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2 results for Customer Service in Cincinnati, OH

Customer Service Representative

Sharonville, OH
onsite
Temporary to Hire
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities: • Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance. • Enter new orders into internal systems, review details for completeness, and update records as customer needs change. • Answer questions related to product availability, pricing, order progress, and expected delivery timing. • Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process. • Share basic product guidance and help customers identify suitable options based on their requirements. • Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment. • Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution. • Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.
2026-06-12T00:00:00Z

Customer Service Support: I (Junior)

Fairfield, OH
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities: • Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information. • Provide support with general office tasks, ensuring all documentation and processes are handled efficiently. • Conduct research to resolve customer issues or provide in-depth responses to inquiries. • Maintain thorough and effective email correspondence with clients and internal teams. • Assist with hiring-related processes, including scheduling and managing communication with candidates. • Troubleshoot customer concerns and escalate complex issues to the appropriate departments. • Deliver clear and precise communication to ensure customer satisfaction. • Collaborate with team members to improve service delivery and address common challenges. • Stay updated on company products, services, and policies to provide accurate information. • Ensure all customer interactions are logged and documented appropriately.
2026-06-12T00:00:00Z