<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
We are looking for an experienced IT Manager to join our team in Cleveland, Ohio. In this role, you will oversee the support and development of our Tulip platform, ensuring seamless operations for manufacturing systems and processes. You will also manage a team of analysts while providing technical troubleshooting and solutions for our IT systems.<br><br>Responsibilities:<br>• Provide technical support and maintenance for the Tulip platform to ensure optimal performance and reliability.<br>• Troubleshoot and resolve hardware and software issues on PCs running the Tulip software.<br>• Develop and support APIs to maintain seamless business data integration.<br>• Facilitate data communication between manufacturing systems using Kepware.<br>• Oversee discrete manufacturing processes to ensure efficiency and effective workflow.<br>• Ensure comprehensive product genealogy and traceability through accurate records and documentation.<br>• Diagnose and resolve technical issues related to IT systems, delivering timely solutions.<br>• Collaborate with cross-functional teams, including production, quality, and IT, to support operations and continuous improvement.<br>• Manage and provide leadership to first and second shift analysts, ensuring coverage during on-site and call-out situations.<br>• Ensure compliance with industry standards and regulatory requirements, especially those related to defense manufacturing.
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
<p>We are looking for a dedicated Software Engineering Manager to oversee the development of embedded software for digital power control systems in Greater Cleveland, Ohio. This role requires a strong technical background combined with leadership skills to guide a team of engineers in delivering high-quality solutions. The ideal candidate will collaborate across departments to ensure seamless integration of software and hardware, driving innovation in real-time embedded systems.</p><p><br></p><p>Responsibilities:</p><p>• Lead the creation and implementation of embedded software for digital power control systems, ensuring high power output in DC and AC formats.</p><p>• Design and develop firmware for real-time control using MCUs, DSPs, or FPGAs, leveraging C/C++ or similar low-level programming languages.</p><p>• Supervise and mentor a team of engineers, conducting code reviews, providing technical guidance, and evaluating performance.</p><p>• Collaborate with hardware, systems, and product teams to establish software requirements and interface specifications.</p><p>• Promote best practices in embedded software development, including version control, unit testing, and comprehensive documentation.</p><p>• Manage the entire software development lifecycle, from initial concept through production and ongoing support.</p><p>• Debug and troubleshoot complex embedded systems in laboratory settings to ensure optimal functionality.</p><p>• Travel occasionally, up to 10%, for project-related needs or collaboration.</p><p>• Stay updated on advancements in embedded systems and integrate innovative solutions into projects.</p>
<p><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are looking for a personable and detail-oriented <strong>Customer Service Representative</strong> to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Customer Interaction:</strong> Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source: Robert Half Salary Guide)</li><li><strong>Problem Solving:</strong> Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.</li><li><strong>Digital Proficiency:</strong> Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source: Robert Half Salary Guide)</li><li><strong>Service Excellence:</strong> Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.</li><li><strong>Operational Efficiency:</strong> Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source: Robert Half Salary Guide)</li></ol><p><strong>Qualifications and Skills:</strong></p><ul><li>Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.</li><li>Strong computer literacy, including proficiency with CRM systems and automation tools.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Adaptive problem-solving and decision-making abilities in a dynamic environment.</li><li>Strong organizational skills and attention to detail to manage multiple requests effectively.</li><li>A professional and service-oriented demeanor at all times.</li></ul><p><strong>Additional Information:</strong></p><p>With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.</p><p><br></p><p>Interested in joining a forward-thinking team? <strong>Apply today!</strong></p>
We are looking for a highly skilled Tax Manager to join our team in Cleveland, Ohio. This role involves overseeing tax compliance, managing provisions, and ensuring adherence to federal and state tax regulations. If you have a strong background in public accounting and corporate tax processes, we encourage you to apply.<br><br>Responsibilities:<br>• Lead the preparation and review of annual income tax provisions to ensure accuracy and compliance.<br>• Manage corporate tax returns, including federal, partnership, and S-Corp filings.<br>• Oversee sales tax calculations and reporting to maintain compliance with state regulations.<br>• Collaborate with internal teams to optimize tax strategies and improve efficiency.<br>• Conduct thorough research and analysis on complex tax matters to support decision-making.<br>• Ensure adherence to all federal tax laws and regulations while mitigating risks.<br>• Provide mentorship and guidance to less experienced staff in their growth and development.<br>• Develop and implement effective tax planning strategies to minimize liabilities.<br>• Maintain knowledge of industry trends and changes in tax laws to keep the organization informed.<br>• Support audits and liaise with external auditors as needed.
We are looking for an experienced Tax Director/Manager to join our team in Beachwood, Ohio. This role involves leading tax-related activities, managing financial reporting, and supervising accounting staff to ensure compliance and accuracy. If you have a strong background in corporate tax and accounting, this is an excellent opportunity to contribute your expertise and leadership skills.<br><br>Responsibilities:<br>• Manage and oversee daily financial reporting and accounting operations, including the review and approval of journal entries.<br>• Prepare and review components of interim and annual financial reports to ensure accuracy and compliance.<br>• Supervise and guide a team of 2-3 accountants and bookkeepers, providing leadership and support.<br>• Direct and coordinate all tax-related filings and activities, including returns and estimates for the Federation, Trusts, and Supporting Foundations.<br>• Conduct reviews of monthly bank reconciliations to maintain financial integrity.<br>• Offer guidance and assistance in preparing financial documents for audits or other organizational needs.<br>• Collaborate on additional tasks and projects as assigned to support organizational goals.
We are looking for a skilled Software Developer to join our dynamic team in Cleveland, Ohio. This role offers the opportunity to work on innovative projects involving custom application development, data integrations, and reporting solutions. The position is hybrid, with remote work on Mondays and Fridays, and onsite collaboration from Tuesday to Thursday.<br><br>Responsibilities:<br>• Develop and maintain custom internal applications using technologies such as C#, .NET, ASP.NET, and Blazor.<br>• Create and manage data integrations to ensure seamless communication between systems.<br>• Design and implement reporting solutions to support business decision-making.<br>• Collaborate with cross-functional teams to gather requirements and deliver high-quality software solutions.<br>• Utilize Git and Azure DevOps for version control and project management.<br>• Explore and incorporate new technologies, including React, Vue, Python, Graph, LayoutLM, and Azure Databases.<br>• Optimize application performance and ensure scalability.<br>• Adhere to coding standards and best practices to maintain code quality.<br>• Provide technical support and troubleshoot issues as needed.<br>• Stay updated on industry trends and advancements to enhance development processes.
<p>We are looking for a dedicated HR Generalist to join our client's team in Solon, Ohio. In this role, you will play a key part in managing employee relations, supporting payroll and benefits administration, and ensuring compliance with HR policies. This position offers an opportunity to contribute to a collaborative environment while helping streamline processes and enhance employee engagement.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee open enrollment processes for employee benefits, including liaising with benefit brokers.</p><p>• Provide backup support for payroll operations, including payroll tax management and ensuring accuracy.</p><p>• Assist in recruitment activities, including posting job openings on platforms such as Indeed and supporting hiring managers.</p><p>• Ensure compliance with labor laws and company policies, delivering clear communication to employees regarding HR-related matters.</p><p>• Generate reports and support automation initiatives within HR processes.</p><p>• Maintain employee records and ensure accuracy within the HRIS system.</p><p>• Offer guidance and support to managers handling recruitment and onboarding tasks.</p><p>• Support system implementation projects, demonstrating aptitude for new HR platforms and tools.</p>
<p>We are looking for a highly skilled Oracle EBS Analyst to join our team. In this long-term contract position, you will play a pivotal role in optimizing and maintaining Oracle E-Business Suite (EBS) modules within a dynamic manufacturing environment. Your expertise will drive system enhancements, ensure seamless integrations, and support end-users to maximize operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Configure and customize Oracle EBS Manufacturing modules to align with organizational processes and meet business requirements.</p><p>• Collaborate with cross-functional teams to integrate Oracle EBS Manufacturing modules with other systems, ensuring smooth data flow and operational consistency.</p><p>• Provide technical support for Oracle EBS applications, troubleshoot system issues, and perform regular maintenance to ensure reliability.</p><p>• Develop and implement custom solutions, including extensions and reports, to enhance the functionality of Oracle EBS Manufacturing.</p><p>• Analyze manufacturing data and workflows to identify optimization opportunities and recommend effective solutions.</p><p>• Plan and execute system upgrades and patches while minimizing disruptions to business operations.</p><p>• Stay updated on Oracle EBS releases and patches to maintain system performance and functionality.</p><p>• Conduct training sessions for end-users to improve their proficiency in Oracle EBS Manufacturing modules.</p><p>• Create and maintain comprehensive technical documentation to support system enhancements and troubleshooting.</p><p>• Work collaboratively with stakeholders to ensure system configurations meet operational needs and business objectives.</p>
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
<p>We are seeking an experienced and detail-oriented Executive Assistant to provide high-level administrative support to a Chief Executive Officer (CEO). The ideal candidate will have at least 8 years of related experience, preferably in roles supporting executives and leadership teams. The role requires exceptional organizational and communication skills, proactive problem-solving, and the ability to handle multiple priorities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Schedule Management</strong>: Maintain and coordinate the CEO’s calendar, including organizing meetings, events, and appointments to ensure optimal time management </li><li><strong>Travel Arrangements</strong>: Arrange domestic and international travel for the CEO and other executives as required, including booking flights, accommodations, and ground transportation </li><li><strong>Meeting Assistance</strong>: Prepare for and organize meetings by scheduling attendees, assembling relevant documentation, and setting up presentation tools. Attend meetings to take detailed notes and record accurate meeting minutes </li><li><strong>Communication Management</strong>: Manage communication on behalf of the CEO, including responding to emails, drafting correspondence, and filtering incoming inquiries to prioritize urgent tasks</li><li><strong>Town Hall Documentation</strong>: Gather information for monthly town hall meetings, including content from different teams, and create engaging PowerPoint presentations to summarize key points and updates </li><li><strong>Administrative Support</strong>: Handle miscellaneous administrative tasks, such as managing mail, completing expense reports, and assisting with additional projects as needed </li></ul><p><strong>Qualifications</strong></p><ul><li><strong>Experience</strong>: Minimum of 5 years of administrative experience, preferably in executive or leadership support roles.</li><li><strong>Technical Skills</strong>: Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Word, and Excel; familiarity with tools for scheduling and time management </li><li><strong>Communication</strong>: Strong verbal and written communication skills. Ability to interact professionally with stakeholders at all levels.</li><li><strong>Organizational Skills</strong>: Demonstrated ability to manage complex schedules, prioritize tasks, and remain flexible under tight deadlines.</li><li><strong>Problem-Solving</strong>: Proactive approach to identifying and solving issues independently.</li></ul><p><strong>Work Environment</strong></p><ul><li>This position requires occasional travel alongside the CEO to attend meetings and events.</li><li>Collaboration with diverse teams across departments.</li></ul><p><br></p>
We are looking for a skilled Network Communications Engineer II to join our team in Bedford, Ohio. In this role, you will apply your technical expertise to design, manage, and troubleshoot network infrastructure, ensuring seamless connectivity and efficient communication across systems. This position offers the opportunity to work on cutting-edge technology and collaborate with professionals to optimize network performance.<br><br>Responsibilities:<br>• Design, implement, and maintain secure and efficient network infrastructures.<br>• Configure and manage Cisco routers, switches, and wireless systems to support organizational needs.<br>• Monitor and troubleshoot Palo Alto Networks firewalls to ensure optimal security and performance.<br>• Collaborate with cross-functional teams to address network challenges and deliver user-friendly solutions.<br>• Apply knowledge of VLANs, subnetting, and VoIP to enhance network functionality.<br>• Oversee the operation and control of telecommunications systems, ensuring reliability and scalability.<br>• Provide technical expertise to support data center infrastructure projects.<br>• Conduct periodic network assessments to identify areas for improvement and implement upgrades.<br>• Travel occasionally, up to 20%, to support network deployments and maintenance at various locations.
<p>We are looking for a detail-oriented Accounting Clerk to join a growing team in Cleveland, Ohio. This role involves managing various accounting and administrative tasks to ensure smooth financial operations and accurate record-keeping. The ideal candidate will possess strong organizational skills, a proactive attitude, and the ability to work both independently and collaboratively.</p><p><br></p><ul><li><strong>Cash Receipts Management</strong>: Prepare deposits, record transactions in the accounting system, and generate daily bank account reports.</li><li><strong>Credit Card Reconciliation</strong>: Verify daily credit card transactions for accuracy.</li><li><strong>Payment Applications</strong>: Apply payments to invoices and maintain organized records.</li><li><strong>Accounts Payable Tasks</strong>: Complete data entry and provide backup support for weekly check processing.</li><li><strong>Contribution Reconciliation</strong>: Process and reconcile contributions and related transactions.</li><li><strong>General Ledger Matching</strong>: Align general ledger activities with reports or external databases for accuracy.</li><li><strong>Audit Support</strong>: Assist with preparing workpapers and documentation for annual audits.</li><li><strong>Administrative Assistance</strong>: Help Finance managers with office supply orders and equipment maintenance.</li></ul><p><br></p>
<p><strong>Contract Medical Billing/Claims/Collections Specialist</strong></p><p><br></p><p><em>Location: Remote, Northeast Ohio (Canton, OH-Based)</em></p><p><br></p><p>We are seeking a detail-oriented and experienced Medical Billing/Claims/Collections Specialist to join our talented team on a contract basis. This role is critical for ensuring accurate coding processes, maintaining compliance with revenue integrity standards, and optimizing charge capture workflows. Although this position is fully remote, candidates must reside within the Northeast Ohio area to foster seamless collaboration with local teams and stakeholders. A coding certification is preferred to demonstrate expertise in industry standards and best practices.</p><p><strong>Responsibilities:</strong></p><ul><li>Accurately assign diagnostic and procedural codes for outpatient and inpatient billing to guarantee precise charge capture.</li><li>Conduct coding audits to identify missing documentation or discrepancies impacting revenue generation.</li><li>Ensure consistent compliance with coding and reimbursement guidelines while adhering to relevant industry standards.</li><li>Educate healthcare providers on coding specificity and quality indicators to enhance documentation accuracy and streamline workflows.</li><li>Track and report open encounters and zero charges proactively to relevant personnel.</li><li>Collaborate with department leaders, healthcare providers, and organizational leadership to address coding concerns or identify optimization opportunities.</li><li>Meet or exceed established productivity and quality benchmarks for coding tasks.</li><li>Support revenue cycle and clinical teams in performing additional administrative functions as required.</li><li>Stay current with coding policies, guidelines, and healthcare industry trends to uphold best practices.</li><li>Utilize hospital software applications and Microsoft Office tools effectively to accomplish daily responsibilities with efficiency.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>A coding certification (e.g., CPC, CCS, or equivalent) is strongly preferred.</li><li>Proven experience in medical billing, claims, and collections.</li><li>Expertise in diagnostic and procedural coding, coupled with familiarity with audit processes and revenue cycle optimization.</li><li>Knowledge of relevant coding guidelines and reimbursement policies.</li><li>Strong communication skills and an ability to work collaboratively with healthcare professionals and cross-functional teams.</li><li>Proficient in healthcare software applications and Microsoft Office Suite.</li></ul><p><strong>Why Join Us?</strong></p><p>This opportunity allows you to contribute to the smooth operation of a respected healthcare organization while working in a flexible remote environment. Be a part of a dynamic environment with a mission to make healthcare administration seamless and efficient.</p><p>Apply now to make an impact in the healthcare industry while showcasing your skills and expertise.</p><p><br></p><p>Want to build your career in healthcare? </p>
<p><strong>Position: Order Processing Specialist</strong></p><p><strong>Position Summary:</strong></p><p>The Order Processing Specialist is responsible for managing the end-to-end process of product and service order entry, ensuring accuracy, compliance, and timely submission. This role interfaces between sales, operations, and finance teams to ensure seamless coordination and customer satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process all activity recorded in the order entry mailbox and validate accuracy and completeness of product orders.</li><li>Review product orders for compliance and accuracy prior to entry.</li><li>Enter financial, commercial, enterprise, and national account orders into Solomon software for processing.</li><li>Create budgets in Microsoft Excel, using data extracted from Big Machines, for revenue recognition within Solomon.</li><li>Review, process, and distribute monitoring and service maintenance orders to appropriate internal teams.</li><li>Ensure that all sales team documentation is submitted timely to Contract Administration for approval.</li><li>Log and track all recurring monthly revenue services sold to facilitate accurate Sales Compensation calculations.</li><li>Provide guidance to sales teams in understanding ordering document requirements.</li><li>Maintain project files in applicable Microsoft SharePoint sites for organizational consistency.</li><li>Review and execute change orders and cancellations efficiently.</li><li>Participate in and assist with special projects as directed by management.</li><li>Maintain professionalism and composure while managing sensitive and confidential matters under demanding conditions.</li><li>Serve as a backup for other roles as needed and handle additional tasks as assigned by the manager.</li></ul><p><strong>Basic Requirements:</strong></p><ul><li>Experience working with sales contracts and reviewing contract documents.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>1–3 years of experience working with sales contracts.</li><li>Strong analytical and problem-solving capabilities.</li><li>Reliability, professionalism, and organizational skills.</li><li>Excellent verbal and written communication abilities.</li><li>High ethical standards to handle confidential information appropriately.</li><li>Demonstrated ability to prioritize tasks, meet deadlines, and adapt to change.</li><li>Exhibits urgency and strong follow-through skills.</li><li>Collaborates effectively as part of a team.</li><li>Exceptional interpersonal and customer service abilities.</li><li>Demonstrates general business acumen.</li><li>Willingness to work overtime when necessary.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Finance, or Accounting (or equivalent experience).</li><li>1–3 years of industry-related experience; relevant experience may substitute for degree requirements.</li><li>Familiarity with Microsoft Solomon or SAP (preferred but not required).</li></ul><p>This role ensures accurate and timely processing of customer orders and facilitates the smooth coordination across multiple departments to support business objectives.</p>
<p>We are looking for a skilled Legal Secretary with substantial litigation experience to join our detail-oriented services team in Clevland, OH. This is a Contract-to-Permanent position, offering the opportunity to grow within a dynamic legal environment. The ideal candidate will bring expertise in commercial transportation and insurance defense, along with strong organizational and technical skills.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and handle court filings, including e-filing, to ensure timely and accurate submissions.</p><p>• Manage and maintain calendars for attorneys, including scheduling meetings, court dates, and deadlines.</p><p>• Draft and format legal documents and correspondence based on dictation or attorney instructions.</p><p>• Coordinate and support litigation processes, particularly in commercial transportation and insurance defense cases.</p><p>• Conduct research and compile information to assist attorneys in case preparation.</p><p>• Maintain and organize case files and legal records for easy accessibility.</p><p>• Communicate effectively with clients, court personnel, and opposing counsel as needed.</p><p>• Ensure compliance with all procedural rules and deadlines in litigation matters.</p><p>• Provide administrative support, including handling phone calls, emails, and office tasks.</p><p>• Assist with document management and retrieval during legal proceedings.</p>
We are looking for an experienced IT Network Manager to oversee and maintain enterprise-level network systems for our organization in Cleveland, Ohio. This role requires a strong background in network design, security, and troubleshooting to ensure reliable and secure connectivity across the business. The ideal candidate will bring expertise in managing advanced networking hardware and implementing scalable solutions aligned with industry best practices.<br><br>Responsibilities:<br>• Manage and maintain enterprise-level networking hardware, including Cisco routers, Nexus switches, and Meraki wireless infrastructure.<br>• Implement and oversee network access control systems using Cisco ISE and ensure perimeter security through Palo Alto firewalls.<br>• Monitor and analyze network traffic using NetFlow tools to identify performance issues and optimize data flow.<br>• Design and implement scalable network solutions to meet current and future business needs.<br>• Coordinate the deployment, maintenance, and troubleshooting of Meraki wireless networks.<br>• Lead efforts to resolve connectivity issues and provide advanced troubleshooting for network-related incidents.<br>• Ensure network infrastructure complies with security policies, industry standards, and regulatory requirements.<br>• Develop and maintain documentation for network architecture, configurations, and procedures.<br>• Collaborate with cross-functional teams to support technology initiatives and improve overall network performance.
<p>We are looking for an experienced Purchaser to join our clients team in Westlake, Ohio. This role is ideal for someone with knowledge in procurement processes, vendor management, and team leadership. You will play a vital part in maintaining efficient purchasing operations, ensuring quality standards, and driving performance metrics.</p><p><br></p><p>Responsibilities:</p><p>• Oversee purchasing activities, with a focus on electrical equipment procurement.</p><p>• Manage a team of 2-3 direct reports, including hiring, training, and performance evaluations.</p><p>• Review and approve invoices and purchase orders to maintain compliance with company policies.</p><p>• Coordinate with vendors to manage bids, address corrective actions, and monitor customer feedback.</p><p>• Prepare and process purchase orders and bill of materials for project planning and execution.</p><p>• Provide accurate estimates for material requirements to support project needs.</p><p>• Maintain vendor profiles and relationships to ensure consistent quality and service.</p><p>• Collaborate with internal teams to align purchasing strategies with organizational objectives.</p>
<p><strong>Customer Service Support Specialist</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled and adaptable <strong>Customer Service Support Specialist</strong> to join our team. In this role, you will provide comprehensive customer service and technical support while coordinating essential communication and processes to ensure exceptional service delivery. You will play a critical role in maintaining customer satisfaction and supporting internal operations. This position requires strong communication skills, technical aptitude, and the ability to prioritize competing demands effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Client Communication:</strong> Engage directly with customers to accurately determine service requirements and address exceptions, ensuring clarity and resolution.</li><li><strong>Technological Utilization:</strong> Operate auto-routing systems during peak demand periods while interacting with customers to optimize workflow and enhance service efficiency.</li><li><strong>Technician Coordination:</strong> Provide dedicated support to the service intake team by managing incoming technician calls, facilitating seamless operations.</li><li><strong>Team Collaboration:</strong> Work collaboratively with technicians and service managers using tools such as Microsoft Teams and Outlook to ensure effective communication and coordination.</li><li><strong>Data Management:</strong> Maintain meticulous records, document interactions, and update ticketing systems like Solomon and Astea for accurate tracking of service issues and resolutions.</li><li><strong>Technology Adaptation:</strong> Embrace new systems, software, and workflows, ensuring smooth transitions to updated platforms and tools as organizational needs evolve. </li><li><strong>Task Prioritization:</strong> Skillfully assess and prioritize tasks to efficiently manage competing demands, including addressing urgent customer needs with professionalism.</li><li><strong>Performance Under Pressure:</strong> Demonstrate the ability to work effectively in high-pressure environments, maintaining composure when interacting with diverse personalities and industry professionals. </li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience in customer service and communication in a fast-paced environment.</li><li>Strong competency using enterprise systems such as Microsoft Teams, Outlook, Solomon, and Astea.</li><li>Ability to quickly adapt to new technology and software platforms.</li><li>Exceptional organizational skills to manage priorities and maintain accurate documentation.</li><li>Effective problem-solving skills and critical thinking capabilities to handle customer needs and resolve conflicts efficiently.</li><li>Ability to thrive in dynamic, high-pressure situations while engaging with customers and professionals.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for an Accounts Receivable Specialist to join our team in Strongsville, Ohio. This is a contract role with the potential to transition into a permanent position depending on employee status. The ideal candidate will bring expertise in accounts receivable processes, a proactive attitude, and strong attention to detail. This position requires 100% onsite presence and offers an opportunity to contribute to a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Manage an assigned portfolio of customer accounts, ensuring timely communication and resolution of issues with accounts payable departments.<br>• Conduct regular reviews of accounts to ensure accurate reporting, including aging invoices and deduction tracking.<br>• Post and reconcile unapplied cash within the same fiscal month to maintain financial accuracy.<br>• Analyze and resolve customer deductions within 45 days of posting, driving timely resolutions.<br>• Monitor accounts for bad debt or reserve requirements, promptly escalating critical issues to supervisors.<br>• Utilize Excel for formatting, formulas, VLookups, and pivot tables to generate accurate reports and analysis.<br>• Navigate various customer portals to manage account information and resolve discrepancies.<br>• Issue credits to customers as required, ensuring proper documentation and compliance.<br>• Collaborate with internal teams to address sensitive issues and support organizational objectives.<br>• Execute additional tasks and projects as assigned by management to support overall operations.
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
<p>The Workforce Development Coordinator is responsible for designing, coordinating, and delivering comprehensive training programs that support the skill development, safety, and career progression of hourly employees across multiple manufacturing sites. This role ensures alignment with the company’s Skill-Based Development (SBD) framework and operational goals, while maintaining compliance with internal and external standards.</p><p>Partners with HR, Operations leadership, and Training & Development Business Partner, and subject matter experts to align training initiatives with business goals and ensure consistent delivery of SBD across all sites.</p><p>Identifies, develops, and implements program changes using adult learning principles and instructional design best practices that ensure consistent execution across all locations.</p><p>Analyzes training data, forecasts need, and reports metrics using tools such as Excel, LMS, and Power BI.</p><p>Responsible for scheduling and managing training sessions, coordinating with onsite trainers, and conducting virtual or in person training classes to support learning in production environments.</p><p>Evaluates training effectiveness through feedback and performance metrics, recommending appropriate solutions to close skill gaps</p><p>Collaborates with front line leadership to track, engage, and encourage employee progress through the SBD Program</p><p>Manages learning management system (LMS) activities including curriculum creation, assignment of learning objects, navigation support, and ensuring accurate recording of training records for compliance audits.</p><p>Establishes and nurtures relationships with external stakeholders to identify innovative training methodologies and ensure training programs reflect emerging workforce development trends.</p><p>Assist in cross-functional projects and provide support across departments as needed.</p><p>Supervise Workforce Specialists when applicable.</p><p>Performs other duties as assigned.</p><p>Ability to apply logical analysis and reasoning skills to develop optimal scheduling plans for training classes to include forecasting training needs</p><p>Ability to communicate effectively, orally, and in writing and behaviorally with all levels of the organization</p><p>Ability to coordinate and facilitate training</p><p>Ability to understand the basic objectives of each job and training session</p><p>Leadership & Influence – Inspires and guides teams, trainers, and stakeholders toward shared objectives.</p><p>Data-Driven Decision Making – Uses metrics and analytics to assess training effectiveness and identify gaps.</p><p>Stakeholder Engagement – Builds strong relationships with internal departments, external partners, and leadership.</p><p>Communication Excellence – Communicates complex ideas clearly across all levels of the organization.</p><p>Innovation & Continuous Improvement – Proactively seeks new methods and technologies to enhance workforce capabilities.</p>
We are looking for a skilled HR Specialist to join our team in Cleveland, Ohio. This is a long-term contract position that offers a dynamic blend of onsite and remote work, with a focus on HR administration, employee relations, and benefits management. If you excel in providing top-quality HR services and have experience with HRIS systems and open enrollment processes, we encourage you to apply.<br><br>Responsibilities:<br>• Manage open enrollment processes and ensure accurate benefits administration.<br>• Provide exceptional employee support by addressing HR-related inquiries and resolving concerns.<br>• Perform data entry and maintain records in HRIS systems such as Epicor, Oracle, and Dynamics.<br>• Assist with onboarding new employees and ensuring compliance with company policies and HIPAA regulations.<br>• Conduct regular updates and reviews of employee information to maintain accurate records.<br>• Collaborate with internal teams to support HR initiatives and process improvements.<br>• Utilize Office tools, including Outlook, Word, and Excel, to prepare reports and manage communications.<br>• Coordinate and support employee training sessions and HR-related meetings.<br>• Maintain confidentiality and adhere to regulatory standards in all HR processes.
<p><strong>Job Description:</strong></p><p>We are actively seeking a highly motivated and detail-oriented <strong>Administrative Assistant</strong> to join our dynamic team in Lodi, Ohio. This <strong>contract-to-permanent role</strong> offers a unique opportunity to contribute to a variety of administrative and clerical functions while building a strong professional foundation in a fast-paced environment.</p><p>The ideal candidate will possess excellent organizational abilities, strong multitasking skills, and a high level of accuracy and professionalism, ensuring smooth and efficient day-to-day operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Process and send order acknowledgments to customers accurately and in a timely manner.</li><li><strong>Office Supplies Management:</strong> Monitor inventory levels, ensuring essential office supplies are stocked and replenished as needed.</li><li><strong>Customer Service:</strong> Provide outstanding customer service by fostering positive relationships through proactive and clear communication.</li><li><strong>Data Entry:</strong> Input and maintain data, including order and billing information, ensuring the highest standards of accuracy.</li><li><strong>Purchase Order Oversight:</strong> Track the status of external purchase orders and address any updates to avoid delays.</li><li><strong>File Organization:</strong> Maintain organized and up-to-date job history files, including any associated technical drawings.</li><li><strong>Premium Order Monitoring:</strong> Supervise premium orders to ensure that deadlines and schedules are met effectively.</li><li><strong>Accounts Payable Support:</strong> Assist with basic accounts payable tasks and other financial-related processes.</li><li><strong>Inventory Control:</strong> Contribute to inventory management by accurately tracking and recording items.</li><li><strong>General Administrative Assistance:</strong> Perform various clerical tasks such as document scanning, control, and other administrative duties as required.</li></ul><p><br></p>
