<p>We are seeking a dedicated and personable Customer Service Representative to join our team and deliver outstanding support to clients and customers. In this role, you will be the key point of contact for inbound inquiries, problem resolution, and ensuring a positive customer experience. </p><p><br></p><p><strong> Responsibilities: </strong></p><ul><li>Respond to customer queries via phone, email, and chat in a prompt and detail oriented manner </li><li>Resolve complaints, provide solutions, and follow up to ensure complete satisfaction </li><li>Guide customers through products and services, helping them select suitable options </li><li>Document all customer interactions and maintain records in CRM systems </li><li>Collaborate with cross-functional teams to address escalations and complex issues </li><li>Provide feedback to management on recurring problems and opportunities for service improvement </li><li>Support onboarding and education initiatives for new customers when needed </li><li>Stay up to date on product knowledge, policies, and procedures</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. This Contract to permanent position is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional service. The position requires handling customer interactions, managing data entry tasks, and ensuring accurate scheduling and order processing.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer questions and concerns with professionalism.<br>• Handle email correspondence to provide timely and accurate information to clients.<br>• Conduct accurate data entry to maintain thorough and organized records.<br>• Process and manage order entries to ensure customer satisfaction and timely delivery.<br>• Schedule appointments efficiently while coordinating with clients and internal teams.<br>• Utilize Microsoft Excel and Word to create, update, and manage necessary documentation.<br>• Maintain a high level of service in a fast-paced call center environment.<br>• Assist with outbound calls when necessary to resolve customer inquiries or follow up.<br>• Collaborate with team members to improve processes and enhance service quality.
We are looking for a dedicated Customer Service Representative to join our team in West Chester NT, Ohio. In this Contract to permanent position, you will play a vital role in handling customer inquiries, managing appointments, and ensuring seamless communication between teams. This opportunity offers a dynamic environment where your organizational skills and customer service expertise will be highly valued.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries, providing detailed information and scheduling appointments.<br>• Maintain consistent follow-ups with leads to ensure timely communication and conversion to sales.<br>• Coordinate and organize sales appointments, accurately recording details in the system.<br>• Track the progress of scheduled leads and ensure effective conversion rates.<br>• Submit and process paperwork for sold jobs, ensuring accuracy and completeness.<br>• Collaborate with the warehouse to ensure the correct equipment and parts are prepared for each job.<br>• Communicate professionally with sales teams, partners, and warehouse staff to resolve issues and ensure smooth coordination.<br>• Utilize office software and company systems to manage leads, update customer records, and maintain accurate documentation.<br>• Provide administrative support to the sales and operations teams to enhance daily efficiency.<br>• Assist with general office tasks to support organizational operations.
We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
<p>We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Kentucky. In this role, you will provide essential support to the Order Management team during a scheduled leave, ensuring smooth operations and maintaining service excellence. This position is 100% onsite and will require close collaboration with an established team to meet organizational standards and timelines.</p><p><br></p><p>Responsibilities:</p><p>• Accurately enter and validate orders, ensuring all entries are double-checked and approved by the team or manager.</p><p>• Process shipment tracking numbers upon request and ensure timely updates.</p><p>• Prepare quotes for component pricing and handle warranty claim entries.</p><p>• Assist with managing orders and portals, adhering to company procedures.</p><p>• Maintain compliance with established practices and service level agreements (SLAs).</p><p>• Communicate professionally and effectively with both internal colleagues and external clients.</p><p>• Support the team by adapting quickly to standard operating procedures and workflows.</p><p>• Collaborate with the team to ensure smooth handling of moderate-to-high volume tasks.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Dayton, Ohio. In this role, you will manage front desk operations, ensuring smooth communication and efficient handling of administrative tasks. This contract position is expected to last for a minimum of 30 days, with potential for extension.<br><br>Responsibilities:<br>• Answer and direct incoming calls promptly and courteously.<br>• Maintain phone coverage throughout business hours to support seamless communication.<br>• Uphold high standards of phone etiquette while interacting with clients and colleagues.<br>• Organize and file documents systematically for easy retrieval.<br>• Operate fax machines to send and receive important documents efficiently.<br>• Distribute incoming mail to the appropriate departments and individuals.<br>• Ensure the timely and accurate delivery of outgoing mail.<br>• Provide general administrative support to the team as needed.<br>• Greet visitors and assist with inquiries in a friendly and attentive manner.
We are looking for an experienced Accounts Payable Specialist to join our team in Blue Ash, Ohio. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial integrity of a leading organization in the manufacturing industry. The ideal candidate will have a strong background in accounts payable processes and be adept at managing vendor relationships and ensuring timely payments.<br><br>Responsibilities:<br>• Validate and review vendor invoices according to established protocols.<br>• Process both purchase order-based and non-purchase order-based invoices, ensuring compliance with three-way match principles.<br>• Review, code, and manage invoices within the approval workflow system to ensure accurate financial system entries.<br>• Collaborate with business partners to address discrepancies in receipts, pricing, or other invoice-related issues.<br>• Respond to and resolve routine inquiries regarding account status, providing clear communication on discrepancy resolutions.<br>• Analyze vendor accounts to ensure timely payments and maintain positive supplier relationships.<br>• Support weekly vendor payment cycles and monthly commission payments for external representative agencies.<br>• Prepare account analyses and assist in monthly closing activities and status reporting.<br>• Contribute to the enhancement of accounts payable processes through participation in department-initiated projects.<br>• Perform additional tasks to support the accounting department as needed.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Kentucky. In this long-term contract position, you will play a vital role in supporting our legal department, sales team, and customers by managing contracts, purchase orders, and insurance documentation. This is a fast-paced role that requires excellent organizational skills and the ability to handle high-volume document processing.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a liaison between the legal department, sales team, and customers to facilitate contract processing.</p><p>• Coordinate with sales representatives to gather contracts and submit them for legal review.</p><p>• Validate contract documents for accuracy, ensuring all terms and required attachments are complete.</p><p>• Request and manage certificates of insurance as necessary.</p><p>• Handle contracts requiring specialized knowledge of legal or insurance processes.</p><p>• Professionally communicate with customers, including resolving complex or challenging interactions.</p><p>• Collaborate with various departments, including legal, regional management, sales, and billing, to ensure smooth operations.</p><p>• Utilize tools such as Adobe, DocuSign, and Outlook to efficiently manage documentation and communication.</p><p>• Maintain organized records and prioritize tasks in a fast-paced office environment.</p>
