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16 results for Support Project Managerlead in Chicago, IL

Project Manager
  • Merrillville, IN
  • onsite
  • Temporary
  • 45.00 - 75.00 USD / Hourly
  • We are looking for an experienced Project Manager to lead critical initiatives within the banking industry in Merrillville, Indiana. In this long-term contract role, you will play a vital part in overseeing system transitions, optimizing processes, and ensuring seamless collaboration across various teams. This position requires a proactive individual with strong leadership skills and a depth of experience in project management and financial systems.<br><br>Responsibilities:<br>• Oversee and manage the migration of accounting data and business processes to new systems.<br>• Collaborate with stakeholders to define, validate, and optimize accounting workflows and product requirements.<br>• Lead data analysis, mapping, and conversion efforts to ensure accuracy and alignment with organizational goals.<br>• Coordinate system testing and validation processes to ensure successful implementation.<br>• Document project progress, key findings, and outcomes for internal and external reporting.<br>• Facilitate communication and provide guidance to end users during the transition period.<br>• Support post-conversion activities to address challenges and optimize system performance.<br>• Partner with cross-functional teams to redesign business processes and enhance efficiency.<br>• Act as a liaison between accounting teams and external providers to ensure smooth integration.
  • 2025-10-10T16:33:45Z
Accounting Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is just around the corner’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><p><em> This Accounting Supervisor role involves various general ledger and project tasks that focus on positively impacting our business while also creating an environment for accelerated learning and development. This role is a key contributor in the day-to-day and long-term strategic initiatives of the finance team.  </em></p><p><br></p><p><strong>Position Responsibilities may include, but not limited to:</strong></p><ul><li>Business analysis of operations to identify process improvements within the accounting team</li><li>General ledger accounting work as necessary (including journal entry preparation, reconciliations, monthly account analysis, etc.)</li><li>Oversight of outsourced multiple accountants and analysts in our shared service center</li><li>Project manage multiple key initiatives for the Accounting Manager including projects that report to senior management</li><li>Assisting in oversight of internal and external audits</li><li>Analyze monthly variances and communicate findings to key stakeholders</li><li>Support monthly forecasting process, and provide input to the team</li><li>Support and lead various processes related to the annual planning and budget cycles</li><li>Lead ad-hoc projects to support and drive the business</li><li>Support and lead a team of staff accountants on the General Ledger team</li></ul><p><br></p>
  • 2025-10-09T19:28:47Z
Accounting Manager
  • Niles, IL
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p><em>The salary range for this position is $120,000- $140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Accounting Manager position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1)          The pay rates are above what their top competitors pay their employees</p><p>2)          They have higher bonus structures</p><p>3)          There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4)          The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5)          And more…</p><p><br></p><p><strong><u>Position Summary</u></strong></p><p>The Accounting Manager manages most accounting activities, including P& L reviews, monthly close, integration and acquisition project work, and other management duties. This position leads significant business-facing matters including the reporting and driving of key performance metrics in finance and business case development. The Accounting Manager leads staff and seniors on the Finance Team. This position is a key contact with various other managers within the company’s shared service center.</p><p><br></p><p><strong>Position Responsibilities May Include, But Not Limited To</strong></p><ul><li>Lead change management process for staff and seniors on the Finance team</li><li>Function as the key developer of talent for the team</li><li>Manage the monthly close process including preparation of financial statements, etc.</li><li>Lead business initiatives and strategies i.e., system rollouts, integration of new acquisitions, and process improvements</li><li>Manage the governance over key systems in SAP i.e., fixed assets, treasury, leases, and other general ledger systems</li><li>Partner with the Controls department to ensure effective internal controls</li><li>Manage the external audit process</li><li>Support auxiliary audits i.e., Sales & Use Tax, Accounts Receivable Securitization, etc.</li><li>Other projects or duties as assigned</li></ul><p><br></p>
  • 2025-10-09T15:13:55Z
Accounting Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Sweater Weather season is just around the corner!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly.  </p><p><br></p><p>As the <strong>Accounting Manager, </strong>you will play a leadership role within the Accounting Department and report directly to the Divisional Assistant Controller. This position requires technical and leadership skills in a fast-paced, collaborative environment by reporting on, analyzing, and influencing the accounting processes and internal controls performed by the company's corporate functions (such as pricing, legal, and warranty). You will act as a thought leader on a range of technical accounting, internal control, and finance related issues. In addition to core accounting roles and responsibilities, you will be a leader in driving projects, as well as identifying new performance improvement opportunities.</p><p><br></p><p><strong><u>Job Description:</u></strong></p><ul><li>Review monthly general journal entries, income and balance sheet statements, account reconciliations, and various other accounting statements and reports as appropriate to support an accurate and timely monthly financial close for the Division.</li><li>Maintain integrity of general ledger transactions.</li><li>Ensure that all financial statements are presented in accordance with United States Generally Accepted Accounting Principles (US GAAP) and appropriate financial variance analyses are provided timely to management. If in a Division outside North America ensure the financials are also presented appropriately in other forms required for Statutory reporting (i.e. IFRS, German GAAP, etc.)</li><li>Mentor and guide staff with questions and accounting issues.</li><li>Lead the team to accomplish personal and professional goals.</li><li>Develop strong working relationships with coworkers and other departments.</li><li>Navigate and extracting data from financial systems to investigate and resolve outstanding items as appropriate.</li><li>Write quarterly balance sheet fluctuation narratives to support the external financial reporting process and external audit.</li><li>Identify process inefficiencies and helping to support the identification of the underlying root causes.</li><li>Partner with other finance and non-finance groups to support design and implement process improvements.</li><li>Perform periodic testing for compliance with written policies and procedures as part of the overall SOX program.</li><li>Assist in the continued development and documentation of SOX-related policies, procedures, and internal controls.</li><li>Provide timely communication to the Divisional Controller or other management to support effective resolutions</li></ul><p><br></p>
  • 2025-10-17T15:49:18Z
Sr. Accountant
  • Plainfield, IL
  • onsite
  • Permanent
  • 75000.00 - 80000.00 USD / Yearly
  • <p><em>The salary range for this position is $75,000-$80,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Spring will be here before you know it! Want to be with a company that will ensure you get to enjoy the warm weather when it gets here? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Position</strong></p><p>This role reports into the Finance Manager and is responsible for providing lead accounting support for our accounting function. This position contributes to our financial health through responsibilities that include: lead for new contract setup; accounts receivable lead for the company, and accounting system and work process training for the accounting and payroll team.</p><p><br></p><p><strong>Responsibilities and core functional areas</strong></p><ul><li>New contract setup and maintenance in our accounting systems including dissemination of new contract info to the rest of the accounting team.</li><li>Responsibility for centralized system-wide accounts receivable, ensuring that invoicing and receivable functions are administered with best practices.</li><li>In collaboration with the accounting manager, provide budget system inputting and reporting, as well as updates as needed.</li><li>Liaison between internal program managers, billing departments and government contract managers.</li><li>Responsibility for accounting and reporting for joint venture and sub-contractor partnerships, ensuring that timely payable and receivable processes occur, in close cross-functional working relationship with the Finance Manager.</li><li>Prepare documents for auditing as needed. Identify and prevent gaps in processing using technology, team-based work processes and the use of reporting.</li><li>Provide excellent customer service and follow up, both internally to MEL and externally with our outside partners.</li><li>Using our financial systems, Excel and other accounting tools and software, analyze trends and create reports as needed.</li><li>Other projects as assigned.</li></ul><p><br></p>
  • 2025-10-17T14:29:03Z
Tax Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 150000.00 - 160000.00 USD / Yearly
  • <p><em>The salary range for this position is $150,000-$160,000 and it comes with benefits, including Medical/Dental, 401k & time off. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Tax Manager. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1)         The pay rates are above what their top competitors pay their employees</p><p>2)         They have higher bonus structures</p><p>3)         There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4)         The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5)         And more…</p><p><br></p><p>This person will work within the team as a key member and responsibilities will include but not limited to:</p><p> </p><ul><li>Supporting portfolio company finance teams (including direct interaction with CFOs, controllers, and FP& A managers) with tax reporting and supporting calculations, such purchase price allocations, transaction cost analysis, and coordinating tax work within required timelines.</li><li>Provide guidance and assistance with technical tax questions and research.</li><li>Understanding the necessary action items and processes needed to accomplish such benefits including purchase price allocations and tax step-up computations.</li><li>Participate in both sell side and buy-side tax due diligence for platform acquisitions, add-on acquisitions and carve outs and gather information, data, legal agreements, etc. for the service providers.</li><li>Monitor transaction tax benefits and tax refunds due after sale of portfolio company.</li><li>Assist coordination of service providers for provisions and compliance.</li><li>Review and summarize purchase agreements for tax deliverables.</li><li>Prepare special tax projects (like transaction tax benefit analysis) for certain acquisitions.</li><li>Provide technical assistance with new federal and state law changes.</li><li>Assist in coordinating the flow of K-1s for the fund in a timely manner.</li><li>Provide IRS audit support and project management.</li></ul><p> </p>
  • 2025-10-09T16:04:20Z
Financial Planning & Analysis Manager
  • Schaumburg, IL
  • onsite
  • Permanent
  • 170000.00 - 175000.00 USD / Yearly
  • <p><em>The salary for this position is $170,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description:</strong></p><p>•      Lead monthly and quarterly financial reporting and analysis, including variance and profitability analysis, and produce comprehensive management and board reporting packages. Present written analysis to articulate key drivers, trends, and insights.</p><p>•      Develop and maintain annual budget and rolling forecast models, ensuring alignment with operational and financial goals. Regularly track and assess project performance and communicate results effectively to key stakeholders, including senior leadership and the Board of Directors.</p><p>Operational Performance & Metrics Analysis:</p><p>•      Conduct detailed analysis of operational drivers that impact company margin, including sales, contribution margins, operational expenses (OPEX), and delivery metrics (e.g., service tickets, labor hours, project timelines).</p><p>•      Provide root cause analysis and present findings and actionable insights to leadership to drive business improvements.</p><p>Process Improvement & System Integration:</p><p>•      Lead the design, implementation, and optimization of financial planning processes, systems, and tools, including business intelligence solutions.</p><p>•      Take a proactive role in leading process improvement initiatives and system enhancements, including the integration of any new forecasting tools into the business operations.</p><p>Strategic Financial Modeling & Cross-Functional Collaboration:</p><p>•      Develop financial models to support strategic initiatives, including customer pricing, labor staffing, and cost optimization.</p><p>•      Work closely with cross-functional teams across operations, sales, and leadership to ensure financial insights are integrated into business strategies and build strong working relationships with stakeholders to foster a collaborative environment.</p><p>Team Leadership & Development </p><p>•      Lead and mentor 1 Financial Analyst, providing training on financial reporting and analysis while fostering a collaborative team environment.</p><p>•      Provide hands-on leadership to promote continuous learning and deepen financial acumen.</p><p>•      Balance day-to-day execution with leadership responsibilities, ensuring the Analyst's success while maintaining your own individual deliverables. </p>
  • 2025-10-16T13:43:45Z
Sr. AR Accountant
  • Plainfield, IL
  • onsite
  • Permanent
  • 75000.00 - 80000.00 USD / Yearly
  • <p><em>The salary range for this position is $75,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong><u>Job Description </u></strong></p><p><br></p><p><strong>Position</strong></p><p>This role reports into the Finance Manager and is responsible for providing lead accounting support for our accounting function. <strong>This position contributes to our financial health through responsibilities that include: lead for new contract setup; accounts receivable lead for the company, and accounting system and work process training for the accounting and payroll team</strong>. This position will have a close working relationship with the accounting, payroll, and finance team members as well as leadership throughout the organization.</p><p> </p><p><strong>Responsibilities and core functional areas</strong></p><ul><li>New contract setup and maintenance in our accounting systems including dissemination of new contract info to the rest of the accounting team.</li><li>Responsibility for centralized system-wide accounts receivable, ensuring that invoicing and receivable functions are administered with best practices.</li><li>In collaboration with the accounting manager, provide budget system inputting and reporting, as well as updates as needed.</li><li>Liaison between internal program managers, billing departments and government contract managers.</li><li>Responsibility for accounting and reporting for joint venture and sub-contractor partnerships, ensuring that timely payable and receivable processes occur, in close cross-functional working relationship with the Finance Manager.</li><li>Prepare documents for auditing as needed. Identify and prevent gaps in processing using technology, team-based work processes and the use of reporting.</li><li>Provide excellent customer service and follow up, both internally to MEL and externally with our outside partners.</li><li>Using our financial systems, Excel and other accounting tools and software, analyze trends and create reports as needed.</li><li>Other projects as assigned.</li></ul><p><br></p>
  • 2025-10-17T15:18:44Z
Staff Accountant
  • Chicago, IL
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • <p><em>The salary range for this position is $70,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Sweater weather is here! Want to be with a company that will ensure you get to enjoy it? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p>In this role, you will be a key resource on the finance team through contributions to the general ledger closing process, leading transactional processes and participating in improvement projects .</p><p><strong> </strong></p><p><strong> Responsibilities</strong></p><ul><li>Develop and maintain a thorough understanding of global finance and general ledger reporting structure.</li><li>Perform as a key resource in the month end close process.</li><li>Prepare monthly general ledger account reconciliations.</li><li>Lead certain ongoing processes including vendor management.</li><li>Support administration of corporate card program and expense reporting software and related company policies.</li><li>Assist with the external financial statement audit.</li><li>Participate in process improvement projects within the finance team.</li><li>Reports to Senior Corporate Accountant, Assisting the Accounting Director, Tax Director, and other finance managers with cross-functional and compliance-based projects</li></ul><p><br></p>
  • 2025-10-30T16:34:01Z
Accounting Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Work from home options, generous vacation days every year, top tier benefits, competitive pay rates and VERY lucrative bonuses. If that sounds like something you want, keep reading.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead, review, and directly contribute to General Ledger maintenance through periodic close activities required for the preparation of accurate & timely financial statements and reporting.</li><li>Collaborate across departments to implement process improvements necessary to streamline and scale operations, increase accuracy, and respond to changing needs.</li><li>Provide monthly variance analysis to ensure management is apprised of unique transactions, trends (both positive and negative), and potential business drivers that may be impacting financial results.</li><li>Coordinate with internal and external auditors to support year-end audits and interim testing.</li><li>Document and review the organization's business and financial processes, proposing steps to implement effective controls.</li><li>Assist with the technical accounting issues and support accounting questions by providing research and interpreting data.</li><li>Leads, trains, develops, provides overall guidance to accounting staff; and effectively assigns accounting tasks or projects to team members.</li><li>Performs other related duties as assigned.</li></ul><p><br></p>
  • 2025-10-22T16:38:46Z
Workday Financial Systems Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 160000.00 - 165000.00 USD / Yearly
  • <p><em>The salary range for this position is $160,000-$165,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><ul><li>Lead the implementation and deployment of the Workday Financials products (Core Fins, Procurement, Expense, Accounting Center/Prism)</li><li>Own continued day to day operations of tenant including but not limited to administration, configuration enhancements and deployment of new modules and futures of the product post go-live. </li><li>Be the primary point of contact for all Workday Fins matters and partner with the HRIS manager on the consolidated Workday system strategy.</li><li>Support finance and accounting team with developing Workday reporting environment</li><li>Lead the semi-annual process to review and prepare for new Workday releases</li><li>Manage Workday integrations to internally developed policy administration system, external claims system, banking partners and other third party systems. </li><li>Coordinate work with external vendors in support of the Workday tenant.</li></ul><p><br></p>
  • 2025-10-17T14:34:11Z
AP Manager
  • Chicago, IL
  • onsite
  • Permanent
  • 115000.00 - 120000.00 USD / Yearly
  • <p><em>The salary range for this position is $115,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong>CORE JOB DUTIES</strong></p><ul><li>Manage the full cycle of accounts payable, including invoice processing, payment disbursement, and reconciliation.</li><li>Supervise and mentor the AP team, providing guidance and support to ensure high performance and professional development.</li><li>Develop and implement AP policies and procedures to improve efficiency and accuracy.</li><li>Maintain strong relationships with vendors and resolve any payment discrepancies or issues.</li><li>Ensure compliance with company policies, accounting standards, and regulatory requirements.</li><li>Prepare and analyze AP reports, providing insights and recommendations to senior management.</li><li>Collaborate with other departments to streamline processes and improve overall financial operations.</li><li>Monitor and manage AP aging reports, ensuring timely payments and minimizing overdue invoices.</li><li>Lead AP-related projects and initiatives to enhance the department's performance.</li></ul><p><br></p>
  • 2025-10-17T14:04:44Z
Legal Operations Specialist – Legal Support
  • Downers Grove, IL
  • onsite
  • Permanent
  • 180000.00 - 200000.00 USD / Yearly
  • <p>Robert Half is seeking a full-time Legal Services Manager for a global industrial company. This unique role offers a dual focus on data privacy and U.S. customs and trade compliance. The ideal candidate is a proactive, detail-oriented professional with proven experience in regulatory compliance, cross-functional collaboration, and legal operations. This is a high-impact position with visibility across legal, IT, HR, and global business units.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead bi-monthly cross-functional Privacy Team meetings to review new and ongoing privacy initiatives.</li><li>Coordinate and analyze Data Protection Impact Assessments (DPIAs) for new HR and IT systems.</li><li>Support EU Works Council consultation processes for HR and IT projects.</li><li>Draft and manage EU Standard Contractual Clauses (SCCs) for intragroup data transfers.</li><li>Monitor global privacy regulatory developments and advise internal stakeholders.</li><li>Collaborate with legal and compliance teams on privacy-related projects.</li><li>Serve as internal liaison for U.S. Customs ACE portal access and reporting.</li><li>Create Power BI dashboards and reports using ACE data for internal audits and reviews.</li><li>Manage Descartes Visual Compliance tool: user access, training, and reporting.</li><li>Support “Know Your Customer” (KYC) documentation reviews and training.</li><li>Deliver trade compliance training sessions and maintain internal compliance resources.</li><li>Coordinate with vendors to ensure trade compliance tools are up to date and effectively used.</li><li>Consolidate and review import/export data from UK operations.</li></ul><p><br></p><p><br></p><p><br></p>
  • 2025-11-05T15:13:54Z
Product Manager
  • Naperville, IL
  • onsite
  • Permanent
  • 100000.00 - 130000.00 USD / Yearly
  • We are looking for an experienced Product Manager to join our team in Naperville, Illinois. In this role, you will drive product development initiatives, ensure alignment with business goals, and optimize processes to deliver exceptional results. This position offers an exciting opportunity to work in the food and food processing industry while contributing to innovative solutions.<br><br>Responsibilities:<br>• Lead product development efforts, ensuring alignment with strategic objectives and customer needs.<br>• Collaborate with cross-functional teams to manage product backlogs and prioritize features effectively.<br>• Conduct backlog grooming sessions to streamline workflows and maximize productivity.<br>• Utilize Agile Scrum methodologies to drive product delivery and manage iterative development cycles.<br>• Oversee bug tracking processes, ensuring timely resolution and quality assurance.<br>• Leverage Atlassian Jira to manage project tasks, monitor progress, and facilitate team collaboration.<br>• Analyze data warehousing requirements to support product optimization and decision-making.<br>• Communicate product roadmaps and updates to stakeholders, ensuring transparency and alignment.<br>• Monitor market trends and customer feedback to identify opportunities for product improvement.<br>• Develop documentation and guidelines to support product implementation and usage.
  • 2025-10-13T16:58:49Z
Bilingual Operations Supervisor
  • Aurora, IL
  • onsite
  • Permanent
  • 80000.00 - 85000.00 USD / Yearly
  • <p>We are looking for an experienced Spanish Bilingual Operations Supervisor to lead the daily operations of our client's small distribution center near Aurora, Illinois. This role offers a unique opportunity to establish and develop a collaborative team, drive operational excellence, and ensure seamless delivery of products to customers nationwide. As a key leader, you will oversee workflows, optimize processes, and play a pivotal part in achieving organizational goals. This position is 100% on-site. This position offers a full benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the Aurora distribution center, ensuring efficient workflows and productivity.</p><p>• Lead and mentor a team of customer service representatives, managers, and warehouse staff, while supporting team expansion efforts.</p><p>• Coordinate inbound deliveries from the production facility and manage outbound shipments to nationwide customers.</p><p>• Implement and monitor inventory management practices to guarantee accurate receiving, storage, and shipping of products.</p><p>• Develop and execute process improvements to enhance safety, cost-effectiveness, and operational performance.</p><p>• Act as a liaison between warehouse staff, customer service teams, and senior leadership to foster clear communication and collaboration.</p><p>• Ensure compliance with company policies, safety standards, and regulatory requirements across all operations.</p><p>• Analyze and report key performance metrics related to shipping, inventory, and overall productivity.</p><p>• Support hiring, training, and development initiatives to build a motivated and efficient workforce.</p><p>• Resolve operational challenges and customer issues using strong problem-solving and decision-making skills.</p>
  • 2025-10-15T18:48:44Z
Director of Customer Experience
  • Hammond, IN
  • onsite
  • Permanent
  • 90000.00 - 115000.00 USD / Yearly
  • <p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
  • 2025-10-17T15:09:23Z