<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p>Manager Financial Planning & Analysis role with professional services client - internal role</p><p>Opportunities for advancement and growth within the organization</p><p><br></p><p><em>The client is located in Chicago and has a hybrid environment with a day or two onsite.</em></p><p><br></p><p><em>Manager Financial Planning & Analysis with strategic planning, data-driven decision-making, and cross-functional collaboration. Play a key role in shaping the financial direction of the business while mentoring others and supporting the continued growth of our high-performing global organization.</em></p><p><br></p><p><em><u>Financial Planning and Analysis Responsibilities</u></em></p><ul><li>Analyze and interpret financial results, identify trends, and drive actionable insights to senior leadership.</li><li>Lead the development and execution of financial plans, budgets, and forecasts aligned with strategic initiatives.</li><li>Serve as a subject matter expert in financial systems, tools, and policy interpretation to ensure standardization and accuracy.</li><li>Advise senior FP& A and business leaders on risks, opportunities, and long-range financial planning.</li></ul><p><em><u>Reporting / Data Tracking Responsibilities:</u></em></p><ul><li>Oversee the creation of performance dashboards and reports that inform executive decision-making.</li><li>Lead the preparation of materials for executive reviews.</li><li>Provides ideas for improving business performance and recommends action plans.</li><li>Drive continuous improvement across reporting processes and data governance.</li></ul><p><em><u>Communications Responsibilities</u></em></p><ul><li>Foster strong partnerships with business leaders across multiple functions to enable financial and operational success.</li><li>Represent the Finance function in regional and national forums.</li><li>Mentor, guide, and develop analysts, fostering a culture of growth, innovation, and accountability.</li><li>Identify and share best practices across regional Finance teams to ensure cohesion and excellence.</li></ul><p><br></p><p>Keys for consideration -</p><ul><li>Proven ability to lead in fast-paced, matrixed environments.</li><li>Strong command of financial statements, performance metrics, and scenario modeling.</li><li>Strategic thinking combined with a bias toward action and innovation.</li><li>Ability to influence and inspire collaboration across levels.</li><li>Financial forecasting, financial modeling, budgeting, professional service industry experience.</li><li>Passion for empowering others and cultivating a high-performance finance culture.</li><li>Demonstrated success in presenting financial data to executive leadership and making sound business recommendations.</li><li>7 plus years of experience - FP& A, finance, strategic operations.</li><li>Systems skills - Power BI, Workday, Adaptive Insights</li></ul><p>The client offers benefits to include - insurance, 401K, vacation, holiday pay and more </p><p><br></p><p><br></p>
<p>Are you a strategic leader with a passion for building impactful brands within the CPG industry? We’re seeking a Brand Manager to join our client’s team on a contract-to-hire basis, offering a unique opportunity to contribute to innovative projects while gaining long-term career potential. This role will require strong cross-functional collaboration, a sharp analytical mindset, and the ability to excel in a fast-paced business environment.</p><p><br></p><p>Day-to-Day Responsibilities</p><ul><li>Strategic Planning & Execution: Develop and implement brand strategies to drive growth and enhance market positioning.</li><li>Budget & Forecast Management: Manage budgets and forecasts to maximize ROI and operational efficiencies.</li><li>Product Launches: Oversee key initiatives, including new product introductions and go-to-market strategies.</li><li>Packaging & Media Strategy: Build creative packaging solutions and collaborate on media planning.</li><li>Market Analysis & KPI Tracking: Conduct regular market assessments and monitor vital KPIs to ensure success.</li><li>Digital & eCommerce Marketing: Partner with teams to drive digital campaigns and optimize eCommerce performance.</li><li>Cross-Functional Leadership & Collaboration: Work with internal and external teams, including marketing, sales, and supply chain, to deliver results.</li></ul><p><br></p>
<p><em>The salary for this position is $170,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description:</strong></p><p>• Lead monthly and quarterly financial reporting and analysis, including variance and profitability analysis, and produce comprehensive management and board reporting packages. Present written analysis to articulate key drivers, trends, and insights.</p><p>• Develop and maintain annual budget and rolling forecast models, ensuring alignment with operational and financial goals. Regularly track and assess project performance and communicate results effectively to key stakeholders, including senior leadership and the Board of Directors.</p><p>Operational Performance & Metrics Analysis:</p><p>• Conduct detailed analysis of operational drivers that impact company margin, including sales, contribution margins, operational expenses (OPEX), and delivery metrics (e.g., service tickets, labor hours, project timelines).</p><p>• Provide root cause analysis and present findings and actionable insights to leadership to drive business improvements.</p><p>Process Improvement & System Integration:</p><p>• Lead the design, implementation, and optimization of financial planning processes, systems, and tools, including business intelligence solutions.</p><p>• Take a proactive role in leading process improvement initiatives and system enhancements, including the integration of any new forecasting tools into the business operations.</p><p>Strategic Financial Modeling & Cross-Functional Collaboration:</p><p>• Develop financial models to support strategic initiatives, including customer pricing, labor staffing, and cost optimization.</p><p>• Work closely with cross-functional teams across operations, sales, and leadership to ensure financial insights are integrated into business strategies and build strong working relationships with stakeholders to foster a collaborative environment.</p><p>Team Leadership & Development </p><p>• Lead and mentor 1 Financial Analyst, providing training on financial reporting and analysis while fostering a collaborative team environment.</p><p>• Provide hands-on leadership to promote continuous learning and deepen financial acumen.</p><p>• Balance day-to-day execution with leadership responsibilities, ensuring the Analyst's success while maintaining your own individual deliverables. </p>
<p><em>The salary range for this position is $145,000-$150,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new SEC Reporting Manager. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><p>- Supervise key aspects of the SEC and FERC reporting process, including drafting disclosures, processing changes, ensuring accuracy and consistency throughout the document, maintaining quarterly list of disclosure items and coordinating with the printer.</p><p>- Interact with Business Units, Controller's Group, Investor Relations, Treasury, internal and external legal counsel, and the internal and external auditors to accomplish goals and ensure efficiency and effectiveness of information exchange.</p><p>- Research and appropriately apply new accounting pronouncements; benchmark SEC filings from other companies.</p><p>- Complete key financial and disclosure controls to ensure a strong control environment.</p><p>- Assist as appropriate in the supervision of staff accountants, including the review of information prepared to ensure completion of tie-out binders, checklists, etc.</p>
<p>We are seeking a <strong>Corporate Legal Assistant</strong> to join a <strong>midsized, friendly law firm</strong> in the heart of downtown Chicago. This is an excellent opportunity to work closely with a supportive team of attorneys while contributing to the success of a collaborative and client-driven practice.</p><p>Key Responsibilities:</p><ul><li>Provide administrative and clerical support to attorneys, including document management, calendar maintenance, and scheduling.</li><li>Draft, proofread, and format correspondence, memoranda, agreements, contracts, and other legal documents.</li><li>Manage and organize case files, ensuring all documentation is accurate and up-to-date.</li><li>Coordinate communications between attorneys, clients, and external stakeholders.</li><li>Assist with legal research and prepare summaries as needed.</li><li>Maintain case and transaction timelines, meeting critical deadlines.</li><li>Process and review billing and invoices.</li></ul><p><br></p><p><br></p>
We are looking for a success-driven Operations Specialist to join our growing team in Gurnee, Illinois. This Contract-to-Permanent position offers a unique opportunity to contribute to a dynamic and collaborative environment. In this role, you will support key operational processes, ensuring efficiency and accuracy across quoting, logistics, and project management functions.<br><br>Responsibilities:<br>• Assist in managing project logistics, including coordinating with warehouse partners and ensuring timely receipt and handling of materials.<br>• Support the quoting team by analyzing and processing multiple client quotes to maintain accuracy and efficiency.<br>• Utilize software tools like Excel and Microsoft Suite to create spreadsheets, generate reports, and implement formulas.<br>• Collaborate with internal teams to streamline operations and improve cross-departmental communication.<br>• Monitor and update online portals, ensuring data is accurate and accessible for project tracking.<br>• Contribute to the management of client projects, working closely with designers, architects, and other stakeholders.<br>• Identify opportunities to optimize operational processes and implement innovative solutions.<br>• Provide regular updates and reports to senior management on project progress and operational performance.
<p>We are seeking an interim Vice President of Marketing to lead and optimize our client's global marketing operations during a period of significant growth and transformation. As a key executive, this role will focus on aligning marketing strategies with company priorities, driving demand generation, enhancing pipeline development, and establishing the organization as a prominent B2B thought leader. Collaboration across Sales, Product, and Business Units will be critical in fostering a cohesive and unified team culture.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li><strong>Strategic Initiatives:</strong> Oversee the realignment of global marketing strategies, accelerate pipeline growth, integrate AI into marketing processes, nurture senior-level marketing talent, and optimize agency collaboration.</li><li><strong>Leadership:</strong> Provide strategic guidance, coaching, and mentorship to senior marketing team members, as well as align cross-functional efforts across Product, Growth, Operations, and Corporate Marketing teams.</li><li><strong>Execution:</strong> Manage key elements of the day-to-day marketing function, including global strategic planning, tracking performance metrics, maximizing ROI, campaign oversight, and ensuring alignment between external agencies and internal teams.</li></ul><p><strong>Role Details:</strong></p><ul><li><strong>Reporting Structure:</strong> Reports to the Senior Vice President of Product & Marketing, while collaborating closely across departments like Product, Growth, Operations, and Corporate Marketing.</li><li><strong>Team Management:</strong> Lead senior marketing professionals and supervise external agencies to ensure seamless execution of marketing campaigns.</li><li><strong>Work Environment:</strong> Fully remote role requiring flexibility in working hours to accommodate the global team’s schedules.</li></ul><p><br></p><p><strong>Top Strategic Initiatives for This Role:</strong></p><ul><li>Realigning and transforming global marketing efforts to meet company goals.</li><li>Leveraging AI to refine workflows and streamline productivity in marketing operations.</li><li>Building and sustaining a high-performing senior marketing team.</li><li>Enhancing cross-functional collaboration to ensure unified messaging and campaign execution.</li></ul><p>This is an exciting leadership opportunity for a marketing executive passionate about driving innovation, transformation, and measurable success within a global B2B environment.</p>
<p>We are looking for a skilled Senior Accountant to join our team in Chicago, Illinois. In this role, you will be responsible for managing a range of accounting functions, ensuring financial accuracy, and contributing to the overall success of the company's operations. The ideal candidate will bring expertise in the construction industry and a strong ability to work in a fast-paced, deadline-driven environment.</p><p>SALARY $80k - $90k</p><p>BENEFITS: MED, VIS, DENTAL, 401k</p><p><br></p><p>Responsibilities:</p><p>• Prepare accurate and timely financial reports to support decision-making and ensure compliance.</p><p>• Reconcile accounts, including balance sheets and bank statements, to maintain financial integrity.</p><p>• Assist in the development and management of budgets and forecasts to align with organizational goals.</p><p>• Oversee payments, petty cash, and fixed asset inventories to ensure proper tracking and reporting.</p><p>• Ensure adherence to accounting laws, regulations, and tax filing requirements.</p><p>• Conduct audits and reviews to identify discrepancies and ensure accountability.</p><p>• Support monthly financial close processes, ensuring completeness and accuracy.</p><p>• Review invoices and transactions to verify accuracy and compliance with company policies.</p><p>• Collaborate with banks and financial institutions to manage relationships and resolve issues.</p><p>• Identify opportunities to improve profitability and operational efficiency through strategic recommendations.</p>
