<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and validate submissions with confirmation numbers.</p><p>• Process enrollments and maintain eligibility records efficiently.</p><p>• Generate and analyze reports to support member services operations.</p><p>• Communicate with vendors and representatives to address inquiries and resolve issues.</p><p>• Manage mail distribution and ensure proper scanning and indexing of documents.</p><p>• Respond to inbound calls professionally, addressing member questions and concerns.</p><p>• Coordinate schedules and appointments to meet member needs.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting.</p><p>• Handle email correspondence promptly to support member inquiries.</p><p>• Maintain attention to detail while performing order entry tasks to ensure accuracy.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
We are looking for a dedicated Prospecting Coordinator to join our team in Cincinnati, Ohio. In this contract role, you will play a vital part in supporting our manufacturing operations by providing exceptional customer service and handling various administrative tasks. This position offers an opportunity to work in a fast-paced environment where attention to detail and effective communication are highly valued.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone and email, ensuring a high level of customer satisfaction.<br>• Manage outbound calls to follow up on prospects and maintain clear communication with clients.<br>• Accurately enter and update customer data into the CRM system while adhering to company standards.<br>• Process orders and ensure all related documentation is completed in a timely manner.<br>• Use Microsoft Excel to organize and analyze data for reporting purposes.<br>• Collaborate with team members to address customer concerns and provide resolutions.<br>• Maintain detailed records of all correspondence and interactions for future reference.<br>• Assist in tracking and documenting customer feedback to improve service quality.<br>• Coordinate with other departments to ensure seamless order fulfillment and customer satisfaction.
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
<p>Our client is a premier law firm seeking a detail-oriented Paralegal to join their nonprofit law team in Cincinnati, Ohio. This role involves supporting attorneys and clients in managing corporate filings, legal document preparation, and governance matters related to charitable organizations. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and monitor filings related to corporate status and charitable solicitation authorization for nonprofit organizations.</p><p>• Coordinate external services, including statutory agent services, lien searches, and state or securities filings.</p><p>• Communicate effectively with outside counsel, filing agents, and clients under attorney direction.</p><p>• Maintain and organize internal files, closing materials, and electronic data rooms for assigned cases.</p><p>• Draft legal documents and correspondence specific to tax-exempt practice groups.</p><p>• Assist attorneys with diligence matters concerning restricted funds held by charitable organizations.</p><p>• Process and manage invoices for client disbursements and firm expenses.</p><p>• Prioritize tasks, track deadlines, and keep the team informed of progress.</p><p>• Facilitate the Docusign signature process and compile signature pages.</p><p>• Support the formation and governance of nonprofit corporations and other business entities, including preparing organizational binders and drafting Articles of Incorporation.</p>
We are looking for a dedicated Account Specialist to join our team in Mason, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to customer success by managing client accounts, supporting internal teams, and ensuring seamless operations. If you are detail-oriented and skilled in accounting functions, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage and update customer account information to ensure accuracy and reliability.<br>• Generate monthly and customized reports tailored to client needs.<br>• Maintain and optimize organizational systems for better efficiency.<br>• Lead and actively participate in client training sessions to enhance product understanding.<br>• Provide support to sales and account management teams for seamless client interactions.<br>• Collaborate with various departments to address and resolve client concerns.<br>• Assist in onboarding processes for new clients to ensure smooth transitions.<br>• Conduct outbound calls to clients to promote product adoption and engagement.
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team. In this role, you will play a crucial part in managing prior authorizations for prescription medications and medical services, ensuring patients receive timely and appropriate care. This is a long-term contract position within the healthcare industry, offering an excellent opportunity to contribute to patient-centered care.</p><p><br></p><p>Responsibilities:</p><p>• Review and gather necessary documentation, including medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track authorization requests with insurance providers, ensuring timely approvals for prescribed medications and medical services.</p><p>• Communicate effectively with patients, healthcare providers, and insurance representatives to address authorization-related issues and facilitate resolutions.</p><p>• Monitor and update the status of authorization requests, notifying healthcare teams about approvals, denials, or pending cases.</p><p>• Stay informed about insurance policies and regulations to enhance efficiency and compliance in the authorization process.</p><p>• Analyze trends in insurance denials and collaborate with teams to resolve escalations, appeals, or resubmissions.</p><p>• Maintain accurate and secure records of authorization activities in compliance with healthcare guidelines.</p><p>• Provide support in identifying process improvements to streamline prior authorization workflows.</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
We are looking for a dedicated Collections Specialist to join our team in Blue Ash, Ohio. In this long-term contract role, you will play a pivotal part in addressing accounts payable challenges, ensuring financial accuracy, and improving operational processes. This opportunity is ideal for professionals who thrive in collaborative environments and are committed to delivering results.<br><br>Responsibilities:<br>• Investigate and resolve customer deductions and discrepancies to ensure accurate accounts payable records.<br>• Assist in clearing a significant accounts payable backlog and implement refined procedures to prevent future issues.<br>• Handle daily accounts payable tasks efficiently, contributing to the team's overall productivity.<br>• Collaborate with team members to prioritize immediate financial needs and streamline processes.<br>• Utilize JD Edwards EnterpriseOne software for accounts payable functions, ensuring data accuracy and compliance.<br>• Apply intermediate Excel skills to analyze financial data and support reporting needs.<br>• Communicate effectively with internal and external stakeholders to address payment inquiries and concerns.<br>• Support the team in achieving a 90-120 day goal of backlog resolution and process improvement.<br>• Adapt to on-site work requirements while maintaining a high level of professionalism and attention to detail.<br>• Proactively identify opportunities for process optimization and contribute to long-term financial stability.
<p>We are looking for an experienced Medical Collections Specialist to join our team in Blue Ash, Ohio. In this role, you will focus on managing outstanding balances for occupational health services and ensuring timely follow-up with clients. This is a long-term contract position offering an excellent opportunity to contribute to the healthcare sector while utilizing your collections expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilize Systoc (web-based EMR) to review accounts and follow up with employer clients regarding outstanding Occupational Health balances.</li><li>Communicate with employer groups to resolve billing issues related to services such as physicals, screenings, and occupational health visits.</li><li>Manage and prioritize significant outstanding accounts receivable, including high-volume balances totaling millions in uncollected revenue.</li><li>Investigate aging balances, identify root causes of non-payment, and implement appropriate collection strategies.</li><li>Escalate delinquent or complex accounts to specialized collections team when necessary for further action.</li><li>Document all collection activity and account updates accurately within the EMR and billing systems.</li><li>Collaborate with internal departments to ensure timely and accurate billing, payment posting, and account resolution.</li><li>Utilize experience with EMR systems (including but not limited to Systoc) to efficiently track and manage accounts; specific EMR experience not required, but general EMR familiarity preferred.</li></ul>
