Add your latest resume to match with open positions.

3 results for Help Desk Support Manager in Cleveland, OH

Help Desk/Desktop Support Analyst

Akron, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk. • Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed. • Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns. • Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes. • Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through. • Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality. • Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Cleveland, OH
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district. Responsibilities: • Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment. • Configure and reset devices so they can be returned to service efficiently and accurately. • Assist with the installation and arrangement of classroom and office equipment for teachers and staff members. • Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards. • Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources. • Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute. • Collaborate with team members to complete device staging, preparation, and rollout work within established timelines. • Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise.
2026-05-11T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency. Responsibilities:• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.• Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.• Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.• Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.• Participate in initial training and complete required access setup during the designated onboarding schedule.• Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.
2026-05-15T00:00:00Z