<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
We are looking for an experienced Desktop Support Analyst to join our team in Cleveland, Ohio. This contract position requires a proactive individual who excels at solving technical issues and delivering exceptional customer service. The ideal candidate will possess strong communication skills and the ability to effectively support users in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical assistance to users by troubleshooting and resolving computer-related issues.<br>• Install and configure software applications while educating users on proper usage.<br>• Oversee departmental operations by analyzing workflows, setting priorities, and establishing deadlines.<br>• Collaborate with department heads, managers, and external vendors to address concerns and implement solutions.<br>• Modify existing software to enhance performance, correct errors, or adapt to new hardware systems.<br>• Coordinate with third-party system providers to design and optimize systems that meet performance requirements.<br>• Ensure timely resolution of printer-related problems and other hardware issues.<br>• Maintain and update desktop imaging processes to align with organizational standards.<br>• Deliver exceptional customer service by building strong relationships and fostering user satisfaction.<br>• Document technical processes and maintain records to ensure consistent support practices.
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
We are looking for an experienced HRIS Analyst to oversee and optimize human resources technology systems within our organization. This role involves ensuring the accuracy and efficiency of HR data, enhancing system functionality, and supporting operational processes through effective analytics and system management. The ideal candidate will work collaboratively across departments to drive improvements, maintain compliance, and deliver valuable insights.<br><br>Responsibilities:<br>• Manage updates, configurations, and integrations for HR systems to improve functionality while minimizing disruptions.<br>• Ensure seamless data flow and accurate system integration across HR platforms.<br>• Collaborate with departments to define and document business requirements for system enhancements.<br>• Test and validate system features, upgrades, and workflows for optimal performance and user satisfaction.<br>• Provide training to system users in partnership with Learning & Development to ensure consistent adoption.<br>• Partner with HR, IT, and Payroll teams to streamline processes, address issues, and enhance system operations.<br>• Support HR technology projects such as implementations, upgrades, and annual initiatives like open enrollment.<br>• Coordinate change control processes with internal teams and external vendors to ensure proper documentation.<br>• Conduct regular audits to maintain data accuracy and compliance with governance requirements.<br>• Develop and present HR reports and dashboards to inform strategic decision-making and identify trends.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for an experienced Workday HCM Administrator to join our team in Cleveland, Ohio. This position involves managing and optimizing the Workday platform to support various functions, including Human Resources, Payroll, and Finance. The ideal candidate will bring a detail-oriented approach to system administration, configuration, and reporting while fostering collaboration across departments to ensure effective system utilization.<br><br>Responsibilities:<br>• Administer and maintain Workday modules, including Core HCM, Compensation, Benefits, and Absence.<br>• Configure and update workflows, calculated fields, security settings, and notifications to meet evolving business requirements.<br>• Oversee security roles and access controls, conducting regular reviews to ensure compliance with organizational policies.<br>• Perform system audits, resolve issues, and manage escalated user support cases to maintain optimal system performance.<br>• Execute bulk data uploads and updates using EIB tools to ensure data integrity across the platform.<br>• Develop and manage custom and advanced reports to support HR, Finance, and Payroll operations.<br>• Collaborate with Finance teams to handle position management, cost center hierarchies, and payroll audit reporting.<br>• Work closely with HR, Payroll, Finance, and IT teams to gather requirements and implement effective system solutions.<br>• Lead training sessions and create documentation to promote efficient use of the Workday platform.<br>• Participate in testing and deploying Workday semi-annual updates, ensuring smooth implementation and accurate documentation.
