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7 results for Help Desk Support Manager in Industry, CA

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-04-30T00:00:00Z

Help Desk 1

Culver City, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a dependable, detail-oriented Help Desk 1 team member to support end users in a healthcare environment in Culver City, California. This Long-term Contract position focuses on delivering timely technical assistance, resolving everyday desktop and system issues, and ensuring a smooth support experience for staff. The ideal candidate is comfortable working with Microsoft Windows platforms, handling service desk requests, and assisting with account access and device-related concerns. Responsibilities: • Provide first-line technical support for hardware, software, and desktop-related issues submitted by end users. • Troubleshoot problems involving Microsoft Windows systems, including Windows 10 and Windows 11 environments. • Manage service desk tickets by documenting issues clearly, prioritizing requests, and following cases through resolution. • Support user account administration tasks such as access updates, password assistance, and directory-based account maintenance within Active Directory. • Diagnose common workstation and peripheral issues and apply practical fixes to restore user productivity quickly. • Escalate more complex technical problems to the appropriate teams while maintaining accurate status updates for users. • Assist with setup, configuration, and basic maintenance of desktops, laptops, and related equipment as needed.
2026-05-20T00:00:00Z

Helpesk Support Technician

Culver City, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a Helpdesk Technician for a client located in Culver City, CA. Helpdesk Technician will be responsible for IT related issues for software, hardware, applications and desk side support! In addition, you will be responsible for the installation, configuration and maintenance of computer hardware and peripherals while providing administrative duties for on-boarding employees. Key Responsibilities<ul><li>Providing Tier I help desk support for end users </li><li>Walking up to and supporting physical workstations at on-site locations </li><li>Patching and performing basic maintenance on workstations </li><li>Imaging, configuring, and deploying Windows 11 devices </li><li>Hardware intake, tracking, and asset management </li><li>Shipping, receiving, and boxing equipment as needed </li><li>Coordinating directly with users for setups and troubleshooting </li><li>Handling routine ticket queue work and documentation </li></ul>
2026-05-22T00:00:00Z

IT Support Specialist

Whittier, CA
onsite
Temporary / Contract
34 - 36 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments. Key Responsibilities:<ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul>
2026-05-22T00:00:00Z

IT Support Specialist

West Los Angeles, CA
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
Job TitleIT Support Specialist Company OverviewA private investment and services organization based in Los Angeles, California is seeking a highly capable IT professional to support a dynamic, high-performance environment with a strong focus on VP and executive-level support. The organization prioritizes operational excellence, discretion, and seamless technology experiences, delivering high-touch support to both internal teams and senior stakeholders. This role is critical in maintaining a reliable and efficient IT environment across office and remote settings. Role SummaryThe IT Support Specialist will serve as a hands-on IT generalist, providing comprehensive technical support with a strong emphasis on executive-level service in Los Angeles, California. This role focuses on delivering white-glove support to senior leaders while maintaining day-to-day IT operations across systems, devices, and infrastructure. The ideal candidate brings broad technical expertise, strong customer service instincts, and the ability to operate independently in high-trust environments. Key Responsibilities<ul><li>Provide high-touch, white-glove IT support to executives and end users, both onsite and remotely</li><li>Troubleshoot and resolve issues across hardware, software, networking, and mobile devices</li><li>Support and maintain end-user environments including laptops, desktops, printers, and collaboration tools</li><li>Administer and support conference room and video conferencing technologies</li><li>Manage onboarding/offboarding processes, including equipment setup and access configuration</li><li>Maintain core IT systems including operating systems, applications, and network connectivity</li><li>Partner with external vendors for system maintenance, upgrades, and issue resolution</li><li>Support basic IT security best practices and ensure secure usage of devices and systems</li><li>Proactively identify opportunities to improve IT processes, user experience, and system reliability</li><li>Provide clear communication, training, and guidance to users on technology tools and best practices</li></ul>Compensation & Benefits<ul><li>$90,000 - $130,000 base salary with discretionary bonus</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off, including vacation and sick leave</li><li>Opportunity to work in a high-impact, trusted IT role supporting senior leadership</li></ul>Additional Details<ul><li>Onsite role with occasional travel to additional locations</li><li>Hybrid support environment with both in-office and remote responsibilities</li><li>High level of autonomy and direct interaction with executive stakeholders</li><li>Requires flexibility and responsiveness to support business-critical needs</li></ul>
2026-05-28T00:00:00Z

IT Manager / Mac Support Lead

Woodland Hills, CA
onsite
Temporary to Hire
54.15 - 62.7 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a IT Manager / Mac Support Lead for a Creative company with a background in senior-level IT support, Mac/Apple environments, and team leadership. If this sounds like your background, then this IT Manager / Mac Support Lead role is for you. For this opportunity, you will work hybrid /onsite in West LA, CA area. Position: IT Manager / Mac Support LeadHours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Mac Support Lead (Hands-On), Team LeadershipOnsite/Remote: Hybrid Remote Responsibilities:• Direct daily IT service delivery, infrastructure support, and user-facing technology operations to ensure reliable performance across the organization.• Supervise help desk personnel and an assistant-level leader, providing guidance, accountability, and escalation support for technical issues.• Take ownership of identity and access initiatives by leading the full implementation and rollout of Okta, including provisioning and lifecycle management.• Manage employee onboarding and offboarding from a technology perspective, coordinating device setup, software access, and account changes.• Maintain control of IT assets by tracking hardware, software, licenses, and inventory records with accuracy and consistency.• Administer core business platforms such as Google Workspace and key SaaS applications including Jira, Confluence, Salesforce, and LastPass.• Support a primarily Mac-based environment while resolving issues across macOS, Windows, iOS, and Android devices.• Strengthen IT service processes by refining incident response, escalation workflows, service expectations, and operational best practices.• Monitor system health, work with external vendors and service partners, and review technology spending, renewals, and billing for cost effectiveness.• Lead and contribute to technology projects while ensuring procedures align with security, compliance, and data protection standards.
2026-05-26T00:00:00Z

Application Support Engineer

Carson, CA
onsite
Permanent / Full Time
130000 - 150000 USD / Yearly
Job TitleSenior Application Engineer Company OverviewA leading organization in the logistics and supply chain sector, based in Fontana, California, is focused on delivering innovative, technology-driven solutions to optimize warehouse and distribution operations. The company supports complex, high-volume environments and is committed to improving operational efficiency through modern systems integration and custom application development. Role SummaryThe Senior Application Engineer will lead the design, development, and integration of critical business applications in Fontana, California. This role is central to building and enhancing warehouse and supply chain systems, ensuring seamless connectivity between internal platforms and external partners. The ideal candidate combines strong technical expertise with the ability to collaborate closely with operations teams to deliver scalable, high-impact solutions. Key Responsibilities<ul><li>Design, develop, and maintain application solutions supporting warehouse and operational workflows</li><li>Lead system integrations between internal platforms and external customer systems</li><li>Develop and manage APIs, data integrations, and transformation processes</li><li>Write and optimize SQL queries and stored procedures for performance and reporting</li><li>Partner with business stakeholders to gather requirements and translate them into technical solutions</li><li>Lead or support system implementations, upgrades, and enhancements</li><li>Troubleshoot and resolve application and integration issues, identifying root causes and long-term solutions</li><li>Drive improvements in system functionality, performance, and scalability</li><li>Document system architecture, workflows, and technical processes</li><li>Support multiple concurrent projects and adapt quickly to shifting priorities</li></ul>Compensation & Benefits<ul><li>$125,000 - $135,000</li><li>Comprehensive health, dental, and vision coverage</li><li>401(k) with company match</li><li>Flexible spending accounts and employee assistance programs</li><li>Parental leave and additional employee benefits</li></ul>Additional Details<ul><li>3 days x week onsite in Carson or Fontana</li><li>Opportunity to work across multiple locations within the organization</li><li>High-impact role working closely with senior IT leadership</li><li>Fast-paced environment with strong collaboration across teams</li></ul>
2026-05-28T00:00:00Z