4 results for Noc Technician in Chattanooga, TN

Tier I Help Desk Support Technician

Chattanooga, TN
remote
Temporary
19.00 - 21.00 USD / Hourly
Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support. Key Responsibilities<ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul>
2026-02-27T16:23:41Z

IT Manager/Systems Engineer

Chattanooga, TN
onsite
Contract / Temporary to Hire
48.00 - 55.00 USD / Hourly
We are seeking a skilled IT Manager and Systems Engineer to oversee and optimize our client's technology infrastructure. This role combines strategic leadership with hands-on technical expertise to maintain system performance, ensure cybersecurity, and provide exceptional support across all locations. As a contract-to-permanent position, this opportunity offers long-term growth and the chance to make a significant impact within the organization. Responsibilities:• Administer and monitor servers, networks, firewalls, VPNs, switches, and access points to maintain optimal functionality.• Implement and manage cybersecurity measures to protect sensitive data and ensure compliance with industry standards.• Oversee Microsoft 365, Active Directory, cloud storage solutions, and enterprise software applications.• Develop and enforce IT policies, security protocols, and system access controls to safeguard resources.• Ensure timely system updates, vulnerability patching, and disaster recovery readiness.• Provide advanced technical support for critical IT issues affecting field operations and corporate systems.• Supervise helpdesk activities and streamline ticketing workflows for prompt resolution of IT-related problems.• Document network configurations, standard operating procedures, security policies, and system logs.• Lead IT projects, including server upgrades, cloud migrations, and network deployments, ensuring successful execution.• Manage vendor relationships to evaluate technology solutions and achieve cost-effective results.
2026-02-24T19:23:46Z

Director of Information Technology

Chattanooga, TN
onsite
Contract / Temporary to Hire
67.00 - 76.00 USD / Hourly
The Director of Information Technology is responsible for overseeing all daily Information Technology processes and functions, provides leadership and ensures team members are completing responsibilities timely and efficiently, collaborates with other departments to ensure process and compliance standards are followed, is responsible and accountable for the functionality of all computer systems within the limits of requirements, specifications, costs, and timelines. The Director of Information Technology will also supervise the implementation and maintenance of our client’s system needs, as well as will provide guidance on security needs and ideas on how to move their business forward. Key Responsibilities:• Partner with the executive team and field leaders to own all Information Technology related activities • Prepare training material for staff as new products are introduced• Manage and report allocation of IT budget• Purchase and manage inventory of IT equipment, as well as set up new employees with requested company property• Organize and maintain company files and permissions including SharePoint, Office 365, site equipment, and new hire equipment• Implement IT policy and SOPs for the organization• Regularly check network and data security, diagnose hardware and software issues remotely and in-person• Ability to analyze and solve complex technical issues and have strong attention to detail with the ability to manage multiple projects• Diagnose hardware and software issues for users both remotely and in-person when applicable• Provide useful data to help guide decision making, and allow the company to scale effectively and efficiently• Evaluate existing policies and procedures for compliance and organizational effectiveness • Organize and maintain the company SharePoint site • Manage, build, challenge, and motivate a team of Information Technology professionals to deliver a complete Information Technology program that can scale as the company grows • Perform other related duties as assigned
2026-02-24T19:33:44Z

Technical Customer Service / Help Desk Level 1

Chattanooga, TN
remote
Contract / Temporary to Hire
19.00 - 20.00 USD / Hourly
Job Title: IT Help Desk Level I / Technical Customer ServiceOverview:The IT Help Desk Level I / Technical Customer Service professional serves as the first point of contact for employees or customers seeking technical assistance. This person is responsible for providing prompt, courteous, and effective support for common hardware, software, and network questions and issues.Key Responsibilities:<ul><li>Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.</li><li>Provide basic troubleshooting for desktops, laptops, printers, and other standard hardware.</li><li>Assist with common software applications, including installation, configuration, and minor troubleshooting (e.g., Microsoft Office, email, browsers).</li><li>Help with password resets, user account setup, and access issues.</li><li>Document issues, solutions, and follow-up actions using company ticketing systems.</li><li>Escalate more complex problems or unresolved issues to higher-level support.</li><li>Foster a positive customer experience by communicating technical information clearly and empathetically.</li><li>Contribute to team knowledge base by documenting findings and solutions.</li></ul> Preferred Skills:<ul><li>Experience with ticketing software (e.g., ServiceNow, Zendesk, or similar).</li><li>Basic understanding of Active Directory and remote support tools.</li></ul>
2026-02-24T19:38:44Z