Add your latest resume to match with open positions.

2 results for Help Desk Support Manager in Cleveland, OH

Help Desk/Desktop Support Analyst

North Canton, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources. Responsibilities: • Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users. • Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained. • Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment. • Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings. • Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations. • Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources. • Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption. • Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution.
2026-06-05T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication. Responsibilities: • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information. • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates. • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy. • Maintain organized records and prepare detailed reports to support customer service activities and team needs. • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner. • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks. • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience. • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.
2026-06-04T00:00:00Z