<p>We are looking for a dedicated Purchasing Manager to oversee procurement operations, ensuring the seamless acquisition of materials and goods for manufacturing and distribution. This role will involve sourcing and negotiating with suppliers, managing inventory levels, and ensuring cost-effective procurement strategies. Located in Downers Grove, Illinois, this position offers an excellent opportunity for professionals with a strong background in purchasing and supply chain management. Please note, this is a Contract-to-permanent position.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute purchasing strategies that align with organizational goals for cost efficiency, quality, and timely delivery.</p><p>• Source and negotiate with domestic and international suppliers for raw materials, including steel, sheet metal, aluminum, and safety products.</p><p>• Monitor supplier performance, ensuring compliance with quality standards, pricing agreements, and delivery schedules.</p><p>• Oversee the entire purchase order process, from requisition to delivery, maintaining accurate records for pricing, quantities, and specifications.</p><p>• Collaborate with production and inventory teams to forecast material needs and maintain optimal stock levels.</p><p>• Manage inventory levels by implementing cost-effective replenishment strategies and monitoring reorder points.</p><p>• Identify opportunities for cost savings through improved sourcing, volume consolidation, and effective contract negotiations.</p><p>• Stay informed about market trends, material costs, tariffs, and logistics to mitigate risks and maintain supply chain stability.</p><p>• Oversee international shipping, customs compliance, and import/export documentation to ensure smooth operations.</p><p>• Prepare and present detailed purchasing reports and cost analyses to management, providing actionable insights for decision-making.</p><p><br></p><p>The salary range for this position is $30/hr to $43/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
<p>We are looking for an experienced Controller to oversee financial operations and ensure the accuracy of accounting processes. Based in Niles, Illinois, this role will require expertise in full-cycle accounting and the ability to manage financial reporting, budgeting, and operational oversight. The ideal candidate will have strong leadership skills to guide teams and maintain effective communication with vendors, customers, and internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle accounting processes, including preparing monthly financial reports such as Profit & Loss statements, Balance Sheets, Cash Flow analyses, Budgets, and Aging Receivables/Payables.</p><p>• Supervise customer onboarding, sales order processing, bill of materials entry, invoicing, deposit tracking, and collections while monitoring sales and inventory reports.</p><p>• Oversee vendor setup and maintenance, inventory purchasing and management, and accounts payable activities to ensure smooth operations.</p><p>• Conduct regular meetings with line managers and the plant manager to review production plans, inventory levels, demand forecasts, and purchasing strategies.</p><p>• Collaborate with production teams to accurately capture and record production, shipping, receiving, and purchasing activities in integrated systems.</p><p>• Provide support to the company with inventory tracking, accounts payable and receivable, and financial reporting, including Profit & Loss and Balance Sheets.</p><p>• Communicate with vendors and customers to address invoices and payment-related concerns effectively.</p><p>• Lead and manage bookkeepers and production personnel, ensuring their tasks are aligned with organizational goals.</p>
<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p><strong>Key Responsibilities</strong></p><ul><li><strong>Scheduling & Planning</strong></li><li>Build and maintain a rolling <strong>4–6 week die shop schedule</strong> covering all mill work and outsourced tooling.</li><li>Ensure every job is tied to either a <strong>mill completion date</strong> or an <strong>outsourcing plan with vendor and return date</strong>.</li><li>Track lead times and capacity constraints; flag overloads and recommend outsourcing early.</li><li>Update and publish the schedule weekly (Monday build, Wednesday commitment).</li><li><strong>Coordination & Communication</strong></li><li>Coordinate with production, engineering, and vendors to align tooling availability with production needs.</li><li>Communicate changes clearly to the supervisor and management.</li><li>Work with outside vendors (e.g. H& H) to confirm send-out dates, programs, and weekly capacity.</li><li><strong>Data & Reporting</strong></li><li>Maintain accurate, current data in <strong>Quickbase</strong> and related scheduling sheets.</li><li>Record send-outs, vendor assignments, and expected return dates.</li><li>Provide weekly reports showing die readiness, load vs. capacity, and buffer status.</li><li><strong>Process Discipline</strong></li><li>Enforce the rule: no job is promised unless it is on the schedule or on the outsource plan.</li><li>Drive consistency across all die shop scheduling practices.</li><li>Eliminate duplicate entry by moving die reviews and records directly into Quickbase.</li></ul><p><strong>Skills and Competencies</strong></p><ul><li>Strong organizational and scheduling skills.</li><li>Computer proficiency required; Quickbase or ERP/CMMS system experience preferred.</li><li>Intermediate to advanced level of knowledge in Microsoft Office</li><li>Ability to interpret tooling requirements, job orders, and prints.</li><li>Clear communication skills across shop floor, management, and vendors.</li><li>Problem-solving mindset to anticipate conflicts and prevent production delays.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul><p><strong>Experience</strong></p><ul><li>Experience in manufacturing scheduling, planning, or tooling coordination.</li><li>Background in die shop, machining, or tooling inventory management a plus.</li><li>Vendor coordination or purchasing experience helpful.</li></ul><p><strong>Work Environment</strong></p><ul><li>Primarily computer-facing office role within the die shop environment.</li><li>Regular interaction with shop floor staff and vendors.</li><li>Fast-paced environment requiring accuracy and consistency.</li></ul><p>Benefits</p><ul><li>Offer Competitive Benefits; medical, dental and vision. </li></ul>
<p>• Thorough knowledge and understanding of US and International Medical Device Regulations, including MDSAP, with direct experience in US 510(k) and EU Class II devices.</p><p>• Strong knowledge of Quality Systems (Measurement, Analysis, and Improvement; Adverse Event and Advisory Reporting; Purchasing; Design and Development; Production and Service Controls, etc.)</p><p>• Expert working knowledge of regulatory requirements, standards, and regulations with significant audit experience.</p><p>• Strong communication, project management and influencing skills.</p><p>• Experience in compliance risk situations.</p><p>• Experience in technical writing and procedure development.</p><p>• Computer literacy.</p>
