We are looking for an experienced ERP Integration Manager to oversee and optimize NetSuite applications for a hospitality-focused organization in Palmetto, Florida. This role requires a proactive individual who can streamline workflows, improve system performance, and collaborate with internal teams to enhance operational efficiency. The ideal candidate will have a strong technical background and a proven ability to manage system configurations and integrations.<br><br>Responsibilities:<br>• Administer and maintain the NetSuite platform, including user roles, permissions, custom forms, records, dashboards, and saved searches.<br>• Monitor system performance and collaborate with NetSuite support to troubleshoot and resolve technical issues.<br>• Design and implement automated workflows using SuiteFlow to enhance business processes, including approvals, notifications, and alerts.<br>• Collaborate with internal teams to gather and document functional and technical requirements, translating them into system configurations or specifications for developers.<br>• Develop and maintain customized reports, analytics, and dashboards to provide actionable insights, with a focus on Finance and Operations.<br>• Facilitate system integrations using APIs or middleware solutions, ensuring compliance with security and operational standards.<br>• Lead initiatives for system upgrades, module implementations, and enhancements, while evaluating third-party applications to meet project objectives.<br>• Provide training and create documentation to support end-users in maximizing system functionalities.<br>• Assist HR teams with tasks such as generating reports, updating system configurations, and managing settings.<br>• Act as a resource for handling escalations or providing backup support during absences.
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>We are looking for an experienced IT Security Manager/Production Lead Type, over 1 direct report in IT Infrastructure Administration, to take ownership of our organization's information security initiatives. This role involves leading and advancing our security program across various environments while mentoring and managing a direct report. You will collaborate closely with cross-functional teams, including Engineering, DevOps, Product, and Legal, to ensure a secure and compliant infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and implement the organization's security program across cloud, application, network, endpoint, identity, and SaaS platforms.</p><p>• Conduct vulnerability assessments, penetration testing, threat modeling, and security code reviews for web applications.</p><p>• Manage the incident response lifecycle, including detection, triage, containment, recovery, and post-incident reporting.</p><p>• Administer and enhance security tools and systems such as identity management, threat detection, and compliance monitoring.</p><p>• Strengthen access controls and identity management processes, ensuring privileged access and Zero Trust principles are upheld.</p><p>• Evaluate vendors and SaaS providers for security risks and oversee third-party risk management.</p><p>• Lead security awareness training sessions and simulate phishing campaigns to educate employees.</p><p>• Maintain compliance with frameworks like SOC 2 and ISO 27001, and coordinate audit activities.</p><p>• Develop and enforce security policies, standards, and procedures tailored to organizational needs.</p><p>• Mentor and manage a Security Analyst, supporting their growth through regular check-ins and performance reviews.</p>
