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2 results for Help Desk Support Manager in Cincinnati, OH
- West Chester, OH
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset & Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
- 2026-10-14T00:00:00Z
- Florence, KY
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are looking for a detail-oriented Customer Support team member to assist individuals in Florence, Kentucky. This Long-term Contract position is ideal for someone who combines compassion with strong administrative accuracy and can guide clients through application and eligibility processes in a high-volume setting. The person in this role will help households access available aid, communicate clearly about next steps, and identify additional resources that can strengthen long-term stability.</p><p><br></p><p>Responsibilities:</p><p>• Conduct intake appointments for applicants seeking emergency financial and supportive services, ensuring each interaction is handled with care, empathy, and attention to detail.</p><p>• Evaluate submitted information and supporting documents to confirm program eligibility, including household income, composition, and expense-related criteria.</p><p>• Complete application processing accurately and efficiently so that assistance can be delivered without unnecessary delays.</p><p>• Explain program guidelines, required documentation, benefit outcomes, and follow-up actions in clear, accessible language for clients.</p><p>• Coordinate with utility companies, landlords, and community service partners to support timely delivery of aid and help address urgent household needs.</p><p>• Track open cases, request missing information when needed, and follow up promptly to keep applications moving forward.</p><p>• Connect clients with additional internal and external programs that may support housing stability, financial well-being, and broader family needs.</p><p>• Maintain organized, confidential records and document client interactions, referrals, and case updates in accordance with program standards.</p><p>• Provide respectful, trauma-informed customer service while responding to questions about status updates, decisions, and available resources.</p>
- 2026-10-26T00:00:00Z