<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p>Manager Financial Planning & Analysis role with professional services client - internal role</p><p>Opportunities for advancement and growth within the organization</p><p><br></p><p><em>The client is located in Chicago and has a hybrid environment with a day or two onsite.</em></p><p><br></p><p><em>Manager Financial Planning & Analysis with strategic planning, data-driven decision-making, and cross-functional collaboration. Play a key role in shaping the financial direction of the business while mentoring others and supporting the continued growth of our high-performing global organization.</em></p><p><br></p><p><em><u>Financial Planning and Analysis Responsibilities</u></em></p><ul><li>Analyze and interpret financial results, identify trends, and drive actionable insights to senior leadership.</li><li>Lead the development and execution of financial plans, budgets, and forecasts aligned with strategic initiatives.</li><li>Serve as a subject matter expert in financial systems, tools, and policy interpretation to ensure standardization and accuracy.</li><li>Advise senior FP& A and business leaders on risks, opportunities, and long-range financial planning.</li></ul><p><em><u>Reporting / Data Tracking Responsibilities:</u></em></p><ul><li>Oversee the creation of performance dashboards and reports that inform executive decision-making.</li><li>Lead the preparation of materials for executive reviews.</li><li>Provides ideas for improving business performance and recommends action plans.</li><li>Drive continuous improvement across reporting processes and data governance.</li></ul><p><em><u>Communications Responsibilities</u></em></p><ul><li>Foster strong partnerships with business leaders across multiple functions to enable financial and operational success.</li><li>Represent the Finance function in regional and national forums.</li><li>Mentor, guide, and develop analysts, fostering a culture of growth, innovation, and accountability.</li><li>Identify and share best practices across regional Finance teams to ensure cohesion and excellence.</li></ul><p><br></p><p>Keys for consideration -</p><ul><li>Proven ability to lead in fast-paced, matrixed environments.</li><li>Strong command of financial statements, performance metrics, and scenario modeling.</li><li>Strategic thinking combined with a bias toward action and innovation.</li><li>Ability to influence and inspire collaboration across levels.</li><li>Financial forecasting, financial modeling, budgeting, professional service industry experience.</li><li>Passion for empowering others and cultivating a high-performance finance culture.</li><li>Demonstrated success in presenting financial data to executive leadership and making sound business recommendations.</li><li>7 plus years of experience - FP& A, finance, strategic operations.</li><li>Systems skills - Power BI, Workday, Adaptive Insights</li></ul><p>The client offers benefits to include - insurance, 401K, vacation, holiday pay and more </p><p><br></p><p><br></p>
<p><em>The salary for this position is $170,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description:</strong></p><p>• Lead monthly and quarterly financial reporting and analysis, including variance and profitability analysis, and produce comprehensive management and board reporting packages. Present written analysis to articulate key drivers, trends, and insights.</p><p>• Develop and maintain annual budget and rolling forecast models, ensuring alignment with operational and financial goals. Regularly track and assess project performance and communicate results effectively to key stakeholders, including senior leadership and the Board of Directors.</p><p>Operational Performance & Metrics Analysis:</p><p>• Conduct detailed analysis of operational drivers that impact company margin, including sales, contribution margins, operational expenses (OPEX), and delivery metrics (e.g., service tickets, labor hours, project timelines).</p><p>• Provide root cause analysis and present findings and actionable insights to leadership to drive business improvements.</p><p>Process Improvement & System Integration:</p><p>• Lead the design, implementation, and optimization of financial planning processes, systems, and tools, including business intelligence solutions.</p><p>• Take a proactive role in leading process improvement initiatives and system enhancements, including the integration of any new forecasting tools into the business operations.</p><p>Strategic Financial Modeling & Cross-Functional Collaboration:</p><p>• Develop financial models to support strategic initiatives, including customer pricing, labor staffing, and cost optimization.</p><p>• Work closely with cross-functional teams across operations, sales, and leadership to ensure financial insights are integrated into business strategies and build strong working relationships with stakeholders to foster a collaborative environment.</p><p>Team Leadership & Development </p><p>• Lead and mentor 1 Financial Analyst, providing training on financial reporting and analysis while fostering a collaborative team environment.</p><p>• Provide hands-on leadership to promote continuous learning and deepen financial acumen.</p><p>• Balance day-to-day execution with leadership responsibilities, ensuring the Analyst's success while maintaining your own individual deliverables. </p>
<p><em>The salary range for this position is $145,000-$150,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new SEC Reporting Manager. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><p>- Supervise key aspects of the SEC and FERC reporting process, including drafting disclosures, processing changes, ensuring accuracy and consistency throughout the document, maintaining quarterly list of disclosure items and coordinating with the printer.</p><p>- Interact with Business Units, Controller's Group, Investor Relations, Treasury, internal and external legal counsel, and the internal and external auditors to accomplish goals and ensure efficiency and effectiveness of information exchange.</p><p>- Research and appropriately apply new accounting pronouncements; benchmark SEC filings from other companies.</p><p>- Complete key financial and disclosure controls to ensure a strong control environment.</p><p>- Assist as appropriate in the supervision of staff accountants, including the review of information prepared to ensure completion of tie-out binders, checklists, etc.</p>
<p>Are you an accomplished marketing leader experienced in organizational turnarounds and building high-performing teams from the ground up? Our client is seeking an Interim CMO to lead a total marketing function reboot, drive strategic transformation, and support a major brand integration following acquisition. This is an excellent opportunity for a marketing generalist with a consulting, professional services, B2B, and/or healthcare background to make a rapid impact.</p><p><br></p><p>Project Scope & Responsibilities:</p><ul><li>Assess the current marketing team structure and departmental performance</li><li>Lead and oversee implementation of marketing automation (Salesforce Marketing Cloud migration from HubSpot), partnering with external consultants and acting as internal liaison to ensure effective stakeholder communication</li><li>Build a strategic marketing roadmap and prioritize initiatives for short- and long-term success</li><li>Manage agency relationships and collaborate directly with external partners and internal stakeholders</li><li>Spearhead brand integration and drive organizational change</li><li>Reboot the entire marketing function, delivering structure, vision, and execution in an environment lacking established processes</li><li>Mentor, train, and upskill an established team of marketing professionals (5-10 team members)</li><li>Hire and onboard a new Marketing Director as part of the transformation</li><li>Manage the marketing budget and ensure optimal allocation of resources</li></ul>
<p><strong>Accounts Payable Manager </strong></p><p>High volume</p><p>Great culture</p><p>Organization in growth mode</p><p>Excellent culture and advancement opportunities</p><p>Chicago land area</p><p>Systems - SAP</p><p><br></p><p>Are you a proven <strong>Accounts Payable leader</strong> ready to take the next step in your career? Our client, a global, multi-billion-dollar industry leader headquartered in the <strong>Chicagoland area</strong>, is seeking an <strong>Accounts Payable Manager</strong> to oversee and optimize a <strong>high-volume AP operation</strong> within a collaborative and growth-oriented culture.</p><p>This is an exciting opportunity for a motivated, hands-on professional who thrives in a fast-paced environment and is passionate about <strong>process excellence, team development, and continuous improvement</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of Accounts Payable professionals to ensure accurate and timely processing of a <strong>high volume of invoices and payments</strong>.</li><li>Oversee <strong>end-to-end AP operations</strong>, including invoice approvals, coding, check runs, ACH/wire payments, and vendor account reconciliations.</li><li>Drive accuracy, compliance, and efficiency in alignment with <strong>corporate financial policies</strong> and <strong>regulatory standards</strong>.</li><li>Partner cross-functionally with <strong>Accounting, Procurement, Credit, and Compliance</strong> to resolve issues and maintain strong vendor relationships.</li><li>Champion <strong>SAP</strong> and other financial systems to streamline workflows, enhance data integrity, and enable actionable reporting and analytics.</li><li>Monitor and report on key performance indicators (KPIs), identifying and implementing process improvements that optimize productivity and cost efficiency.</li><li>Perform periodic audits, reconciliations, and process reviews to ensure robust internal controls.</li><li>Foster a culture of accountability, collaboration, and continuous learning within the AP team.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li><strong>Bachelor’s degree</strong> in Accounting, Finance, or related field (CPA or MBA a plus).</li><li><strong>5+ years of progressive Accounts Payable experience</strong>, including at least <strong>2+ years in a supervisory or management capacity</strong>.</li><li>Proven success managing <strong>high-volume, multi-entity</strong> AP operations in a <strong>large corporate or global environment</strong>.</li><li><strong>Strong SAP experience</strong> required (knowledge of additional ERP systems a plus).</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Demonstrated ability to lead teams, build positive relationships, and drive results in a dynamic environment..</li></ul><p>Benefits include insurance, vacation pay, holiday pay, 401K and more.</p>
<p>Robert Half is looking for a motivated Construction Litigation Attorney to join an international law firm in Chicago, Illinois. This role requires an experienced legal detail oriented individual who can manage complex cases, provide exceptional client service, and contribute to the firm's success. If you have a passion for construction law and the ability to thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of construction litigation cases, including drafting motions, overseeing discovery, and representing clients during court proceedings.</p><p>• Conduct in-depth legal research and prepare detailed analyses to support litigation strategies.</p><p>• Take and defend depositions, ensuring accurate and effective representation of client interests.</p><p>• Collaborate with clients to understand their needs and develop tailored legal strategies.</p><p>• Build and maintain strong relationships with the firm's existing client base to ensure continued trust and satisfaction.</p><p>• Prepare persuasive legal briefs and present arguments effectively during court hearings.</p><p>• Travel as needed to represent clients or handle case-related matters.</p><p>• Stay updated on relevant laws, regulations, and industry developments to provide informed legal counsel.</p><p>• Mentor entry-level staff and assist in their detail oriented development as needed.</p><p>• Work with a team to achieve favorable outcomes in construction and insurance defense cases.</p>
<p>We’re seeking a highly organized and proactive Executive Assistant to join a dynamic team and support the seamless execution of day-to-day operations for our executive leadership. The position will provide strategic support to the Chief Human Resources Officer and a few other Senior Vice Presidents. This role is ideal for someone who thrives in a fast-paced environment, is a strong communicator, and enjoys optimizing workflows, managing complex calendars, and coordinating high-visibility events to support executive priorities. This position works 4 days on-site and 1 day remote. Client offers medical, dental,vision, 401k, parental leave, disability, and PTO.</p><p>Recruiter: Connie Stathopoulos</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Own and manage complex executive calendars</strong>, balancing competing priorities and ensuring alignment with strategic goals</li><li>Coordinate, schedule, and facilitate internal and external meetings, leadership offsites, client engagements, and high-profile events</li><li>Manage and streamline internal processes, including executive deliverables and project timelines</li><li>Collaborate cross-functionally to ensure executives are prepared with agendas, briefing materials, and key talking points</li><li>Track action items, deadlines, and initiatives, ensuring timely follow-up and completion</li><li>Support internal communications, such as drafting team updates or preparing materials for leadership meetings</li><li>Provide end-to-end event management, including logistics, vendor coordination, budget tracking, and on-site execution</li><li>Help manage key documents and resources, ensuring high standards of organization and confidentiality</li><li>Identify and implement process improvements for operational efficiency</li></ul>
<p>Robert Half is looking for a dedicated and detail-oriented Legal Assistant to join a reputable law firm in Chicago, Illinois. In this role, you will provide essential administrative and legal support to a team of attorneys specializing in commercial litigation. This position requires a proactive individual who can effectively manage multiple tasks, maintain confidentiality, and contribute to the success of the firm's legal operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative and executive support to a team of attorneys, ensuring seamless workflow in a fast-paced litigation environment.</p><p>• Prepare and file legal documents such as complaints, discovery, motions, subpoenas, and affidavits, ensuring accuracy and compliance with court requirements.</p><p>• Handle electronic filing for Federal and Circuit Courts, including coordination with local county clerks.</p><p>• Arrange for process servers and court reporters as needed to support litigation processes.</p><p>• Transcribe dictations and draft legal briefs, correspondence, and other documents with precision.</p><p>• Organize and maintain legal files, ensuring all case materials are easily accessible and up-to-date.</p><p>• Assist in onboarding new matters by preparing client engagement letters and related documentation.</p><p>• Manage attorneys’ schedules, court deadlines, and appointments using Microsoft Outlook.</p><p>• Provide additional administrative support, including reception coverage, as necessary to ensure smooth office operations.</p>
We are looking for a success-driven Operations Specialist to join our growing team in Gurnee, Illinois. This Contract-to-Permanent position offers a unique opportunity to contribute to a dynamic and collaborative environment. In this role, you will support key operational processes, ensuring efficiency and accuracy across quoting, logistics, and project management functions.<br><br>Responsibilities:<br>• Assist in managing project logistics, including coordinating with warehouse partners and ensuring timely receipt and handling of materials.<br>• Support the quoting team by analyzing and processing multiple client quotes to maintain accuracy and efficiency.<br>• Utilize software tools like Excel and Microsoft Suite to create spreadsheets, generate reports, and implement formulas.<br>• Collaborate with internal teams to streamline operations and improve cross-departmental communication.<br>• Monitor and update online portals, ensuring data is accurate and accessible for project tracking.<br>• Contribute to the management of client projects, working closely with designers, architects, and other stakeholders.<br>• Identify opportunities to optimize operational processes and implement innovative solutions.<br>• Provide regular updates and reports to senior management on project progress and operational performance.
<p>Robert Half is seeking a Litigation Paralegal to join a reputable law firm in Chicago, Illinois. The ideal candidate will have substantial litigation experience and a strong background in managing legal documentation and trial preparation. This role offers an opportunity to work closely with dedicated attorneys to make a meaningful impact on behalf of the firm's clients.</p><p><br></p><p>Responsibilities:</p><ul><li>Organize and maintain legal files to ensure all records are accurate and easily accessible.</li><li>Draft a variety of legal documents, including pleadings, disclosures, interrogatories, discovery requests, and motions.</li><li>Support attorneys with trial preparation, including the execution and management of necessary documentation.</li><li>Communicate regularly with clients to address inquiries and provide updates, while also coordinating with experts as needed.</li><li>Assist with general legal support tasks, ensuring efficient workflow and adherence to legal standards.</li><li>Manage incoming and outgoing correspondence through both electronic and paper-based communication channels.</li><li>Initiate and monitor the progress of medical records requests to support ongoing cases.</li><li>Review, analyze, and organize large volumes of medical and legal records for litigation purposes.</li><li>Ensure all medical documents are updated, accurate, and meet necessary requirements for legal proceedings.</li></ul>
We are looking for a highly skilled Senior Product Designer to join our team and lead the creation of user-centered digital experiences. In this role, you will utilize your expertise to design impactful solutions that align with our organizational goals while enhancing user satisfaction. This position involves close collaboration with cross-functional teams, including product managers, developers, UX writers, and researchers, to ensure seamless design implementation. As this is a long-term contract opportunity, you will contribute to ongoing improvements and innovation across our digital products.<br><br>Responsibilities:<br>• Develop innovative solutions that meet both user needs and organizational objectives, leveraging tools like Figma and Jira within agile processes.<br>• Apply human-centered design principles to address common challenges, optimizing functionality and engagement across digital products.<br>• Tackle specific design problems such as process optimization and user engagement improvements based on input from team leads and stakeholders.<br>• Present and justify design decisions confidently to team members and senior stakeholders, ensuring alignment and clarity.<br>• Facilitate collaboration within cross-functional teams through effective communication and storytelling, fostering trust and strong relationships.<br>• Mentor less experienced designers by providing guidance on methodologies, best practices, and career development.<br>• Demonstrate leadership by modeling key competencies such as teamwork, delivering outcomes, and fostering a positive work environment.<br>• Support a culture of continuous improvement and employee engagement, contributing to exceptional client experiences.<br>• Uphold organizational values and purpose, maintaining trust and reputation through high-quality design solutions.
