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2 results for Quality Assurance in Chicago, IL

Quality Control Manager

Chicago, Illinois
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program.• Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards.• Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams.• Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements.• Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality.• Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions.• Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements.• Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks.• Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed.• Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-09-24T00:00:00Z

QA Manager

Chicago, Ohio
remote
Temporary / Contract
66.5 - 77 USD / Hourly
We are looking for an experienced QA Manager to lead technology initiatives and drive delivery excellence for teams based in Chicago, IL. This Long-term Contract position is ideal for a detail-oriented individual who can guide projects from planning through execution while partnering closely with business and technical stakeholders. The role requires strong leadership in Agile environments, a practical approach to risk and timeline management, and the ability to keep teams aligned on priorities and outcomes. Responsibilities:• Lead IT projects from initiation through completion, ensuring scope, timelines, budget, and quality expectations are effectively managed.• Facilitate Agile Scrum ceremonies, support team accountability, and help remove blockers that could affect delivery progress.• Coordinate with cross-functional stakeholders to define project goals, establish milestones, and maintain clear communication throughout each phase.• Use Atlassian Jira to track work, monitor progress, manage priorities, and provide accurate status reporting to leadership and project teams.• Identify project risks, dependencies, and issues early, then develop practical mitigation plans to reduce disruption.• Prepare and maintain project documentation, dashboards, schedules, and governance materials to support informed decision-making.• Drive collaboration between business partners and technical teams to ensure requirements are understood and translated into actionable plans.• Support process improvements within project delivery practices and contribute to stronger execution standards across initiatives.
2026-09-24T00:00:00Z