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2 results for Entry Level Help Desk Support in Chicago, IL
- Joliet, Illinois
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Joliet, Illinois. This is a Contract position focused on delivering responsive day-to-day assistance across desktop, account access, and end-user technology needs. The ideal candidate brings a service-oriented approach, communicates clearly with users, and is comfortable resolving common support issues in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver daily technical support for employees, including account access assistance, password updates, workstation preparation for new hires, and offboarding support.<br>• Configure and support end-user hardware and software, with a focus on Apple devices and common Microsoft applications and services.<br>• Assist users with Office 365, SharePoint, and OneDrive issues by identifying problems, guiding solutions, and escalating when necessary.<br>• Manage basic access requests by granting or removing permissions to sites and shared resources as needed.<br>• Carry out entry-level Active Directory support tasks, primarily related to user credential resets and account assistance.<br>• Provide in-person support during higher-volume walk-up periods, especially from Tuesday through Thursday, while maintaining a positive customer experience.<br>• Respond to service desk requests efficiently, document troubleshooting steps, and help ensure timely resolution of recurring technical issues.
- 2026-09-29T00:00:00Z
- Itasca, Illinois
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed.<br><br>Responsibilities:<br>• Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users.<br>• Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed.<br>• Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up.<br>• Install, configure, and support standard software and workstation tools for employees across the organization.<br>• Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency.<br>• Oversee asset availability and communicate with leadership when equipment or supplies need replenishment.<br>• Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central.<br>• Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems.<br>• Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
- 2026-09-01T00:00:00Z