6 results for Manager Technical Services in Cleveland, OH

Manager, Technical Services We are in search of a Manager, Technical Services to join our team in Cleveland, Ohio. In this role, you will play a critical part in managing and delivering Information Systems Service and Operations. Your primary responsibilities will include managing and supporting a variety of systems and technologies, overseeing software deployment and patching, and maintaining end-user computing devices. Responsibilities: • Oversee and manage Information Systems Service Delivery and Operations. • Support and manage end-user computing devices including Windows and Apple devices, Tablets, Mobiles, Printers, Scanners, and Copiers. • Handle incident management, asset management, and software deployment and patching. • Manage and support Microsoft 365 suite and business analytics tools such as Tableau and Power BI. • Oversee operations and support of IPTV systems, POS Systems, Surveillance and Access Control Systems. • Support baseball systems and technology, directory services (Active Directory / LDAP), file storage shares, and security. • Manage and support conferencing systems and cybersecurity training and awareness. • Maintain general knowledge of network communications and connectivity, and e-mail communications and connectivity. • Familiarize with various technologies including Virtual Desktop Infrastructure, E-mail Security and Archiving Gateways, Mobile Device Management, Facility and Service Management, Software as a Service, Voice over IP. • Ability to communicate effectively in English and Spanish is beneficial.

IT Manager Education/Experience Bachelor’s degree in computer science or related field required. Master’s degree in Business Administration or related field preferred. 10 years experience in IT. Banking preferred. Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills 1. Previous IT system administration experience Microsoft Windows server and client operating systems; server, desktop, laptop, network and peripheral hardware; and LAN/WAN networks. 2. Technical planning, project management and supervisory experience. 3. Ability to discuss technical issues effectively with technical as well as non-technical users. 4. Demonstrated analytical and problem-solving skills. 5. Ability to work and travel independently and use general office equipment, give speeches and make presentations.

Manager, Network Operations We are in the process of recruiting a Manager for Network Operations. Based in Cleveland, Ohio, this role will be instrumental in leading our team in the technology industry. The successful candidate will be engaged in a myriad of tasks from managing network systems to handling client/server networks. Responsibilities • Overseeing the design, installation, maintenance, connectivity, and security of network systems. • Managing the infrastructure cabling, including structured telecommunications/network, fiber, coaxial, and broadcast, and other audio/video cabling. • Supervising mechanical cooling systems used to cool Data Centers, MDFs, IDFs, etc. • Overseeing electrical systems used Panels, Bus Bars, Disconnects, Transformers, Automatic Transfer Switch, Generators, etc. • Working with software applications such as VMWare ESX, NSX, and Horizon, Microsoft Exchange, Microsoft SQL, IIS, SharePoint, Mimecast, WorkspaceOne, Sophos Antivirus Suite, Carbon Black, Attivo, Darktrace, ProtectWise. • Handling storage related software and hardware related to, but not limited to: File, Block, Tape Storage, iSCSI, FCoE, FC, RAID Levels, Backup and Disaster Recovery. • Managing LAN, WAN, and WLAN technologies, specifically including: Spanning Tree, OSPF, BGP, WAN Acceleration, DNS, SNMPv1/2/3, Firewalls, VPN, VoIP, Wireless Systems, and redundant, and multi-site connectivity. • Implementing and deploying PaaS, SaaS, and IaaS cloud technologies (IE: Box, Mimecast, Okta, Airwatch, and others.) • Overseeing virtual environments running VMware and Microsoft software and components. • Managing VoIP, Conference, and Call Center technologies. • Handling software/hardware licensing and servicing agreements. • Overseeing environmental equipment related to, but not limited to electrical, mechanical, space, and cabling. • Adhering to data privacy practices and laws. • Applying ITSM & ITIL and industry best practices for IT Service Delivery.

IT Program We are offering a contract to permanent employment opportunity for an IT Program Manager in the insurance industry, situated in a location in Ohio, United States. This role involves leading program initiatives, ensuring alignment with business objectives, and managing internal and external stakeholders, including business partners, IT teams, and vendors. Key responsibilities: • Lead the creation and execution of the program management plan, overseeing all activities and milestones. • Handle the financial aspects of the program, including creating, managing, monitoring, and reporting on the program's financials. • Engage with key stakeholders across the program and at senior/executive levels, preparing presentations on milestones, financials, risks, and other relevant issues. • Manage partnerships with vendors, ensuring effective collaboration on all program management activities and deliverables. • Account for program-level people management, influencing across program people such as business, IT, vendor, and Project/Scrum Masters. • Support the identification and execution of change management processes across impacted stakeholders. • Utilize tools such as Atlassian Jira, ERP, Agile Scrum, and Oracle Project Manager for effective program management. • Apply skills in budget processes, change management, and IT project management to ensure program success. • Uphold a servant leadership mindset, leading through complexity, managing conflict, and influencing without direct control. • Coordinate with the delivery team members, including developers, test engineers, and data analysts.

Director, CRM Systems & Strategy We are offering an exciting opportunity for a Director, CRM Systems & Strategy in BEACHWOOD, Ohio. This role is centered around the strategic management and implementation of enterprise CRM software, with a focus on optimizing customer engagement. The successful candidate will be expected to demonstrate strong communication and collaboration skills, alongside a proven ability to manage and develop team members. Responsibilities • Manage the implementation of enterprise CRM software, such as Salesforce or Microsoft Dynamics, ensuring efficient and effective deployment. • Lead the strategy for optimizing CRM systems to enhance customer engagement. • Use strong communication and collaboration skills to lead discussions, articulate problems, brainstorm solutions, and drive changes in approaches to work. • Demonstrate strong analytical and problem-solving skills to translate business requirements into solutions. • Manage, mentor, and develop team members, fostering a supportive and productive environment. • Work independently, managing and prioritizing a variety of tasks simultaneously. • Display high attention to detail, follow-up, self-motivation, proactivity, and a solution-minded approach. • Deliver strong customer service and interpersonal skills, exercising poise, tact, and diplomacy. • Exhibit experience in project management and execution of complex system implementations.

Workday HCM Functional Lead We are in search of a Workday HCM Functional Lead to be a part of our dynamic team in CLEVELAND, Ohio. This role offers an exciting opportunity to work in the industry, where you will be tasked with managing employee data and liaising with HR and IT members. This role offers a long-term contract employment opportunity. Responsibilities: • Oversee HR operations and manage employee data efficiently. • Collaborate with HR and IT team members to ensure seamless operations. • Handle data conversion, validation, and migration with precision. • Configure business processes, security measures, reporting systems, and integrations. • Utilize Workday HCM experience to optimize HR processes. • Apply Advanced Business Application Programming (ABAP) skills in daily tasks. • Utilize cloud technologies to streamline operations. • Leverage CRM and Epicor ERP skills to enhance business processes. • Implement AB Testing and Business Intelligence (BI) tools to improve decision making. • Document business requirements and implement change management strategies.