We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract position, you will be responsible for delivering exceptional service by addressing customer inquiries, coordinating technician dispatches, and ensuring accurate record-keeping. This role requires a proactive approach to problem-solving and a commitment to maintaining high levels of customer satisfaction.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, providing helpful support and escalating issues to dispatchers when necessary.<br>• Accurately input call details into the system and ensure timely processing of information.<br>• Coordinate service resources and collaborate with the operations team to streamline processes.<br>• Handle customer inquiries, dispatch technicians, and follow up as needed to ensure resolution.<br>• Assist with new customer setups and purchase order inquiries in partnership with the accounting team.<br>• Monitor and manage technician schedules to optimize productivity and maintain cost efficiency.<br>• Make proactive daily customer calls to enhance service levels and share call data with leadership.<br>• Investigate customer concerns, route issues to the appropriate team members, and respond to special requests.<br>• Utilize technology to track dispatched technicians and ensure operational efficiency.<br>• Support technician team functions by accurately recording activity and maintaining detailed records.
<p>We are looking for a Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an opportunity to engage with customers and ensure their needs are efficiently met. The role focuses on providing excellent service while handling various administrative tasks within a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Process disability payments for employees on sick leave, ensuring accurate and timely handling.</p><p>• Contact medical professionals and employers to verify an employee's return-to-work status.</p><p>• Handle intake calls to initiate paperwork related to leave requests.</p><p>• Occasionally reach out to doctors for updates and necessary documentation.</p><p>• Respond to inbound customer inquiries, providing clear and helpful information.</p><p>• Maintain accurate records through data entry and order processing.</p><p>• Communicate effectively via email to address concerns and provide solutions.</p><p>• Use Microsoft Excel for basic data management and reporting.</p><p>• Collaborate with team members to ensure smooth operations and customer satisfaction.</p><p>• Manage multiple tasks efficiently while adhering to deadlines.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in Dayton, Ohio. In this role, you will serve as the first point of contact for clients and visitors while providing essential administrative support to ensure smooth operations. This is a long-term contract position ideal for someone with strong organizational skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients with professionalism and a welcoming attitude.</p><p>• Manage a multi-line phone system by answering calls promptly and directing them to the appropriate department.</p><p>• Perform accurate data entry tasks to maintain organized records and documentation.</p><p>• Coordinate and maintain files, ensuring they are accessible and well-organized.</p><p>• Provide administrative support to the team, including scheduling appointments and meetings.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to create reports, manage communications, and track information.</p><p>• Address customer inquiries with clarity and efficiency, ensuring satisfaction.</p><p>• Collaborate with team members to streamline office processes and improve workflow.</p><p>• Handle incoming and outgoing correspondence, including mail and emails.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing accounts receivable and ensuring timely payments while maintaining strong relationships with customers and internal teams. This position offers an exciting opportunity to contribute to a dynamic service-oriented organization.<br><br>Responsibilities:<br>• Communicate with customers daily to follow up on upcoming, overdue, or outstanding invoices.<br>• Collaborate with internal departments to resolve accounts receivable aging items and payment discrepancies.<br>• Process credits and write-offs as needed, ensuring accurate record-keeping.<br>• Coordinate with cash application specialists to confirm receipt of payments and update account statuses.<br>• Maintain detailed documentation of communications, transactions, and resolutions for audit purposes.<br>• Provide clear and concise updates to internal stakeholders regarding account statuses and payment progress.<br>• Utilize advanced Excel skills to analyze data and generate reports related to collections.<br>• Demonstrate professionalism and effective judgment in handling customer inquiries and resolving disputes.<br>• Adapt to a fast-paced environment and manage multiple accounts efficiently.<br>• Perform additional duties as assigned by management to support the collections process.
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team in Cincinnati, Ohio. In this long-term contract role, you will play a vital part in ensuring that patients receive timely and appropriate healthcare services by managing prior authorization requests. This position is ideal for individuals passionate about streamlining healthcare processes and improving patient care.</p><p><br></p><p>Responsibilities:</p><p>• Review and collect necessary documentation, such as medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track prior authorization requests with insurance providers, focusing on prescription medications prescribed by primary care providers.</p><p>• Communicate with healthcare providers, patients, and insurance representatives to address and resolve authorization-related inquiries.</p><p>• Monitor the status of authorization requests and promptly inform healthcare teams of approvals, denials, or pending updates.</p><p>• Stay informed about current insurance policies, procedures, and regulations to ensure compliance and efficiency in authorization processes.</p><p>• Analyze trends in authorization denials and collaborate with teams to manage appeals, escalations, and resubmissions when necessary.</p><p>• Maintain accurate and secure records of all authorization activities and ensure adherence to organizational guidelines.</p>
<p>We are looking for a detail-oriented Accounts Receivable Collections Specialist to join our team in Northern Kentucky. In this role, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining accurate financial records. This position is vital to maintaining the company's financial health and requires strong communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective strategies to recover outstanding payments and minimize overdue accounts.</p><p>• Evaluate customer accounts to identify potential risks associated with overdue receivables.</p><p>• Regularly review account details to address issues such as late payments or non-payment.</p><p>• Conduct timely collection calls to manage assigned accounts and ensure payments are received.</p><p>• Reconcile vendor statements to confirm accurate accounting records.</p><p>• Approve or release customer orders held by the system based on payment status.</p><p>• Maintain an organized and up-to-date accounts receivable aging report for all assigned accounts.</p><p>• Calculate monthly finance charges in alignment with company credit policy.</p><p>• Investigate and resolve payment discrepancies while negotiating payment plans with delinquent accounts.</p>
