategic growth and optimization of our online business operations in Warren, Ohio. This role is pivotal in enhancing customer experiences, driving revenue growth, and ensuring our e-commerce platforms operate at peak performance. If you are results-driven, with a passion for digital innovation and strategic leadership, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and implement strategies to drive e-commerce growth across multiple brands, focusing on customer engagement, conversion rates, and retention.<br>• Optimize website performance through data analysis, user experience enhancements, and the development of a prioritized site roadmap.<br>• Oversee website merchandising to ensure products are effectively displayed and promoted, aligning with seasonal campaigns and promotional strategies.<br>• Manage various e-commerce platforms, ensuring seamless functionality, integration with third-party tools, and continuous performance improvements.<br>• Analyze key performance metrics such as conversion rates, revenue, and user behavior to identify opportunities for site optimization.<br>• Collaborate with marketing, development, and design teams to align e-commerce strategies with broader digital marketing initiatives.<br>• Provide leadership and training to team members, fostering growth and best practices in e-commerce operations.<br>• Spearhead A/B testing and other methodologies to improve site usability and customer experience.<br>• Stay updated on industry trends and innovations to maintain a competitive edge in the e-commerce landscape.
We are looking for a highly skilled Tax Manager to join our team in Cleveland, Ohio. This role involves overseeing tax compliance, managing provisions, and ensuring adherence to federal and state tax regulations. If you have a strong background in public accounting and corporate tax processes, we encourage you to apply.<br><br>Responsibilities:<br>• Lead the preparation and review of annual income tax provisions to ensure accuracy and compliance.<br>• Manage corporate tax returns, including federal, partnership, and S-Corp filings.<br>• Oversee sales tax calculations and reporting to maintain compliance with state regulations.<br>• Collaborate with internal teams to optimize tax strategies and improve efficiency.<br>• Conduct thorough research and analysis on complex tax matters to support decision-making.<br>• Ensure adherence to all federal tax laws and regulations while mitigating risks.<br>• Provide mentorship and guidance to less experienced staff in their growth and development.<br>• Develop and implement effective tax planning strategies to minimize liabilities.<br>• Maintain knowledge of industry trends and changes in tax laws to keep the organization informed.<br>• Support audits and liaise with external auditors as needed.
<p><strong>Position: Order Processing Specialist</strong></p><p><strong>Position Summary:</strong></p><p>The Order Processing Specialist is responsible for managing the end-to-end process of product and service order entry, ensuring accuracy, compliance, and timely submission. This role interfaces between sales, operations, and finance teams to ensure seamless coordination and customer satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process all activity recorded in the order entry mailbox and validate accuracy and completeness of product orders.</li><li>Review product orders for compliance and accuracy prior to entry.</li><li>Enter financial, commercial, enterprise, and national account orders into Solomon software for processing.</li><li>Create budgets in Microsoft Excel, using data extracted from Big Machines, for revenue recognition within Solomon.</li><li>Review, process, and distribute monitoring and service maintenance orders to appropriate internal teams.</li><li>Ensure that all sales team documentation is submitted timely to Contract Administration for approval.</li><li>Log and track all recurring monthly revenue services sold to facilitate accurate Sales Compensation calculations.</li><li>Provide guidance to sales teams in understanding ordering document requirements.</li><li>Maintain project files in applicable Microsoft SharePoint sites for organizational consistency.</li><li>Review and execute change orders and cancellations efficiently.</li><li>Participate in and assist with special projects as directed by management.</li><li>Maintain professionalism and composure while managing sensitive and confidential matters under demanding conditions.</li><li>Serve as a backup for other roles as needed and handle additional tasks as assigned by the manager.</li></ul><p><strong>Basic Requirements:</strong></p><ul><li>Experience working with sales contracts and reviewing contract documents.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>1–3 years of experience working with sales contracts.</li><li>Strong analytical and problem-solving capabilities.</li><li>Reliability, professionalism, and organizational skills.</li><li>Excellent verbal and written communication abilities.</li><li>High ethical standards to handle confidential information appropriately.</li><li>Demonstrated ability to prioritize tasks, meet deadlines, and adapt to change.</li><li>Exhibits urgency and strong follow-through skills.</li><li>Collaborates effectively as part of a team.</li><li>Exceptional interpersonal and customer service abilities.</li><li>Demonstrates general business acumen.</li><li>Willingness to work overtime when necessary.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Finance, or Accounting (or equivalent experience).</li><li>1–3 years of industry-related experience; relevant experience may substitute for degree requirements.</li><li>Familiarity with Microsoft Solomon or SAP (preferred but not required).</li></ul><p>This role ensures accurate and timely processing of customer orders and facilitates the smooth coordination across multiple departments to support business objectives.</p>
<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
<p>We are looking for a detail-oriented Accounting and Office Manager to join our team in Cleveland, Ohio. In this role, you will handle a variety of accounting and administrative responsibilities, ensuring the smooth operation of financial processes. This position offers a dynamic environment where you will manage key financial tasks and support human resources functions. This is a direct hire position with standard business hours, Monday-Friday from 8:00 AM-5:00 PM. They do need someone with strong general accounting experience and strong organizational skills. If this is a position that you are interested in, APPLY TODAY!</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Perform account reconciliations to ensure accuracy and compliance with financial standards.</p><p>• Close the general ledger and prepare monthly financial statements.</p><p>• Process payroll for employees and manage associated tasks such as 401(k) administration.</p><p>• Oversee accounts receivable (AR) and accounts payable (AP) functions to maintain cash flow efficiency.</p><p>• Administer employee benefits, including health insurance and other programs.</p><p>• File sales tax returns and ensure compliance with regulatory requirements.</p><p>• Act as a backup for generating financial reports and assist in data analysis.</p><p>• Manage the company's general insurance policies, ensuring proper coverage and renewals.</p><p><br></p><p>They do offer a full benefits package; medical, dental, vision, 401K, PTO, and a great stable company. </p>
