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7 results for Customer Service in Cincinnati, OH

Customer Service Representative

Amelia, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Amelia, Ohio in a Contract to Permanent position. This role supports customers throughout the order and shipping process by providing timely assistance, accurate data entry, and clear communication. The ideal candidate is organized, detail-oriented, and comfortable working closely with internal departments to help ensure a smooth customer experience. Responsibilities: • Address customer questions and concerns with professionalism, working toward practical and timely resolutions. • Enter, review, and maintain customer profiles, order details, and related records with a high level of accuracy. • Prepare shipping paperwork, including labels, packing documentation, and other required transportation records. • Coordinate with freight providers to secure transportation options, arrange pickups, and support on-time shipment scheduling. • Monitor delivery progress and keep customers informed of delays, changes, or other shipment-related updates. • Confirm shipping information meets internal standards and assist in resolving billing discrepancies or freight claims. • Maintain well-organized files for shipping activity, customer communication, and order documentation. • Partner with sales, warehouse, and production teams to support order flow and improve service and shipping processes.
2026-04-29T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Temporary to Hire
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support patient service coordination and delivery scheduling in Cincinnati, Ohio. This contract position with the potential to become permanent focuses on providing responsive communication to hospital discharge planners and patients while helping ensure orders and coverage details are handled accurately. The ideal candidate is comfortable managing inbound and outbound calls, completing order entry, and confirming insurance information in a fast-paced service environment. Responsibilities: • Coordinate with hospital discharge planners and, when needed, patients to arrange service and delivery details. • Schedule deliveries to hospital representatives and help ensure timing and information are communicated clearly. • Enter orders accurately and maintain complete service records in the appropriate system. • Review patient benefit information to confirm referrals are ready for processing and free of issues. • Verify insurance coverage through online resources and contact insurance carriers directly when additional clarification is required. • Handle inbound calls professionally and place outbound calls to gather missing details or provide updates. • Support day-to-day customer service activities by addressing questions, resolving routine issues, and assisting with administrative tasks as needed.
2026-04-24T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
26 - 30 USD / Hourly
Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.Responsibilities:<ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul>
2026-04-29T00:00:00Z

Customer Service Coordinator

Fairfield, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish. Responsibilities:• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.• Keep detailed records of service calls, technician notes, materials used, and client updates.• Review service reports and work orders for completeness and accuracy before submitting them for billing.• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.• Identify and resolve billing discrepancies by working closely with clients and internal teams.• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.
2026-04-27T00:00:00Z

Customer Service Support: I (Junior)

Fairfield, OH
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities: • Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information. • Provide support with general office tasks, ensuring all documentation and processes are handled efficiently. • Conduct research to resolve customer issues or provide in-depth responses to inquiries. • Maintain thorough and effective email correspondence with clients and internal teams. • Assist with hiring-related processes, including scheduling and managing communication with candidates. • Troubleshoot customer concerns and escalate complex issues to the appropriate departments. • Deliver clear and precise communication to ensure customer satisfaction. • Collaborate with team members to improve service delivery and address common challenges. • Stay updated on company products, services, and policies to provide accurate information. • Ensure all customer interactions are logged and documented appropriately.
2026-04-28T00:00:00Z

Customer Service Representative - 2nd shift

Hebron, KY
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T00:00:00Z

Customer Service Representative - 2nd Shift

Walton, KY
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T00:00:00Z