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2 results for Help Desk Support Manager in Cincinnati, OH

Desktop Support Technician

Wilmington, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Desktop Support Technician to provide reliable technical assistance for end users and workplace technology in Washington Court House, Ohio. This position supports daily desktop operations, resolves hardware and software issues, and helps employees stay productive across office and production environments. The ideal candidate brings hands-on troubleshooting experience, strong customer service skills, and the ability to manage equipment setup, training, and ongoing technical support. Responsibilities: • Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site. • Set up, image, configure, and deploy desktop and laptop computers for new and existing employees. • Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed. • Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required. • Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices. • Track hardware assets and software licensing information to ensure records remain current and accurate. • Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use. • Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities.
2026-06-29T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
30 - 30 USD / Hourly
We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement. Responsibilities: • Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities. • Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently. • Oversee team results against established service goals, using performance data to drive accountability and improvement. • Deliver ongoing coaching, mentoring, and skills development to strengthen employee performance and support career growth. • Partner with cross-functional stakeholders to improve workflows, refine service processes, and enhance operational consistency. • Conduct regular one-on-one discussions and formal performance evaluations to provide feedback and set development goals. • Review live interactions as well as recorded calls and chats to assess quality standards and identify coaching opportunities. • Maintain a strong understanding of company offerings and programs so the team can accurately support customer needs. • Collaborate closely with Sales Executives and other department leaders to address client needs, resolve issues, and support shared objectives. • Assist with additional business priorities and special projects as needed to support broader team success.
2026-07-16T00:00:00Z