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4 results for Customer Service Representative in Cincinnati, OH

Customer Service Representative

Dayton, OH
onsite
Temporary / Contract
18 - 19 USD / Hourly
Dayton area company is seeking a Customer Service Representative for a 2-month contract assignment. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, or chat</li><li>Resolve issues related to orders, billing, account updates, or service questions</li><li>Provide accurate information and excellent customer support</li><li>Document customer interactions in the system</li><li>Escalate complex issues as needed</li><li>Maintain a professional and positive attitude with every interaction</li></ul>
2026-07-10T00:00:00Z

Customer Service Representative

Miamisburg, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
South Dayton area company is looking for a Customer Service Representative to join their team immediately! The Customer Service Representative will be assisting with technical troubleshooting, talking through products, answering questions. helping with orders, responding to phone and email inquiries from customers and supporting various other clerical duties as needed. This is a long-term contract role and is working full-time hours.
2026-07-22T00:00:00Z

Customer Service Representative

Miamisburg, OH
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a team in Miamisburg, Ohio in a contract-to-permanent opportunity. This role focuses on helping customers by phone with product inquiries, order-related questions, and basic troubleshooting while delivering clear, attentive support. The ideal candidate is comfortable handling a high volume of interactions, resolving concerns efficiently, and working collaboratively with internal teams to provide accurate information and a strong customer experience. Responsibilities:• Respond to inbound customer calls and messages regarding product selection, replacement parts, and general service needs.• Provide straightforward technical guidance for routine product questions and direct more complex issues to the appropriate support resources when needed.• Share timely updates on open orders, including estimated availability, shipping progress, and expected lead times.• Explain company procedures and service steps in a clear and helpful manner so customers know what to expect.• Work to resolve customer concerns during the initial interaction whenever possible, using sound judgment and problem-solving skills.• Enter and maintain accurate order and customer information in internal systems to support efficient service.• Coordinate with accounting and other departments to gather information, resolve issues, and ensure smooth follow-up.• Use available training materials and product resources to build knowledge and improve support quality over time. For immediate consideration, call 937.224.8326.
2026-07-23T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
30 - 30 USD / Hourly
We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement. Responsibilities: • Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities. • Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently. • Oversee team results against established service goals, using performance data to drive accountability and improvement. • Deliver ongoing coaching, mentoring, and skills development to strengthen employee performance and support career growth. • Partner with cross-functional stakeholders to improve workflows, refine service processes, and enhance operational consistency. • Conduct regular one-on-one discussions and formal performance evaluations to provide feedback and set development goals. • Review live interactions as well as recorded calls and chats to assess quality standards and identify coaching opportunities. • Maintain a strong understanding of company offerings and programs so the team can accurately support customer needs. • Collaborate closely with Sales Executives and other department leaders to address client needs, resolve issues, and support shared objectives. • Assist with additional business priorities and special projects as needed to support broader team success.
2026-07-24T00:00:00Z