<p>We are looking for a motivated and detail-oriented Logistics Coordinator/Account Support to join our team in Chattanooga, Tennessee. In this role, you will play a vital part in ensuring seamless customer service and account management for a 6+ month project, with the potential for contract-to-permanent employment based on performance. This position is ideal for individuals with strong organizational skills and a passion for delivering exceptional service.</p><p><br></p><p><strong><u>***This position is 100% onsite and the hours are 8am-5pm Monday through Friday***</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Review customer orders for accuracy, completeness, and adherence to company policies.</p><p>• Enter transactions into customer systems with precision, ensuring data integrity and timely processing.</p><p>• Manage a shared group mailbox, addressing inquiries and resolving issues promptly.</p><p>• Communicate effectively with customers to provide solutions and maintain satisfaction.</p><p>• Coordinate logistics for ground transportation and shipping to meet customer requirements.</p><p>• Process billing, pricing adjustments, and purchase orders efficiently.</p><p>• Handle returns and ensure proper documentation and resolution.</p><p>• Collaborate with internal teams to streamline operations and enhance customer experiences.</p><p>• Support administrative tasks, including filing, data entry, and documentation management.</p><p><br></p><p>All applicants MUST undergo background screening, drug screening, and provide positive references from past employment for consideration. Please submit your resume and call our office for an immediate phone interview 423-265-5561.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract-to-Permanent position, you will play a pivotal role in ensuring exceptional service delivery and fostering strong relationships with our customers. This role offers the opportunity to work in a fast-paced environment where your skills will directly contribute to the success and reputation of the company.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls regarding service, maintenance, and repair inquiries.<br>• Coordinate and schedule service appointments, ensuring timely dispatch of technicians to address customer needs.<br>• Provide empathetic and effective solutions to customer concerns, striving to deliver a positive experience with every interaction.<br>• Create and update customer account information in the company’s CRM system to maintain accurate records.<br>• Organize and track service-related data using spreadsheets and administrative tools for efficient record-keeping.<br>• Conduct follow-up activities to ensure all customer issues are resolved to their satisfaction.<br>• Assist with administrative tasks, including billing and reporting, to support the team’s operations.<br>• Prioritize urgent customer requests and adapt workflows to address immediate needs effectively.<br>• Serve as a brand ambassador by maintaining high standards of service quality and professionalism in all interactions.
We are looking for a dedicated and detail-oriented Project Assistant to support our team in Chattanooga, Tennessee. In this role, you will handle critical enrollment processes, maintain organized records, and ensure the accuracy of data entry tasks. This is a long-term contract position offering an opportunity to work in a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Process incoming enrollment documentation with precision and efficiency.<br>• Utilize Microsoft Excel to manage, track, and update enrollment data.<br>• Ensure all records are meticulously maintained and free of errors.<br>• Prioritize and complete tasks within tight deadlines while adhering to established procedures.<br>• Collaborate with team members to optimize workflow and maintain high productivity.<br>• Demonstrate strong organizational skills to manage multiple priorities simultaneously.<br>• Review and audit enrollment data to ensure compliance and accuracy.<br>• Handle special projects as assigned, ensuring quality and timely completion.<br>• Actively contribute to a supportive team environment by sharing insights and assisting colleagues.
