<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
<p>We are looking for an experienced AI Program Manager to lead innovative initiatives in Cleveland, Ohio. In this role, you will oversee the development and implementation of AI strategies across departments, ensuring ethical, secure, and impactful use of AI technologies. This position offers an exciting opportunity to work closely with leadership, technology teams, and external partners to drive forward-thinking solutions for public services.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the initiation and execution of the citywide AI program, including governance structures, policy frameworks, and operational management.</p><p>• Collaborate with city officials to identify and prioritize AI applications that align with strategic goals, compliance standards, and financial resources.</p><p>• Conduct evaluations of existing systems, workforce capabilities, and departmental readiness to establish timelines and success metrics for AI adoption.</p><p>• Create and manage a comprehensive AI roadmap to monitor project milestones, deliverables, and implementation progress.</p><p>• Develop and enforce responsible AI governance policies, ensuring adherence to ethical standards, legal requirements, and data privacy regulations.</p><p>• Lead cross-departmental committees involving legal, IT security, HR, and public policy teams to address compliance and ethical considerations.</p><p>• Implement bias mitigation strategies, transparency protocols, and safeguards to promote ethical AI practices.</p><p>• Supervise the deployment of AI tools, including Microsoft Copilot, across various city departments, ensuring seamless integration and scalability.</p><p>• Design and deliver training programs to enhance AI literacy and ensure effective utilization of AI platforms by city employees.</p><p>• Drive change management initiatives to support the adoption of AI-driven processes and engage with community stakeholders to address concerns and communicate benefits.</p>
We are looking for a skilled Web & Application Developer to join our team in Westlake, Ohio. This role is ideal for someone who thrives in creating innovative solutions and has a strong background in web development and application design. The successful candidate will play a pivotal role in designing, building, and maintaining high-quality software solutions.<br><br>Responsibilities:<br>• Design and develop web and application solutions using .NET technologies.<br>• Write, optimize, and maintain T-SQL queries to support database operations.<br>• Implement and manage Azure pipelines, app services, and DevOps processes.<br>• Collaborate with cross-functional teams to ensure seamless integration and delivery.<br>• Maintain version control and code repositories using Git.<br>• Troubleshoot and resolve technical issues to ensure system reliability.<br>• Stay up-to-date with emerging technologies to enhance development practices.<br>• Provide insights and recommendations for improving application performance.<br>• Develop and maintain documentation for projects, processes, and systems.
We are looking for a skilled SAP Business Analyst to join our team in Strongsville, Ohio. In this Contract to permanent role, you will play a key part in optimizing and supporting SAP-related processes within a manufacturing environment. The ideal candidate will have a strong background in SAP modules, global trade compliance, and business process improvement.<br><br>Responsibilities:<br>• Configure and implement SAP modules, including OTC, Logistics, and Global Trade Services, to meet business needs.<br>• Oversee compliance, customs, and risk management processes within the SAP Global Trade Services module.<br>• Ensure adherence to global trade regulations by managing import/export documentation and compliance requirements.<br>• Analyze current business processes and identify opportunities for improvement using SAP solutions.<br>• Lead the design, testing, and training efforts for SAP system changes and enhancements.<br>• Collaborate with cross-functional teams to deliver effective, compliant global SAP solutions.<br>• Troubleshoot and resolve SAP-related issues within established timelines and priorities.<br>• Drive continuous process optimization and transformation across global operations.
We are looking for a detail-oriented Business Process Analyst to join our team in Cleveland, Ohio. In this role, you will be responsible for analyzing and improving business processes, identifying key stakeholders, and implementing strategies to enhance efficiency and performance. This position offers an excellent opportunity to contribute to meaningful projects and drive impactful change within the organization.<br><br>Responsibilities:<br>• Identify and evaluate key stakeholders to understand their needs, interests, and priorities.<br>• Conduct interviews, workshops, and surveys to gather insights from stakeholders.<br>• Develop and analyze business process models using tools such as flowcharts, process mapping, and swim lane diagrams.<br>• Facilitate workshops using Lean and Six Sigma methodologies to identify inefficiencies and generate actionable solutions.<br>• Design and implement operational performance metrics to monitor program and departmental success.<br>• Organize and lead performance review meetings to assess metrics and drive continuous improvement.<br>• Assess stakeholder readiness for proposed changes and develop effective change management strategies.<br>• Create and implement communication plans to support the adoption of new processes and solutions.<br>• Document business requirements, process models, and solution designs to ensure clarity and alignment.<br>• Prepare reports, updates, and presentations for stakeholders and project sponsors to communicate project progress effectively.
We are looking for a Small Market Sales Assistant to join our team on a long-term contract basis in Highland Hills, Ohio. This role focuses on providing vital administrative support to sales representatives and leadership, ensuring smooth operations and efficient workflows. If you thrive in a fast-paced environment and enjoy collaborating with teams to meet deadlines, we encourage you to apply.<br><br>Responsibilities:<br>• Provide administrative assistance to support top-performing sales representatives and management.<br>• Utilize business software tools, including Salesforce, Microsoft Outlook, and spreadsheets, for organizing reports and correspondence.<br>• Coordinate submission workflows, ensuring timely communication with clients, referral sources, and sales representatives.<br>• Maintain accurate records by logging sales activity and completing necessary submissions.<br>• Collaborate with sales teams to meet deadlines and manage priorities effectively.<br>• Prepare and send well-crafted correspondence to clients and referral accounts.<br>• Organize and track reports, ensuring compliance with company standards.<br>• Handle ad hoc financial tasks, including data entry and spreadsheet management.<br>• Manage document handling processes, such as photocopying, scanning, and filing.<br>• Support CRM database management, ensuring data integrity and accessibility.
