Customer Success<p>Customer Success Representative</p><p><br></p><p><br></p><p>Ready to make an impact by delivering top-tier customer support and white-glove service? We’re looking to add <strong>Customer Success Representatives to our team</strong> to assist in a large-scale customer success project focused on enhancing customer registration processes. If you have a passion for helping customers, a knack for problem-solving, and experience working with CRMs like Salesforce, this could be the perfect role for you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong> </strong></p><ul><li>Act as a customer advocate by assisting individuals with signing up for different programs within the organization.</li></ul><p><br></p><ul><li>Conduct <strong>outbound calls</strong> and follow up via email or the CRM chat system to guide customers through the registration process.</li></ul><p><br></p><ul><li>Evaluate customer-submitted templates for accuracy, provide guidance to correct errors if needed, and input the data into <strong>Salesforce</strong>.</li></ul><p><br></p><ul><li>Identify and escalate account-specific needs to the appropriate team when additional support is required.</li></ul><p><br></p><ul><li>Seamlessly redirect customers with open support tickets or additional inquiries to the correct teams for resolution.</li></ul>
