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2 results for Help Desk Support Manager in Chicago, IL
- Itasca, IL
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed.<br><br>Responsibilities:<br>• Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users.<br>• Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed.<br>• Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up.<br>• Install, configure, and support standard software and workstation tools for employees across the organization.<br>• Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency.<br>• Oversee asset availability and communicate with leadership when equipment or supplies need replenishment.<br>• Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central.<br>• Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems.<br>• Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
- 2026-09-01T00:00:00Z
- Chicago, IL
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.<br>• Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.<br>• Manage user accounts, permissions, and directory-related tasks within Active Directory.<br>• Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.<br>• Track, update, and close service desk tickets while keeping users informed on progress and next steps.<br>• Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.<br>• Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
- 2026-09-09T00:00:00Z