<p>We are looking for a Contract End User Migration Technician to support device transition projects for end users in various areas throught the country. This role combines hands-on desktop support with migration execution, requiring strong customer service, technical troubleshooting, and attention to detail. The position is remote with frequent travel, and the technician will help prepare devices, complete migration activities, confirm successful outcomes, and assist users with immediate post-migration needs.</p><p><br></p><p>Responsibilities:</p><p>• Gather device and user details during intake, ensuring records are accurate and complete before migration work begins.</p><p>• Carry out endpoint migration tasks by using approved tools and scripted processes to move devices and Microsoft 365 applications between environments.</p><p>• Validate each migrated device after cutover by checking core software, account access, connectivity, and other essential services.</p><p>• Provide at-the-desk technical assistance to users following migration and resolve common desktop or application issues in a timely manner.</p><p>• Escalate advanced technical problems or service-impacting concerns to project leads when issues require deeper investigation.</p><p>• Coordinate effectively while traveling to client sites, following deployment schedules and adapting to weekday and occasional weekend work requirements.</p><p>• Manage travel-related expense submissions in accordance with client policies, including reimbursement for meals and incidental costs.</p><p>• Maintain a detail-oriented, service-focused approach when assisting users who may be experiencing disruption during migration activities.</p>
<p>We are looking for an End User Migration Technician to support enterprise device transition activities for a Contract position in various areas of the country. This role combines remote work with extensive travel and is ideal for someone who is confident working directly with end users in fast-paced environments. The technician will help move user devices and Microsoft 365 applications between environments, verify successful outcomes, and provide hands-on support after each migration event. Success in this position requires strong technical troubleshooting ability, professionalism under pressure, and a willingness to travel most weeks.</p><p><br></p><p>Responsibilities:</p><p>• Gather device and user details during intake and maintain accurate migration documentation.</p><p>• Perform workstation and application cutovers using approved migration utilities and PowerShell-based processes.</p><p>• Validate device functionality after migration by checking core software, connectivity, and business-critical services.</p><p>• Provide immediate desk-side assistance to employees following migration activities and resolve routine technical issues.</p><p>• Escalate advanced problems to migration leads when issues fall outside standard desktop support scope.</p><p>• Support troubleshooting for Windows systems, Microsoft 365 applications, printers, network access, and mobile devices as needed.</p><p>• Coordinate effectively with project team members to keep migration work on schedule across client locations.</p><p>• Follow travel and expense procedures while supporting assignments that may include weekday, weekend, or extended travel.</p><p>• Assist with hardware-related setup tasks, including peripheral connections and basic cable or device installation when required.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.</p><p>• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.</p><p>• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.</p><p>• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.</p><p>• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.</p><p>• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.</p><p>• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.</p><p>• Support user account and access-related activities in environments that utilize Active Directory.</p><p>• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed</p>
We are looking for an experienced SAP SD/SAP MM Business Analyst to support business process improvement initiatives in Cincinnati, Ohio. This Long-term Contract position will partner with stakeholders to evaluate current workflows, define solution needs, and translate business objectives into effective SAP functionality. The role is ideal for someone with strong analytical skills, hands-on experience in SAP S/4, and the ability to work across customer service, documentation, and agile project environments.<br><br>Responsibilities:<br>• Partner with business teams to gather, analyze, and clarify operational needs related to SAP SD and MM processes.<br>• Assess existing workflows, identify functional gaps, and recommend practical improvements aligned with business goals.<br>• Create and maintain clear business and functional documentation, including process maps, requirements, and review materials.<br>• Collaborate with cross-functional teams in an Agile Scrum environment to support solution design, testing, and delivery.<br>• Provide business analysis support for SAP S/4-related enhancements, upgrades, and process optimization efforts.<br>• Work closely with customer service and call center stakeholders to understand pain points and improve system-supported processes.<br>• Facilitate discussions between technical teams and business users to ensure requirements are accurately translated into system solutions.
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.<br><br>Responsibilities:<br>• Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.<br>• Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.<br>• Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.<br>• Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.<br>• Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.<br>• Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.<br>• Contribute to technical initiatives and other assigned IT support projects as business needs require.
<p>Our client is seeking a <strong>Technology Manager</strong> to serve as a strategic IT leader and business partner across the organization. This individual will drive technology initiatives that support core business operations, optimize enterprise systems, and align IT capabilities with long-term business goals.</p><p><br></p><p>This role blends business analysis, IT leadership, and project delivery, requiring someone who can influence stakeholders, lead teams, and execute complex technology solutions in a manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and develop a team supporting enterprise systems including ERP, CRM, MES, and other business platforms</li><li>Partner with business leaders to identify needs and implement scalable technology solutions</li><li>Own IT project delivery—prioritization, resourcing, budgeting, and execution (on time and within budget)</li><li>Collaborate with IT leadership to build and maintain multi-year technology roadmaps aligned to business strategy</li><li>Manage relationships with managed service providers, vendors, and system integrators</li><li>Oversee operational IT support for the site/region, ensuring high performance and cost efficiency</li><li>Ensure compliance with SOX and internal controls, including policy development and audit readiness</li><li>Support disaster recovery and business continuity planning through testing and execution</li><li>Drive process improvement through data, reporting, and cross-functional collaboration</li><li>Mentor and develop team members through coaching, performance management, and career development</li></ul>