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26 results for Desktop Support Analyst in City of Orange, NJ

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly. Responsibilities: • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues. • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity. • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees. • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance. • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance. • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing. • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
2026-05-19T12:38:41Z

Help Desk/Desktop Support Analyst

Tarrytown, NY
onsite
Temporary to Hire
22.00 - 27.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices. Responsibilities: • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues. • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users. • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls. • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4. • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines. • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform. • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.
2026-05-21T14:18:42Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction. Responsibilities: • Provide timely and efficient technical support to address user issues related to hardware, software, and network systems. • Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10. • Manage user accounts and permissions within Active Directory, ensuring secure access controls. • Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions. • Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues. • Deliver clear guidance and training to users on system functionalities and best practices. • Collaborate with team members to escalate complex technical issues and implement solutions. • Maintain up-to-date knowledge of system updates and security protocols to enhance support services. • Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution. • Contribute to the development of support procedures and documentation to improve efficiency.
2026-05-12T15:28:45Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T14:24:06Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.16 - 25.66 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T14:28:42Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.59 - 23.84 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T14:34:07Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T18:54:04Z

PC Technician

South Plainfield, NJ
onsite
Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently. Responsibilities: • Provide comprehensive desktop and PC support across main and satellite office locations. • Troubleshoot and maintain printers, including high-volume and specialized label printers. • Offer basic support for NetSuite and assist with related system issues. • Manage and support the RingCentral communication platform. • Maintain and troubleshoot security camera systems to ensure functionality. • Address and resolve hardware and software issues in a Windows/Microsoft environment. • Collaborate with a small IT team to ensure seamless technology operations. • Travel occasionally to satellite locations to provide on-site technical support. • Respond promptly to reactive troubleshooting needs in a fast-paced environment. • Assist with general IT support tasks as they arise across business operations.
2026-05-18T14:18:50Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T14:28:42Z

Business Analyst

Princeton, NJ
onsite
Permanent / Full Time
80000.00 - 130000.00 USD / Yearly
We are seeking an experienced Business Analyst with a strong background in the Property & Casualty Insurance industry to support complex technology initiatives. This role will partner with business stakeholders, technical teams, and third-party vendors to gather, analyze, and document functional requirements for underwriting, claims, and data-focused projects.The ideal candidate brings deep knowledge of the P& C insurance domain, particularly underwriting operations and policy administration, along with strong technical analysis skills and the ability to translate business needs into clear requirements.Key Responsibilities:<ul><li>Gather, analyze, and document business and functional requirements for complex IT projects.</li><li>Work closely with business users, developers, architects, QA teams, infrastructure teams, and software vendors to ensure requirements are clearly defined and delivered on time.</li><li>Support initiatives related to underwriting, claims applications, data integration, and data quality.</li><li>Translate business processes and needs into detailed functional specifications, workflows, and use cases.</li><li>Partner with stakeholders to improve system functionality and support business objectives across the insurance policy lifecycle.</li><li>Assist with requirements validation, testing support, and issue resolution throughout the project lifecycle.</li><li>Identify opportunities where technology can improve operational efficiency and business outcomes.</li></ul>
2026-04-30T13:04:07Z

Lead Business Intelligence Analyst (w/ Management exp)

Florham Park, NJ
onsite
Permanent / Full Time
140000.00 - 175000.00 USD / Yearly
This role is responsible for data aggregation, data quality, reporting, and trend analysis to evaluate program and pharmacy performance. The individual must be skilled in querying and analyzing data, while also supporting end users in interpreting and visualizing insights. Success in this role requires translating business needs into technical solutions that drive accurate and actionable reporting. Key Responsibilities<ul><li>Translate business requirements into technical specifications to support data analysis and visualization</li><li>Develop a strong understanding of stakeholder objectives to create clear, impactful dashboards and reports</li><li>Write SQL queries and generate reports by extracting accurate data from multiple databases</li><li>Design and build interactive dashboards and reports using Power BI</li><li>Analyze data to identify trends, optimize processes, and deliver timely insights</li><li>Evaluate datasets for accuracy, completeness, and scope; explain anomalies or inconsistencies</li><li>Support pharmaceutical manufacturer clients with data requests, reporting, and insights</li><li>Aggregate data from multiple sources to support reporting needs</li><li>Investigate and resolve data discrepancies using SQL or statistical analysis tools</li><li>Manage daily reporting and trend analysis for multiple programs</li><li>Ensure reports meet program requirements and are delivered accurately and on time</li><li>Collaborate effectively with cross-functional teams to achieve shared objectives</li><li>Develop reporting solutions by assessing information needs, consulting with users, analyzing workflows, and following the software development lifecycle</li><li>Maintain compliance with all applicable healthcare data privacy regulations, including HIPAA</li></ul>Performance CriteriaPerformance is measured by the accuracy, quality, and timeliness of reporting, as well as effective communication with internal teams and external stakeholders. Meeting performance targets across assigned programs is essential.
2026-05-20T18:38:49Z

Senior Business Analyst- Actimize

New York, NY
remote
Temporary / Contract
95.00 - 110.00 USD / Hourly
We are looking for an experienced Senior Business Analyst- Actimize to support complex analytics and financial technology initiatives. This Long-term Contract opportunity is ideal for a detail-oriented candidate who can translate business needs into detailed documentation, partner closely with technical teams, and drive data-focused Actimize implementation efforts. The role requires strong analytical thinking, hands-on experience with reporting and visualization tools, and the ability to contribute to testing and solution validation across the project lifecycle. Responsibilities: • Gather stakeholder needs and convert business objectives into well-structured business requirement documents for Actimize-related initiatives. • Work with technical and functional teams to define data requirements, process flows, and solution specifications that support successful implementation outcomes. • Analyze large and complex data sets using SQL and related tools to identify trends, validate requirements, and support decision-making. • Create dashboards and reporting outputs in Power BI to communicate project insights, operational metrics, and implementation progress. • Support testing activities by developing test scenarios, coordinating validation efforts, and confirming that Actimize solutions align with documented requirements. • Collaborate with cross-functional partners to resolve gaps, clarify business rules, and improve the quality of deliverables throughout the project. • Leverage business intelligence and data modeling tools to document source-to-target relationships and support solution design discussions.
2026-04-30T02:18:43Z

Data Analyst

Morristown, NJ
onsite
Temporary / Contract
51.46 - 59.59 USD / Hourly
We are looking for a Data Analyst to join a healthcare organization in Morristown, New Jersey. This Long-term Contract position will focus on shaping scalable data structures that support analytics, reporting, and enterprise data initiatives. The role works closely with technical and business teams to turn complex information needs into well-organized, high-performing data solutions. This opportunity is ideal for someone who is detail oriented, brings strong data modeling expertise, and can contribute in a regulated environment. Responsibilities: • Create and refine conceptual, logical, and physical data models across relational, dimensional, and non-relational platforms. • Produce and maintain entity relationship diagrams, data flow artifacts, and supporting documentation that align with organizational standards. • Work alongside engineers, architects, and analysts to ensure data designs enable reliable ingestion, transformation, and reporting processes. • Convert business needs into efficient database structures that support performance, scalability, and long-term usability. • Review model designs for consistency and quality while promoting sound modeling practices across the team. • Maintain metadata, business definitions, lineage details, and data dictionaries to improve transparency and governance. • Support warehouse and mart design by developing schemas suited for analytics and downstream reporting needs. • Investigate and address issues related to data integrity, duplication, and quality through thoughtful structural design. • Contribute to governance and cataloging efforts that improve standardization and enterprise data management. • Deliver modeling outputs within an Agile framework, partnering with teams through iterative sprint cycles.
2026-05-18T13:38:43Z

Data Analyst Basic (1-3 years)

Manhattan, NY
remote
Temporary / Contract
27.00 - 28.00 USD / Hourly
We are looking for a detail-oriented Data Analyst to support business analysis initiatives in Manhattan, New York. This Long-term Contract position focuses on transforming project needs into tailored data outputs, delivering clear insights that help project managers make informed decisions. The role also involves evaluating operational workflows, identifying meaningful data points, and using technical tools such as Snowflake and regular expressions to improve reporting accuracy and efficiency. Responsibilities:• Develop customized data reports based on project specifications and business needs.• Manage the full data reporting lifecycle, from gathering requirements through final delivery of actionable outputs.• Extract, validate, and organize key information to support project managers in planning and decision-making.• Review business processes to identify opportunities where data analysis can improve performance and visibility.• Create and maintain regular expression rules to structure, classify, or filter data effectively.• Write and execute Snowflake queries to retrieve, analyze, and prepare datasets for reporting purposes.• Ensure data results are accurate, consistent, and presented in formats aligned with stakeholder expectations.
2026-05-13T14:38:49Z

Senior Financial Analyst

New York, NY
onsite
Permanent / Full Time
130000.00 - 170000.00 USD / Yearly
Our valued client, a globally recognized leader in the professional services industry, is seeking a highly qualified Senior Financial Analyst to join their team. This organization is known for its commitment to financial excellence, operational integrity, and collaboration. While technical expertise is critical, cultural alignment is equally important. Teamwork, integrity, and commitment are foundational values that shape the company’s relationships with clients, colleagues, and communities worldwide. Reporting directly to the Manager of FP& A, the Senior Financial Analyst will play a pivotal role in company-wide financial reporting, forecasting and strategic analysis. This is a highly visible role with direct exposure to the CFO and executive leadership team. The ideal candidate is not only technically strong but also a strategic thinker and effective communicator, capable of translating complex financial insights into actionable business recommendations. This individual will take ownership of P& L performance and help drive profitability and long-term success across the organization.Along with an extremely competitive compensation structure, the organization offers top of the line benefits and an easily accessible office in Midtown, NY. Key Responsibilities<ul><li>Lead monthly and quarterly financial reporting and forecasting processes</li><li>Support the annual profit planning cycle, including economic analysis and development of financial models to assess risk and opportunity</li><li>Build and maintain complex financial models; conduct ad-hoc analyses to support executive decision-making</li><li>Prepare executive-level presentations and partner with senior management to evaluate strategic initiatives</li><li>Drive continuous improvement initiatives to enhance reporting processes and operational efficiency</li></ul>
2026-05-05T18:43:47Z

Sr Financial Analyst

Princeton, NJ
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
100,000 - 120,000 Benefits:<ul><li>Medical, Dental, Vision</li><li>Competitive Salary, Annual Bonuses, 401(k) with Company Match, and Business Travel Reimbursement</li><li>Flexible work environment</li><li>Tuition Reimbursement</li><li>PTA</li><li>Casual Fridays</li><li>In house technical training</li></ul> Responsibilities:• Conduct in‑depth financial analysis, including reviewing financial statements, performing scenario modeling, and identifying key trends.• Build and maintain sophisticated financial models to support strategic initiatives and resource planning.• Develop dashboards and standardized reporting tools using Excel, Power BI, and other analytics platforms to produce clear, actionable insights.• Track and evaluate key performance indicators (KPIs) and operational drivers to highlight opportunities for improvement.• Assist in the budgeting process by collaborating with department leaders to align spending with organizational priorities.• Prepare monthly management discussion & analysis (MD& A) reports for senior leadership and relevant stakeholders.• Work across departments to ensure financial data is consistent, accurate, and aligned with reporting standards.• Support the preparation of financial presentations and reports for board meetings and other executive forums.• Contribute to long‑range planning by creating dynamic models and evaluating various growth scenarios.• Identify opportunities to enhance reporting processes and design new tools that improve data visibility and analytical efficiency.
2026-05-15T12:38:46Z

Data Analyst

Somerset, NJ
onsite
Temporary to Hire
45.60 - 52.80 USD / Hourly
We are looking for a Data Analyst to join a team in Somerset, New Jersey and turn complex information into actionable insight that strengthens fraud detection efforts. This contract opportunity with potential for a permanent role is ideal for someone who combines strong analytical thinking with practical experience identifying suspicious patterns, supporting investigations, and improving anti-fraud decision-making. The role offers the chance to work closely with business partners to interpret data, surface risk trends, and contribute to a more proactive fraud strategy. Responsibilities: • Examine large data sets to identify unusual activity, emerging fraud patterns, and indicators of potential risk. • Create reports, dashboards, and analytical summaries that help stakeholders monitor fraud performance and make informed decisions. • Partner with investigation and business teams to translate data findings into practical actions that support fraud prevention efforts. • Evaluate transactional and behavioral information to uncover trends, root causes, and opportunities to reduce exposure. • Support fraud investigations by gathering, organizing, and interpreting relevant data from multiple sources. • Refine analytical methods and detection approaches to improve accuracy, efficiency, and responsiveness in anti-fraud initiatives.
2026-05-18T14:34:07Z

SAP Finance (FICO) Solution Specialist

Brooklyn, NY
onsite
Temporary / Contract
59.38 - 68.75 USD / Hourly
We are looking for an SAP Finance (FICO) Solution Specialist to support manufacturing operations through expert ERP consulting and finance process optimization in Brooklyn, New York. This Long-term Contract position focuses on translating business needs into practical SAP solutions, partnering with stakeholders to improve financial workflows and system performance. The ideal candidate will combine strong functional knowledge with technical coordination skills to deliver well-structured documentation, reliable configurations, and integrated solutions across enterprise platforms. Responsibilities: • Partner with finance and business teams to gather operational needs and convert them into clear functional specifications and business requirement documents. • Configure and refine SAP FICO solutions to align system capabilities with accounting, reporting, and manufacturing-related financial processes. • Work with technical teams to support client-side scripting and API-based integrations that enhance system usability and data exchange. • Oversee configuration activities, maintain solution integrity, and ensure changes are documented and controlled throughout the project lifecycle. • Collaborate with cross-functional stakeholders to identify process improvements and recommend scalable ERP solutions. • Support solution design reviews, testing efforts, and issue resolution to promote stable and effective system performance. • Coordinate with development resources on connected platform needs, including Salesforce-related requirements where integration or process alignment is needed. • Create and maintain clear project documentation, including process flows, requirements artifacts, and configuration records.
2026-04-28T14:43:48Z

Sr Software Engineer (C#, Python, React, Azure, DevOps)

Morristown, NJ
remote
Permanent / Full Time
145000.00 - 150000.00 USD / Yearly
The Senior Software Engineer is a hands-on technical leadership position responsible for designing, building, and maintaining high-quality software solutions. This role emphasizes both individual development work and ownership of design decisions for features and subsystems. Modern tools, including AI-assisted development and architectural support, are leveraged to drive delivery while maintaining accountability for technical outcomes. Responsibilities: <ul><li>Design, implement, test, and maintain scalable, secure, and reliable applications and services.</li><li>Act as a senior technical contributor, with responsibility for the design and implementation of features and subsystems.</li><li>Contribute actively to development tasks, applying advanced coding expertise in several programming languages and frameworks.</li><li>Participate in architectural discussions and support incremental evolution of systems with team leads.</li><li>Conduct code reviews and mentor engineering team members, fostering best practices and ongoing improvement.</li><li>Translate requirements from product owners, business analysts, and stakeholders into technical solutions.</li><li>Identify and mitigate technical risks in assigned systems and projects.</li><li>Support and enhance cloud-based applications (Azure, AWS) with emphasis on performance, reliability, and scalability.</li><li>Collaborate effectively with onshore and offshore teams to ensure successful project execution.</li><li>Keep abreast of industry trends and new technologies to encourage innovation.</li><li>Utilize AI-assisted tools to expedite design, documentation, and implementation, while ensuring technical quality.</li><li>Lead and support AI-related initiatives, drawing on prior experience with AI/ML technologies; recommend and implement suitable AI tools and frameworks.</li><li>Test and demonstrate emerging AI tools and platforms via proofs of concept (POCs) to highlight business value.</li><li>Guide customers in leveraging AI to optimize business processes; support teams working on business-facing AI efforts.</li><li>Collaborate with stakeholders to contribute to defining an AI roadmap aligned with organizational strategy and technology objectives.</li></ul>
2026-05-01T12:54:04Z

Call Center Specialist

Union, NJ
onsite
Temporary to Hire
19.00 - 20.00 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive. Responsibilities: • Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance. • Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems. • Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail. • Distribute service assignments to technicians each day after schedules have been confirmed by dispatch. • Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change. • Review equipment and service history to gather background information that supports troubleshooting and issue resolution. • Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely. • Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments. • Process customer refunds through approved payment platforms in accordance with company procedures.
2026-05-18T19:18:50Z

Data Warehouse Analyst

Princeton, NJ
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions. Responsibilities:• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.• Automate reporting processes to improve accuracy and timeliness of operational data.• Continuously enhance data integrity and streamline workflows to optimize logistics operations.• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
2026-04-30T12:58:42Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000.00 - 125000.00 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T17:48:46Z

Head of Data Science & Analytics (DTC Exp Required)

Fort Lee, NJ
onsite
Permanent / Full Time
200000.00 - 250000.00 USD / Yearly
A hands-on data leader is sought who thrives at the intersection of high-impact analytics, people development, and strategic influence. The ideal candidate will help shape the future of a data science organization by bringing deep technical mastery, a passion for mentorship, and a vision for how data can drive the achievement of bold business goals. Primary Responsibilities:<ul><li>Embed data science into the core of marketing and business decisions, leveraging expert knowledge of marketing analytics, business operations, and high-impact team building.</li><li>Lead and oversee a team of data scientists and analysts focused on delivering best-in-class models and actionable insights.</li><li>Collaborate daily with cross-functional teams to understand evolving business needs, and develop effective analytics solutions and models.</li><li>Execute a roadmap to continuously improve the accuracy and functionality of models, enhancing overall business outcomes.</li><li>Drive data science initiatives that improve customer engagement and operational efficiency through personalization and targeting.</li><li>Deliver value-creating projects, including customer segmentation, propensity models, and dynamic bidding algorithms.</li><li>Serve as subject matter expert and primary producer for forecasting model development and execution, partnering with enterprise data management and technology teams.</li><li>Prepare and deliver presentations summarizing key insights and recommendations to senior stakeholders.</li><li>Foster a learning mindset throughout the team, supporting a collaborative and client-focused culture motivated by business and technical challenges.</li></ul>
2026-05-22T12:33:57Z

Integration Engineer

Whitehouse Station, NJ
onsite
Temporary / Contract
62.00 - 65.00 USD / Hourly
We are seeking an Integration Engineer to provide technical leadership across the end-to-end development and delivery of new insurance products and capabilities, enabling new business opportunities and operational efficiencies. This role will lead the design, development, and integration of underwriting frameworks and platforms across multiple lines of business using Agile and DevOps methodologies.This position requires hands-on development experience, deep integration expertise, and the ability to technically lead globally distributed teams to deliver scalable, secure, and high-quality cloud-native platforms and services aligned with business priorities. Key Responsibilities:· Provide hands-on technical leadership for application design, development, and integration of secure and scalable solutions.· Lead end-to-end development, implementation, and integration of new insurance products and packages using underwriting frameworks.· Design and implement platforms enabling continuous delivery of features and capabilities aligned with business priorities.· Partner closely with Product Managers/Owners, Business Analysts, Developers, and enterprise teams to define optimal technical solutions.· Lead high-level design efforts, perform code reviews, and guide implementation by development teams.· Develop select modules while reviewing and mentoring other engineers’ code.· Mentor and coach junior engineers across multiple Scrum teams.· Leverage an Agile-based operating model across distributed teams.· Prepare technical documentation and deliver sprint and system demonstrations.· Manage production workloads and act as an SME for Level 3 production support issues.· Perform complex troubleshooting, root cause analysis, and resolution of critical production defects.· Communicate status, risks, and dependencies in accordance with agreed communication plans.
2026-05-04T15:58:44Z

BI Engineer

Ny 10013, NY
onsite
Temporary to Hire
43.54 - 50.41 USD / Hourly
We are looking for a BI Engineer to join our team and turn complex data into meaningful insights that support smarter decision-making across the business. This contract position with permanent potential is ideal for someone who combines strong technical expertise in Power BI with a thoughtful approach to storytelling through data. The role will focus on creating scalable reporting solutions, applying AI-driven capabilities within the Microsoft ecosystem, and helping business users get more value from analytics tools. Responsibilities: • Create and enhance Power BI dashboards, reports, and semantic models that deliver clear, reliable, and business-relevant insights. • Develop robust data models using Power Query and DAX, ensuring calculations, relationships, and transformations support accurate analysis. • Apply built-in AI features within Power BI, such as narrative summaries, anomaly identification, influencer analysis, decomposition views, and natural language querying, to uncover deeper trends. • Write and refine SQL queries to pull, cleanse, and organize data from platforms such as Snowflake, SQL Server, and Azure Synapse for reporting needs. • Partner with analysts, data engineers, and business stakeholders to define reporting goals and translate requirements into effective BI solutions. • Lead user discussions to collect feedback, improve reporting usability, and provide guidance on how to use BI tools effectively. • Manage Power BI Service content, including workspace organization, refresh scheduling, security controls, and deployment processes. • Build automated workflows with Power Automate to streamline report distribution, trigger alerts, and reduce manual effort tied to analytics processes.
2026-05-22T19:18:48Z