7 Results for Collections Manager Jobs in Chicago, IL

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Collections Manager

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? Key Responsibilities <ul><li>Manage the North American collections function for commercial equipment finance portfolios across the U.S. and Canada. </li><li>Monitor portfolio performance and identify early warning indicators of customer deterioration. </li><li>Develop proactive collection strategies that maximize recoveries while preserving valuable customer relationships whenever possible. </li><li>Prioritize collection efforts based on risk, exposure, collateral quality, and probability of recovery. </li><li>Continuously improve collection effectiveness through data-driven portfolio segmentation and analytics. </li><li>Lead negotiations involving: Payment arrangements, Loan restructurings, Deferrals, Settlement agreements, Forbearance solutions </li><li>Evaluate workout alternatives balancing customer viability, collateral preservation, legal enforceability, and financial impact. </li><li>Manage escalated customer situations with professionalism and sound business judgment. </li><li>Coordinate repossessions, voluntary surrenders, remarketing activities, and deficiency recovery efforts. </li><li>Partner with asset management and remarketing teams to maximize collateral recovery values. </li><li>Monitor recovery performance and recommend strategies to reduce net credit losses. </li><li>Ensure compliance with: Company policies, Internal controls, Collection regulations, U.S. and Canadian legal requirements </li><li>Monitor Regulatory Default and Forbearance classifications. </li><li>Support internal and external audits related to portfolio management and collections. </li><li>Reporting & Portfolio Analytics </li><li>Prepare and present regular portfolio reporting </li><li>Develop dashboards and performance metrics to support data-driven decision making. </li><li>Drive continuous process improvements and automation initiatives that improve customer experience while strengthening portfolio controls. </li><li>Success Measures </li></ul>
2026-09-24T00:00:00Z

Collections Manager

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000-$100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this role please send your resume to [email protected] OverviewThis role plays a critical part in protecting portfolio quality, minimizing credit losses, maximizing recoveries, and delivering outcomes while preserving long-term client, dealer, and vendor relationships. The successful candidate will combine strong commercial judgment, analytical capabilities, negotiation skills, and operational discipline to proactively manage credit deterioration, restructurings, recoveries, and regulatory reporting. Working closely with Risk, Internal Sales, Finance, Legal and Operations, the Collections Manager will contribute directly to the overall financial performance and risk management. Job Description• Manage the North American collections function for commercial equipment finance portfolios across the U.S. and Canada. • Monitor portfolio performance and identify early warning indicators of customer deterioration. • Develop proactive collection strategies that maximize recoveries while preserving valuable customer relationships whenever possible. • Prioritize collection efforts based on risk, exposure, collateral quality, and probability of recovery. • Continuously improve collection effectiveness through data-driven portfolio segmentation and analytics. • Lead negotiations involving: Payment arrangements, Loan restructurings, Deferrals, Settlement agreements, Forbearance solutions • Evaluate workout alternatives balancing customer viability, collateral preservation, legal enforceability, and financial impact. • Manage escalated customer situations with professionalism and sound business judgment. • Coordinate repossessions, voluntary surrenders, remarketing activities, and deficiency recovery efforts. • Partner with asset management and remarketing teams to maximize collateral recovery values.
2026-09-30T00:00:00Z

Collections Specialist

Lisle, IL
remote
Temporary / Contract
26.125 - 30.25 USD / Hourly
We are looking for a Contract Collections Specialist to support receivables management for a manufacturing organization in Illinois. This role is focused on strengthening cash collection efforts, addressing account issues that affect payment timing, and maintaining a detail-oriented experience for customers throughout the resolution process. The ideal candidate brings strong commercial collections expertise, sound judgment, and the ability to manage account activity with accuracy and persistence. Responsibilities:• Pursue payment on overdue business accounts through consistent customer outreach and follow-up strategies that encourage timely resolution.• Examine open receivables and research account issues to identify the causes of delayed payment, then document findings and coordinate next steps.• Resolve invoice, pricing, and billing concerns by partnering with appropriate stakeholders and submitting credit-related adjustments when needed.• Review aging activity on a routine basis to prioritize collection efforts, reconcile minor outstanding balances, and keep account records current.• Escalate severely past-due accounts to outside collection partners or legal resources in alignment with established company guidelines.• Prepare recurring account status summaries and month-end reporting for leadership, highlighting collection progress and unresolved risks.• Maintain complete and accurate notes, account details, and call records to support invoice handling and payment release activities.• Oversee the processing and release of maintenance and repair invoices that require additional review or special coordination. The hourly pay range for this position is $27 to $33/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-01T00:00:00Z

Collections Specialist

Chicago, IL
onsite
Permanent / Full Time
45000 - 60000 USD / Yearly
We are looking for a Collections Specialist to support delinquent mortgage accounts and help borrowers find practical paths toward resolution in northwest suburbs of Chicago IL. This role focuses on early-stage delinquency management, combining outbound communication, account review, and payment collection with a strong customer service approach. The ideal candidate can balance compliance, empathy, and follow-through while working across servicing tools and internal teams to reduce delinquency and improve borrower outcomes. Responsibilities:• Oversee a portfolio of past-due mortgage accounts and carry out collection activities in line with established service expectations and regulatory standards.• Communicate with borrowers to review account standing, understand reasons for missed payments, and explain available options for bringing loans current.• Accept payments, record promised payment dates, and maintain accurate notes on borrower interactions and account developments within servicing platforms.• Arrange repayment solutions that fit approved guidelines while supporting timely resolution of delinquent balances.• Examine transaction history, prior correspondence, and servicing records to address borrower questions and strengthen collection efforts.• Track delinquency reports, work queues, and exception items to ensure follow-up actions are completed promptly.• Recognize situations where borrowers may need additional relief solutions and direct eligible accounts to the Loss Mitigation team for further review.• Partner with internal departments to resolve account discrepancies, answer servicing-related questions, and support overall borrower assistance efforts.• Use servicing applications, dialer systems, workflow tools, and reporting resources to manage daily assignments efficiently.• Contribute to process improvement efforts, procedural updates, testing activities, and other special assignments as needed.
2026-09-22T00:00:00Z

Collections Specialist

Lisle, IL
remote
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Collections Specialist to join a manufacturing organization in Lisle, Illinois on a Contract basis. This role is focused on managing business-to-business receivables, partnering with customers to resolve overdue balances, and supporting steady cash collection through thoughtful follow-up and account analysis. The position also plays an important part in researching payment issues, coordinating account corrections, and maintaining accurate records that support a strong customer experience. Responsibilities:• Proactively contact customers regarding overdue invoices and work toward timely payment while maintaining strong business relationships.• Research account issues that may be preventing payment, document findings clearly, and coordinate resolution of disputes with the appropriate internal teams.• Review aging data on a routine basis to identify delinquent balances, prioritize collection efforts, and address small remaining amounts for account cleanup.• Prepare and submit credit-related adjustments to correct billing or pricing discrepancies and ensure account details remain accurate.• Escalate seriously past-due accounts to outside collection partners or legal resources in alignment with company guidelines.• Compile recurring account status updates and collection reports for leadership to support visibility into receivables performance.• Confirm that account notes, customer communications, and supporting documentation are complete and accurate for invoice processing activities.• Oversee the release of maintenance and repair invoices that require additional review or special handling procedures. The hourly pay range for this position is $27 to $33/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-01T00:00:00Z

Collections Team Lead

Chicago, IL
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for an experienced Collections Team Lead to support daily operations for a mortgage servicing collections team in northwest suburbs of Chicago, Illinois. This role partners closely with department leadership to strengthen team performance, maintain service standards, and help ensure collection activities align with regulatory expectations. The ideal candidate brings strong hands-on knowledge of delinquent mortgage accounts, can guide staff through complex situations, and is comfortable balancing frontline collection work with coaching and operational oversight. Responsibilities:• Support the Collections Manager with daily coordination of team activities, workload distribution, and coverage planning to keep department operations running efficiently.• Provide ongoing guidance to collectors through call reviews, side-by-side coaching, mentoring, and training designed to improve quality, accuracy, and overall results.• Step into active collection duties as needed, including handling inbound borrower calls, working queue activity, and supporting dialer-based outreach efforts.• Oversee dialer campaign performance by launching, tracking, and adjusting campaign and agent activity to improve productivity and contact outcomes.• Handle complex or escalated delinquency matters, particularly higher-risk accounts, while meeting client timelines and internal workflow expectations.• Review operational data and prepare reports that help management evaluate productivity, service levels, compliance, and team effectiveness.• Assist with the consistent execution of department policies, procedures, and best practices to promote reliable and compliant collections operations.• Evaluate requests involving fee or late charge exceptions, provide payment-related direction, and route approved items for further processing.• Review employee time records and contribute feedback on staff performance, development opportunities, and overall operational improvements.• Deliver responsive service to borrowers, clients, and internal business partners while following applicable regulations and company service standards.
2026-09-23T00:00:00Z

AR & Collections Specialist

Mettawa, IL
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for an AR & Collections Specialist to support the accounting team in Illinois. This Long-term Contract opportunity is ideal for a detail-focused individual who is comfortable working with receivables, payment activity, and customer outreach in a fast-paced environment. The person in this role will help keep account records current, resolve outstanding balances, and contribute to an efficient collections process while maintaining a strong service mindset. Responsibilities: • Maintain accurate and up-to-date account information in Oracle by reviewing records regularly and entering changes promptly. • Contact members regarding overdue balances, request payment, and coordinate workable payment arrangements when appropriate. • Apply incoming payments correctly and ensure all cash activity is recorded accurately within Oracle. • Initiate account suspension actions for non-payment within required timeframes and document all follow-up activity in the appropriate system. • Manage chargeback cases from start to finish for both credit card and ACH transactions, including research, documentation, and dispute follow-through. • Drive collection efforts for monthly dues, entry fees, and IR and fuel-related balances to meet established aging targets. • Communicate proactively with customers about delinquent accounts and provide clear updates on account status and next steps. • Update member profiles with revised contact or payment information while preserving complete and accurate records. • Handle a large volume of account activity and transactions while meeting deadlines and maintaining attention to detail.
2026-09-09T00:00:00Z

7 results for Collections Manager in Chicago, IL