We are looking for an experienced Application Support Engineer to join our team on a long-term contract basis in Springfield, Vermont. In this role, you will oversee and maintain enterprise applications, ensuring they meet the needs of clinical, financial, and operational teams. You will collaborate with stakeholders to troubleshoot issues, manage integrations, and optimize system functionality to support organizational goals.<br><br>Responsibilities:<br>• Administer and provide ongoing support for enterprise applications, including behavioral health systems and financial platforms.<br>• Configure system settings, security roles, workflows, and templates to align with user requirements.<br>• Troubleshoot application-level issues across clinical, operational, and financial systems to ensure seamless functionality.<br>• Manage vendor relationships, including support tickets, system upgrades, and release testing.<br>• Develop and maintain integrations using APIs, data feeds, and flat file processes, ensuring efficient data flow across systems.<br>• Conduct SQL queries for reporting, validation, and troubleshooting purposes.<br>• Collaborate with teams to translate clinical and operational needs into technical solutions and system configurations.<br>• Support downstream tools such as Power BI, dashboards, and operational reporting to enhance data accessibility.<br>• Document processes, integrations, and system behaviors to provide clarity and reference for stakeholders.<br>• Participate in change management activities, including testing, training, and go-live support for new system features.
