A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services. <br> Key Details: Role: Member Service Associate (similar to CSR/Admin within financial services, insurance, banking, risk, or even healthcare billing/claims—NOT a call center position) Schedule: Mon–Fri, 8AM–4PM, 100% on-site Compensation/Benefits: $26–$29/hour, based on experience and education; overtime opportunities available + full benefits package Position Highlights: Serve as the first point of contact for insured members to process claims, answer inquiries, and update information Handle sensitive member data and documents, ensuring privacy, security, and compliance Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.) Perform administrative/research tasks and support department projects Maintain accurate records in Salesforce and other internal systems Participate in weekly team meetings and ongoing training as you grow in the role <br> If you are interested in contributing to a friendly and committed team that makes an impact for its members—and your experience aligns with any of the above—please apply!
<p>We are looking for a detail-oriented Data Entry Clerk to join our team in Schaumburg, Illinois. This is a Contract position with the potential for long-term stability and growth. The ideal candidate will excel in managing large volumes of information and maintaining accuracy in data processing tasks.</p><p><br></p><p><br></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul><li>Review monthly dealer billing statements</li><li>Audit and prepare contract batches for processing</li><li>Process between 1500-2000 contracts per month, including entry, editing, cancelling and applying payment.</li><li>Provide customer service to agents, dealers, lienholders and contract holders</li><li>Process contracts determined by claim personnel as ‘not found’ in SCS system (‘Not Founds)</li><li>Execute contract cancellations, mail cancellation refund checks and cancellation extract process</li><li>Assist with the distribution of month end reports</li><li>Assist in the billing of outstanding balances 60-90 days past due</li><li>Receive, distribute and handle daily mail</li><li>Create, print, email or mail rejection letters</li><li>Process financed contracts in the SCS system Including billing the finance company</li><li>Transfer contracts when vehicle sold by contract holder</li><li>Assist with onsite and off-site document retrieval</li><li>Assist with creating and updating department procedures</li><li>Update dealer reports</li><li>Follow departmental procedures and SSAE 18 controls</li><li>Departmental filing, as needed</li><li>Assist with phone coverage for reception</li><li>Gatekeeper of Processing email and faxes received</li></ul><p><br></p>
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Winter is here! Want to be with a company that will ensure you get to enjoy the holiday season? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p><em>The salary range for this position is $100,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance.</em></p><p><br></p><p><strong>Job Description</strong></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p><p><strong>Skills/Qualifications:</strong></p><ul><li>Detail-oriented, with excellent organizational skills</li><li>Working knowledge of various Ebilling platforms, including: ASCENT, LSS, TyMetrix, Legal-X, Legal Tracker, etc.</li><li>Working knowledge of PCLaw or similar billing application</li><li>Ability to work well under pressure, i.e., managing conflicting and fluctuating deadlines, and effectively prioritizing multiple tasks of equal urgency and importance with minimal supervision</li><li>Experience in effective problem-solving, actively using sound judgment in decision-making processes</li><li>Ability to handle confidential matters discreetly, in a mature and responsible manner conducive to the position</li><li>Effective communication skills, including the ability to be courteous in handling situations patiently and tactfully, with all audiences including partners, associates, staff and external clients and vendors</li><li>Experience with troubleshooting minor technology issues, including hardware and software</li><li>Ability to occasionally work more than 40 hours per week to perform the essential duties of the position; may require irregular hours</li></ul>
We are looking for a detail-oriented Billing Clerk to join our team in Griffith, Indiana. In this long-term contract position, you will play an essential role in ensuring accurate billing processes and customer satisfaction within the waste management industry. This opportunity is ideal for professionals with a knack for organization and a strong understanding of billing systems.<br><br>Responsibilities:<br>• Process and manage service and sales orders efficiently, including transportation documents and preliminary reports.<br>• Ensure accurate billing of both contract and non-contract items by thoroughly understanding pricing structures.<br>• Take ownership of month-end billing activities, verifying that all charges align with pro-forma pricing and are entered correctly.<br>• Collaborate with team members to maintain high standards of billing accuracy and customer satisfaction.<br>• Utilize software tools, including SAP and Excel, to manage and track billing workflows.<br>• Generate and review billing statements to ensure completeness and accuracy.<br>• Maintain organized records of all billing transactions and documents.<br>• Provide support in resolving billing discrepancies and customer inquiries.<br>• Contribute to process improvements for billing systems and procedures to enhance efficiency.<br>• Assist with training on billing software and tools as needed.
