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2 results for Help Desk Support Manager in Cincinnati, OH
- Covington, KY
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.</p><p>• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.</p><p>• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.</p><p>• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.</p><p>• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.</p><p>• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.</p><p>• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.</p><p>• Support user account and access-related activities in environments that utilize Active Directory.</p><p>• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed</p>
- 2026-05-21T00:00:00Z
- Dayton, OH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.<br><br>Responsibilities:<br>• Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.<br>• Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.<br>• Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.<br>• Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.<br>• Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.<br>• Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.<br>• Contribute to technical initiatives and other assigned IT support projects as business needs require.
- 2026-05-20T00:00:00Z