We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p><em>The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Fund Accountant. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p><strong>Job Description:</strong></p><p>• Gain a thorough understanding of the Fund Accounting Department’s function within the organization, the department’s policies, procedures and best practices, and the reporting standards expected from the department for quarterly and annual financial reporting.</p><p>• Record all assigned Fund cash activity on a daily basis.</p><p>• Maintain accrual basis general ledger accounts for numerous Funds with a concentration on new, non-stabilized Funds.</p><p>• Reconcile the Fund’s bank statements on a monthly basis investigating and resolving all reconciling items monthly.</p><p>• Completion of quarterly cash flow statements and quarterly reconciliation of inter-company accounts within the given deadlines.</p><p>• Prepare thorough work papers and financial statements consistent with the department standards for quarterly reporting and annual, year-end audit reporting within the given deadlines.</p><p>• Gain a thorough understanding of the year-end audit process and ensure that all assigned responsibilities are being effectively and efficiently executed.</p><p>• Work closely with Fund Management to gain an understanding of each Fund’s investment model and impact that Fund activity has on investor returns.</p><p>• Responsible for preparing the Fund-level supporting tax return information for the outside auditors for new and non-stabilized Funds. Reconcile the variances in internal database between projected and actual tax losses and tax credit information consistent with the department standards for year-end reporting within given deadlines.</p><p>• Gain a thorough understanding of the year-end tax process and ensure that all assigned responsibilities are being effectively and efficiently executed.</p><p>• Maintain accurate, thorough, and up-to-date files including project promissory notes, cash flow distribution support, equity adjuster letters, etc.</p><p>• Provide Fund Management with quarterly updated Fund activity for input into the Funds sources and uses model; verify predetermined fields in the Fund model for accuracy.</p><p>• Assist the Fund Accounting Managers in training, mentoring and motivating Staff Accountants.</p>
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
Robert Half is seeking a highly skilled IT Operations Lead Engineer for an exciting 6-month engagement, with potential for extension, in Naperville, IL. This role requires deep expertise in Microsoft technologies and a strong background in IT operations. The IT Operations Lead Engineer will serve as a subject matter expert, ensuring secure, compliant, and optimized IT environments while supporting critical infrastructure implementations and configurations. <br> Key Responsibilities: Act as a subject matter expert (SME) for Microsoft technologies, including Entra ID (formerly Azure AD), Azure cloud infrastructure, Intune, and Conditional Access. Implement, troubleshoot, and support Conditional Access policies and identity governance strategies. Provide technical expertise to ensure secure configurations aligned with NIST cybersecurity standards. Deliver hands-on support in networking, endpoint management, and cloud infrastructure integration. Document and assist in remediation efforts emerging from NIST assessments. Collaborate with cross-functional teams to ensure seamless IT operations and compliance. Analyze, monitor, and optimize Microsoft 365 and Azure environments for performance, security, and operational efficiency. Manage Intune policy configurations across endpoints, ensuring consistent enforcement. Contribute to incident response and change control activities.
<p>We are looking for a skilled IT Auditor to join our team on a contract basis in Chicago, IL. In this role, you will play a critical part in evaluating and improving IT systems, processes, and controls to ensure compliance and efficiency. This is an excellent opportunity for individuals who excel in an analytical and focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive audits of IT systems, applications, and processes to identify areas of risk or non-compliance.</p><p>• Evaluate and test IT General Controls (ITGC) to ensure proper safeguarding of organizational information.</p><p>• Develop and execute audit programs tailored to assess the effectiveness of IT systems and procedures.</p><p>• Document audit findings in a clear and concise manner, providing actionable recommendations for improvement.</p><p>• Collaborate with stakeholders to ensure audit objectives are met and compliance standards are upheld.</p><p>• Apply frameworks such as CobiT to assess the maturity and effectiveness of IT governance processes.</p><p>• Monitor the implementation of corrective actions resulting from audit findings to ensure timely resolution.</p><p>• Provide insights and strategies to enhance IT security, operational efficiency, and risk management.</p><p>• Stay updated on emerging IT audit practices and regulatory requirements to maintain expertise in the field.</p>
<p>We are looking for an experienced Database Technology Manager to lead and optimize data systems, automation strategies, and team operations. This role will oversee high-impact projects, foster collaboration across departments, and drive efficiency improvements through innovative solutions. Based in Romeoville, Illinois, this position is ideal for a results-oriented leader passionate about process optimization and technology.</p><p><br></p><p>Responsibilities:</p><p>• Lead a team in managing divisional system and data initiatives, ensuring alignment with business requirements and project specifications.</p><p>• Collaborate with stakeholders to establish project timelines and priorities, providing regular updates on progress and outcomes.</p><p>• Oversee the maintenance and integrity of internal and external systems, ensuring seamless functionality for users, customers, and vendors.</p><p>• Manage vendor relationships, including contract reviews, performance monitoring, and adherence to organizational standards.</p><p>• Develop and implement automation solutions using approved tools, prioritizing requests and tracking measurable improvements.</p><p>• Supervise the documentation of process workflows, ensuring timely updates to reflect changes and recommending enhancements for greater efficiency.</p><p>• Direct the evaluation and optimization of business systems, coordinating with cross-functional teams to implement cost-effective solutions.</p><p>• Stay informed about industry trends and best practices in healthcare software and data management.</p><p>• Provide leadership and development opportunities for team members, addressing skill gaps and fostering continuous learning.</p><p><br></p>
