<p>Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic work environment? We’re seeking talented <strong>Customer Service Representatives</strong> to join our team on an ongoing basis!</p><p><br></p><p><strong>Who We’re Looking For:</strong></p><p>As a Customer Service Representative, you will be responsible for handling inquiries, resolving issues, and delivering exceptional service that leaves a positive impression. Ideal candidates are problem-solvers, effective communicators, and motivated to bring value to every customer interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Track and resolve customer complaints and ensure satisfaction.</li><li>Maintain accurate customer records and document interactions.</li><li>Collaborate with other teams to identify solutions for customer needs.</li><li>Stay informed about company products, services, and procedures.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position that offers an excellent opportunity to showcase your organizational, communication, and data entry skills. In this role, you will play a vital part in ensuring smooth operations by handling customer inquiries, processing enrollments, and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks within member portals and systems, ensuring all information is submitted correctly.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollment applications and ensure eligibility information is updated promptly.</p><p>• Generate and review reports to monitor data accuracy and operational efficiency.</p><p>• Scan and index documents for proper recordkeeping and accessibility.</p><p>• Distribute mail and manage correspondence as part of daily operations.</p><p>• Handle inbound calls to assist customers with questions and provide resolutions.</p><p>• Schedule appointments and maintain calendars to support organizational needs.</p><p>• Utilize Microsoft Excel and Word to create and update documentation as required.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p>
<p>Manufacturing company is looking to add new members with a strong Customer Service mentality! Second shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Dispatch</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Willingness to work in a team environment, provide support to other team members.</p><p>• Attend training to gain detailed knowledge of minor and major mechanical repairs</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma </p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinating</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks </p><p>• Experience effectively using computers and learning new computer programs </p><p>• One weekend shift per week required</p><p><br></p>
<p>Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic work environment? We’re seeking talented <strong>Customer Service Representatives</strong> to join our team on an ongoing basis!</p><p><br></p><p><strong>Who We’re Looking For:</strong></p><p>As a Customer Service Representative, you will be responsible for handling inquiries, resolving issues, and delivering exceptional service that leaves a positive impression. Ideal candidates are problem-solvers, effective communicators, and motivated to bring value to every customer interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Track and resolve customer complaints and ensure satisfaction.</li><li>Maintain accurate customer records and document interactions.</li><li>Collaborate with other teams to identify solutions for customer needs.</li><li>Stay informed about company products, services, and procedures.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract-to-Permanent position involves supporting the maintenance of way market by managing customer interactions, processing orders, and ensuring a seamless experience. The role focuses on handling quotations, sales, shipments, and invoicing for a variety of products, including track tools, abrasives, welding materials, and more.<br><br>Responsibilities:<br>• Create and provide accurate price quotations while addressing customer inquiries related to pricing.<br>• Prepare detailed estimates and proposals, ensuring customer databases are updated with accurate information.<br>• Process and manage orders using the current system, with potential future transitions to new platforms.<br>• Respond to customer inquiries regarding orders, deliveries, shipments, and invoices in a timely and detail-focused manner.<br>• Build and maintain strong relationships with customers to foster trust and long-term partnerships.<br>• Maintain and update internal systems with accurate records and documentation.<br>• Assist in accounts receivable collections as needed, ensuring timely payment resolutions.<br>• Collaborate with suppliers to gather information on pricing, orders, and delivery schedules.<br>• Support marketing efforts by contributing to the development of materials and new product listings.<br>• Provide regular updates to management on market trends and potential business opportunities.
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team in Cincinnati, Ohio. In this long-term contract role, you will play a vital part in ensuring that patients receive timely and appropriate healthcare services by managing prior authorization requests. This position is ideal for individuals passionate about streamlining healthcare processes and improving patient care.</p><p><br></p><p>Responsibilities:</p><p>• Review and collect necessary documentation, such as medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track prior authorization requests with insurance providers, focusing on prescription medications prescribed by primary care providers.</p><p>• Communicate with healthcare providers, patients, and insurance representatives to address and resolve authorization-related inquiries.</p><p>• Monitor the status of authorization requests and promptly inform healthcare teams of approvals, denials, or pending updates.</p><p>• Stay informed about current insurance policies, procedures, and regulations to ensure compliance and efficiency in authorization processes.</p><p>• Analyze trends in authorization denials and collaborate with teams to manage appeals, escalations, and resubmissions when necessary.</p><p>• Maintain accurate and secure records of all authorization activities and ensure adherence to organizational guidelines.</p>
<p>We are looking for a highly organized and personable Receptionist to join our team in Kettering, Ohio. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth communication and front desk operations. This is a contract position ideal for someone with a detail-oriented approach and strong administrative skills.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a courteous and detail-oriented manner, ensuring a welcoming environment.</p><p>• Answer and manage incoming calls using a multi-line switchboard system, directing them to the appropriate departments.</p><p>• Draft and edit correspondence, ensuring clear and accurate communication.</p><p>• Maintain and organize filing systems for easy retrieval and secure storage of documents.</p><p>• Utilize Microsoft Word to create, format, and manage a variety of office documents.</p><p>• Coordinate front desk activities to ensure efficient operations and timely responses.</p><p>• Provide administrative support to team members as needed.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
