We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by handling inquiries, processing orders, and maintaining accurate records. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to grow your skills and contribute to a dynamic team.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and detail-oriented manner.<br>• Process and input customer orders accurately into the system, ensuring all details are correct.<br>• Schedule appointments for services or meetings as required, coordinating efficiently with internal teams.<br>• Generate purchase orders and maintain detailed records of transactions for future reference.<br>• Handle both inbound and outbound calls to address customer needs and provide solutions.<br>• Manage data entry tasks to ensure accurate and up-to-date information in company systems.<br>• Utilize Microsoft Excel and Word to create, update, and maintain customer-related documents.<br>• Collaborate with team members to improve customer service processes and enhance overall satisfaction.<br>• Perform follow-ups with customers to confirm order details and ensure their expectations are met.<br>• Support various administrative tasks to help streamline operations and maintain workflow efficiency.
We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
We are looking for an experienced Senior Customer Service Representative to join our team in Fairfield, Ohio. In this role, you will play a crucial part in ensuring smooth communication with suppliers and vendors, managing orders, and maintaining accurate data. This is a long-term contract position ideal for professionals dedicated to delivering outstanding service and operational excellence.<br><br>Responsibilities:<br>• Communicate effectively with suppliers and vendors to follow up on orders, pricing, and quantities.<br>• Accurately enter and update order information in the system.<br>• Ensure seamless data entry and management during system transitions.<br>• Maintain up-to-date records and ensure all information is accurate and readily accessible.<br>• Provide exceptional support and solutions to customer inquiries and concerns.<br>• Collaborate with internal teams to resolve issues and enhance customer satisfaction.<br>• Monitor and report on order progress to ensure timely delivery.<br>• Apply your expertise in customer service to exceed expectations and build positive relationships.<br>• Utilize Windows PC systems to manage data and support operations.
<p>We are seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our team and support both <strong>Collections</strong> and <strong>Cash Application</strong> functions. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys problem-solving to keep customer accounts accurate and up to date.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Collections</strong></p><ul><li>Manage an assigned portfolio of customer accounts and follow up on past-due invoices via phone and email.</li><li>Maintain detailed notes documenting all collection activities.</li><li>Respond to customer inquiries and take proactive measures to keep accounts current.</li><li>File, scan, and email invoices as needed.</li><li>Assist with additional collection-related duties as assigned.</li></ul><p><strong>Cash Application</strong></p><ul><li>Accurately post and record cash receipts from checks, ACH, wire transfers, and credit card transactions.</li><li>Reconcile daily cash receipts and deposit reports against bank or lockbox records.</li><li>Apply payments to the correct customer accounts and open invoices.</li><li>Research and resolve unapplied or unidentified payments quickly and accurately.</li><li>Identify and correct discrepancies such as overpayments, underpayments, and misapplied funds.</li></ul><p><br></p>
We are looking for an experienced Accounts Payable Specialist to join our team in Blue Ash, Ohio. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial integrity of a leading organization in the manufacturing industry. The ideal candidate will have a strong background in accounts payable processes and be adept at managing vendor relationships and ensuring timely payments.<br><br>Responsibilities:<br>• Validate and review vendor invoices according to established protocols.<br>• Process both purchase order-based and non-purchase order-based invoices, ensuring compliance with three-way match principles.<br>• Review, code, and manage invoices within the approval workflow system to ensure accurate financial system entries.<br>• Collaborate with business partners to address discrepancies in receipts, pricing, or other invoice-related issues.<br>• Respond to and resolve routine inquiries regarding account status, providing clear communication on discrepancy resolutions.<br>• Analyze vendor accounts to ensure timely payments and maintain positive supplier relationships.<br>• Support weekly vendor payment cycles and monthly commission payments for external representative agencies.<br>• Prepare account analyses and assist in monthly closing activities and status reporting.<br>• Contribute to the enhancement of accounts payable processes through participation in department-initiated projects.<br>• Perform additional tasks to support the accounting department as needed.
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team in Blue Ash, Ohio. This role involves managing prior authorization processes, ensuring patients receive timely approvals for prescription medications and other healthcare services. As part of this long-term contract position, you will play a pivotal role in facilitating communication between healthcare providers, patients, and insurance companies.</p><p><br></p><p>Responsibilities:</p><p>• Review and compile necessary medical documentation to support authorization requests, including physician recommendations and patient records.</p><p>• Submit prior authorization requests to insurance providers and diligently follow up to ensure timely approvals for essential medical services.</p><p>• Communicate effectively with healthcare providers, patients, and insurance representatives to address and resolve authorization-related concerns.</p><p>• Track authorization statuses and promptly notify healthcare teams regarding approvals, denials, or pending requests.</p><p>• Stay informed about current insurance policies and regulations to optimize the authorization process.</p><p>• Investigate patterns of denied authorizations and collaborate with teams to handle appeals, escalations, or resubmissions.</p><p>• Maintain organized records and detailed reports of authorization activities, adhering to compliance standards and organizational guidelines.</p>
<p>We are looking for a detail-oriented Accounts Receivable Collections Specialist to join our team in Northern Kentucky. This role is vital in ensuring timely and accurate collections while maintaining positive client relationships. The ideal candidate will have a strong background in managing accounts receivable processes and a proven ability to resolve payment discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement effective strategies to ensure timely collection of outstanding receivables.</p><p>• Evaluate and manage client accounts to identify and mitigate risks associated with high-risk receivables.</p><p>• Monitor account activity to address non-payments, late payments, and other irregularities.</p><p>• Conduct collection calls to manage assigned account portfolios and ensure timely payments.</p><p>• Reconcile vendor statements to maintain accurate financial records.</p><p>• Approve and release customer orders held by the system when appropriate.</p><p>• Maintain a clear and organized accounts receivable aging report for assigned accounts.</p><p>• Calculate monthly finance charges in line with established credit policies.</p><p>• Investigate payment discrepancies and negotiate payment arrangements with delinquent accounts.</p>
