We are looking for an experienced Controller to oversee and manage the financial operations of our organization in Cleveland, Ohio. This role requires a meticulous individual with a solid background in accounting, strong leadership skills, and the ability to thrive in a manufacturing environment.<br><br>Responsibilities:<br>• Manage accounts payable (AP) and accounts receivable (AR) processes to ensure timely and accurate financial transactions.<br>• Oversee the preparation and completion of month-end close procedures, ensuring compliance with accounting standards.<br>• Maintain and reconcile the general ledger, ensuring all entries are accurate and up to date.<br>• Apply cost accounting principles to analyze, track, and report manufacturing expenses.<br>• Supervise and mentor the accounting assistant, fostering their growth and ensuring task completion.<br>• Collaborate with other departments to provide financial insights and support strategic decision-making.<br>• Monitor financial operations to ensure efficiency, accuracy, and adherence to company policies.<br>• Prepare detailed financial reports and analyses for management review.<br>• Identify opportunities for process improvements within the accounting function and implement solutions.
We are looking for a detail-oriented Entry Level Accountant to join our team on a contract basis in Lakewood, Ohio. This role offers a hybrid schedule, with mandatory in-office work on Mondays and Tuesdays and remote work Wednesday through Friday. The position is set for an initial duration of six weeks, with the potential for extension based on business needs.<br><br>Responsibilities:<br>• Process invoices accurately, including data entry for utility and service providers.<br>• Prepare and record month-end journal entries in alignment with accounting standards.<br>• Perform account reconciliations to ensure financial data accuracy and integrity.<br>• Review and process employee expense reports in compliance with company policies.<br>• Collaborate with team members to support ongoing financial operations and reporting.<br>• Assist with resolving discrepancies in accounts receivable and other financial entries.<br>• Maintain organized financial records to support audits and reporting requirements.<br>• Communicate effectively with internal stakeholders regarding accounting processes and updates.
We are looking for a detail-oriented Bookkeeper to join our team in Elyria, Ohio. This is a long-term contract opportunity with the potential for growth and stability. The ideal candidate will play a key role in managing financial transactions, maintaining accurate records, and supporting administrative tasks to ensure smooth business operations.<br><br>Responsibilities:<br>• Accurately enter and process bills, ensuring timely payments.<br>• Conduct regular check runs to maintain organized financial workflows.<br>• Manage billing processes and verify accuracy in all transactions.<br>• Record deposits promptly and maintain up-to-date financial records.<br>• Balance the cash drawer daily to ensure consistency and accuracy.<br>• Schedule appointments for sales staff, managing calendars effectively.<br>• Provide general administrative support to streamline business operations.
<p>We are looking for an organized and detail-oriented Shipping and Receiving Clerk to join our team in Stow, Ohio. This would be a direct hire position with standard business hours. In this role, you will support shipping and receiving operations, ensuring compliance with company standards and international requirements. The ideal candidate will possess strong communication skills, mechanical aptitude, and the ability to manage tasks independently.</p><p><br></p><p>Responsibilities:</p><p>• Assist with shipping and receiving processes, including verifying shipments against purchase orders and maintaining accurate records.</p><p>• Perform material handling tasks such as packing, crating, shipping, and receiving using equipment like lift trucks, tow motors, and cranes.</p><p>• Ensure compliance with international shipping regulations and customs requirements.</p><p>• Compare parts to detailed drawings to ensure accuracy and quality during shipping processes.</p><p>• Maintain effective communication with employees at all levels, as well as suppliers and customers.</p><p>• Manage routine and non-routine projects independently, ensuring timely completion.</p><p>• Organize and maintain warehouse inventory while adhering to safety and housekeeping standards.</p><p>• Create and maintain a safe and orderly workspace in accordance with company policies.</p><p><br></p><p>They do offer a full benefits packaage with PTO and a stable company! If this is a position that you are interested in, please apply today!</p>
<p>The <strong>Signing Services Coordinator</strong> is responsible for managing and coordinating the end-to-end processing of signing services for the company’s customers by building and maintaining strong relationships with both customers and signing agents. The role emphasizes meeting customer expectations while managing vendor performance and controlling costs, as well as ensuring compliance with company standards and industry best practices. </p><p><br></p><p><strong> Key Responsibilities: </strong>Oversee and manage a network of signing agents to ensure a detail oriented and exceptional customer experience. Monitor and process signing service assignments daily to ensure alignment with customer expectations regarding turnaround times and quality standards. Recruit, vet, and onboard experience in signing agents while maintaining up-to-date records of licensing, background checks, errors & omissions (E& O) insurance, certifications, and other required documentation. Negotiate fees with signing agents to increase service efficiency while controlling costs. Ensure compliance with vendor communication standards, fee management policies, and the appropriate use of technology tools. Assign signing service tasks based on factors such as agent qualifications, fees, turnaround times, and past performance metrics. Address correction requests, rework cases, and customer inquiries promptly and professionally. Establish and uphold quality control standards to meet or exceed customer and industry requirements. Actively support department quality control efforts and ensure signing services are processed within compliance guidelines. Maintain accurate records within the company’s tracking systems and monitor incoming service requests in alignment with department processes. Foster clear and courteous communication between vendors and customers, managing status updates in a timely manner. Collaborate with internal quality control teams to set expectations and enforce compliance protocols. This role plays a vital part in ensuring operational efficiency, cost control, and exceptional customer satisfaction while maintaining strong partnerships across both the customer base and signing agent network. The Signing Services Coordinator ensures that all processes are handled with meticulous attention to detail and adherence to performance standards.</p>
<p>We are looking for a dedicated HR Generalist to join our client's team in Solon, Ohio. In this role, you will play a key part in managing employee relations, supporting payroll and benefits administration, and ensuring compliance with HR policies. This position offers an opportunity to contribute to a collaborative environment while helping streamline processes and enhance employee engagement.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee open enrollment processes for employee benefits, including liaising with benefit brokers.</p><p>• Provide backup support for payroll operations, including payroll tax management and ensuring accuracy.</p><p>• Assist in recruitment activities, including posting job openings on platforms such as Indeed and supporting hiring managers.</p><p>• Ensure compliance with labor laws and company policies, delivering clear communication to employees regarding HR-related matters.</p><p>• Generate reports and support automation initiatives within HR processes.</p><p>• Maintain employee records and ensure accuracy within the HRIS system.</p><p>• Offer guidance and support to managers handling recruitment and onboarding tasks.</p><p>• Support system implementation projects, demonstrating aptitude for new HR platforms and tools.</p>
We are looking for an experienced Sr. Accountant to join our team on a contract basis in Mentor, Ohio. This role is ideal for someone with a strong attention to detail and a solid background in accounting practices and financial reporting. You will play a key part in maintaining compliance, supporting audits, and driving process improvements within a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Manage monthly lease accounting activities in compliance with ASC 842 standards and oversee the Lease Accelerator system.<br>• Prepare and review quarterly corporate schedules and year-end financial reports.<br>• Complete detailed and accurate balance sheet account reconciliations and actively participate in annual balance sheet reviews.<br>• Contribute to internal control testing phases, including documentation, interim testing, and year-end compliance assessments.<br>• Standardize and centralize general accounting processes by identifying best practices and implementing process enhancements.<br>• Collaborate with external auditors during quarterly reviews and year-end audits.<br>• Uphold high standards of business ethics and ensure compliance with integrity policies.
We are looking for a detail-oriented Accounting Clerk to join our team in Middlefield, Ohio. This is a fully onsite position that offers an excellent opportunity to grow within the organization. The ideal candidate will have experience in managing financial transactions, vendor invoices, and inventory records while maintaining accuracy and efficiency.<br><br>Responsibilities:<br>• Process and organize financial transactions, ensuring accuracy and compliance with company policies.<br>• Match vendor invoices with purchase orders to verify payment details.<br>• Manage customer credit card charges and ensure proper allocation.<br>• Enter vendor invoices into accounting software and prepare accounts payable documentation.<br>• Support the Purchasing VP by assisting with administrative and accounting tasks.<br>• Assist the Controller by posting inventory and sales batches.<br>• File and maintain records of paid vendor invoices for future reference.<br>• Prepare bank deposit slips and record customer cash receipts in the accounting system.<br>• Collaborate with team members to ensure timely and accurate financial reporting.
<p>We are looking for an experienced Purchaser to join our clients team in Westlake, Ohio. This role is ideal for someone with knowledge in procurement processes, vendor management, and team leadership. You will play a vital part in maintaining efficient purchasing operations, ensuring quality standards, and driving performance metrics.</p><p><br></p><p>Responsibilities:</p><p>• Oversee purchasing activities, with a focus on electrical equipment procurement.</p><p>• Manage a team of 2-3 direct reports, including hiring, training, and performance evaluations.</p><p>• Review and approve invoices and purchase orders to maintain compliance with company policies.</p><p>• Coordinate with vendors to manage bids, address corrective actions, and monitor customer feedback.</p><p>• Prepare and process purchase orders and bill of materials for project planning and execution.</p><p>• Provide accurate estimates for material requirements to support project needs.</p><p>• Maintain vendor profiles and relationships to ensure consistent quality and service.</p><p>• Collaborate with internal teams to align purchasing strategies with organizational objectives.</p>
<p><strong>Position Overview:</strong></p><p>We are seeking a highly detailed and organized Accounting Clerk to join our team in Akron, Ohio. In this long-term contract role, you will play an integral part in managing customer master data while supporting various accounting functions within the manufacturing industry. This is a great opportunity to enhance your expertise in accounts payable, accounts receivable, and data management while working collaboratively in a dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Master Data Management</strong>: Accurately input, update, and maintain complex customer master data records while adhering to high-quality standards.</li><li><strong>Accounts Receivable Support</strong>: Assist with invoice tracking, payment reconciliation, and resolving discrepancies in customer accounts.</li><li><strong>Accounts Payable Operations</strong>: Manage vendor communications, handle invoice approval workflows, and support payment processing tasks.</li><li><strong>Data Analysis</strong>: Utilize spreadsheet tools, particularly Microsoft Excel, for organizing, analyzing, and reporting financial data.</li><li><strong>Quality Control</strong>: Conduct regular audits and ensure the integrity of accounting information and records.</li><li><strong>Process Improvement</strong>: Collaborate with team members to identify opportunities for streamlining workflows and improving efficiency in accounting operations.</li><li><strong>Administrative Assistance</strong>: Provide general administrative support to ensure the smooth execution of day-to-day accounting tasks.</li><li><strong>Attention to Detail</strong>: Maintain accuracy in all tasks to prevent errors, inconsistencies, or delays in operations.</li></ul>
<p>We are seeking a skilled <strong>Accounts Payable Specialist</strong> to join our team in Massillon, Ohio. This long-term contract role offers the opportunity to manage vital accounts payable operations with a focus on accuracy, efficiency, and process optimization. As a key contributor to the finance team, you will handle invoice processing, reconciliation, and payment management while leveraging modern tools and driving process improvements.</p><p><br></p><p>In this role, you will process and code invoices in compliance with company policies and ensure proper management of freight bill clearing and associated disbursements. You'll collaborate closely with cross-functional teams, reconciling vendor accounts and resolving discrepancies to maintain precise financial records. Additionally, responsibilities include executing ACH payments, overseeing check runs, and effectively utilizing Dynamics 365 Finance & Operations to enhance workflow efficiency.</p><p><br></p><p>You'll also have the opportunity to support advanced initiatives such as machine learning applications for invoice capture and assist with system upgrades or transitions to ensure seamless operations. Maintaining organized documentation and compliance with financial regulations will be an integral part of your role, as will providing reporting and support for accounts payable activities.</p><p><br></p><p>This position is ideal for candidates with a passion for efficiency, a deep understanding of accounts payable processes, and an eagerness to contribute to continuous improvement initiatives within a dynamic environment.</p><p><br></p>
<p>We are looking for a detail-oriented Accounting Clerk to join our team in Willowick, Ohio. In this role, you will handle a variety of financial tasks, including accounts payable, accounts receivable, payroll processing, and bank transactions. The ideal candidate will be organized, proactive, and capable of managing multiple responsibilities efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable by following up with vendors, managing invoices, and resolving discrepancies.</p><p>• Handle accounts receivable tasks such as processing payments, generating account statements, and collecting overdue balances.</p><p>• Manage banking activities, including deposits, transfers, and generating checks, as well as occasional trips to the bank.</p><p>• Assist with payroll processing and ensure accuracy in employee wage changes and vacation records.</p><p>• Create and submit invoices promptly while maintaining organized records and files.</p><p>• Oversee rental property accounts, including payment tracking and account history management.</p><p>• Perform account reconciliations and generate periodic financial reports.</p><p>• Maintain office supplies inventory and handle purchasing as needed.</p><p>• Follow up with customers to address inquiries and ensure timely communication.</p><p>• Support company credit card management and assist with related transactions.</p><p><br></p><p>They do offer a full benefits package; medical/dental/vision, 401K, paid holidays, PTO, and more!! Apply today if you are interested! </p>
We are looking for a Funding Reconciliation Specialist - AP to join our team in Highland Hills, Ohio. In this role, you will play a key part in ensuring accurate financial processes by overseeing funding reconciliations and educating clients and colleagues on best practices. This is a long-term contract position ideal for individuals with strong analytical skills and a keen attention to detail.<br><br>Responsibilities:<br>• Retrieve and review financial data from designated systems on a daily basis to ensure accuracy.<br>• Determine the optimal methods for utilizing systems to execute funding and reconciliation processes effectively.<br>• Provide recommendations and implement strategies to improve funding operations and streamline workflows.<br>• Collaborate closely with service and implementation teams to support prospective clients using company systems.<br>• Track and maintain metrics related to system usage and process efficiency.<br>• Educate both external clients and internal teams on funding procedures to enhance understanding and adherence.<br>• Perform routine reconciliations and true-ups to ensure financial accuracy and compliance.<br>• Assist with additional tasks as assigned to support operational goals.
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Willoughby, Ohio. In this role, you will play a key part in managing vendor invoices, ensuring accurate coding, and maintaining smooth payment processes. This is a great opportunity for someone with strong problem-solving skills and a solid understanding of general ledger coding.<br><br>Responsibilities:<br>• Process vendor invoices, including matching, batching, and ensuring proper coding.<br>• Reconcile and manage credit card statements to maintain accurate financial records.<br>• Post payments manually into the accounting system and ensure data accuracy.<br>• Utilize problem-solving and critical thinking skills to resolve discrepancies effectively.<br>• Create templates for general ledger postings to maintain consistency and accuracy.<br>• Work with Automated Clearing House (ACH) transactions and perform check runs as needed.<br>• Maintain a deep understanding of general ledger codes to support accurate financial reporting.<br>• Operate within Infor and Orbital systems to process transactions efficiently.
We are looking for an experienced Cyber Security Administrator to join our team in Cleveland, Ohio. In this role, you will be responsible for safeguarding our organization's digital assets by implementing robust security measures, monitoring threats, and ensuring compliance with industry standards. This position requires a proactive individual with a strong ability to analyze risks and develop solutions to enhance overall cybersecurity posture.<br><br>Responsibilities:<br>• Oversee and manage cloud security across platforms like Azure and Microsoft 365 to ensure adherence to security standards.<br>• Monitor security events in real-time using advanced tools, conducting forensic investigations when necessary.<br>• Administer Identity and Access Management systems, including privileged access controls, to enforce least privilege principles.<br>• Evaluate technologies and implement protocols to prevent unauthorized access to networks and systems.<br>• Develop and deploy Data Loss Prevention solutions to protect sensitive information against unauthorized access or sharing.<br>• Automate routine tasks and optimize workflows to enhance team efficiency and capabilities.<br>• Maintain and update Security Information and Event Management (SIEM) systems for centralized threat detection and analysis.<br>• Prepare formal reports, including incident documentation, root cause analyses, and after-action reviews.<br>• Revise and maintain incident response and business continuity plans to ensure swift handling of security incidents.<br>• Conduct security awareness training to educate employees on best practices and emerging threats.
We are looking for a skilled Grant Accountant to join our team in Parma, Ohio. This is a Contract-to-Permanent opportunity offering hybrid work flexibility after initial in-office training. The ideal candidate will have extensive experience in grant financial management and accounting processes, with the ability to ensure compliance with federal, state, and local guidelines.<br><br>Responsibilities:<br>• Manage and maintain grant ledgers by forecasting expenses and recording actual expenditures for multiple entities.<br>• Ensure compliance with federal, state, and local reporting requirements, staying updated on evolving guidelines.<br>• Crosscheck and verify data across various systems, including financial accounting, payroll, and reporting platforms.<br>• Prepare invoices, reconcile grant expenses, and process requests for payments to funding agencies.<br>• File cash requests for grants and provide necessary financial information to support month-end close activities.<br>• Assist with audits, including federal, state, and compliance audits related to multiple entities.<br>• Utilize advanced Excel skills to manage large workbooks and track grant-related data.<br>• Collaborate with teams to discuss grant processes and provide detailed support as needed.<br>• Handle multiple projects and adapt to dynamic situations effectively.<br>• Perform other duties as assigned to support organizational goals.
We are looking for an experienced Project Manager to oversee complex initiatives and drive their successful completion in a dynamic service-oriented environment. Based in Westlake, Ohio, this role requires a proactive leader who excels in client relations, strategic planning, and team collaboration. The ideal candidate will bring industry expertise, exceptional organization skills, and a solution-driven mindset to every aspect of project management.<br><br>Responsibilities:<br>• Plan, execute, and oversee complex projects while ensuring alignment with client objectives and organizational goals.<br>• Manage client relationships effectively, addressing issues and fostering strong partnerships.<br>• Lead project teams to meet deadlines and deliver high-quality outcomes, balancing competing priorities.<br>• Develop and implement strategic plans, including process improvements and scope management.<br>• Provide training and education to clients, ensuring smooth adoption of project deliverables.<br>• Resolve conflicts and navigate challenges with resource planning and utilization.<br>• Maintain detailed documentation and follow-up processes to ensure project transparency and accountability.<br>• Apply critical thinking and problem-solving skills to identify and address project risks.<br>• Collaborate with stakeholders at all levels to ensure effective communication and alignment.<br>• Utilize tools such as Agile Scrum methodologies and Atlassian Jira for project tracking and optimization.
We are looking for a skilled Software Developer to join our dynamic team in Cleveland, Ohio. This role offers the opportunity to work on innovative projects involving custom application development, data integrations, and reporting solutions. The position is hybrid, with remote work on Mondays and Fridays, and onsite collaboration from Tuesday to Thursday.<br><br>Responsibilities:<br>• Develop and maintain custom internal applications using technologies such as C#, .NET, ASP.NET, and Blazor.<br>• Create and manage data integrations to ensure seamless communication between systems.<br>• Design and implement reporting solutions to support business decision-making.<br>• Collaborate with cross-functional teams to gather requirements and deliver high-quality software solutions.<br>• Utilize Git and Azure DevOps for version control and project management.<br>• Explore and incorporate new technologies, including React, Vue, Python, Graph, LayoutLM, and Azure Databases.<br>• Optimize application performance and ensure scalability.<br>• Adhere to coding standards and best practices to maintain code quality.<br>• Provide technical support and troubleshoot issues as needed.<br>• Stay updated on industry trends and advancements to enhance development processes.
<p><strong>Contract Medical Billing/Claims/Collections Specialist</strong></p><p><br></p><p><em>Location: Remote, Northeast Ohio (Canton, OH-Based)</em></p><p><br></p><p>We are seeking a detail-oriented and experienced Medical Billing/Claims/Collections Specialist to join our talented team on a contract basis. This role is critical for ensuring accurate coding processes, maintaining compliance with revenue integrity standards, and optimizing charge capture workflows. Although this position is fully remote, candidates must reside within the Northeast Ohio area to foster seamless collaboration with local teams and stakeholders. A coding certification is preferred to demonstrate expertise in industry standards and best practices.</p><p><strong>Responsibilities:</strong></p><ul><li>Accurately assign diagnostic and procedural codes for outpatient and inpatient billing to guarantee precise charge capture.</li><li>Conduct coding audits to identify missing documentation or discrepancies impacting revenue generation.</li><li>Ensure consistent compliance with coding and reimbursement guidelines while adhering to relevant industry standards.</li><li>Educate healthcare providers on coding specificity and quality indicators to enhance documentation accuracy and streamline workflows.</li><li>Track and report open encounters and zero charges proactively to relevant personnel.</li><li>Collaborate with department leaders, healthcare providers, and organizational leadership to address coding concerns or identify optimization opportunities.</li><li>Meet or exceed established productivity and quality benchmarks for coding tasks.</li><li>Support revenue cycle and clinical teams in performing additional administrative functions as required.</li><li>Stay current with coding policies, guidelines, and healthcare industry trends to uphold best practices.</li><li>Utilize hospital software applications and Microsoft Office tools effectively to accomplish daily responsibilities with efficiency.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>A coding certification (e.g., CPC, CCS, or equivalent) is strongly preferred.</li><li>Proven experience in medical billing, claims, and collections.</li><li>Expertise in diagnostic and procedural coding, coupled with familiarity with audit processes and revenue cycle optimization.</li><li>Knowledge of relevant coding guidelines and reimbursement policies.</li><li>Strong communication skills and an ability to work collaboratively with healthcare professionals and cross-functional teams.</li><li>Proficient in healthcare software applications and Microsoft Office Suite.</li></ul><p><strong>Why Join Us?</strong></p><p>This opportunity allows you to contribute to the smooth operation of a respected healthcare organization while working in a flexible remote environment. Be a part of a dynamic environment with a mission to make healthcare administration seamless and efficient.</p><p>Apply now to make an impact in the healthcare industry while showcasing your skills and expertise.</p><p><br></p><p>Want to build your career in healthcare? </p>
We are looking for a skilled AIA Billing Specialist to join our team in Youngstown, Ohio. This long-term contract position offers an exciting opportunity to contribute to our billing operations and accounts receivable processes. The ideal candidate will have a strong background in AIA billing and be proficient in Foundations software, ensuring the accuracy and efficiency of financial transactions.<br><br>Responsibilities:<br>• Prepare and submit detailed and accurate AIA progress billings in compliance with established procedures.<br>• Utilize Foundations software to manage billing processes and oversee accounts receivable operations.<br>• Track payments and address any discrepancies to ensure timely resolutions.<br>• Maintain organized and thorough billing records to support audits and regulatory compliance.<br>• Handle administrative tasks associated with invoicing and financial documentation.<br>• Collaborate with internal teams and external clients to resolve billing inquiries and provide exceptional service.<br>• Identify opportunities for process improvements within the billing and accounts receivable functions.<br>• Support the financial team by ensuring all invoices align with project timelines and requirements.
We are looking for a detail-oriented Staff Accountant to join our team in Beachwood, Ohio. This role involves managing essential accounting tasks, including financial reporting and tax preparation, to support our organization's financial health and compliance. If you are passionate about accuracy and have an interest in nonprofit accounting, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee daily accounting activities, including the accurate recording of investment transactions.<br>• Prepare comprehensive financial reports for endowment funds, charitable trusts, and supporting foundations, ensuring data integrity and clarity.<br>• Generate schedules for year-end consolidation and draft footnotes for external audits.<br>• Assist with the preparation of tax filings, including the organization’s 990 forms.<br>• Complete tax returns for charitable trusts and supporting foundations, adhering to regulatory requirements.<br>• Collaborate on special projects and additional tasks as assigned to support organizational goals.
<p><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are looking for a personable and detail-oriented <strong>Customer Service Representative</strong> to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Customer Interaction:</strong> Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source: Robert Half Salary Guide)</li><li><strong>Problem Solving:</strong> Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.</li><li><strong>Digital Proficiency:</strong> Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source: Robert Half Salary Guide)</li><li><strong>Service Excellence:</strong> Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.</li><li><strong>Operational Efficiency:</strong> Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source: Robert Half Salary Guide)</li></ol><p><strong>Qualifications and Skills:</strong></p><ul><li>Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.</li><li>Strong computer literacy, including proficiency with CRM systems and automation tools.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Adaptive problem-solving and decision-making abilities in a dynamic environment.</li><li>Strong organizational skills and attention to detail to manage multiple requests effectively.</li><li>A professional and service-oriented demeanor at all times.</li></ul><p><strong>Additional Information:</strong></p><p>With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.</p><p><br></p><p>Interested in joining a forward-thinking team? <strong>Apply today!</strong></p>
<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
We are looking for an Accounts Receivable Specialist to join our team in Strongsville, Ohio. This is a contract role with the potential to transition into a permanent position depending on employee status. The ideal candidate will bring expertise in accounts receivable processes, a proactive attitude, and strong attention to detail. This position requires 100% onsite presence and offers an opportunity to contribute to a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Manage an assigned portfolio of customer accounts, ensuring timely communication and resolution of issues with accounts payable departments.<br>• Conduct regular reviews of accounts to ensure accurate reporting, including aging invoices and deduction tracking.<br>• Post and reconcile unapplied cash within the same fiscal month to maintain financial accuracy.<br>• Analyze and resolve customer deductions within 45 days of posting, driving timely resolutions.<br>• Monitor accounts for bad debt or reserve requirements, promptly escalating critical issues to supervisors.<br>• Utilize Excel for formatting, formulas, VLookups, and pivot tables to generate accurate reports and analysis.<br>• Navigate various customer portals to manage account information and resolve discrepancies.<br>• Issue credits to customers as required, ensuring proper documentation and compliance.<br>• Collaborate with internal teams to address sensitive issues and support organizational objectives.<br>• Execute additional tasks and projects as assigned by management to support overall operations.
We are looking for an experienced Tax Director/Manager to join our team in Beachwood, Ohio. This role involves leading tax-related activities, managing financial reporting, and supervising accounting staff to ensure compliance and accuracy. If you have a strong background in corporate tax and accounting, this is an excellent opportunity to contribute your expertise and leadership skills.<br><br>Responsibilities:<br>• Manage and oversee daily financial reporting and accounting operations, including the review and approval of journal entries.<br>• Prepare and review components of interim and annual financial reports to ensure accuracy and compliance.<br>• Supervise and guide a team of 2-3 accountants and bookkeepers, providing leadership and support.<br>• Direct and coordinate all tax-related filings and activities, including returns and estimates for the Federation, Trusts, and Supporting Foundations.<br>• Conduct reviews of monthly bank reconciliations to maintain financial integrity.<br>• Offer guidance and assistance in preparing financial documents for audits or other organizational needs.<br>• Collaborate on additional tasks and projects as assigned to support organizational goals.
