14 results for Entry Level Help Desk Support in Chicago, IL

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Service Desk Analyst L2 We are offering a long-term contract employment opportunity for a Service Desk Analyst L2. The job is in St. Charles, Illinois. As a Service Desk Analyst L2, you will provide customer service and technical support, manage user accounts, troubleshoot hardware and software issues, and assist in maintaining seamless IT operations across various offices. Responsibilities:• Provide technical support and customer service to associates• Manage and troubleshoot issues related to Windows OS, Office 365, and networking• Support and deploy various IT technologies such as desktops, laptops, VoIP, and video conferencing• Assist with system updates and configurations, and manage IT service processes• Collaborate with business and IT teams to improve service delivery• Participate in on-call rotations and provide regional support as needed• Utilize your skills in Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, and ITIL Processes.

Service Desk Analyst L3 We are offering a long-term contract employment opportunity for a Service Desk Analyst L2 in the IT industry, located in St. Charles, Illinois. As a Service Desk Analyst L3, the main function of your role will be to provide technical support and customer service to our team. This includes troubleshooting hardware and software issues, user account management, IT project support, and ensuring smooth IT operations across various offices. Responsibilities:• Assist in system updates, configurations, and management of IT service processes.• Collaborate with business and IT teams to improve service delivery.• Monitor and resolve helpdesk tickets, troubleshoot issues related to Windows OS, Office 365, and ITSM.• Provide support for desktops, laptops, VoIP, video conferencing, and other IT technologies.• Participate in on-call rotations and be open for regional support.• Manage user accounts and assist in maintaining smooth IT operations across multiple offices.• Utilize your skills in ITSM, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, ITIL Processes, Comptia A+ to troubleshoot and resolve IT issues.3

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst to join our team located in Downers Grove, Illinois. This role involves a myriad of tasks including customer application processing, customer record maintenance, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action when necessary. Responsibilities: • Efficiently and accurately process customer credit applications • Maintain precise customer credit records • Troubleshoot and maintain a variety of hardware components including PCs, laptops, and printers • Install and maintain Windows-based servers and various operating systems and software applications • Provide user support and issue resolution via various communication channels like phone, email, chat, and ticketing systems • Manage incidents and provide hardware and software support • Manage user accounts and access control • Oversee asset management • Lead telecommunication, audio/visual (AV), handheld terminal, and printer deployment projects • Research, recommend, implement, and maintain audio/visual (AV) solutions • Use skills such as Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Microsoft Office 365, Intune, and ITIL - IT Infrastructure Library effectively to perform all duties.

Customer Service Representative We are offering a Contract to permanent employment opportunity for a well-established company in Elk Grove Village, Illinois. The role is for a SPANISH BILINGIAL Customer Service Representative, where the primary duties include managing customer interactions, processing service orders, and ensuring overall customer satisfaction. Responsibilities: • Communicate effectively with customers, resolving disputes and addressing service issues in a manner that fosters goodwill. • Utilize your skills in Microsoft Word and Excel to record customer information, track service changes, and manage email correspondence. • Collaborate with multiple departments to ensure comprehensive customer service and address any service failures. • Utilize your data entry skills to accurately process customer orders, changes in service, and discontinuance orders. • Proactively solicit sales of new or additional services to customers through inbound and outbound calls. • Ensure accurate billing by managing customer credit applications and maintaining up-to-date customer credit records. • Take payments, prepare bank deposits, and manage general office tasks as required. • Deliver cost-effective, environmentally sound solutions to service issues, promoting a positive image of the industry. • Use your bilingual skills to engage both English and Spanish speaking customers, if applicable. • Schedule appointments and manage customer service schedules to ensure efficient operations.

IT Support Specialist We are offering a permanent employment opportunity for an IT Support Specialist in the steel manufacturing industry, located in Harvey, Illinois, United States. As an IT Support Specialist, your role will be pivotal in liaising between Managed Service Providers (MSP) and end users, providing levels 1-3 support and facilitating new hardware and software launches. Responsibilities: • Serve as the primary contact for MSP and end users, ensuring smooth communication and timely resolution of issues. • Provide levels 1-3 technical support to end users, addressing and resolving any IT related issues they may encounter. • Spearhead new hardware and software launches, ensuring seamless integration and minimal disruption to the business operations. • Utilize your expertise in Microsoft 365 Enterprise to support and troubleshoot any related issues. • Exercise your skills in Cross Functional Project Management to coordinate between different teams and ensure the effective execution of IT projects. • Offer Mobile Device Support, assisting users with any mobile related issues and ensuring the optimal functioning of mobile devices. • Deliver Desktop Support, helping users with desktop-related problems and ensuring the efficient operation of desktop systems. • Provide Remote Desktop Support, assisting remote users in troubleshooting their issues and ensuring they can work effectively. • Use your knowledge of VOIP - Voice Over IP to assist with any related issues and ensure the smooth operation of voice communications.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the Manufacturing industry, based in Lombard, Illinois, United States. This role involves handling customer inquiries related to the photo enforcement programs, managing customer accounts, and ensuring all customer interactions are logged accurately and efficiently. Responsibilities:• Professionally respond to incoming calls ensuring proper grammar and tone.• Investigate and resolve customer queries related to photo enforcement programs.• Record detailed comments on customer interactions in the RedCheck system.• Communicate escalated issues to the Team Lead in a timely manner.• Assist customers with credit card transactions for violation payments.• Regularly check work email and other company communication channels.• Perform tasks assigned beyond the regular responsibilities.• Manage data entry and order entry tasks.• Use Microsoft Excel and Word for various tasks.• Schedule appointments as and when required. The salary range for this position is $18.50 to $18.75. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Accounting Assistant We are offering a contract employment opportunity for a meticulous Accounting Assistant in Chicago, Illinois. As an Accounting Assistant, you will be involved in a variety of accounting tasks, including recording financial transactions, assisting with closing activities, and reconciling accounts. You will be a part of a team in the financial industry, providing crucial support to our accounting operations. Responsibilities• Accurately record financial transactions and ensure completion of the posting process, including Cash Received and Accounts Payable.• Aid in the preparation and entry of payroll.• Participate in closing activities and ensure they are carried out efficiently.• Perform reconciliation of accounts and subledgers regularly.• Handle other assigned projects related to accounting.• Utilize accounting software such as QuickBooks, CaseWare, and Concur for various tasks.• Apply understanding of double-entry bookkeeping and accounting principles in daily tasks.• Ensure a high level of accuracy in data entry and manage sensitive, confidential information.• Use spreadsheet and financial reports for various accounting and bookkeeping tasks.• Collaborate with the team as well as work independently to solve problems.

Bilingual Spanish/English-Customer Service-Worksite Repre... We are offering a contract to permanent employment opportunity for a Bilingual Spanish/English Customer Service Worksite Representative in the insurance industry, located in Chicago, Illinois. The chosen candidate will be the initial point of contact for customers, addressing their concerns and inquiries while providing a positive customer experience. Responsibilities: • Provide support to policyholders by offering detailed insurance product information • Handle specific call types and fulfill requests according to departmental procedures • Assist customers with basic technical troubleshooting for self-service related issues • Respond to inquiries regarding claim service and intake related issues • Provide updates on policy statuses to policyholders • Exhibit and practice the organization's common purposes and shared traits • Participate in the training and mentoring of Entry Level Representatives • Forward calls to the sales team to increase revenue • Handle claim intake for policyholders • Maintain the standards of the department related to quality, average handle time, and other key performance indicators • Work in various shifts within the specified timeframe • Collaborate with leadership to understand organizational objectives, support process improvements, and provide feedback.

Customer Service Representative We are in the process of recruiting a Customer Service Representative for a short-term contract employment opportunity. This role is based in Chicago, Illinois, 60604, United States, and is within the industry. The successful candidate will be primarily tasked with coordinating customer accounts, making outbound phone calls, and maintaining records. Responsibilities: • Conduct data entry tasks, ensuring all customer information is up-to-date and accurate.• Review client documentation regularly in order to maintain a high level of accuracy.• Make outbound phone calls as per the provided script.• Cooperate with the internal team to coordinate minor account details.• Analyze data and collaborate with the internal team to resolve any discrepancies.• Use Microsoft Office 365 for various administrative tasks.• Handle both inbound and outbound calls to provide exceptional customer service.• Manage email correspondence, responding to customer inquiries and resolving any issues promptly.

Spanish Speaking Administrative Assistant - Part Time We are in the process of hiring a Spanish speaking Part-Time (25 Hours/Week) Administrative Assistant for our operation based in Chicago, Illinois, 60604, United States. In this role, you will be an integral part of our team, providing support to an immigration lawyer, managing incoming calls, and offering assistance to visitors. This role offers a short-term contract employment opportunity. Responsibilities:• Manage incoming calls, direct them to the relevant departments, and ensure all callbacks are completed• Welcome all visitors, assist them in completing necessary paperwork• Deliver comprehensive administrative assistance • Ensure proficiency in both Spanish and English languages to cater to our diverse client base• Demonstrate a high level of customer service to all clients• Handle data entry tasks with accuracy and efficiency• Coordinate with the team and schedule appointments as required• Exhibit expertise in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook for various administrative tasks • Perform receptionist duties diligently• Communicate effectively through email, ensuring all correspondence is managed effectively.

Customer Service Representative We are offering a contract to permanent employment opportunity in the Waste, Refuse & Environmental Waste Mgt industry. Located in Elk Grove Village, Illinois, this role as a Customer Service Representative involves a significant degree of customer interaction and internal coordination. Key responsibilities: • Address customer inquiries and concerns, providing prompt and effective solutions • Receive customer orders via phone or in-person, ensuring accurate processing • Record customer interactions meticulously, maintaining up-to-date customer records • Coordinate with other departments to manage and resolve customer disputes effectively • Ensure timely and accurate processing of customer credit applications • Collect deposits, prepare change of address records, and issue discontinuance orders as required • Promote goodwill through the delivery of high-quality customer service • Engage in the sale of new or additional services, as opportunities arise • Perform general office duties including data entry, email correspondence, and scheduling appointments • Contribute to a high-volume call center environment, handling both inbound and outbound calls.

MarkComms Manager We are searching for an MarComms Manager to join an established CPG brand. The ideal candidate will be based in Chicago and open to hybrid or onsite opportunities. Key Duties and Responsibilities: Oversee the creation and implementation of marketing strategies and communication initiatives to enhance brand awareness, drive engagement, and support business growth. This role blends strategic planning, creative direction, and team collaboration to effectively communicate an organization's value proposition to internal and external audiences. Develop and implement comprehensive marketing communication plans that align with the company’s business objectives Collaborate with cross-functional teams, including sales, product development, and design, to ensure messaging consistency across all platforms Oversee the creation of marketing materials, such as brochures, press releases, email campaigns, and social media content, ensuring content quality, accuracy, and effectiveness Manage digital marketing initiatives, including SEO/SEM, website content management, and analytics tracking Lead public relations efforts, including media outreach, event coordination, and crisis communication management Analyze performance data and provide reporting on campaign effectiveness, offering insights to optimize future initiatives Stay updated on industry trends, emerging technologies, and competitive landscapes to inform marketing strategies Manage and mentor marketing and communications team members, fostering detail oriented growth and ensuring project deadlines are met Looking for your next career? We at Robert Half are constantly looking to add to our pool of Marketing specialists. We are industry professionals that specialize in recruiting for top talent all over North America. Our dedicated Marketing and Creative team is here to put your needs first and passionately represent you! We have open Marketing and Comms Roles in a permanent capacity as well as short term to long term engagements. Robert Half was just named as the best detail-oriented Recruiting Firms and America's Best contract Staffing Firm for 2024!

IT Director We are seeking an IT Director for our operations in North Chicago, Illinois. The IT Director will be instrumental in managing, implementing, and optimizing our IT infrastructure, including Cisco and Cloud Technologies, CRM, and ERP solutions. This role will not only play a key part in shaping our IT strategy but also ensure the smooth running of our IT systems. Responsibilities: • Oversee the deployment and maintenance of our IT systems, ensuring efficient operation • Manage and optimize our Cisco and Cloud Technologies, ensuring they align with our business needs • Implement and manage our CRM and ERP solutions, facilitating seamless business operations • Oversee the procurement and maintenance of computer hardware, ensuring optimal performance • Develop and manage contracts with IT vendors, ensuring cost-effectiveness and quality service • Direct the implementation of backup technologies, ensuring data integrity and availability • Supervise deskside support services, ensuring prompt resolution of IT issues • Lead the planning and execution of IT projects, ensuring timely completion and alignment with business objectives • Continually update knowledge of IT trends and advancements, ensuring our IT strategy remains current and effective.