<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p>We are looking for a skilled Marketing Web Specialist to oversee the global implementation, optimization, and analysis of marketing technology solutions. This role involves enhancing the customer journey through digital platforms by collaborating with internal teams and external vendors. </p><p>Responsibilities:</p><p>• Manage global product content across multilingual websites, ensuring accuracy and consistency.</p><p>• Oversee Product Information Management (PIM) and Digital Asset Management (DAM) systems, maintaining their functionality and efficiency.</p><p>• Serve as the primary liaison between marketing, IT, and external agencies to align systems and execute digital initiatives.</p><p>• Analyze web and marketing automation data to identify opportunities for performance optimization.</p><p>• Provide training and support to global teams on digital marketing tools and best practices.</p><p>• Monitor and improve website analytics using tools like Google Analytics and Tag Manager.</p><p>• Coordinate updates to website content, ensuring alignment with branding and marketing strategies.</p><p>• Manage multiple priorities and projects to deliver high-quality results within set deadlines.</p><p>• Collaborate with stakeholders to optimize product listings and digital assets for maximum impact.</p><p>• Implement strategies for paid and organic web optimization to enhance user engagement</p>
<p>Are you a strategic leader with a passion for building impactful brands within the CPG industry? We’re seeking a Brand Manager to join our client’s team on a contract-to-hire basis, offering a unique opportunity to contribute to innovative projects while gaining long-term career potential. This role will require strong cross-functional collaboration, a sharp analytical mindset, and the ability to excel in a fast-paced business environment.</p><p><br></p><p>Day-to-Day Responsibilities</p><ul><li>Strategic Planning & Execution: Develop and implement brand strategies to drive growth and enhance market positioning.</li><li>Budget & Forecast Management: Manage budgets and forecasts to maximize ROI and operational efficiencies.</li><li>Product Launches: Oversee key initiatives, including new product introductions and go-to-market strategies.</li><li>Packaging & Media Strategy: Build creative packaging solutions and collaborate on media planning.</li><li>Market Analysis & KPI Tracking: Conduct regular market assessments and monitor vital KPIs to ensure success.</li><li>Digital & eCommerce Marketing: Partner with teams to drive digital campaigns and optimize eCommerce performance.</li><li>Cross-Functional Leadership & Collaboration: Work with internal and external teams, including marketing, sales, and supply chain, to deliver results.</li></ul><p><br></p>
<p>We are looking for an Associate Product Marketing. In this role, you will contribute to the development, launch, and management of products within a dynamic consumer packaged goods environment. This position involves close collaboration with cross-functional teams to ensure successful execution of product strategies and lifecycle management.</p><p><br></p><p>Responsibilities:</p><p>• Assist in creating new product concepts, prototypes, and initial production samples.</p><p>• Coordinate all aspects of go-to-market strategies, including packaging design, sales materials, and inventory preparation.</p><p>• Serve as a key point of contact between Sales, Manufacturing, and Supply Chain to ensure product timelines are met and issues are resolved.</p><p>• Maintain and update accurate product master data, including setup and Bills of Materials within internal systems.</p><p>• Support the commercialization process for new products from concept to launch.</p><p>• Analyze market trends and data to identify opportunities for product growth and improvement.</p><p>• Collaborate with internal departments to ensure alignment on product strategies and launch plans.</p><p>• Monitor product performance post-launch and provide recommendations for optimization.</p><p>• Ensure compliance with packaging, labeling, and merchandising standards.</p><p>• Contribute to the development of training materials for internal teams and external partners.</p>
<p><strong>Exciting opportunity for a Sales and Marketing Assistant. </strong>The Sales and Marketing Administrative Assistant supports the Sales and Marketing teams by assisting with daily operations, administrative tasks, and overall coordination to ensure smooth and efficient workflow. This is a M-F on-site position, including medical, dental, vision, 401k, plus PTO. Salary target $50,000-$55,000</p><p>Recruiter: Connie Stathopoulos</p><p><strong> </strong></p><p><strong>Essential Functions: </strong></p><p> </p><ul><li>Manage paperwork and administrative tasks related to sales, ensuring all documents are prepared, completed, and processed in a timely manner.</li><li>Communicate effectively with sales team members and customers to support all aspects of the sales process. </li><li>Provide in-office support to team members who are on the road or working off-site. </li><li>Create sales templates and customize product specifications, ensuring all product details are accurately documented and tailored for internal use and customer communication.</li><li>Collaborate with Inventory Coordinator to ensure accurate inventory listings for internal and external use. </li><li>Cross-reference and maintain accurate product listings on various advertising platforms and e-commerce sites.</li><li>Assist with coordinating industry events, including registration, reviewing related marketing materials and organizing promotional materials and presentations.</li><li>Assist in organizing marketing campaigns, including the distribution of newsletters, flyers, and other promotional materials.</li><li>Ensure the project calendar is actively monitored, with deadlines, meetings, and milestones properly scheduled and tracked to support timely completion.</li><li>Assist by overseeing inventory, processing orders, and coordinating logistics..</li><li>Maintain regular communication through MS Teams, email, and phone to ensure efficient collaboration, timely updates, and strong team coordination.</li></ul><p><br></p><p><br></p>
<p>We are seeking an interim Vice President of Marketing to lead and optimize our client's global marketing operations during a period of significant growth and transformation. As a key executive, this role will focus on aligning marketing strategies with company priorities, driving demand generation, enhancing pipeline development, and establishing the organization as a prominent B2B thought leader. Collaboration across Sales, Product, and Business Units will be critical in fostering a cohesive and unified team culture.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li><strong>Strategic Initiatives:</strong> Oversee the realignment of global marketing strategies, accelerate pipeline growth, integrate AI into marketing processes, nurture senior-level marketing talent, and optimize agency collaboration.</li><li><strong>Leadership:</strong> Provide strategic guidance, coaching, and mentorship to senior marketing team members, as well as align cross-functional efforts across Product, Growth, Operations, and Corporate Marketing teams.</li><li><strong>Execution:</strong> Manage key elements of the day-to-day marketing function, including global strategic planning, tracking performance metrics, maximizing ROI, campaign oversight, and ensuring alignment between external agencies and internal teams.</li></ul><p><strong>Role Details:</strong></p><ul><li><strong>Reporting Structure:</strong> Reports to the Senior Vice President of Product & Marketing, while collaborating closely across departments like Product, Growth, Operations, and Corporate Marketing.</li><li><strong>Team Management:</strong> Lead senior marketing professionals and supervise external agencies to ensure seamless execution of marketing campaigns.</li><li><strong>Work Environment:</strong> Fully remote role requiring flexibility in working hours to accommodate the global team’s schedules.</li></ul><p><br></p><p><strong>Top Strategic Initiatives for This Role:</strong></p><ul><li>Realigning and transforming global marketing efforts to meet company goals.</li><li>Leveraging AI to refine workflows and streamline productivity in marketing operations.</li><li>Building and sustaining a high-performing senior marketing team.</li><li>Enhancing cross-functional collaboration to ensure unified messaging and campaign execution.</li></ul><p>This is an exciting leadership opportunity for a marketing executive passionate about driving innovation, transformation, and measurable success within a global B2B environment.</p>
We are looking for an Associate Brand Manager to join a dynamic team in Chicago, Illinois. In this role, you will support the development and execution of brand strategies, marketing plans, and product initiatives for a portfolio of well-loved snack brands. This position offers the opportunity to collaborate closely with cross-functional teams while leveraging consumer insights and market data to drive business growth.<br><br>Responsibilities:<br>• Assist in the creation and implementation of brand strategies and marketing plans to enhance product visibility and consumer engagement.<br>• Collaborate with internal teams and external agencies to manage product launches, packaging updates, and promotional campaigns.<br>• Analyze market data and consumer insights to identify opportunities for growth and inform strategic decision-making.<br>• Partner with Sales and Trade Marketing teams to develop effective retail materials and in-store execution plans.<br>• Support the planning and execution of advertising, digital media, and social campaigns to maximize brand reach.<br>• Monitor marketing budgets, process invoices, and ensure compliance with financial guidelines.<br>• Coordinate cross-functional meetings, ensuring project milestones are met and communication is streamlined.<br>• Track and evaluate promotional performance, providing actionable recommendations to improve future initiatives.<br>• Maintain consistency in branding across all materials, channels, and consumer touchpoints.<br>• Prepare and present performance reports and dashboards to senior leadership to inform strategic decisions.
<p><em>The salary range for this position is $80,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are seeking a Compliance Associate to join our team in Elmhurst, Illinois. This role is pivotal in upholding our firm's adherence to regulations and policies, and will involve the use of various software systems to monitor business activities, maintain records, and aid in communication across departments.</p><p><br></p><p><strong>Job Description:</strong></p><p>• Utilize Sungard Protegent system for monitoring trading activity and real-time alerts.</p><p>• Ensure accurate and up-to-date record keeping for swift response to inquiries or audits.</p><p>• Contribute to the development, review, and upkeep of our Written Supervisory Procedures.</p><p>• Foster a culture of compliance and trading by working closely with senior management.</p><p>• Provide continuous support for registered investment advisors and representatives.</p><p>• Collaborate effectively with all departments, both independently and as part of a team.</p><p>• Review and approve marketing materials, including social media posts, to ensure compliance.</p><p>• Utilize CRM and ERP software systems to manage customer interactions and business resources.</p><p>• Use accounting software systems and perform accounting functions as required.</p><p>• Use communication and auditing skills to administer claims and produce clear reports.</p>
We are looking for an experienced Technical Product Owner to join our team on a long-term contract basis in Libertyville, Illinois. In this role, you will collaborate with cross-functional teams to deliver high-quality software solutions, with a focus on Agentic AI projects. The ideal candidate will excel in managing complex product roadmaps and driving technical innovation while ensuring alignment with stakeholder goals.<br><br>Responsibilities:<br>• Lead the discovery, definition, and prioritization of technical requirements for AI-driven projects.<br>• Develop and maintain detailed roadmaps and project plans that span multiple teams and stakeholders.<br>• Collaborate with developers, designers, and other team members to break down wireframes and mockups into actionable tasks.<br>• Facilitate estimation processes, manage dependencies, and oversee resource capacity to ensure timely delivery.<br>• Drive operational efficiencies by analyzing processes and addressing pain points.<br>• Act as a liaison between executive stakeholders and delivery teams, ensuring clear communication and alignment.<br>• Utilize Agile methodologies, including Scrum, Kanban, and XP, to guide project execution.<br>• Conduct API and agent discovery to make strategic recommendations for technical enhancements.<br>• Monitor project progress and address issues proactively to maintain quality and meet deadlines.<br>• Contribute to the development of AI workflows that enhance user experiences.
We are looking for an experienced Product Manager to join our team in Naperville, Illinois. In this role, you will drive product development initiatives, ensure alignment with business goals, and optimize processes to deliver exceptional results. This position offers an exciting opportunity to work in the food and food processing industry while contributing to innovative solutions.<br><br>Responsibilities:<br>• Lead product development efforts, ensuring alignment with strategic objectives and customer needs.<br>• Collaborate with cross-functional teams to manage product backlogs and prioritize features effectively.<br>• Conduct backlog grooming sessions to streamline workflows and maximize productivity.<br>• Utilize Agile Scrum methodologies to drive product delivery and manage iterative development cycles.<br>• Oversee bug tracking processes, ensuring timely resolution and quality assurance.<br>• Leverage Atlassian Jira to manage project tasks, monitor progress, and facilitate team collaboration.<br>• Analyze data warehousing requirements to support product optimization and decision-making.<br>• Communicate product roadmaps and updates to stakeholders, ensuring transparency and alignment.<br>• Monitor market trends and customer feedback to identify opportunities for product improvement.<br>• Develop documentation and guidelines to support product implementation and usage.
