We are looking for a skilled Operations Technician to oversee and optimize the daily functions of our in-house Policy Management System in New York, New York. This role is vital in ensuring the seamless handling of policy documentation, endorsements, and payment processing for invoicing. The ideal candidate will act as the go-to expert for U.S. operations, offering guidance and support to both domestic and international teams.<br><br>Responsibilities:<br>• Supervise daily operations within the policy management system to ensure precision and timely handling of transactions.<br>• Collaborate with brokers and clients to draft, update, and verify policy-related documentation.<br>• Administer the full lifecycle of policy records, including endorsements and invoicing processes.<br>• Provide training and assistance to global teams on system usage, ensuring adherence to standards and compliance.<br>• Analyze operational data to uncover trends, inefficiencies, and opportunities for improvement.<br>• Design and maintain dashboards and reports using advanced Excel functionalities and visualization tools.<br>• Ensure the accuracy and integrity of data across various platforms, addressing system enhancement needs when required.<br>• Contribute to system upgrades or transitions by offering expertise and operational support.
Scentbird's accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.<br><br>Responsibilities:<br>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.<br>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)<br>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.<br>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications<br>• Support integration projects with external vendors and actively contribute to requirements development.<br>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.<br>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS<br>• Troubleshoot and analyze software issues related to fulfillment and other operational technologies<br>Qualifications:<br>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.<br>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.<br>• Experience performing rigorous software testing and validation in Agile environments.<br>• Ability to read, interpret, and communicate API functionality effectively.<br>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.<br>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.<br>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.<br>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.<br>• A passion for continuous learning and adapting quickly to evolving challenges.<br>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.
